Programming The Queue Time-Out; Programming The Overflow Set - Nortel Compact ICS 7.1 Coordinator Manual

Press CHANGE to set the mode: BusyTone, Overflow, Queue.
5.
Press ® to exit or ' to continue programming.
6.

Programming the queue time-out

This setting allows you to program the number of seconds a call remains in
the Hunt Group queue before it is routed to the overflow position.
At Hunt groups, press ≠. The display shows Show group.
1.
2. Enter the Hunt Group number you want to program (1-6) or press
' to scroll through the groups.
Press ≠. The display shows Member DNs:.
3.
Press ' until the display shows Q Timeout:.
4.
Press CHANGE to set the queue time-out: 15, 30, 45, 60, 120, 180.
5.
Press ® to exit or ' to continue programming.
6.

Programming the overflow set

This setting allows you to program the overflow telephone to which the
Hunt Group calls are to be routed. Unless the overflow position is a Hunt
Group telephone, the call ceases to be a Hunt Group call. If the overflow
telephone is a Hunt Group telephone, the call is treated as a new call and
goes to the bottom of the queue.
The overflow telephone can be a DN number associated with a voice
mailbox.
At Hunt groups, press ≠. The display shows Show group.
1.
2. Enter the Hunt Group number you want to program (1-6) or press
' to scroll through the groups.
Press ≠. The display shows Member DNs:.
3.
Press '. The display shows Overflow:.
4.
Press ≠. The display shows Overflow:HGn.
5.
Press CHANGE to change the overflow position.
6.
7. Enter the new overflow position.
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Programming Hunt Groups / 171
Compact ICS 7.1 System Coordinator Guide