Using Silent Monitor - Nortel Compact ICS 7.1 Coordinator Manual

174 / Programming Hunt Groups

Using Silent Monitor

After you have the silent monitor parameters set up, you will be able to use
your SM supervisor two-line display telephone to monitor external Hunt
group calls.
Note: Digital Mobility phones cannot be used as a supervisor telephone for
silent monitoring.
Refer to the Compact ICS Installation Guide for detailed information about
the fields that make up this feature.
To start a session, on a silent monitor supervisor telephone:
Enter ≤•fifi‚.
1.
Type in the SM password (default:SILENT (745368))
2.
Enter the DN of the telephone you want to monitor and press OK.
3.
If that telephone is currently on a Hunt group call, you will be
automatically connected to the call. If the telephone is idle or not on a
hunt group call, you will be prompted to pick another DN to monitor.
To end a session: Press ®, or press the display key under OTHER or EXIT.
While attempting to monitor a call, or during a call, you may get one of the
following prompts:
OBSERVE
RETRY
Compact ICS 7.1 System Coordinator Guide
Tips -
Your telephone is muted by default at the
beginning of a monitoring session. Press the mute
button or the display key under
conversation.
Enter the DN for the Hunt Group
OK
telephone that you want to monitor. If you
make a mistake entering a DN number,
press RETRY and re-enter the number. If
the number you entered is correct, press
OK.
The system redisplays this prompt if it is
unable to establish a session with the
telephone DN that you enter.
JOIN
to enter the
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