•
You can initiate a session on a Hunt group telephone with Do Not
Disturb or Auto Privacy are active.
•
Using a headset automatically defaults Silent Monitor to mute. This is
the recommended way of using the Silent Monitor feature.
•
Messages received by the supervisor during a silent monitoring
session, will not provide an indication on the display.
•
Attempting to initiate any feature buttons on the supervisor set, while
a session is active, will terminate the silent monitoring session.
•
A priority call or ring again call will be indicated on the display. The
monitoring session will terminate if the call is accepted.
•
If a line is assigned to both a ringing group and a hunt group, calls
coming in over this line cannot be monitored.
•
If a voice call coming into a supervisor telephone is accepted, any
active monitoring session will be released.
•
7316 digital phones used as supervisor may experience problems using
mute and unmute when joining or leaving a silent monitor session.
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Compact ICS 7.1 System Coordinator Guide