Fx Series Support; Support Contact Information; Snmp Mibs - Comtech EF Data FX series 1005 Administrator's Manual

Comtech EF Data / Stampede

9 FX Series Support

9.1.1 Support Contact Information

This form contains summary information about the FX Series appliance which can be copied and pasted
into an email to the Product Support 7x24 Contact organization. Please include a detailed description
of the issue or question to facilitate our support for you.
This screen includes the internal serial
number and the following configuration
information:

Date/Time of Information, FX
Model, software version, and build
patch version

Options enabled

Max throughput rate

Interface Status
Note: the CEFD Serial Number can be
found on the outside of the appliance

9.1.2 SNMP MIBS

These can be found on the appliance and there are two methods to connect to the Web GUI
1. To connect, log in via a web browser
using its standard network addressing.
2. To connect directly to the FX Series GUI,
using a PC with a web browser: Attach a
cross-over cable to the eth1 interface
and connect the browser via the
browser interface at
http://169.254.55.55:10000.

Login using the USERID and
password "comtech" and "comtech"

Click on the "Support" tab from the
main menu.

Click on SNMP MIBS to download.
FX Series Administration Guide - Version 6.2.2
Chapter: FX Series Support
Section: How to Update Software
Support Problem Report and Information Request form
156
MN-FXSERIESADM6 Rev 6