Nortel Compact ICS 7.1 Coordinator Manual
  1. Manuals
  2. Brands
  3. Nortel Manuals
  4. Telephone System
  5. Compact ICS 7.1
  6. Coordinator manual

Nortel Compact ICS 7.1 Coordinator Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Compact ICS 7.1 System
Coordinator Guide
Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2006
1-800-4 NORTEL
www.nortel.com/norstar
N0130955 01
Printed in Canada

Advertisement

Table of Contents
loading

Related Manuals for Nortel Compact ICS 7.1

Summary of Contents for Nortel Compact ICS 7.1

  • Page 1 Compact ICS 7.1 System Coordinator Guide Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2006 1-800-4 NORTEL www.nortel.com/norstar N0130955 01 Printed in Canada...

  • Page 3: Table Of Contents

    Answering incoming calls with Hunt Groups 41 Answering an incoming call 41 Line buttons 42 What line indicators mean 42 Rings you may hear 43 Sorting calls by distinctive ring patterns 44 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 4 Muting handsfree 64 Changing a regular call to handsfree 64 Changing a handsfree to a regular call 64 Using handsfree 65 Changing handsfree for a telephone 66 Changing handsfree answerback for a telephone 67 Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 5: Table Of Contents

    Changing the language for System Answer and CCR 86 Setting ring delay before System Answer takes a call 87 Setting the ring delay before CCR greeting answers 87 Adding/removing telephones from CCR groups 88 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 6 Holding a call exclusively 104 Using Call Queuing 105 System-wide call appearance (SWCA) codes 105 Transferring calls 107 Using the transfer feature 107 Transferring a call 107 Transferring external calls 108 Canceling a transfer 108 Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 7: Table Of Contents

    Using Page with external paging equipment 128 Sending messages using the display 128 Sending a message 128 Canceling a message you have sent 129 Viewing your messages 129 Replying to a message 130 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 8 Programming a feature code onto a memory button 147 Programming feature buttons 147 Erasing a feature button 147 Labeling your set 149 Applying button labelling 149 Digital phones 149 Default button assignments 150 Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 9: Table Of Contents

    Programming the overflow set 171 Setting the name 172 Allowing/disallowing an auxiliary ringer 172 Assigning a distinctive ring pattern to a Hunt Group 173 Using Silent Monitor 174 Feature notes 176 Using the Hospitality features 179 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 10 Turning off tones that can interfere with data transmissions 200 Programming answering machines or modems to answer calls automatically 201 Using the I-ATA with modems and fax machines 201 Troubleshooting the device attached to the I-ATA 201 ISDN 203 Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 11: Table Of Contents

    215 Using passwords 217 Using a Basic password 217 Changing passwords 218 Clearing a Call Log password 218 Hospitality passwords 219 Silent Monitor password 219 Using special telephones 220 Direct-dial 220 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 12 Accessing Norstar remotely over the public network 230 Tones 231 Using Class of Service (COS) passwords 231 General System features 233 Disconnect supervision 233 Hunt Groups 233 Internal numbers 233 Line assignment 234 Target line 234 Line pools 235 Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 13: Table Of Contents

    Testing the speaker in the telephone handset 241 Testing the telephone headset 241 Testing the telephone speaker 241 Testing the power supply to a telephone 242 Common feature displays 243 Index 247 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 14 14 / Table of Contents Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 15: Getting Started With Norstar

    They customize the system for your office. All programming is recorded in the Norstar Programming Record. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 16: Before You Start

    For example, if you are going to program system speed dial numbers, fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 17: What You'll Need To Do Programming

    The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration below. Digital phones used for programming and maintenance 7316 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 18 18 / Getting started with Norstar 7316E The next illustration numbers the buttons that are used for both day-to-day communication and programming on the 7316E telephone. 7316E digital phone buttons Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 19 This guide shows the icons for the 7316E digital phone buttons. Your telephone may have different labels, or the buttons in slightly different locations. Button description 7316 and 7316E Digital phones ≤ Feature ≥ Hold √ Volume Control ® Release N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 20: Using The Buttons Under The Display

    The programming overlay is a paper cutout that is included with each two-line digital telephone. It relabels the four buttons to name the actions you use during programming. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 21 Auto Attendant menu level. Press Back to move to the previous item on the same menu level. Hunt groups Press Show to move to the next level under the current heading. Attd set: N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 22: A Map For Working In Programming

    Change the settings for the System Answer that System prgrming handles the overflow when the attendant set is busy, and Custom Call Routing (CCR) that gives a caller a choice of where to direct their call. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 23: Programming Map (Page 1)

    Standard dial Pre-dial Automatic dial Language Display cntrst Ring type Restrictions Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link Telco features 1st Display Called ID N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 24 Hour Minutes Year Month System Hunt Group Show Group Member DNs Prgrming Line Show line ___ assignment Unassigned/ Assigned Mode Broadcast Sequential Rotary Hunt Delay If Busy BusyTone/Queue Q Timeout Overflow Name Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 25: Starting And Ending A Session

    The display shows the first of the seven headings available for administration programming. ÅΘȈ is the password, unless the password has been changed. Check the Norstar Programming Record for the most recent password. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 26: Ending A Session

    For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 27: Frequently Used Programming Operations

    ¤‹fl›fl (ÅΘȈ) RETRY The passwords can be changed. See ‘‘Using passwords’’ on page 217 for more information. Entering letters and numbers using the dialpad first press fourth press second press third press N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 28 CANCL Year:03 Press NEXT. NEXT CHANGE Month:01 Press CHANGE. NEXT CHANGE Month:___ Press the dialpad buttons to enter the month. CANCL Use numbers for the months: 01 is January; 12 is December. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 29: Adding Or Changing A System Speed Dial

    To change a speed dial that already exists, follow the same steps. The new programming overwrites the previous settings. Begin the programming session Jan 1 12:00pm Press ≤. Feature: Press ••¤flfl‹››. Password: Press ¤‹fl›fl. RETRY N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 30 Stop pressing CHANGE when the display shows the prime line again. Use prime line In this example, the system selects the prime line automatically (the most common choice), to dial CHANGE speed dial code 001. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 31: Program A Name For A Speed Dial

    Display digits:N Press ‘. CHANGE Name:Sys Spd Di... Press ≠. CHANGE ...al 001 ... This is the name the display shows if you do not change it. Press CHANGE. CHANGE N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 32: Changing The Name Of A Telephone

    Or you can press –, then ‘ to program another speed dial number. End of session Changing the name of a telephone Begin the programming session Jan 1 12:00pm Press ≤. Feature: Press ••¤flfl‹››. Password: Press ¤‹fl›fl. RETRY Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 33 Press ® to end your session. CHANGE You can press – once to continue programming this telephone, or press – twice to return to the Terminals and Sets heading. End of session N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 34: Changing The Name Of A Line

    Name:L Press -->. BKSP --> Name:L___ Use the dialpad and --> until you have the entire name. <-- BKSP --> The name can be up to seven characters long, including spaces. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 35: Making Changes To Call Forward No Answer

    Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is LIST If the set has been given a name, it appears on the display. 25:25 Press ≠. FIND Capabilitiesˆ Press ≠. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 36 Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 165. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 37: Making Changes To Call Forward On Busy

    In this example, the CHANGE DN is 21. None You can press CLR to change the destination back to Fwd to:21 Press ® to end your session. CHANGE N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 38: Making Changes To Do Not Disturb On Busy

    Press ¤‹fl›fl. RETRY Change Do Not Disturb on Busy Terminals&Setsˆ Press ≠. Show set:___ Enter the internal number (intercom number) of the telephone extension. In this example, the DN LIST is 25. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 39 Group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 165. For more information about Call Forward and similar settings, see ‘‘Forwarding your calls within the system’’ on page 115. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 40: What Would You Like To Do Next

    Use a Basic password so others can take See ‘‘Using passwords’’ on page care of programming such as changing 217. user speed dials, changing names, changing the time and date, and activating Auto Attendant features. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 41: Answering Calls

    73 for more information about the use of lines. If you receive a priority call and your telephone has no free internal line buttons (intercom or SWCA buttons), you cannot transfer the priority call, you must accept or release it. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 42: Line Buttons

    Active call The line is active and/or you are connected to this telephone. Ringing A call is coming into this line. Hold The call on this line is on Hold at this telephone. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 43: Rings You May Hear

    A brief single ring A call is being redirected on one of your redirected lines. You cannot answer this call. Three beeps descending in You are receiving a priority call. tone N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 44: Sorting Calls By Distinctive Ring Patterns

    The person at telephone 21 has forwarded a call to you using Do Not Disturb. DND transfer The system has transferred a call to you from a telephone with Do Not Disturb turned on. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 45: Expanding Telephone Button Capacity

    7316E+eKIM to support lines. eKIMs also support multiple target line appearances and Hunt group appearances. For details about configuring the KIM modules, refer to the Compact ICS 7.1 Installer Guide. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 46: Using A Kim As A Central Answer Position

    Supplementary Auxiliary Power Supply (SAPS). It is best if the eCAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. 7316E digital phone with added KIM Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 47 Hunt Group appearances. If any buttons are left, the system will populate the buttons with autodialer assignments. ≤•‚ to view button assignments after a cold start. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 48 If you want to cold start all the KIMs attached to your telephone, simultaneously press the top two buttons on the upper button set, and the bottom two buttons on the lower button set, as shown in the following diagram. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 49 Enter the DN number of the 7316E which is attached to the eKIM you want to program, then press OK. Press ≠. Capabilities displays. Press ‘ two times until User preferences displays. Press ≠. Model displays (7316E+<n>KIM). Press ‘. Button progrming displays. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 50: Release Button

    Depending on the setting and the external information available, either the caller's name or telephone number is displayed. When you transfer an external call to another Norstar user, this information is displayed on the recipient's telephone. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 51: Using Call Information For A Particular Call

    If the call is being forwarded, the CLID will also display the number from which the call was forwarded (XXXXX>YYY). This transient prompt will disappear if you press a programmed feature button, external autodialer, answer DN, line button, intercom button, any N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 52: Displaying Call Information Before Or After Answering

    Your installer or customer service representative can program telephones to have automatic Call Display. This feature is not available to ISDN terminals. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 53: Changing What Information Is Shown First About A Call

    Private name or Private number on the display if the caller blocks that information. Picking up a call ringing at another telephone You can pick up a call ringing at another telephone using Directed Pickup or Group Pickup. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 54: Answering Any Ringing Telephone Using Directed Pickup

    If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 55: Changing A Pickup Group For A Set

    There is no call that you can pick up or the call that was ringing has already been answered. You have tried to pick up a call on someone else's private line. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 56: Answering A Call Using Trunk Answer

    Line denied You have tried to pick up a call on someone else’s private line. Pickup denied The call that is ringing is on a line that is not in a Ringing Service. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 57: Answer Dns And Answer Keys

    This setting determines which calls will appear at the bottom. There are three levels: Basic, Enhanced, and Extended. You need an Installer password to perform this programming. See the Compact ICS 7.1 Installer Guide for more information. • ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored.

  • Page 58: Creating A Conference Call

    Tip - You can create a conference by releasing privacy on a call. See ‘‘Turning Privacy on or off for a call’’ on page 68. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 59: Disconnecting One Party

    Press the line button of one person. The other person is automatically put on hold. ≥ Press . The second person is put on hold. You can re-establish the conference. Take one call off hold. ≤‹ Press Take the other call off hold. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 60: Putting A Conference On Hold

    You can activate this feature on all system digital phones except for the 7000 and 7100 phones and Digital Mobility phones. TIP - Refer to the Nortel Networks Digital Mobility Handset 7420 User Guide for details about the handset icons. On the Digital Mobility handset, the R (Recall) button performs the function of a Hold key.

  • Page 61: Removing Yourself From A Conference

    Press the line of the call on hold to bring that person into the conference. For other displays, see ‘‘Common feature displays’’ on page 243. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 62: Listening To A Call As A Group

    If the telephone is set to Auto, the next incoming call defaults to the voice path used by the last call. For instance, if you answered your last call using the headset button, the next call will automatically default to the headset if Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 63: Answering Calls Without Lifting The Handset

    Note: The 7316E digital phone has a handsfree button located below the dialpad. This button only works if the telephone is wired to a system running version 6.1 or newer software and the Handsfree setting in N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 64: Muting Handsfree

    6.1 or newer software. On previous version of software, the handsfree feature is assigned to the lower, right memory button. Hang up the handset. Changing a handsfree to a regular call Lift the handset. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 65: Using Handsfree

    This limits the amount of disruptive background noise. Tip - In open-concept environments, use the handset when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 66: Changing Handsfree For A Telephone

    A handsfree/mute button is automatically assigned to a legacy Norstar telephone that is programmed with handsfree and is always located in the lower right-hand corner of the numeric dialpad. For 7208 and 7316 digital Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 67: Changing Handsfree Answerback For A Telephone

    Press ≠ and enter the internal number of the telephone you want to program. Press ≠ twice. Press ‘ four times. Choose a setting (Yes or No) at HF answerback: using the CHANGE button. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 68: Turning Privacy On Or Off For A Call

    Making a call private If a line is programmed to not have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation. ≤°‹ Press Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 69: Checking Call Length Using Call Duration Timer

    If you accidentally drop the handset back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the handset again or press the handsfree button within one second to be reconnected to your call. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 70 70 / Answering calls Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 71: Making Calls

    To transfer the TRANSFER call, press TRANSFER. Already joined Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 72 Press LATER to use the Ring Again or Message LATER features. Restricted call The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 73: Choosing A Line Using A Line Button

    It is one way of sharing lines across telephones in a system. A destination code is similar to a line pool access code, except that the line pools have been assigned to specific routing information. The destination N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 74: Using A Line Pool To Make A Call

    The programmed line pool button accesses a specific line pool, not the line pool feature. See ‘‘Programming feature buttons’’ on page 147 for more information. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 75: Making Calls From An Isdn Terminal

    NEXT until the dialing mode you want appears. Press ≥ or OK to select the displayed dialing mode. Press The dialing modes feature code cannot be programmed onto a memory button. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 76: Using Standard Dial

    Automatic Dial does not work if your telephone has no prime line or if your prime line is in use. Telephones connected to an analog terminal adapter (ATA) cannot use Automatic Dial. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 77: Using Pre-Dial

    For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 165. Digital Mobility phones receive priority calls as ringing calls. The existing call automatically goes on hold and the priority call becomes the active call. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 78 The party you are calling has eight seconds to decide whether to accept or reject your priority call. Priority denied The telephone you are calling has already received a priority call or is unable to receive priority calls. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 79: Using Ring Again

    Turning on Ring Again ≤¤ Press before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone. Canceling Ring Again ≤£¤ Press to cancel a Ring Again request. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 80 Ring Again? Press YES to use Ring Again. Press NO if you prefer to send a message. EXIT Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 81: Auto Attendant

    After System Answer has played the greeting, the call is put on hold at the same line indicator where it first appeared. The feature does not answer calls from internal extensions. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 82: Custom Call Routing (Ccr)

    If the telephones in a CCR group have different programming, the call is handled by the telephone programming that takes effect first. For example, if a telephone in a group forwards after two rings, it forwards the call from Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 83: Direct Extension Dialing

    • For pre-recorded greetings, decide which language is to be used to greet callers. If you want two languages, decide which is heard first. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 84: Turning System Answer On Or Off

    Press OK or • to confirm the change. Because System Answer answers calls and then puts them on hold, the feature should be turned off when no one is at the telephone to retrieve the calls. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 85: Turning Ccr On Or Off

    Press ≠, ‘, and ≠. The display shows the internal number of the current attendant telephone. Press CHANGE and enter the internal number of the telephone you want to assign as the attendant telephone. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 86: Changing The Language For System Answer And Ccr

    Press ≠. The display shows the first language used in greetings. Press CHANGE to select a language: English, French or Spanish. Press ‘. The display shows the second language that callers hear. Press CHANGE to select a different language or NONE. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 87: Setting Ring Delay Before System Answer Takes A Call

    Press ≠. Press CHANGE until you see the appropriate number of rings (between 1 and 12). If the system is busy answering calls, the line rings until CCR can retrieve the call. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 88: Adding/Removing Telephones From Ccr Groups

    11. Press CHANGE to select the status of the telephone in the group: Assigned, Unassgnd. You can have a total of nine CCR groups. Each group can include up to 20 telephones. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 89: Using The Pre-Recorded Greetings

    The following examples use greetings recorded for use at a company called Bluebird Consulting. You can use them as models for when you make your own recordings. The pre-programmed parts of the greetings are shown in italics. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 90 Standard Time. If you know the extension that you want, and are using a touch tone phone, please dial it now. Tip - For better sound quality in your greetings, use the handset for recording greetings (not the handsfree microphone). Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 91: Time Available For Customized Greetings

    The pre-recorded system messages do not use any portion of the 96 seconds of total recording time. They cannot be erased, but they can be turned off or replaced with a user-recorded substitute. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 92: Recording Customized Greetings For System Answer And Ccr Greetings

    (User). For system greetings D, E, F, and G, you may select Sys to turn on the pre-recorded greetings, User to record your own version of the Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 93 Tip - If you have recorded your greetings, you can press NEXT from the display showing Auto att grtngs and go right into the menu for programming destinations for CCR. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 94: Programming Or Changing Ccr Destinations

    CCR. To call systems with only one external line, you must go to a telephone that is not connected to your system. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 95: Time Savers For Making Calls

    If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 96: Using Intercom As The Line For Autodial

    Enter a valid internal number. If the number you are entering is a destination code, use external autodial. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 97: Using Last Number Redial

    If you have a programmed Last Number Redial button, you can use Button Inquiry (≤•‚), then press the Last Number Redial button followed by £) to check the last number before you dial it. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 98: Preventing A Telephone From Using Last Number Redial

    No last number You have not dialed an external telephone number since the last power interruption or system reset. Tip - You can copy a number onto an autodial button using Last Number Redial. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 99: Using Speed Dial

    To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press the intercom button, and enter a line pool access code or destination code. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 100 Unknown number The system cannot dial the number stored. Reprogram the number. For other displays, see ‘‘Common feature displays’’ on page 243. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 101: Making A Speed Dial Call

    Press ≤fl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry (≤•‚) to check the last number before you dial it. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 102: Preventing A Telephone From Using Saved Number Redial

    No number saved You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 103: Handling Many Calls At Once

    If the handset moves out of radio range, external active and held calls will transfer to the prime set for that telephone, but internal calls will be dropped. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 104: Listening On Hold

    Displays On hold: LINENAM You have placed one or more calls on hold. The name of the line that has been held the longest is displayed. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 105: Using Call Queuing

    For the latter group, users use the actual SWCA codes to park and retrieve the calls. Since there is no visibility to the users without button assignments, users must employ the voice call or page feature to provide the call location to other users. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 106 SWCA position. The system searches only on codes assigned to the telehone. Refer to the Compact ICS 7.1 Installer Guide for information about determining how the system will assign calls to SWCA codes, and how the Hold feature will perform.

  • Page 107: Transferring Calls

    If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 108: Transferring External Calls

    Press ≤£‡‚ or CANCL. If you are not reconnected to your original call, press ® and then press the line button of the original call, which is now on hold. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 109 Transfer to:2___ Press RETRY if you entered the wrong internal number or if the person to whom you are CANCL RETRY transferring the call is unavailable. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 110: Using Camp-On

    On 7000 and 7100 digital phones, just pick up the handset. Camp denied You have tried to camp an internal call. You can only camp external calls. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 111: Parking A Call

    Retrieving a parked call Select an internal line. On 7000 and 7100 digital phones, pick up the handset. On Digital Mobility phones, go off-hook. Dial the Call Park retrieval code. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 112: Using Call Park

    Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 165. Call Park can be disabled by your installer or customer service representative. If you disable Call Park, you cannot use the system-wide call access (SWCA) feature. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 113: Using Callback

    These are listed with the descriptions of the specific features like Transfer or Camp-on. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 114 114 / Transferring calls Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 115: Forwarding Your Calls

    7000 and 7100 digital phones or the Digital Mobility phone. TIP - 7316E digital phones display this call forwarding icon when a call has been forwarded: Canceling Call Forward Press ≤£›. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 116: Using Call Forward At Your Telephone

    Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming. For step-by-step instructions, see ‘‘Change where a call goes when there is no answer’’ on page 35. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 117: Changing Forward No Answer

    For step-by-step instructions, see ‘‘Making changes to Call Forward on Busy’’ on page 37. Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 118: Dnd On Busy

    Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 165. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 119: Call Forward And Voice Mail

    Incoming internal calls are forwarded to the specified Call Forward destination. You cannot use the Line Redirection feature on 7000 or 7100 digital phones, on Digital Mobility phones, or on an analog telephone connected to an ATA. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 120: Turning On Line Redirection

    An autodial button used for line redirection must be programmed to use a specific line. Canceling Line Redirection Press ≤£°›. Select the lines you no longer want to be redirected. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 121: Allowing A Telephone To Redirect Calls

    Press CHANGE to select Y (Yes) or N (No). Tip - If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 122 Continue to press the lines to be redirected. ≥ or OK when you are finished. Press Unequipped line The line you are attempting to redirect cannot be redirected because the hardware does not support redirection. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 123: How Line Redirection Is Different From Call Forward

    ≤. Do not press ® or you disconnect the call you are trying to process. While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 124 If these calls are long distance, you end up paying charges. In certain situations, callers may experience lower volume levels when you redirect calls to an external location. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 125: Communicating In The Office

    ≤fl⁄ Internal and zone (1 to 3) ≤fl¤ External (code 2 has no zones) ≤fl‹ Combined and zone (1 to 3) N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 126: Activating And Deactivating The Ability To

    Press ‘ six times. The display shows Page Zone. Press CHANGE to select the setting: 1, 2, 3, or None. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 127 A page is already being made in the page zone you have requested. For other displays, see ‘‘Common feature displays’’ on page 243. Tip - You can make an announcement to one person by placing a voice call to their telephone. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 128: Using Page With External Paging Equipment

    This step is not necessary on a telephone with a one-line display. Enter the internal number of the person you want to send the message to. The display shows Message for you. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 129: Canceling A Message You Have Sent

    For more information about the Message Reply Enhancement feature, see the Norstar Compact ICS 7.1 Installer Guide. Canceling a message you have sent Press ≤£⁄. The display shows Cancel for:.

  • Page 130: Replying To A Message

    For analog telephones connected to an ASM, using the Message Waiting Reply feature (˚•flfi), retrieves only internal messages sent to the user. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 131: Removing Items From Your Message List

    On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 132: Viewing Messages You Sent

    Call Logs. Press ≤°‚fl to CALLS change the first line of the display to the current time and date. No button free You have no line button free with which to reply to a message. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 133: Using Voice Call

    When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the handset or press the mute button. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 134: Answering A Voice Call Without Touching Your Telephone

    Microphone muted Your handsfree microphone is muted. Press the handsfree button or pickup your handset to respond to the voice call. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 135 • Do Not Disturb is turned on • Voice Call Deny is turned on • it is not a Norstar or BST telephone. Your call proceeds automatically as a regular ringing call. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 136 136 / Communicating in the office Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 137: Tracking Your Incoming Calls

    (and identity of who answered it) • time and date of the call • number of repeated calls from the same source • name of the line that the call came in on N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 138: Call Log Options

    Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging. Press ≤•°›. The current option displays. Press £ or NEXT to change the option. Press ≤ or OK to select the display option. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 139: Logging A Call Manually

    Press ‚ or RESUME to display the last item you viewed, the last time you viewed your Call Log. Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 140: Viewing A Call Log Item

    Dial any extra digits required. Press an external line or line pool button. Lift the handset. (This is not necessary if handsfree is programmed at your telephone.) The displayed number is dialed. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 141: Creating A Password To Your Call Log

    Press ≤•°fi. The display shows Old passwrd:. Enter your old password. The display shows New passwrd:. Press ≥ or OK. The display shows No pswd assigned, which confirms that your password has been deleted. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 142 ¯ This call was answered at another telephone (27). NEXT ERASE MORE Line001 Logit ¯ This call was logged manually. NEXT ERASE MORE Line001 This call was not answered. NEXT ERASE MORE Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 143: Using Voice Mail

    To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 144 144 / Tracking your incoming calls Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 145: Customizing Your Telephone

    SHOW for additional information. Press a button Press the button you want to check. Press ≤ or EXIT when you are finished. EXIT For other displays, see ‘‘Common feature displays’’ on page 243. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 146: Changing The Set Display Contrast

    Turkish: Press ≤•fi‚› • The Digital Mobility phones have both system-based and handset-based prompts. This feature only changes the system-based prompts. The handset has an administration code to change the handset-based prompts. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 147: Programming A Feature Code Onto A Memory Button

    The programmed line pool button accesses a specific line pool, not the line pool feature. Erasing a feature button Press ≤•⁄. Press the feature button. Press ≤ or OK to erase the button. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 148 Program and OK Enter the number you want to program and ≥ press OK. To erase the button, just press QUIT or OK. For other displays, see ‘‘Common feature displays’’ on page 243. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 149: Labeling Your Set

    Your system administrator can access this application from the system CD or it can be downloaded from www.nortel.com. Digital phone button label locations Button labels 7208 7316 N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 150: Default Button Assignments

    For example, if you answered the previous call using your headset, the next call will come in over your headset. • Line numbering starts on button 09. 7316E Upper buttons Lower right button set Lower left button set Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 151 As well, the line assignments, Answer DN assignments, and intercom buttons change to the 7316E default positions. Refer to the default assignments for both telephones. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 152: 7316 Button Defaults

    The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself. The position that would be taken by the autodial button for itself, is blank. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 153 Btn # Set: 221 Set: 224 Set: 222 Set: 225 Set: 223 Set 226 Line <XXX> Conf/Trans Transfer Line <XXX> Line Pool 02 Last No. Call Fwd Voice Call Pickup Intercom Page Intercom N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 154: 7208 Button Defaults

    Tips - The default Page button activates the External Page ≤fl¤ option ( 7100 button defaults For all templates, the one programmable button on the 7100 telephones is defaulted to Last Number redial. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 155 The 7316E starts line numbering at button 09, which is the left top corner of the lower button set. Refer to the default charts for specific button placement for these telephones. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 156: Moving Line Buttons

    The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 157: Changing The Type Of Ring

    Press √ to adjust the volume; left end for lower and right end for higher. TIP - The Digital Mobility phone has a volume adjustment, but it is controlled by the handset. This setting does not affect the handset. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 158: Hiding The Message Or Calls Indication

    Press ≤°‚fl. The current time and date appears on the top line of the display. Press MSG or ≤flfi to see your messages, or press CALLS or ≤°⁄¤ to see your calls. Restoring the messages and calls indication Press ≤£°‚fl Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 159: User Preferences

    The display shows Connect set if no telephone is connected at that internal number. You cannot make changes if the model is Other. Press ‘ to move through all the subheadings in User Preferences. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 160: Changing Button Programming

    Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature, which are assigned by the system administrator. Refer to the Compact ICS 7.1 Installer Guide for details. The display buttons used in button programming CANCL Moves you out of a setting without making any changes to it.

  • Page 161: Changing A User Speed Dial

    Line Pool B and you use that pool code with the speed dial code, the code does not work. Lines and line pools are assigned to the telephones by the system administrator. Refer to the Compact ICS 7.1 Installer Guide for details.

  • Page 162: Changing The Language Used On The Display

    B02:#Reply Msg... A feature is stored on this button. Press ≠ to see the feature code. A full list of TEL# FEATR names and codes for features is included in the index. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 163 CLR. TEL# FEATR B10:Handsfree The button is occupied by the handsfree feature. You cannot store a feature or number on it. FIND For other displays, see ‘‘Common feature displays’’ on page 243. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 164 164 / User Preferences Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 165: Programming Hunt Groups

    Hunt Group feature. When upgrading from a pre-Compact ICS 4.0 system to a Compact ICS 7.1 system, any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups. You must go in and program them to the new feature.Please refer to ‘‘Assigning or unassigning...

  • Page 166: Adding Or Removing Members From A Group

    There can be only one appearance of the Hunt Group on a telephone, no matter how many lines are assigned to the group. Hunt Group DNs cannot be members of other Hunt Groups. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 167: Moving Members Of A Group

    Enter the Hunt Group number you want to program (1-6) or press ‘ to scroll through the groups. Press ≠. The display shows Member DNs:. Press ≠. The display shows the members for that group. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 168: Assigning Or Unassigning Lines To A Group

    LIST to go to the first line in the system. Press CHANGE to program the line as Unassigned or Assigned. *HGnn* means the line is assigned to another Hunt Group. Press ® to exit or ‘ to continue programming. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 169: Setting The Distribution Mode

    Enter the Hunt Group number you want to program (1-6) or press ‘ to scroll through the groups. Press ≠. The display shows Member DNs:. Press ‘ until the display shows Mode. Press CHANGE to set the mode: Sequential, Rotary, Broadcast. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 170: Setting The Hunt Delay

    Enter the Hunt Group number you want to program (1-6) or press ‘ to scroll through the groups. Press ≠. The display shows Member DNs:. Press ‘ until the display shows If busy:. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 171: Programming The Queue Time-Out

    ‘ to scroll through the groups. Press ≠. The display shows Member DNs:. Press ‘. The display shows Overflow:. Press ≠. The display shows Overflow:HGn. Press CHANGE to change the overflow position. Enter the new overflow position. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 172: Setting The Name

    Press ‘ until the display shows Aux. Ringer:. Press CHANGE to choose Y (yes) to turn the ringer on or N (No) to disallow an auxiliary ringer. Press ® to exit or ‘ to continue programming. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 173: Assigning A Distinctive Ring Pattern To A Hunt Group

    Press ‘ until the display shows Dstnct Ring:NONE. Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line. (None, 2, 3, 4) Press ® to exit or ‘ to continue programming. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 174: Using Silent Monitor

    RETRY and re-enter the number. If the number you entered is correct, press The system redisplays this prompt if it is unable to establish a session with the telephone DN that you enter. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 175 The DN you entered is not a Hunt Group member. Supervisor The DN you entered belongs to another Supervisor. You cannot monitor SM supervisor telephones. Not Supported The DN you entered belongs to a portable telephone or an ISDN terminal. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 176: Feature Notes

    Silent Monitor will drop the monitoring session and the supervisor will receive an indication that the hunt group telephone is now idle. • If the current hunt group call is part of a conference call, it cannot be monitored. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 177 If a voice call coming into a supervisor telephone is accepted, any active monitoring session will be released. • 7316 digital phones used as supervisor may experience problems using mute and unmute when joining or leaving a silent monitor session. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 178 178 / Programming Hunt Groups Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 179: Using The Hospitality Features

    Change this password frequently, to maintain security. Place the appropriate programming overlay on the set you are using to do programming. Press ≤••¤flfl‹›› (CONFIG). The display shows Password:. Press ¤‹fl›fl (ADMIN). The display shows Terminals&Sets. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 180: Cond Pswd

    Note: You can assign up to five DNs to the same room number. • Then you need to administer the room occupancy and state of the room. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 181: Programming Room Information

    11. Press CHANGE and choose Y or N, depending on your security requirements. Call restrns Call restrictions can be set up by the system administrator. Refer to the Compact ICS Installer Guide for details. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 182: Using The Room/Set Programming

    Enter the Desk admin password if you are prompted for a password. The set displays: Oc of rm#:: Enter the room number and press OK. The set displays rrrrr:Vacant. Press the CHANGE display key and select the required status for the room set. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 183 The set displays rrrrr:Vacant. To update the condition, press CHANGE and select the required status. To query the condition of other rooms, press the FIND or NEXT display keys. Press ® to exit. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 184: Programming The Alarm Feature

    17. Press CHANGE to enter a set DN to be notified. 18. Press ‘. Use tone: N displays. 19. Press CHANGE to choose either Y (yes) or N (no). 20. Press ® to exit or ‘ to continue programming. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 185: Using The Administration Set To Control Alarms

    If the clock uses a 12-hour format, enter the time, then when the set displays: hh:mm AM or PM?, press AM or PM. The set displays: Alarm ON hh:mm. Press ® to exit. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 186: Using The Alarm

    Canceling an alarm Canceling the alarm time for any telephone cancels the alarm time for all the sets in the same room. Digital set: Press ≤£°‡fi. Analog set: Press ˚£°‡fi. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 187: Turning Off An Alarm

    Refer to ‘‘Service times’’ on page 182. If the user is on a call when the alarm sounds, they can press any button except ®, which would release the call instead. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 188 188 / Using the Hospitality features Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 189: Telephone Features

    If you are connecting a 7316 or 7316E digital phone for the first time, refer to the following illustrations as a guide. Installing the 7316/7316E digital phone connections Installing to a desk jack N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 190: Mounting A Digital Phone On The Wall

    190 / Telephone features Mounting a digital phone on the wall Mounting a 7316/7316E on the wall Installing without the angled base Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 191 Use the screw that came with your telephone. Connect cords to the telephone, refer to cord connections Mount the telephone onto the screws and slide it down. Connect line cord to wall jack. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 192: Naming A Telephone Or A Line

    If automatic telephone relocation is enabled in programming by your installer or customer service representative, you can move your telephone from one system jack to another without losing any of custom programming. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 193: Stopping Calls From Ringing At Your Telephone: Do Not Disturb (Dnd)

    (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.) Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 194: Using Background Music

    Note: The 7000 and 7100 digital phones, analog phones and the Digital Mobility phones do not support this feature. Turning Background Music off The music stops automatically if you make or answer a call or if you press ≤£°fl. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 195: Using The Device Attached To The Internal Analog Terminal Adapter

    Alternate line Allows you to switch between using your two intercom paths. When a path is in use, you hear an error tone informing you that the path is already in use. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 196 ˚•fl° Class of <plus a COS password> Service Allows you to override restrictions on the telephone or line password using a Class of Service password before you enter the restricted number. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 197 Allows you to put an active call on hold and allows it to be picked up from other telephones. When Tones are turned on, a held call reminder tone is heard on external calls only. Retrieve a call on Hold. ˚¤ Enter N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 198 <plus zone code> Page (External) ˚•fl¤ Page (Intercom and External) ˚•fl‹ <plus zone code> ˚•‡° Pause Generates a 1.5-second delay in the sequence of numbers you are entering (for Tone or Pulse dialing). Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 199 Allows you to use a speed dial code to quickly dial preprogrammed telephone numbers. See ‘‘Using Speed Dial’’ on page 99 for more information. You cannot program personal speed dial numbers for the telephone connected to the I-ATA. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 200: Using A Data Communication Device With The I-Ata

    Lift the handset and enter ˚•°‚· to turn these tones off for the device. Enter ˚£°‚· to turn the tones back on. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 201: Programming Answering Machines Or Modems To Answer Calls Automatically

    • Substitute a single-line telephone for your data communication device. If you receive a dial tone on the single-line telephone, the problem might be with the data communication device. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 202 202 / Telephone features Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 203: Isdn

    B-channels are available in the case of a video terminal. Thus, the number of terminals installed must take into account whether you require dedicated access for the terminals on that loop. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 204: Line Access From An Isdn Terminal

    Business Name has been programmed. The available features include: • receiving connected name • receiving calling name • receiving redirected name • sending connected name • sending calling party name Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 205: Name And Number Blocking For Bri

    (if an ISDN line is your prime line). Consult your service provider for the appropriate feature code to enter on your dialpad. Listen for a series of tones. Press ®. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 206: Calling The Number Your Calls Are Forwarded To

    Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dialpad. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 207: Mcid (Profile 2)

    Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line on which they arrive. Call forward is efficient since there is no need for additional outside lines. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 208: Isdn Bri Terminals

    ISDN as required, rather than duplicating costly permanent leased lines. • LAN to LAN bridging: Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges only incurred when information is actually transmitted. Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 209 ISDN / 209 • Internet and database access: The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 210 210 / ISDN Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 211: Using System Features

    Both the regular and alternate routes are programmed by your installer or customer service representative. Note: Your system administrator can also assign alternate routes for destination codes that are defined to run on a schedule. In this case, N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 212: Turning Services On And Off

    But calling it Night Schedule does not mean it can only be used with a schedule. You can turn the Night Schedule for Restriction Service on or off, as needed, any time of the day or night. If Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 213: An Example Of How To Turn On A Service Manually

    212. Day-to-day use of Services is controlled using the following feature codes. ≤°‡⁄ Turns on Ringing service. When used at the direct- dial telephone, it activates the alternate direct-dial telephone (extra-dial telephone). N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 214: Viewing The Active Services From A Two-Line Display Telephone

    Press LIST. The display shows the first active Service and the schedule that is in use. If there are several active Services, press NEXT to see them all. Press EXIT to exit the feature. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 215: Viewing The Active Services From A One-Line Display Telephone

    QUIT to exit. If you select this schedule, it is in effect until the next automatic schedule takes effect. No services ON You have entered the Show Services feature code and there is no active Service. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 216 Tip - Norstar provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer or customer service representative can change these names to suit your business. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 217: Using Passwords

    (for example, when an employee leaves the company). If restrictions, routing or other services operate on a schedule, changing the time can allow someone to bypass the programming. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 218: Changing Passwords

    Press ‘ until the display shows Call log pswds. Press ≠ and enter the internal telephone number of the telephone where you want to clear the Call Log password. Press ≠, then press CLR to clear the password. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 219: Hospitality Passwords

    It is advisable to change this password frequently. At Hospitality: Press ≠. SM Passwd: displays. (default: SILENT) Press CHANGE. New pswd: displays Use the keypad to enter a new password. Press OK. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 220: Using Special Telephones

    Enter the internal number of the telephone you want to program and press ≠. The display shows Capabilities. Press ≠. Press ‘ until the display shows D-Dial. Press CHANGE to select either Set1 or None. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 221: Hotline

    For more information about Hunt Groups, see ‘‘Programming Hunt Groups’’ on page 165. Place the programming template over the appropriate buttons of the programming telephone. Press ≤••¤flfl‹››. Press ¤‹fl›fl (the default System Coordinator password). N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 222: Control Telephone

    A telephone designated as an SM Supervisor allows you to monitor Hunt group calls without or without a conference tone indicator to the other two parties. See ‘‘Using Silent Monitor’’ on page 174. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 223: Using Set Lock

    Press ≠ at Terminals&Sets and enter the internal number of the telephone you want to program. Press ≠. Press ‘ until the display shows Restrictions. Press ≠ twice. Use CHANGE to select one of the three options: None, Partial and Full. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 224: Using An Auxiliary Ringer

    Link ≤‡⁄ If your Norstar system is connected to a private branch exchange (PBX), you can use a Link signal to access special features. On some telephones, Link is called FLASH. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 225: Preventing A Telephone From Using Link

    PBX features or host systems. You can program more than one pause in an external autodial or speed dial sequence. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 226: Long Tones

    The Programmed Release symbol (fi) takes up two of the 24 spaces in a programmed dialing sequence. The system ignores any digits or commands that follow a Programmed Release in a programmed dialing sequence. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 227: Run/Stop

    You have entered a code that can only be used in a programmed autodial or speed dial sequence, not on a call you dial directly. Programmed Release and Run/Stop are for use in programmed dialing sequences only. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 228: Using Tone Dialing For A Call

    Remote users can access Norstar lines, line pools, the page feature, and remote administration (if enabled through Software Keys). The exact facilities available to you through remote access vary, depending on how your installer or customer service representative set up your system. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 229: Controlling Access To Your Norstar System

    To change the restrictions for the line, the user can enter their Class of Service (COS) password when the system answers with DISA, or can dial the DISA internal number and enter their Class of Service password. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 230: Maintaining Security

    To use features on a remote Norstar system, press • followed by the feature code. Even if you are calling from a Norstar system, press • instead of ≤. In certain situations, you may experience lower volume levels when using Norstar remotely. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 231: Tones

    Employee COS passwords should be deleted when they leave the company. Typically, each user has a separate password. Several users can share a password or one user can have several passwords. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 232 Norstar system from an external location’’ on page 228. Displays (Blank display) Enter your password. It is not shown on the display. Invalid Password You have entered a password that is not programmed into your system. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 233: General System Features

    (≤•‚) on an intercom button. On the 7100 telephones and the Digital Mobility phones, Button Inquiry shows your internal number. Note that on the Digital Mobility phones this display only lasts for three seconds. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 234: Line Assignment

    Note: Although target lines can be set to Private (default is Public), features such as Call Pickup can still answer these calls at remote telephones. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 235: Line Pools

    • Where other telephones require you to select a line button to take a call off hold, you press the Hold button. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 236: Memory Buttons

    Other display buttons, such as OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 237: Prime Line

    Volume bar The volume bar controls the volume of the handset, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar √ to adjust the volume. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 238 238 / General System features Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 239: Troubleshooting

    ≤•‚then the button. You can end the telephone testing session anytime by pressing ® or ≤, unless you are testing those buttons. The test feature times-out after 30 minutes of no activity. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 240: Testing The Telephone Display

    Press button to see its function. If the button you pressed uses an indicator, it should turn on when you test the button. Pressing the ® button puts Rls button on the display briefly and returns you to the Button test display. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 241: Testing The Speaker In The Telephone Handset

    Press TEST or ≥ to go ahead with a speaker test. You should hear page tone through the telephone speaker at the maximum volume. The volume returns to its previous setting when you end the test. Pressing any button ends the test. N0130955 01 Compact ICS 7.1 System Coordinator Guide...

  • Page 242: Testing The Power Supply To A Telephone

    You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 243: Common Feature Displays

    39 is ringing on 21. You are connected to an internal call. Press TRANSFER to transfer the call. TRANSFER 21 calling You are receiving a call from telephone 21. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 244 The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. Parked call No one answered the call you parked. The call has come back to you. CALLBACK Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 245 You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons. N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 246 You have entered an invalid line pool code or an invalid destination code. Line denied You have selected a line that is private to another telephone. Restricted call The destination you have chosen for line redirection is restricted. Compact ICS 7.1 System Coordinator Guide N0130955 01...

  • Page 247: Index

    Last Number Redialfi 97 Class of Service 68 232 Line Button, moving *81 156 Conference Call Line Pool Accessfl› 74 7100 telephone #3 59 Line Redirection using 3 58 canceling #84 120 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 248 fl Run/Stop symbol 227 Saved Number Redialfl‡ ‡ Wait for Dial Tone symbol Services, viewing 870 215 Numerics Speed Dial 7100 adding user•› 99 line assignment 234 making calls‚ 101 7100 sets Line Redirection 119 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 249 Trunk Answer 56 Already joined 55 using line buttons 42 Already parked 113 using SWCA keys 105 Alternate line (ATA feature code) using the Release button 50 Voice Call 134 alternate services 211 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 250 Automatic Telephone Relocation default assingment 150 display 19 auxiliary ringer 224 eKIM 49 Hunt Groups 172 erasing programmed features 147 Feature 19 Back 22 Hold 19 Background Music 194 Last Number Redial 97 basic Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 251 CAP 46 automatic 52 monitoring with CAP 50 changing what information is using answer key 57 shown first 53 using Do Not Disturb 193 displaying information 50 Camp denied 110 Camp max 110 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 252 Denied in admin 243 communicating in the office – paging 125 desk pswd 219 sending messages using desktop conferencing 208 display 128 destination code Voice Call 133 line for external calls 222 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 253 Directed Pickup 54 ending a call 50 directing calls, using Custom enhanced, answer button 57 Call Routing 82 Enter code 148 DISA (see direct inward system Enter digits 96 access) Enter zone 127 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 254 Enhancement, analog Exclusive Hold 104 telephones 130 Handsfree 63 Feature button 19 hiding the message or calls display 158 feature button 19 Hold 103 Feature code 148 language choice 146 Feature moved 148 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 255 Call Forward 115 testing 241 Call Forward delay 117 hearing aid compatibility 50 Call Forward on Busy 117 Hidden number 72 Do Not Disturb on Busy 118 Hold Forward no answer 117 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 256 Broadcast mode 169 internal analog terminal adapter moving members 167 (see analog terminal adapter, programming busy line internal) 195 setting 170 internal numbers programming the overflow length of 233 set 171 internal page 125 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 257 69 Link length of internal numbers 233 ATA feature code 198 letters, entering with dial pad 32 using 224 limiting Link, programming 225 access to Norstar 229 LIST 160 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 258 Network Call Diversion 207 cancelling a sent message New calls begin 143 Next 22 hiding display 158 night control phone (see control removing from list 131 telephone) sending 128 Night Sched 216 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 259 50 Pause 225 one button dialing (see Autodial) ATA feature code 198 Outgoing line 122 pause in a sequence of numbers overflow call routing 235 (see Wait for Dial Tone) overlay 20 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 260 16 signals) 224 personal programming 16 private call 68 programming indicatorª 22 private line 237 – programming map 22 Program and HOLD 97 recording changes 15 Program and OK 97 Programmed 97 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 261 – remote access 228 direct-dial telephones 220 remote use external autodial button 95 Class of Service password Forward no answer 117 Forward on busy 117 security 229 Handsfree 66 HF Answerback 67 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 262 157 Evening Sched 216 Ringing service 213 Lunch Sched 216 Ring Again 79 Night Sched 216 Ring Again (ATA feature code) Sched 4 216 Sched 5 216 Ring Again? 73 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 263 User 99 selecting a line 30 changing the name 192 splitting a Conference Call 60 control 214 square template default button assingment 7316E buttons 151 standard dial 76 direct-dial 220 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 264 27 displayed instead of testing the telephone messages and calls 158 speaker 241 length of a call 69 using the alarm telephone time savers Trunk Answer 56 autodial 95 Compact ICS 7.1 System Coordinator Guide N0130955 01...
  • Page 265 Voice call 134 voice mail accessing your Norstar system 143 using Call Forward 119 volume bar 237 control 237 Wait for Dial Tone 227 wall mounting BST sets 190 Your list full 133 N0130955 01 Compact ICS 7.1 System Coordinator Guide...
  • Page 266 266 / Index Compact ICS 7.1 System Coordinator Guide N0130955 01...

Table of Contents