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Chapter 17: Administering the Avaya Demand PIN Master
In the case of demand conferences, the Demand PIN Master opens conferences as the
requirement arises. Demand conferences are closed as soon as they become empty or as soon
as the moderator leaves. A system-wide setting, called the keep flag, controls this functionality.
If the keep flag is on, the conference closes as soon as it becomes empty. If the keep flag is off,
the conference closes when the moderator leaves. Keep flag functionality can be controlled at
run time by pressing preconfigured DTMF commands.
Client PIN Validation
The Demand PIN Master supports both internal and external client PIN validation.
Internal client PIN validation involves sending a query to a PIN database located in the CRS.
The CRS Operator manages PINs.
External client PIN validation involves sending a query to an external database located outside
the Avaya CS7000 system, for example, a credit card number database. There are several
plug-in products, which can extend the Demand PIN Master to incorporate client data in the
client PIN validation process. These plug-ins use customer.dll.
CLI Validation
Calling Line Identification (CLI) validation involves using the telephone number from which a
potential conferee dials to determine conference access.
The Demand PIN Master checks the telephone number of potential conferees and grants
conference access if the digits match those in the participant list. If a match is found, the call is
routed in the normal way. If no match is found, a dedicated fail message is played.
If, at time of booking, the Operator selects the Validate on CLI Failure check box, the system
plays an additional message. The system plays this additional message after the dedicated fail
message to prompt the caller for their client PIN. The caller is granted conference access if their
PIN matches the PIN in the participant list. If, at time of booking, the Operator does not select
the Validate on CLI Failure check box, the call is routed to reception. For more information,
see the PMCLIFailMsg parameter in
Validation on CLI failure ensures that potential conferees are granted conference access in the
event that they call from an unauthorised telephone number.
252
CS7000 System Administrator Guide for Release 9.4
Settings
on page 256.
January 2006
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