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Chapter 11: Troubleshooting the Avaya
This chapter describes some steps that can be taken in the unlikely event of problems with the
Notifications Subsystem. It contains several tests that a user can undertake before contacting
Avaya Support.
Fax Functionality Problems
Enter the test fax machine number and click Insert.
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Ensure that the tiff file on the template exists in the fax folder.
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Use the Import command to retrieve the name of the tiff file. Check the fax folder, for
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example, C:\Avaya\broadcast\booking\fax, to determine if the tiff file is present.
Ensure that the telephone system is operating normally.
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Connect the analog handset to the line and check for a dial tone. If no dial can be heard,
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check with internal technical support or find another analog telephone line.
Ensure that the fax machine is operating normally.
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Dial the test fax number from the analog handset and listen. If fax beeps are not heard,
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check fax machine and number.
Connect the AC101, the little black box used to generate current on a telephone line, to the
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dialogic fax line and listen for dialling tones.
If you do not hear any tones on the handset when you send the fax, check the
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configuration. Fax channels are one-based. The first channel on the dialogic is the port at
the top.
CS7000 System Administrator Guide for Release 9.4
Notifications Subsystem
195
January 2006
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