Avaya CS 1000M SG Installation And Commissioning Manual
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Avaya CS 1000M SG Installation And Commissioning Manual

Avaya CS 1000M SG Installation And Commissioning Manual

Ip softphone 3456
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Avaya IP Softphone 3456 Installation and
Commissioning Guide
Avaya Communication Server 1000
Release 7.5
Document Status: Standard
Document Number: NN43080-600
Document Version: 02.01
Date: November 2010

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Summary of Contents for Avaya CS 1000M SG

  • Page 1 Avaya IP Softphone 3456 Installation and Commissioning Guide Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Number: NN43080-600 Document Version: 02.01 Date: November 2010...
  • Page 2 Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/...

  • Page 3: Table Of Contents

    Revision history 5 Cusotmer service Getting technical documentation Getting product training Getting help from a distributor or reseller Getting technical support from the Avaya web site Introduction Subject 9 Note on legacy products and releases 9 Applicable systems 9 Intended audience 9...
  • Page 4 Automatic updates 31 Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 5: New In This Release

    New in this release The following sections detail what’s new in Avaya IP Softphone 3456 Installation and Commissioning Guide (NN43080-600) for Avaya Communication Server 1000 Release 7.5: • “Features” (page 5) • “Other changes” (page 5) Features The Avaya IP Softphone 3456 Installation and Commissioning Guide (NN43080-600) supports Avaya CS 1000 Release.7.5...
  • Page 6 6 New in this release Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 7: Cusotmer Service

    Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya pro- vides. Go to http://www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation •...

  • Page 8: Introduction

    Note on legacy products and releases This document contains information about systems, components, and features that are compatible with Avaya Communication Server 1000 Release 6.0 (or later) software. For more information about legacy products and releases, go to Avaya home page: www.avaya.com/support...

  • Page 9: Related Information

    Avaya lP S oftphone 3456 Administration Guide (NN43080-300) • Avaya IP Line Fundamentals (NN43001-508) Online To access Avaya documentation online, go to Avaya home page: www.avaya.com Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01...

  • Page 10: Overview

    VoIP capabilities through an Internet telephony server on the enterprise network. This document provides the steps to manually configure the IP Softphone 3456 to work with the Avaya Communication Server 1000 Release 6.0 and later. For information about features and functions, see Avaya IP Softphone 3456 User Guide (NN43080-100).

  • Page 11: Required Information

    • 512 MB RAM • 50 MB hard disk space • 16 Bit, full-duplex sound card • IP connection • Speakers and headset/USB phone Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 12 Required information 13 Figure 2 Flow chart Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 13 14 Overview Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 14: Installation And Commissioning

    • Configure the IP Softphone 3456 as SIPL UEXT in LD 11. • Ensure the UEXT configuration has MCCL with SIPN equal to 1. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 15: Installing The Ip Softphone 3456

    16 Installation and commissioning For more information about configuring the IP Softphone 3456, see Avaya SIP Line Fundamentals (NN43001-508). Installing the IP Softphone 3456 Use the following procedure to install the IP Softphone 3456. Procedure 1 Installing the IP Softphone 3456...
  • Page 16 Click Next to accept the default folder location. • Click Change to select a different location. The InstallShield Wizard Completed window opens when the files are copied. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 17: Launching The Ip Softphone 3456

    Click Finish. --End-- Launching the IP Softphone 3456 You can launch the IP Softphone 3456 from Programs > Avaya > IP Softphone 3456. Figure 6 Launching the IP Softphone 3456 Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01...

  • Page 18: Provisioning The Ip Softphone 3456

    Use the following steps to bypass authentication and disable the login feature. Procedure 2 Disabling the login feature Step Action Launch the IP Softphone 3456 from Programs > Avaya > IP Softphone 3456. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 19 20 Installation and commissioning The IP Softphone 3456 login window opens. Figure 7 IP Softphone 3456 log on window Click Skip. From the File menu, select Preferences. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 20 Launching the IP Softphone 3456 21 Figure 8 IP Softphone 3456 File menu The Preferences window opens. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 21 22 Installation and commissioning Figure 9 IP Softphone 3456 Preferences window Click Advanced. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 22: Activating The Ip Softphone 3456

    When the IP Softphone 3456 starts for the first time, a key code is required to activate the phone. Procedure 3 Entering the keycode Step Action In the Enter License key window, enter the Avaya key code. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 23 IP Softphone 3456. • “Locating the SIP Password” (page 25) • “Configuring user credentials” (page 25) • “Voice mail configuration” (page 29) Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 24: Configuring Account Settings 25

    The User ID and SIP Password are configured by the administrator. For more information, see Avaya SIP Line Fundamentals (NN43001-508). Configurin user credentials Use the following procedure to configure user credentials.
  • Page 25 The User ID can consist of the user ID, as displayed in the User Identification window in the CS 1000 administrator interface (Element Manager or Subscriber Manager), the CS 1000 host name, and the domain name. For example: mikes@avaya.com. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01...
  • Page 26 Ensure that Register with domain and receive calls is selected. Send outbound via: is configured as Target domain, by default. Contact your system administrator for more information. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 27 Select the check box to enable the new account. Click Apply. The status reads Ready. If the status reads ‘Failed’, check the account settings. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 28 Ensure that Register with domain and receive calls is selected. Send outbound via: is configured as Target domain, by default. Contact your system administrator for more information. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 29: Configuring And Using Multiple Accounts

    30 Installation and commissioning In the Number to dial for checking voice mail field, enter the number of the voice mail service. For more information about voice mail, see Avaya CallPilot documentation. Click OK. Click Apply. Click Close. --End-- Configurin and using multiple accounts The IP Softphone 3456 can support multiple user accounts through the same softphone interface.

  • Page 30: Making And Receiving Calls

    ID and that the correct user or group settings and privileges are enabled. For more information about IP Softphone 3456 features and functions, see the Avaya IP Softphone 3456 User Guide (NN43080-100). Automatic updates The IP Softphone 3456 regularly checks for updates to ensure that you are running the most up-to-date version of the software.
  • Page 31 Update software icon The Auto Update window opens. Click Download Now. A download message appears while the files transfer. When the download completes, click Install Now. Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

  • Page 32: Avaya Ip Softphone 3456 Installation And Commissioning Guide Nn43080-600 02.01 November

    Automatic updates 33 Click Yes to confirm the upgrade. The update installs. After the installation completes the IP Softphone 3456 restarts. --End-- Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...
  • Page 33 34 Installation and commissioning Avaya Communication Server 1000 Avaya IP Softphone 3456 Installation and Commissioning Guide NN43080-600 02.01 November 2010...

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