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21. Troubleshooting
21.A Table of Error Messages
Error Message
Start Problem
Instrument busy
Injector not
initialized
No plate in
instrument
Protocol Selection
No wells selected
Instrument Busy
Stop the run in
progress before
creating a new
protocol
Instrument Problem
Door opened
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA
Toll Free in USA 800-356-9526 · Phone 608-274-4330 · Fax 608-277-2516 · www.promega.com
Part# TM311
Page 82
Description
Trying to enter a command
while the instrument is still
processing another
command
Injector is needed for the
protocol but was not primed
before starting the run
The instrument does not
detect a microplate in the
Microplate Sample Tray
At least one well on the
microplate needs to be
selected (green) to be read
Message appears when
trying to use any of the
Protocol wizards during a
run
Instrument door was opened
during a run causing the
reading to abort
Something prevented the
instrument door from fully
closing as the Microplate
Sample Tray was retracting
Resolution
• Wait until the task is
finished, then re-enter the
command.
• Touch the "Setup" button,
and follow the wizard to
prime the injector.
• Make sure there is a
microplate seated properly
in the Microplate Sample
Tray.
• Touch the "Plate" button
found on the Read screen,
and verify at least one well
is selected.
• Wait until the current run
is over, then create or
modify a protocol.
• Restart the run.
• Check the instrument door
for any obstructions.
Printed in USA.
Revised 5/10
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