Saving And Downloading Logs - Spectracom VersaSync User Manual

4.6 Quality Management
4.6.2.4

Saving and Downloading Logs

The VersaSync Web UI offers a convenient way to save, bundle, and download all logs in one
simple step. This feature may be useful when archiving logs, for example, or for troubleshoot-
ing technical problems: Spectracom Technical Support/Customer Service may ask you to send
them the bundled logs to remotely investigate a technical concern.
To save, bundle, and download all logs:
1.
Navigate to MANAGEMENT > OTHER: Log Configuration .
2.
On the left side of the screen, in the Actions panel, click on the Save and Download All
Logs button.
3.
Select where to save the log bundle to. The default file name is
4.
If so asked by Spectracom Technical Support, attach the bundled log files (typically
together with the oscillator status log, see: "Saving and Downloading the Oscillator Log"
below) to your email addressed to Spectracom Technical Support.
Saving and Downloading the Oscillator Log
The oscillator status log captures oscillator performance data, such as frequency error and
phase error. The data can be retrieved as a comma-separated .csv file that can be read and
edited with a spreadsheet software, such as Microsoft Excel
keep this data for your own records, or you may be asked by Spectracom Technical Support to
download and send the oscillator status log in the event of technical problems.
To download the oscillator status log:
1.
Navigate to MANAGEMENT > OTHER: Disciplining .
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versasync.log
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