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Huawei eSpace IAD Access Device Manuals
Manuals and User Guides for Huawei eSpace IAD Access Device. We have
1
Huawei eSpace IAD Access Device manual available for free PDF download: Troubleshooting Manual
Huawei eSpace IAD Troubleshooting Manual (109 pages)
Brand:
Huawei
| Category:
Conference System
| Size: 1.82 MB
Table of Contents
Table of Contents
3
About this Document
6
1 Overview
7
Fault Level
7
Precautions
8
Troubleshooting Process
8
Collecting Fault Information
9
Determining the Fault Category
11
Locating and Rectifying a Fault
11
Verifying Fault Rectification
11
Contacting Technical Support
11
Compiling a Troubleshooting Report
12
2 Analyzing and Rectifying Faults
13
Call Faults
13
IAD Phone One-Way Audio Caused by the Defense against UDP Flood Attacks
13
Oice Tremble Occurs During IAD Calls
14
Busy Tone When Picking up or Dialing a Number
15
Phones Connected to the IAD Can Ring but Nothing Is Heard after Pickup
17
Phones Connected to IAD Cannot Make Calls to Fixed-Line Phones in a Specified Province
17
A User Cannot Hear Other's Voice on the Phone Connected to IAD after 5 to 10 Minutes
19
POTS Phone Users Cannot Hear the Two-Stage Dialing Tone
20
Is Displayed to UAP3300 Agents for Incoming Calls
20
When the IAD Is Connected to the IMS, the Calling Number Cannot be Correctly Displayed on Phones that Are Connected to the IAD
21
Incorrect Sessiontimer Setting Causes the Five-Minute Disconnection
22
When a CHINO-E Phone Is Connected to the IAD132E(T), Sometimes the Phone Does Not Ring Even When the Calling Number Is Displayed
22
Connecting Incoming Calls through the FXO Port on the IAD Takes as Long as 15 Seconds
23
No Calling Number Is Displayed on Phones Connected to the IAD132E(T)
24
Crosstalk Occurs on Phones Connected to the IAD132E(T)
25
What Should I Do if the Indicator of a Phone Is off When the Phone Is Picked up
26
A Phone Connected to the IAD Does Not Ring for Incoming Calls
27
When IAD Users Make Outgoing Calls Using the IMS, the con Nection Rate Is Only 10
27
When the IAD Is Connected to the IMS, Users Cannot Make Calls to each Other
28
When the IAD Is Directly Connected to the IMS, Blind Transfer or Transfer Upon Inquiry Failed
29
Calls between IAD Users Are Disconnected Sometimes
29
One-Way Voice
30
No Voice
31
Phones Connected to the IAD Cannot Make Calls to Nu Mbers Starting with 800
32
No Prompt Tone Can be Heard When a Phone Connected to the IAD Is Picked Up; When a User
32
Dials the Nu Mber of the Phone, an Announcement Is Played, Indicating that the Phone Is on a Call
32
IAD Registration Is Successful, but Intra-Office Calls Failed
33
What Should I Do When a Phone Connected to a IAD208E(M) that Connects to Multiple Pcs Cannot be Used to Make Calls
33
How to Deal with Slow Call Setup
34
Voice Intermittence
35
What Should I Do if no Prompt Tone Is Played Upon Hangup
35
Fax and Modem Faults
36
Faxes Can be Received but Cannot be Sent
36
IAD Fails to Send Faxes to ZTE Softswitches
37
Fax Machines Connected to the Counter Work Improperly
38
FAX Machines Connected to the IAD Cannot Send or Receive Faxes
39
How to Transfer Remote Faxes
42
Modem Dialing Failure
42
Other Faults
43
Bad AT0 Grounding
43
Port Indicator Is off
44
Network Connection Failure
45
Loading or Backing up File Failure
46
Pppoe Dialing Failure
47
Pcs Connected to the IAD101H/102H/104H Cannot Access the Network
48
IAD Cannot Register with the UCEMS after Startup
49
IAD208 Restarts Continually
50
Frequent MG Disconnection Alarm
50
When the IAD Is Connected to the Local PSTN Network through the FXO Port, an Incorrect ID that Is Bound to the FXO Port Causes Incoming Call Exceptions
52
How to Configure the VLAN Data on the IAD208 of the V300R001C03SPC800 Version
52
IAD Cannot Register with ZTE IMS Using SIP
53
IAD Cannot Register with the Softswitch Using MGCP
54
Card Swiping Process Takes Long Time on the POS Device Connected to the IAD208E(M)
55
What Should I Do if the IAD Fails to Register with the UAP3300
55
Why Outgoing Calls Cannot be Made When the IAD Connects to the IMS
56
Two Cascaded IAD132E(T)S Cannot Ping each Other
57
Multiple Iads Connected to the same ONU/ONT Cannot Ping each Other
58
IAD Cannot Register with the Softx3000
58
Port on the IAD208E(M) Is Locked
59
Two Iads on the same VLAN Cannot Ping each Other, and the Phone Does Not Ring When a User under One IAD Makes a Call to Another User under the Other IAD
60
Unable to Run Commands
61
Serial Port Failure
61
Start Slowness or Failure
62
IAD Restarts for no Reason
63
Automatic Upgrade Failure
63
3 Common Troubleshooting Methods
65
Observing Device Indicators
66
Collecting System Information (Web)
73
Viewing Call Failure Records
73
Checking the Network Status Automatically
74
Using the PING Command
79
Tracing Route
80
Tracing Signaling
81
Analyzing Packets Captured by Wireshark
82
Capturing the Network Packets Remotely
90
Bad AT0 Grounding
94
AT0 Ground Impedance Test
99
4 Faqs
104
Query-Related Faqs
104
What Are the Default IP Address, User Name, and Password Used to Log in to the IAD
104
How Do I View the IP Address of the IAD
104
How Do I View the MAC Address of the IAD
105
How Do I View the Physical Sequence Number of the IAD
105
How Do I View the Software Version of the IAD
105
How Do I View the System Information
105
How Do I View the Elabel of the IAD
106
Operation-Related Faqs
106
How Do I Log in to the IAD Management System
106
How Do I Log in to the IAD if I Forget the Password
106
How Do I Restore the IAD to Factory Settings
107
How to Restart the IAD
107
How Do I Change the IP Address of the IAD
107
How Do I Set the Upper and Lower Limits of the Hookflash Duration
107
How Do I Change the Protocol Mode
108
How Do I Set the VLAN Priority on the IAD
108
How Do I Set the Fax Function on the IAD
108
How Do I Enable the Pulse Dialing Function
109
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