Reporting Safety Defects - Holiday Navigator 2003 Owner's Manual

General Information
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REPORTING
SAFETY DEFECTS
TAKING DELIVERY
Holiday Rambler
Responsibilities
Dealer
Responsibilities
1 • 1 4
If you believe that your motorhome has a defect which could cause a crash
or could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Holiday Rambler. If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a group of motorhomes,
it may order a recall or remedy campaign. However, NHTSA cannot become
involved in individual problems between you, your dealer or Holiday Rambler.
To contact NHTSA you may either call the Auto Safety Hot line toll-free at
1-800-424-9393 (or 1-202-366-0123 in the Washington D.C. area) or write to:
U.S. Department of Transportation
Your motorhome has been manufactured to the highest quality and standards
by factory trained personnel. Quality inspections are performed throughout the
manufacturing process of your motorhome. The motorhome has been carefully
and almost completely hand assembled in our factory. Prior to the motorhome
arriving at the dealership, all systems have been carefully tested and inspected
to ensure optimum performance. The necessary forms and required manuals
have been placed in the motorhome at the time of shipment to the dealership.
The dealer must perform additional pre-delivery inspections and system
checks, assist in the customer's understanding of the Limited Warranty and
assist in completing any necessary forms. They must do a customer orientation
to the motorhome, its systems, components and their operation.
The dealer should also ensure the customer receives a complete Owner's
Packet with warranty cards and registrations for the motorhome and for
separately warranted products, including detailed operating and maintenance
instructions. The dealer is responsible for performing a review of the Limited
Warranty provisions with the customer, while stressing the importance of
mailing warranty cards and registrations to the manufacturers within the
prescribed time limit to avoid loss of warranty coverage. They must assist the
customer in completing these forms and locating serial numbers. They should
request that the customer reads all warranty information when possible and
explain any provision not clearly understood.
The dealer should instruct the customer on how to obtain local and
out-of-town service on the motorhome and its various individual warranted
components, whether the service is warrantable or out of warranty.
N A V I G A T O R 2 0 0 3
NHTSA
400 Seventh Street
Washington, DC 20590