Troubleshooting - Huawei 9000 VCT V100R011 Administrator's Manual

HUAWEI 9000 HD Video Terminal
Administrator Guide

11.4 Troubleshooting

This section describes common problems encountered when using the terminal and describes
their relevant solutions.
To use certain solutions described in this section, you need to access the Settings and
Diagnostics screens. If you have set an administrator password and encrypted the
Diagnostics screen according to section
to enter the administrator password to access the Settings and Diagnostics screens.
Web Interface
Table 11-6
Table 11-6 Troubleshooting methods for the problems arising on the Web interface
Problem
A message
indicating that the
terminal failed to
connect to the
Internet or failed to
download images is
displayed.
The button text of the
Web interface is not
displayed
completely.
The Web interface
responds slowly to
your operations after
you log in to the Web
interface using
Internet Explorer 6.
Issue 09 (2012-09-03)
describes the troubleshooting methods for problems arising on the Web interface.
Possible Cause
The latest patches of the
operating system or Internet
Explorer are not installed on
the computer.
The security level of Internet
Explorer is too high or the IP
address of the terminal has not
been added to the list of trusted
sites.
Internet Explorer is set to
ignore font styles specified on
Web pages. Therefore, the font
specified by the terminal is
invalid and the button text of
the Web interface is not
displayed completely.
The JScript engine of Internet
Explorer 6 needs to be
upgraded or relevant patches
need to be installed.
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11 Maintenance and Troubleshooting
9.2.1 Setting the Administrator
Solution
Install the latest patches of the
operating system and Internet
Explorer.
1. From the Internet Explorer
menu bar, choose Tools >
Internet Options.
2. On the Security tab, click
Trusted sites. Then click Sites
to display the Trusted sites
dialog box.
3. In Add this Web site to the
zone, enter the IP address of the
terminal, and then click Add.
4. Click OK to save the settings.
1. From the Internet Explorer
menu bar, choose Tools >
Internet Options.
2. On the General tab, click
Accessibility.
3. In the Accessibility dialog box,
clear all the check boxes.
4. Click OK to save the settings.
l Install the patches.
l Install Microsoft Windows
Script 5.7 (recommended).
Password, you need
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