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Lenovo NeXtScale nx360 M4 Installation And Service Manual

System x ibm nextscale nx360 m4
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IBM NeXtScale nx360 M4
Installation and Service Guide
Machine Type: 5455

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Summary of Contents for Lenovo NeXtScale nx360 M4

  • Page 1 IBM NeXtScale nx360 M4 Installation and Service Guide Machine Type: 5455...
  • Page 2 Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD. Fourth Edition (June 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract...

  • Page 3: Table Of Contents

    ... . Universal Serial Bus (USB) port problems . . Using the embedded hypervisor ..Video problems ... . © Copyright Lenovo 2014...
  • Page 4 Test results for the DSA Brocade test ..Removing and replacing Tier 1 CRUs ..DSA checkpoint panel test results ..Removing the operator information panel . . IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 5 Test results for the DSA Nvidia GPU test. . . Index....DSA optical drive test results ..© Copyright Lenovo 2014...
  • Page 6 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 7: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2014...

  • Page 8: Guidelines For Trained Service Technicians

    0.1 ohm or less between the external ground pin and the frame ground. • Make sure that the power cords are the correct type. • Make sure that the insulation is not frayed or worn. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 9: Guidelines For Servicing Electrical Equipment

    • To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. • If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. © Copyright Lenovo 2014...

  • Page 10: Safety Statements

    2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 11 Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 © Copyright Lenovo 2014...
  • Page 12 If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. Statement 8 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 13 Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 26 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 CAUTION: Hazardous moving parts are nearby. © Copyright Lenovo 2014...
  • Page 14 • Always install stabilizer brackets on the rack cabinet. • Always install servers and optional devices starting from the bottom of the rack cabinet. • Always install the heaviest devices in the bottom of the rack cabinet. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 15: Chapter 1. The Ibm Nextscale Nx360 M4 Compute Node Type 5455

    Chapter 1. The IBM NeXtScale nx360 M4 Compute Node Type 5455 The IBM NeXtScale nx360 M4 Compute Node Type 5455 is a high-availability, scalable compute node that is optimized to support the next-generation microprocessor technology and is ideally suited for medium and large businesses.

  • Page 16: The Ibm Documentation Cd

    The hardware and software requirements of the IBM Documentation CD. The IBM Documentation CD requires the following minimum hardware and software: • Microsoft Windows or Red Hat Linux • 100 MHz microprocessor IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 17: The Documentation Browser

    IBM product. • Environmental Notices and User GuideThis document is in PDF format on the IBM Documentation CD. It contains translated environmental notices. Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 18: Notices And Statements In This Document

    2. The operating system in the compute node must provide USB support for the compute node to recognize and use USB media drives and devices. The IBM NeXtScale n1200 Enclosure chassis uses USB for internal communication with these devices. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 19 The following table is a summary of the features and specifications of the NeXtScale nx360 M4 compute node. Microprocessor (depending on the model): • Supports up to two multi-core microprocessors (one installed) • Level-3 cache • Two QuickPath Interconnect (QPI) links speed up to 8.0 GT per second Notes: •...
  • Page 20 – Width: 216 mm (8.5 in) – Weight estimation (with no GPU adapter installed): 3.33 kg (7.34 lb) Environment: The NeXtScale nx360 M4 compute node complies with ASHRAE class A3 specifications. Server on • Temperature: 5°C to 40°C (41°F to 104°F) •...

  • Page 21: What Your Compute Node Offers

    The compute node has connectors on the system board for optional expansion adapters for adding network communication capabilities to the compute node. This provides the flexibility to install expansion adapters that support a variety of network communication technologies. • Hard disk drive support Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 22 Service Information website. The IBM Service Information website provides additional information for parts installation and replacement videos, and error codes for server support. For the QR code, see Chapter 1 “The IBM NeXtScale nx360 M4 Compute Node Type 5455” on page 1. • PCI Express PCI Express is a serial interface that is used for chip-to-chip interconnect and expansion adapter interconnect.

  • Page 23: Reliability, Availability, And Serviceability Features

    Use this information to locate the major components on the compute node. The following illustration shows the major components of the compute node. Service availability varies by country. Response time varies depending on the number and nature of incoming calls. Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 24: Major Components Of The Storage Tray

    The ServeRAID adapter can be connects from compute node via PCIe interface to support RAID level-0, RAID level-1, RAID level-5, or RAID level-10. The following illustration shows the major components of the storage tray. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 25: Major Components Of The Gpu Tray

    The GPU tray is installed on the top of a compute node. Each GPU tray supports up to two Graphics Processing Unit (GPU) enclosure (full-height, full-length). The following illustration shows the major components of the GPU tray. Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 26: Power, Controls, And Indicators

    Locator LED Check log System-error Pull out tag Ethernet 2 connector Management Ethernet 1 connector connector (shared management port) (dedicated management port) Figure 6. Compute node control panel buttons, connectors, and LEDs IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 27 When any of these LEDs is lit, they indicate that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port that corresponds to that LED. Management connector Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 28: Console Breakout Cable

    • You can turn on the compute node through the Wake on LAN feature. The compute node must be connected to power (the power LED is flashing slowly) and must be communicating with the Chassis IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 29: Turning Off The Compute Node

    Use this information to locate the connectors, LEDs, jumpers, and switches on the system board. System-board internal connectors The following illustrations show the internal connectors on the system board. Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 30: System-Board External Connectors

    PCI riser connector 1 Operator information panel 10GB ethernet card connector Figure 8. Internal connectors on system board System-board external connectors The following illustration shows the external connectors on the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 31: System-Board Switches And Jumpers

    Ethernet 2 Management connector connector connector Figure 9. External connectors on system board System-board switches and jumpers The following illustration shows the location and description of the switches and jumpers. Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 32 “Safety” on page v, “Installation guidelines” on page 89, “Handling static-sensitive devices” on page 91, and “Turning off the compute node” on page 15. 2. Any system-board switch or jumper block that is not shown in the illustrations in this document are reserved. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 33: System-Board Leds And Controls

    Battery error LED Microprocessor 2 error LED Slot 1 error LED Ethernet card error LED RTMM hearbeat LED IMM hearbeat LED Figure 11. LEDs and controls on system board Chapter 1 The IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 34 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 35: Chapter 2. Configuration Information And Instructions

    • UEFI firmware is stored in ROM on the system board. • IMM2 firmware is stored in ROM on the system board. • Ethernet firmware is stored in ROM on the Ethernet controller and on the system board. © Copyright Lenovo 2014...

  • Page 36: Configuring The Server

    For more information, see “Using the remote presence and blue-screen capture features” on page 33. • Ethernet controller configuration IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 37: Using The Serverguide Setup And Installation Cd

    For information about configuring the Ethernet controller, see “Configuring the Ethernet controller” on page 36. • Features on Demand software Ethernet software The server provides Features on Demand software Ethernet support. You can purchase a Features on Demand software upgrade key for Fibre Channel over Ethernet (FCoE) and iSCSI storage protocols. For more information, see “Enabling Features on Demand Ethernet software”...
  • Page 38 4. The ServerGuide program prompts you to insert your operating-system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 39: Using The Setup Utility

    Installing your operating system without using ServerGuide Use this information to install the operating system on the server without using ServerGuide. If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, you can download operating-system installation instructions for the server from http://www.ibm.com/supportportal.
  • Page 40 The default is Enable. – Infinite Boot Retry Select this choice to enable or disable UEFI to infinitely retry the legacy boot order. The default is Disable. – BBS Boot IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 41 Select this choice to enable or disable legacy boot in BBS manner. The default is Enable. – System Security Select this choice to view or configure Trusted Platform Module (TPM) support. – Integrated Management Module Select this choice to view or change the settings for the integrated management module. –...
  • Page 42 Select this choice to set or change a power-on password. See “Power-on password” on page 29 for more information. – Clear Power-on Password Select this choice to clear a power-on password. See “Power-on password” on page 29 for more information. – Set Administrator Password IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 43 Select this choice to set or change an administrator password. An administrator password is intended to be used by a system administrator; it limits access to the full Setup utility menu. If an administrator password is set, the full Setup utility menu is available only if you type the administrator password at the password prompt.
  • Page 44 Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document. The default for all of the switches on switch block SW3 is Off. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 45: Using The Boot Manager

    While the server is turned off, move switch 4 of the switch block SW3 to the On position to enable the power-on password override. You can then start the Setup utility and reset the power-on password. You do not have to return the switch to the previous position. The power-on password override switch does not affect the administrator password.

  • Page 46: Changing The Power Policy Option To The Default Settings After Loading Uefi Defaults

    • Environmental monitor with fan speed control for temperature, voltages, fan failure, power supply failure, and power backplane failure. • Intelligent Platform Management Interface (IPMI) Specification V2.0 and Intelligent Platform Management Bus (IPMB) support. • Invalid system configuration (CONFIG) LED support. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 47: Using The Remote Presence And Blue-Screen Capture Features

    • Light path diagnostics LEDs indicators to report errors that occur with fans, power supplies, microprocessor, hard disk drives, and system errors. • Local firmware code flash update • Nonmaskable interrupt (NMI) detection and reporting. • Operating-system failure blue screen capture. •...
  • Page 48 On a system that is connected to the server, open a web browser. In the Address or URL field, type the IP address or host name of the IMM to which you want to connect. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 49: Using The Embedded Hypervisor

    Note: If you are logging on to the IMM for the first time after installation, the IMM defaults to DHCP. If a DHCP host is not available, the IMM assigns a static IP address of 192.168.70.125. The IMM network access tag provides the default host name of the IMM and does not require you to start the server.

  • Page 50: Configuring The Ethernet Controller

    RAID controller. To access the utility for your RAID controller, complete the following steps: Step 1. Turn on the server. Note: Approximately 10 seconds after the server is connected to power, the power-control button becomes active. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 51: Ibm Advanced Settings Utility Program

    When prompted, <F1 Setup> is displayed, press F1. If you have set an administrator password, you Step 2. must type the administrator password to access the full Setup utility menu. If you do not type the administrator password, a limited Setup utility menu is available. Select System Settings ➙...

  • Page 52: Updating The Universal Unique Identifier (Uuid)

    • Online from the target system (LAN or keyboard console style (KCS) access) • Remote access to the target system (LAN based) • Bootable media containing ASU (LAN or KCS, depending upon the bootable media) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 53 Step 3. Copy and unpack the ASU package, which also includes other required files, to the server. Make sure that you unpack the ASU and the required files to the same directory. In addition to the application executable (asu or asu64), the following files are required: •...

  • Page 54: Updating The Dmi/Smbios Data

    You can download the ASU from the IBM website. To download the ASU and update the DMI, complete the following steps. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 55 Step 1. Download the Advanced Settings Utility (ASU): Go to http://www.ibm.com/supportportal. Click on the Downloads tab at the top of the panel. Under ToolsCenter, select View ToolsCenter downloads. Select Advanced Settings Utility (ASU). Scroll down and click on the link and download the ASU version for your operating system. Step 2.
  • Page 56 <imm_external_ip> [user <imm_user_id>][password <imm_password>] Where: imm_external_ip The external IMM LAN IP address. There is no default value. This parameter is required. imm_user_id The IMM account (1 of 12 accounts). The default value is USERID. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 57 imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O). The following commands are examples of using the userid and password default values and not using the default values: Examples that do not use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>...
  • Page 58 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 59: Chapter 3. Troubleshooting

    Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running DSA, see the Dynamic System Analysis Installation and User's Guide. © Copyright Lenovo 2014...
  • Page 60 See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us to verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 61: Undocumented Problems

    causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support. Make sure that the server, operating system, and software are installed and configured correctly. Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters.

  • Page 62: Service Bulletins

    IBM NeXtScale nx360 M4 Compute Node server. To find service bulletins that are available for the IBM NeXtScale nx360 M4 Compute Node server, go to http://www-947.ibm.com/support/entry/portal/overview and search for Type 5455, and retain.

  • Page 63: Performing The Checkout Procedure

    Performing the checkout procedure Use this information to perform the checkout procedure. To perform the checkout procedure, complete the following steps: Step 1. Is the server part of a cluster? • No: Go to step Step 2 on page 49. •...
  • Page 64 DSA Preboot diagnostic program is stored in the integrated USB memory on the server. DSA Preboot collects and analyzes system information to aid in diagnosing server problems, as well as offering a IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 65: Power-Supply Leds

    rich set of diagnostic tests of the major components of the server. DSA Preboot collects the following information about the server: – Drive health information – Event logs for ServeRAID controllers and service processors – Installed hardware, including PCI and USB information –...
  • Page 66 4. If the problem remains, replace the power-supply. The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. The power supply Replace the power supply. has failed. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 67: System Pulse Leds

    AC power-supply LEDs Error (!) Description Action Notes Power-supply not 1. Reseat the power supply. Typically indicates a fully seated, faulty power-supply is not 2. Follow actions in “Power system board, or fully seated. problems” on page 67. the power supply 3.

  • Page 68: Viewing Event Logs Without Restarting The Server

    DSA log. You can also use DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install DSA Portable or check for and download a later version of DSA Preboot CD image, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-DSA. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 69: Clearing The Event Logs

    If IPMItool is installed in the server, you can use it to view the system-event log. Most recent versions of the Linux operating system come with a current version of IPMItool. For an overview of IPMI, go to http://www.ibm.com/developerworks/linux/blueprints/ and click Using Intelligent Platform Management Interface (IPMI) on IBM Linux platforms.

  • Page 70: Post

    Make sure that the server has the latest version of the DSA code. To obtain DSA code and the Dynamic System Analysis Installation and User's Guide, go to http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-DSA. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 71 DSA editions Two editions of Dynamic System Analysis are available. • DSA Portable DSA Portable Edition runs within the operating system; you do not have to restart the server to run it. It is packaged as a self-extracting file that you download from the web. When you run the file, it self-extracts to a temporary folder and performs comprehensive collection of hardware and operating-system information.

  • Page 72: Automated Service Request (Call Home)

    IBM Electronic Service Agent IBM Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software inventory information, and reports serviceable problems directly to IBM Support. You can also IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 73: Error Messages

    choose to collect data manually. It uses minimal system resources, and can be downloaded from the IBM website. For more information and to download IBM Electronic Service Agent, go to http://www-01.ibm.com/support/esa/. Error messages This section provides the list of error codes and messages for UEFI/POST, IMM, and DSA that are generated when a problem is detected.

  • Page 74: Hard Disk Drive Problems

    Note: This test is not available on servers that have RAID arrays or servers that have SATA hard disk drives. Hypervisor problems Use this information to solve hypervisor problems. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 75: Intermittent Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.

  • Page 76: Memory Problems

    Setup utility. • All banks of memory are enabled. The server might have automatically disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 77: Microprocessor Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.

  • Page 78: Monitor And Video Problems

    3. If the server installed with the graphical adapters while turning on the server, the IBM logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads. 4. Make sure that: IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 79 • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.

  • Page 80: Network Connection Problems

    4. If the problem still remains, replace the dual-port network adapter. Log in failed by using LDAP 1. Make sure the license key is valid. account with SSL enabled. 2. Generate a new license key and log in again. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 81: Optional-Device Problems

    Optional-device problems Use this information to solve optional-device problems. • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
  • Page 82 Restart the server. d. If the server fails POST and the power-control button does not work, disconnect the power cord for 20 seconds; then, reconnect the power cord and restart the server. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 83: Serial-Device Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.

  • Page 84: Software Problems

    3. Contact the software vendor. Universal Serial Bus (USB) port problems Use this information to solve Universal Serial Bus (USB) port problems. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 85: Video Problems

    • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. • If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.

  • Page 86: Solving Ethernet Controller Problems

    The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 87: Solving Undetermined Problems

    Try the following procedures: Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. Make sure that the Ethernet cable is installed correctly. – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

  • Page 88: Problem Determination Tips

    • Microprocessor or hard disk drive upgrades • Failure symptom – Does the server fail the diagnostic tests? – What occurs? When? Where? – Does the failure occur on a single server or on multiple servers? IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 89: Recovering The Server Firmware (Uefi Update Failure)

    – Is the failure repeatable? – Has this configuration ever worked? – What changes, if any, were made before the configuration failed? – Is this the original reported failure? • Diagnostic program type and version level • Hardware configuration (print screen of the system summary) •...

  • Page 90: In-Band Manual Recovery Method

    Turn off the server, and disconnect all power cords and external cables. Step 3. Remove the cover (see “Removing the compute node cover” on page 105). Step 4. Locate the UEFI boot backup jumper (JP2) on the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 91 Lightpath button UEFI boot recovery jumper Clear CMOS jumper NMI button Figure 15. UEFI boot backup jumper (JP2) location Step 5. Move the UEFI boot backup jumper (JP2) from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode.

  • Page 92: In-Band Automated Boot Recovery Method

    75. After you have recovered the firmware in the primary bank, complete the following steps: Step 1. Restart the server. When the prompt Press F3 to restore to primary is displayed, press F3 to start the server from Step 2. the primary bank. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 93: Nx-Boot Failure

    Nx-boot failure Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test). If this occurs, the server responds in either of the following ways: •...
  • Page 94 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 95: Chapter 4. Parts Listing, Ibm Nextscale Nx360 M4 Compute Node Type 5455

    The parts listing of IBM NeXtScale nx360 M4 Compute Node Type 5455. The following replaceable components are available for the IBM NeXtScale nx360 M4 Compute Node Type 5455 server, except as specified otherwise in “Replaceable server components” on page 81. For an updated parts listing, go to http://www.ibm.com/supportportal.
  • Page 96 00AE524 Microprocessor, Intel Xeon E5-2658 v2 2.4 GHz, 25 MB, 1866 MHz, 95 W (10 core) 00AE525 Microprocessor, Intel Xeon E5-2628L v2 2.2 GHz, 20 MB, 1600 MHz, 70 W (8 core) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 97 Memory, 8 GB single-rank 1.35 V, DDR3, 1600 MHz, RDIMM 00D5038 Memory, 4 GB dual-rank 1.35 V, DDR3, 1600 MHz, RDIMM 46W0737 Memory, 16 GB dual-rank 1.5 V, DDR3, 1866 MHz, RDIMM 46W0670 Chapter 4 Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 98 00Y7931 Storage tray 00AM425 00MU761 GPU tray Air baffle hard disk drive cage assembly 46W2801 Battery, 3.0 volt 33F8354 ServeRAID M1115 SAS/SATA controller 46C8928 N2115 SAS/SATA HBA 46C8989 N2125 SAS/SATA HBA 46C9011 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 99: Structural Parts

    Battery holder 00AM443 Microprocessor blank filler 00AM448 Cable cover 00AM459 00AM444 Filler, dual-port 10 Gb adapter Hard disk drive cage 00AM461 Hard disk drive filler 00AM462 00AM445 Power/LEDs bezel Chapter 4 Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455...

  • Page 100: Power Cords

    Power cords for a specific country or region are usually available only in that country or region. Power cord part number Used in these countries and regions 39M5206 China 39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 101 Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5076 United States of America 39M5512 39M5463 Taiwan 39M5087 Thailand 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay Chapter 4 Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455...
  • Page 102 Power cord part number Used in these countries and regions 39M5226 India 39M5240 Brazil 39M5241 39M5375 Canada, Germany, United States of America 39M5378 39M5509 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 103: Chapter 5. Removing And Replacing Components

    See Chapter 4 “Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455” on page 81 to determine whether a component is a structural part, Tier 1 CRU, or Tier 2 CRU.
  • Page 104 • When you are finished working on the compute node, reinstall all safety shields, guards, labels, and ground wires. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 105: System Reliability Guidelines

    System reliability guidelines To help ensure proper system cooling and system reliability, make sure that the following requirements are met. • Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. •...

  • Page 106: Returning A Device Or Component

    SMP. See your operating-system documentation for additional information. Removing a compute node from a chassis Use this information to remove a compute node from a NeXtScale nx360 M4 compute node. Before you remove a compute node, complete the following steps: 1.

  • Page 107: Installing A Compute Node In A Chassis

    Attention: • To maintain proper system cooling, do not operate the IBM NeXtScale n1200 Enclosure without a compute node or node bay filler installed in each node bay. • When you remove the compute node, note the node bay number. Reinstalling a compute node into a different node bay from the one it was removed from can have unintended consequences.
  • Page 108 Table 9. Compute nodes supported (low-line AC input, with 900-watt power supply x6) Non-redundant or N+1 with Microprocessor # of N+1 redundant, N+N redundant, N+N redundant SKU (W) microprocessor(s) with OVS , N=3 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 109 Note: 1. OVS (Oversubscription) of the power system allows for more efficient use of the available system power. Table 10. Compute nodes supported (high-line AC input, with 1300-watt power supply x6) Non-redundant or N+1 with Microprocessor # of N+1 redundant, N+N redundant, N+N redundant SKU (W)
  • Page 110 5 + 1 microprocessor microprocessor node node 4 + 1 5 + 1 microprocessor microprocessor node node 4 + 1 5 + 1 microprocessor microprocessor node node 4 + 2 microprocessor node IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 111 Table 12. Compute nodes + two 225-watt GPUs supported (high-line AC input, with 1300-watt power supply x6) (continued) Non-redundant or N+1 with Microprocessor # of N+1 redundant, N+N redundant, N+N redundant SKU (W) microprocessor(s) with OVS , N=3 4 + 1 5 + 1 microprocessor microprocessor...
  • Page 112 3 + 2 4 + 2 microprocessor microprocessor node node 3 + 2 4 + 2 microprocessor microprocessor node node 3 + 2 4 + 2 microprocessor microprocessor node node IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 113 Table 14. Compute nodes + two 300-watt GPUs supported (high-line AC input, with 1300-watt power supply x6) (continued) Non-redundant or N+1 with Microprocessor # of N+1 redundant, N+N redundant, N+N redundant SKU (W) microprocessor(s) with OVS , N=3 4 + 2 microprocessor node 3 + 1...
  • Page 114 Setup utility, and you might have to install the compute node operating system (see “Using the Setup utility” on page 25). IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 115: Removing A Storage Tray From A Compute Node

    Removing a storage tray from a compute node Use this information to remove a storage tray from a NeXtScale nx360 M4 compute node. Before you remove a storage tray from a compute node, complete the following steps: 1. Read “Safety” on page v and “Installation guidelines” on page 89.
  • Page 116 Note: Before you install the storage tray, make sure that the air baffles and all components are installed and seated correctly and that you have not left loose tools or parts inside the compute node. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 117: Removing A Gpu Tray From A Compute Node

    Removing a GPU tray from a compute node Use this information to remove a GPU tray from a NeXtScale nx360 M4 compute node. Before you remove a GPU tray from a compute node, complete the following steps: 1.

  • Page 118: Installing A Gpu Tray Into A Compute Node

    Installing a GPU tray into a compute node Use this information to install a GPU tray in a NeXtScale nx360 M4 compute node. Notes: 1. When you install the new GPU tray, you must have the latest firmware for both compute node and GPU tray before you proceed.

  • Page 119: Removing And Replacing Structural Parts

    Figure 22. GPU tray installation Step 4. Hold the front of the compute node and slide the GPU tray forward to the closed position, until it clicks into place. Step 5. Reinstall the PCI riser-cage assembly in the GPU tray (see “Replacing a PCI riser-cage assembly in the GPU tray”...
  • Page 120 Lay the cover flat or store it for future use. If you are instructed to return the cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 121: Installing The Compute Node Cover

    If you are replacing (installing) a cover, be sure to have the system service label kit available for use during the procedure, (see Chapter 4 “Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455” on page 81). Attention: You cannot insert the compute node into the IBM NeXtScale n1200 Enclosure until the cover is installed and closed.

  • Page 122: Removing The Air Baffle

    Remove the cover (see “Removing the compute node cover” on page 105). Step 4. Grasp the air baffle, disengage pins from pin holes; then, lift the air baffle up. Left air baffle Right air baffle Figure 25. Air baffle removal (compute node) IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 123: Replacing The Air Baffle

    Air baffle Figure 26. Air baffle removal (GPU tray) Step 5. Remove the air baffle from the compute node/GPU tray and set it aside. Attention: For proper cooling and airflow, replace the air baffle before you turn on the compute node.

  • Page 124: Removing A Raid Adapter Battery Holder

    Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 89. Step 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the compute node cover” on page 105). IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 125: Replacing A Raid Adapter Battery Holder

    Step 3. Remove the remotely installed RAID adapter battery (see Remove the remotely installed RAID adapter battery section). Step 4. Lift the battery holder up to remove the battery holder from the system tray. Battery holder Figure 29. RAID adapter battery holder removal If you are instructed to return the RAID adapter battery holder, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 126: Removing The Pci Riser Filler

    Align the PCI riser filler pin with the baffle pin hole on the right side of the chassis; then, lower the PCI riser filler into the compute node. Press the PCI riser filler down until it is securely seated. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 127: Removing The Filler From The Gpu Tray

    PCI riser filler Figure 32. PCI riser filler installation Step 5. Reinstall the cover (see “Installing the compute node cover” on page 107). Step 6. Slide the compute node into the rack. Step 7. Reconnect the power cords and any cables that you removed. Step 8.

  • Page 128: Replacing The Filler On To The Gpu Tray

    Step 4. Align the filler with the bracket on the middle of the GPU tray; then, lower the filler into the GPU tray. Press the filler down until it is securely seated. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 129: Removing The Front Handle

    Filler Figure 34. Filler installation Step 5. Reinstall the cover (see “Installing the compute node cover” on page 107). Step 6. Slide the compute node into the rack. Step 7. Reconnect the power cords and any cables that you removed. Step 8.

  • Page 130: Installing The Front Handle

    3. Carefully lay the compute node on a flat, static-protective surface with the cover side down, orienting the compute node with the bezel pointing toward you. To install the front handle, complete the following steps. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 131: Removing The Hard Disk Drive Cage

    Screw Handle Figure 36. Installation of the front handle Step 1. Orient the front handle so that the blue release latch is toward the middle of the compute node. Step 2. Align the hole in the handle with the hole on the compute node where the handle is installed. Step 3.
  • Page 132 Figure 37. Removing a hard disk drive cage (3.5-inch) Screws 2.5-inch Hard disk drive cage T8 torx screwdriver Pin hole Back of chassis Figure 38. Removing a hard disk drive cage (2.5-inch) IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 133: Installing The Hard Disk Drive Cage

    1.8-inch solid-state Screws drive cage T8 torx screwdriver Pin hole Figure 39. Removing a hard disk drive cage (1.8-inch) Step 1. Remove the cover (see “Removing a compute node from a chassis” on page 92). Step 2. Remove the easy-swap hard disk drives and hard disk drive bay fillers (see “Removing and installing drives”...
  • Page 134 Figure 40. Installing a hard disk drive cage (3.5-inch) Screws 2.5-inch Hard disk drive cage T8 torx screwdriver Pin hole Back of chassis Figure 41. Installing a hard disk drive cage (2.5-inch) IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 135: Removing And Replacing Tier 1 Crus

    1.8-inch solid-state Screws drive cage T8 torx screwdriver Pin hole Figure 42. Installing a hard disk drive cage (1.8-inch) Step 1. Remove the cover (see “Removing the compute node cover” on page 105). Step 2. Position the cage in the bezel at an angle and rotate the cage into position on the system board. Step 3.
  • Page 136 Pull out the connector from the system board. Figure 44. Connector pull out Step 3. Carefully pull the operator information panel outward a little to make a space for removal. Figure 45. Pull the operator information panel IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 137: Installing The Operator Information Panel

    Step 4. Lift the operator information panel from the compute node. Operator information panel Figure 46. Lift the operator information panel If you are instructed to return the operator information panel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the operator information panel Use this information to install the operator information panel.

  • Page 138: Removing The Power Paddle Card From The Gpu Tray

    Removing the power paddle card from the GPU tray Use this information to remove the paddle card from the GPU tray. To remove the paddle card from the GPU tray, complete the following steps: IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 139: Replacing The Power Paddle Card On To The Gpu Tray

    Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 89. Step 2. Turn off the compute node and peripheral devices and disconnect the power cords and all external cables (see “Turning off the compute node” on page 15). Step 3.

  • Page 140: Removing The System Battery

    Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 141: Replacing The System Battery

    battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: – Throw or immerse into water – Heat to more than 100°C (212°F) –...
  • Page 142 Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. Figure 54. System battery installation Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 143: Removing A Memory Module

    If you removed a rubber cover from the battery holder, use your fingers to install the battery cover on top of the battery connector. Step 7. Reinstall the PCI riser-card assembly 2 (see “Replacing a PCI riser-cage assembly” on page 152), if necessary.

  • Page 144: Installing A Memory Module

    1R = single-rank 2R = dual-rank 4R = quad-rank – xff is the device organization (bit width) x4 = x4 organization (4 DQ lines per SDRAM) x8 = x8 organization x16 = x16 organization IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 145 – v is the SDRAM and support component supply voltage (VDD) • Blank = 1.5 V specified • L = 1.35 V specified, 1.5 V operable Note: Values for these voltages are “specified” which means the device characteristics such as timing are supported at this voltage.
  • Page 146 2. DIMM slots 5-8 are reserved for microprocessor 2; thus, DIMM slots 5-8 are enabled when microprocessor 2 is installed. The following illustration shows the location of the DIMM connectors on the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 147: Dimm Installation Sequence

    Power distribution DIMM 4 DIMM 3 board connector DIMM 2 DIMM 1 PCI riser connector 2 Microprocessor 1 DIMM 7 DIMM 8 DIMM 6 DIMM 5 USB hypervisor key Microprocessor 2 3V lithium battery SATA connector LED signal connector PCI riser connector 1 Operator information panel...

  • Page 148: Memory Mirrored Channel

    Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 149: Removing The Optional 3.5-Inch Hard Disk Drive Hardware Raid Cage

    Figure 57. DIMM installation Step 6. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. Step 7. Turn the DIMM so that the alignment slot align correctly with the alignment tab. Step 8.
  • Page 150 Remove the cover (see “Removing the compute node cover” on page 105). Step 2. Disconnect the power cable and the mini-SAS cable from the system-board and the storage tray respectively (see “Cabling hard disk drive with ServeRAID SAS/SATA controller” on page 176). IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 151: Installing The Optional 3.5-Inch Hard Disk Drive Hardware Raid Cage

    Figure 59. Disconnect the mini-SAS cable from the storage tray Step 3. Remove the easy-swap hard disk drive #7 (see “Removing a 3.5-inch hard disk drive” on page 142). Step 4. Using a Phillips screwdriver, remove the four screws from the cage and rotate the cage from under the bezel;...
  • Page 152 Install the easy-swap hard disk drive #7 (see “Installing a 3.5-inch hard disk drive” on page 143). Step 6. Connect the power cable and the mini-SAS cable on the system-board and the storage tray respectively (see “Cabling hard disk drive with ServeRAID SAS/SATA controller” on page 176). IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 153: Removing The Hard Disk Drive Backplate

    Figure 61. Connect the mini-SAS cable to the storage tray After you install the hard disk drive cage, complete the following steps: 1. Install the cover onto the compute node (see “Installing the compute node cover” on page 107 for instructions).

  • Page 154: Installing The Hard Disk Drive Backplate

    Use this information to install the hard disk drive backplate. Before you install the hard disk drive backplate, complete the following steps: 1. Read “Safety” on page v and “Installation guidelines” on page 89. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 155 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 92 for instructions). 3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you.

  • Page 156: Removing And Installing Drives

    Remove the cover (see “Removing the compute node cover” on page 105). Step 5. Press down the release latch. Step 6. Push outward and lift the hard disk drive out of the bay. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 157 3.5-inch Hard disk drive Release latch 3.5-inch Hard disk drive cage Figure 65. 3.5-inch hard disk drive removal If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a 3.5-inch hard disk drive Use this information to install a 3.5-inch SAS/SATA hard disk drive.
  • Page 158 Read “Safety” on page v and “Installation guidelines” on page 89. Step 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 92 for instructions). IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 159 Step 3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you. Step 4. Remove the cover (see “Removing the compute node cover” on page 105). Step 5. Pull the plunger of the 2.5-inch hard disk drive cage outward and rotate the cage upward. 2.5-inch Hard disk drive cage Figure 67.
  • Page 160 Step 4. Remove the cover (see “Removing the compute node cover” on page 105). Step 5. Pull the plunger of the 2.5-inch hard disk drive cage outward and rotate the cage upward. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 161 2.5-inch Hard disk drive cage Figure 70. Lift the 2.5-inch hard disk drive cage upward Step 6. Remove the filler panel, if one is present. Step 7. Touch the static-protective package that contains the disk drive to any unpainted metal surface on the server;...
  • Page 162 1.8-inch SSD cage Figure 73. Lift the 1.8-inch hard disk drive cage upward Step 6. Push the release latch inward to open the drive handle; then, pull the drive out of the drive bay. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 163 Handle Figure 74. 1.8-inch hard disk drive removal Step 7. Pull the plunger of the 1.8-inch hard disk drive cage outward and rotate the cage downward until the cage snaps into place. Figure 75. Put the 1.8-inch hard disk drive cage downward If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 164 1.8-inch SSD Figure 77. 1.8-inch hard disk drive installation Step 9. Pull the plunger of the 1.8-inch hard disk drive cage outward and rotate the cage downward until the cage snaps into place. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 165: Removing A Pci Riser-Cage Assembly

    Figure 78. Put the 1.8-inch hard disk drive cage downward Notes: 1. After you install the hard disk drive, check the disk drive status LEDs to verify that the hard disk drive is operating correctly. If the yellow hard disk drive status LED is lit continuously, that drive is faulty and must be replaced.

  • Page 166: Replacing A Pci Riser-Cage Assembly

    PCI riser-cage touch point and the front PCI rise- cage suitable location of the PCI riser-cage assembly. Step 8. Press down firmly until the PCI riser-cage assembly is seated correctly in the connector on the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 167: Removing A Pci Riser-Cage Assembly In The Gpu Tray

    PCI riser cage Figure 80. PCI riser-cage assembly installation Step 9. Replace the cover (see “Installing the compute node cover” on page 107). Step 10. Slide the server into the rack. Step 11. Reconnect the power cords and any cables that you removed. Step 12.

  • Page 168: Replacing A Pci Riser-Cage Assembly In The Gpu Tray

    Replacing a PCI riser-cage assembly in the GPU tray Note: PCI riser-cage brackets must be installed even if you do not install a GPU adapter. To install a PCI riser-cage assembly in the GPU tray, complete the following steps: IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 169 Step 1. Read the safety information that begins on “Safety” on page v and “Installation guidelines” on page 89. Step 2. Turn off the server and peripheral devices and disconnect all power cords. Step 3. Remove the cover (see “Removing the compute node cover” on page 105). Step 4.

  • Page 170: Removing An Adapter/Gpu Adapter

    Step 6. Carefully grasp the adapter/GPU adapter by its top edge or upper corners, and pull the adapter/GPU adapter from the PCI riser-cage assembly. PCIe adapter PCI riser-card assembly Figure 85. Adapter removal IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 171: Replacing An Adapter/Gpu Adapter

    Front PCI riser assembly GPU adapter Figure 86. GPU adapter removal (with front PCI riser assembly) Rear PCI riser assembly GPU adapter Figure 87. GPU adapter removal (with rear PCI riser assembly) If you are instructed to return the adapter/GPU adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 172 PCI riser-cage assembly securely. PCIe adapter PCI riser-card assembly Figure 88. Adapter installation Power connectors Front PCI riser assembly GPU adapter Expansion slot covers Figure 89. GPU adapter installation (with front PCI riser assembly) IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 173: Removing The Usb Flash Drive

    Power connectors Rear PCI riser assembly GPU adapter Figure 90. GPU adapter installation (with rear PCI riser assembly) Attention: When you install an adapter/GPU adapter, make sure that the adapter/GPU adapter is correctly seated in the riser-cage assembly and that the riser-cage assembly is securely seated in the riser-cage connector on the system board before you turn on the server.

  • Page 174: Installing The Usb Flash Drive

    Use this information to install the USB flash drive. Before you install the USB flash drive, complete the following steps: 1. Read “Safety” on page v and “Installation guidelines” on page 89. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 175 2. If the compute node is installed in an IBM NeXtScale n1200 Enclosure, remove it (see “Removing a compute node from a chassis” on page 92 for instructions). 3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you.

  • Page 176: Removing And Replacing Tier 2 Crus

    Remove the cover (see “Removing the compute node cover” on page 105). Step 4. Remove the air baffle (see “Removing the air baffle” on page 108). Step 5. Locate the microprocessor to be removed (see “System-board internal connectors” on page 15). IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 177 Step 6. Remove the heat sink. Attention: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, you must wipe off the contaminated thermal material on the microprocessor or heat sink with the alcohol wipes and reapply clean thermal grease to the heat sink.
  • Page 178 Gently twist the handle of the installation tool clockwise until it locks in the “H” or “L” position, depending on the size of microprocessor, and then lift the microprocessor out of the socket. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 179: Replacing A Microprocessor And Heat Sink

    Handle Installation tool Microprocessor Figure 97. Installation tool handle adjustment Lift the microprocessor out of the socket. Installation tool Microprocessor Figure 98. Installation tool removal Step 9. Install the new microprocessor (see “Replacing a microprocessor and heat sink” on page 165). Attention: If you are replacing a microprocessor, use the empty installation tool that comes with the new microprocessor to remove the microprocessor.
  • Page 180 “Thermal grease” on page 172. Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 181 • To order an additional optional microprocessor, contact your IBM sales representative or IBM reseller. The installation tool has two settings for installing two different sizes of microprocessors. The settings that are marked on tool are “L” for smaller low core microprocessors, and “H” for larger high core microprocessors.
  • Page 182 Twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket. The following illustration shows the tool handle in the open position. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 183 E5-x6xx E5-x6xx v2 Figure 102. Installation Tool Handle Installation tool Microprocessor Figure 103. Installation tool handle adjustment Attention: • Do not press the microprocessor into the socket. • Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer.
  • Page 184 • Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 172 for more information. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 185 Heat Thermal sink grease Figure 106. Thermal grease Remove the plastic protective cover from the bottom of the heat sink. Position the heat sink over the microprocessor. The heat sink is keyed to assist with proper alignment. Heat sink Microprocessor Figure 107.

  • Page 186: Thermal Grease

    0.02 mL of thermal grease Microprocessor Figure 108. Thermal grease distribution Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. Figure 109. Syringe IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 187: Removing The Compute Node

    4. Obtain the following for use during the replacement procedure (see Chapter 4 “Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455” on page 81). • Alcohol wipes (part number 59P4739) • RFID tag (required only if the compute node came with a RFID tag attached to the bezel) •...

  • Page 188: Installing The Compute Node

    3. Carefully lay the compute node on a flat, static-protective surface, orienting the compute node with the bezel pointing toward you. 4. Obtain the following for use during the replacement procedure (see Chapter 4 “Parts listing, IBM NeXtScale nx360 M4 Compute Node Type 5455” on page 81). • Alcohol wipes (part number 59P4739) • Bezel •...

  • Page 189: Internal Cable Routing And Connectors

    Internal cable routing and connectors This section provides information about routing the cables when you install some components in the IBM NeXtScale nx360 M4 Compute Node. For more information about the requirements for cables and connecting devices, see the documentation that comes with these devices.

  • Page 190: Cabling Hard Disk Drive With Serveraid Sas/Sata Controller

    The following illustrations show the internal routing and connectors for the 2.5-inch and 1.8-inch hard disk drive models with ServeRAID SAS/SATA controller. Note: Make sure the relevant cables pass through the cable clips. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 191 2.5-inch Hard disk Configuration cable Power cable drive cage Mini-SAS cable Figure 113. 2.5-inch hard disk drive with ServeRAID SAS/SATA controller cable connection 1.8-inch solid-state Configuration cable Power cable drive cage Mini-SAS cable Figure 114. 1.8-inch hard disk drive with ServeRAID SAS/SATA controller cable connection Chapter 5 Removing and replacing components...
  • Page 192 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 193: Appendix A. Integrated Management Module Ii (Imm2) Error Messages

    • System: The event is the result of a system error or a configuration change. device is the specific device in the server that caused the event to be generated. Serviceable Specifies whether user action is required to correct the problem. CIM Information © Copyright Lenovo 2014...

  • Page 194: List Of Imm Events

    May also be shown as 4000000100000000 or 0x4000000100000000 Severity Info Serviceable Automatically notify support Alert Category System - IMM Network event SNMP Trap ID CIM Information Prefix: IMM ID: 0001 User Response Information only; no action is required. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 195 • 40000002-00000000 : Certificate Authority [arg1] has detected a [arg2] Certificate Error. This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate. May also be shown as 4000000200000000 or 0x4000000200000000 Severity Error Serviceable...
  • Page 196 • 40000006-00000000 : Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MAC address setting. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 197 May also be shown as 4000000600000000 or 0x4000000600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0006 User Response Information only; no action is required. • 40000007-00000000 : Ethernet interface [arg1] by user [arg2]. This message is for the use case where a user enables or disabled the ethernet interface.
  • Page 198 • 4000000a-00000000 : IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the IP subnet mask of a Management Controller. May also be shown as 4000000a00000000 or 0x4000000a00000000 Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 199 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0010 User Response Information only; no action is required. • 4000000b-00000000 : IP address of default gateway modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the default gateway IP address of a Management Controller.
  • Page 200 • 4000000e-00000000 : Remote Login Successful. Login ID: [arg1] from [arg2] at IP address [arg3]. This message is for the use case where a user successfully logs in to a Management Controller. May also be shown as 4000000e00000000 or 0x4000000e00000000 Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 201 Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0014 User Response Information only; no action is required. • 4000000f-00000000 : Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
  • Page 202 This message is for the use case where a remote user has failed to establish a remote control session from a Web browser session. May also be shown as 4000001200000000 or 0x4000001200000000 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 203 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0018 User Response Make sure that the correct login ID and password are being used. • 40000013-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from TELNET client at IP address [arg2].
  • Page 204 GW@=[arg6], DNS1@=[arg7] . This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server. May also be shown as 4000001600000000 or 0x4000001600000000 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 205 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0022 User Response Information only; no action is required. • 40000017-00000000 : ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=[arg5] . This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data.
  • Page 206 • 4000001a-00000000 : DHCP setting changed to [arg1] by user [arg2]. This message is for the use case where a user changes the DHCP setting. May also be shown as 4000001a00000000 or 0x4000001a00000000 Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 207 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0026 User Response Information only; no action is required. • 4000001b-00000000 : Management Controller [arg1]: Configuration restored from a file by user [arg2]. This message is for the use case where a user restores a Management Controller configuration from a file. May also be shown as 4000001b00000000 or 0x4000001b00000000 Severity Info...
  • Page 208 5. Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 209 • 4000001e-00000000 : Running the backup Management Controller [arg1] main application. This message is for the use case where a Management Controller has resorted to running the backup main application. May also be shown as 4000001e00000000 or 0x4000001e00000000 Severity Warning Serviceable Automatically notify support Alert Category...
  • Page 210 This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server. May also be shown as 4000002100000000 or 0x4000002100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0033 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 211 User Response Information only; no action is required. • 40000022-00000000 : SSL data in the Management Controller [arg1] configuruation data is invalid. Clearing configuration data region and disabling SSL. This message is for the use case where a Management Controller has detected invalid SSL data in the configuration data and is clearing the configuration data region and disabling the SSL.
  • Page 212 This message is for the use case where a Management Controller Event Log on a system is 75% full. May also be shown as 4000002500000000 or 0x4000002500000000 Severity Info Serviceable Automatically notify support Alert Category System - Event Log 75% full SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 213 CIM Information Prefix: IMM ID: 0037 User Response Information only; no action is required. • 40000026-00000000 : The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full. May also be shown as 4000002600000000 or 0x4000002600000000 Severity Info...
  • Page 214 This message is for the use case where a user has failed to log in to a Management Controller from SSH. May also be shown as 4000002900000000 or 0x4000002900000000 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 215 SNMP Trap ID CIM Information Prefix: IMM ID: 0041 User Response Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. •...
  • Page 216 • 4000002d-00000000 : DDNS setting changed to [arg1] by user [arg2]. DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 217 CIM Information Prefix: IMM ID: 0045 User Response Information only; no action is required. • 4000002e-00000000 : DDNS registration successful. The domain name is [arg1]. DDNS registation and values May also be shown as 4000002e00000000 or 0x4000002e00000000 Severity Info Serviceable Automatically notify support Alert Category none...
  • Page 218 IPv6 static address assignment method is enabled by user May also be shown as 4000003100000000 or 0x4000003100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0049 User Response IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 219 Information only; no action is required. • 40000032-00000000 : IPv6 DHCP enabled by user [arg1]. IPv6 DHCP assignment method is enabled by user May also be shown as 4000003200000000 or 0x4000003200000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0050...
  • Page 220 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0053 User Response Information only; no action is required. • 40000036-00000000 : IPv6 stateless auto-configuration disabled by user [arg1]. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 221 IPv6 statless auto-assignment method is disabled by user May also be shown as 4000003600000000 or 0x4000003600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0054 User Response Information only; no action is required. •...
  • Page 222 4000003a-00000000 : IPv6 static address of network interface modified from [arg1] to [arg2] by user [arg3]. A user modifies the IPv6 static address of a Management Controller May also be shown as 4000003a00000000 or 0x4000003a00000000 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 223 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0058 User Response Information only; no action is required. • 4000003b-00000000 : DHCPv6 failure, no IP address assigned. S DHCP6 server fails to assign an IP address to a Management Controller. May also be shown as 4000003b00000000 or 0x4000003b00000000 Severity Warning...
  • Page 224 May also be shown as 4000003d00000000 or 0x4000003d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0061 User Response Information only; no action is required. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 225 • 4000003e-00000000 : SSH port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SSH port number May also be shown as 4000003e00000000 or 0x4000003e00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0062 User Response...
  • Page 226 • 40000042-00000000 : CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 or 0x4000004200000000 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 227 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0066 User Response Information only; no action is required. • 40000043-00000000 : SNMP Agent port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SNMP Agent port number May also be shown as 4000004300000000 or 0x4000004300000000 Severity...
  • Page 228 • 40000046-00000000 : Remote Presence port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Remote Presence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 229 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0070 User Response Information only; no action is required. • 40000047-00000000 : LED [arg1] state changed to [arg2] by [arg3]. A user has modified the state of an LED May also be shown as 4000004700000000 or 0x4000004700000000 Severity Info...
  • Page 230 • 4000004a-00000000 : SNMP [arg1] disabled by user [arg2] . A user disabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004a00000000 or 0x4000004a00000000 Severity Info Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 231 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0074 User Response Information only; no action is required. • 4000004b-00000000 : SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address=[arg5], . A user changed the SNMP community string May also be shown as 4000004b00000000 or 0x4000004b00000000 Severity Info...
  • Page 232 4000004e-00000000 : Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3], StopBits=[arg4], Parity=[arg5], SessionTerminateSequence=[arg6]. A user configured the Serial Port mode May also be shown as 4000004e00000000 or 0x4000004e00000000 Severity Info Serviceable Automatically notify support Alert Category IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 233 none SNMP Trap ID CIM Information Prefix: IMM ID: 0078 User Response Information only; no action is required. • 4000004f-00000000 : Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust=[arg4], Timezone=[arg5]. A user configured the Date and Time settings May also be shown as 4000004f00000000 or 0x4000004f00000000 Severity Info...
  • Page 234 • 40000052-00000000 : Server [arg1] scheduled for [arg2] at [arg3] by user [arg4]. A user configured a Server Power action at a specific time May also be shown as 4000005200000000 or 0x4000005200000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 235 CIM Information Prefix: IMM ID: 0082 User Response Information only; no action is required. • 40000053-00000000 : Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. A user configured a recurring Server Power Action May also be shown as 4000005300000000 or 0x4000005300000000 Severity Info Serviceable...
  • Page 236 May also be shown as 4000005600000000 or 0x4000005600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0086 User Response Information only; no action is required. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 237 • 40000057-00000000 : Telnet [arg1] by user [arg2]. A user enables or disables Telnet services May also be shown as 4000005700000000 or 0x4000005700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0087 User Response Information only;...
  • Page 238 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0090 User Response Information only; no action is required. • 4000005b-00000000 : Secure Web services (HTTPS) [arg1] by user [arg2]. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 239 A user enables or disables Secure web services May also be shown as 4000005b00000000 or 0x4000005b00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0091 User Response Information only; no action is required. •...
  • Page 240 Information only; no action is required. • 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 241 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0095 User Response Information only; no action is required. • 40000060-00000000 : License key for [arg1] added by user [arg2]. A user installs License Key May also be shown as 4000006000000000 or 0x4000006000000000 Severity Info...
  • Page 242 40000063-00000000 : Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8], MinimumDifferentCharacters=[arg9], DefaultIDExpired=[arg10], ChangePasswordFirstAccess=[arg11]. A user changes the Global Login Account Security Settings to Legacy May also be shown as 4000006300000000 or 0x4000006300000000 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 243 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0099 User Response Information only; no action is required. • 40000064-00000000 : User [arg1] created. A user account was created May also be shown as 4000006400000000 or 0x4000006400000000 Severity Info Serviceable...
  • Page 244 User Response Information only; no action is required. • 40000067-00000000 : User [arg1] role set to [arg2]. A user account role assigned May also be shown as 4000006700000000 or 0x4000006700000000 Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 245 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0103 User Response Information only; no action is required. • 40000068-00000000 : User [arg1] custom privileges set: [arg2]. User account priveleges assigned May also be shown as 4000006800000000 or 0x4000006800000000 Severity Info Serviceable...
  • Page 246 • 4000006b-00000000 : SSH Client key imported for user [arg1] from [arg2]. User imported an SSH Client key May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity Info Serviceable Automatically notify support Alert Category none IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 247 SNMP Trap ID CIM Information Prefix: IMM ID: 0107 User Response Information only; no action is required. • 4000006c-00000000 : SSH Client key removed from user [arg1]. User removed an SSH Client key May also be shown as 4000006c00000000 or 0x4000006c00000000 Severity Info Serviceable...
  • Page 248 Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8]. A user adds or updates an Alert Recipient May also be shown as 4000006f00000000 or 0x4000006f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 249 Prefix: IMM ID: 0111 User Response Information only; no action is required. • 40000070-00000000 : SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=[arg3] . A user enabled the SNMP Traps configuration May also be shown as 4000007000000000 or 0x4000007000000000 Severity Info Serviceable Automatically notify support...
  • Page 250 May also be shown as 4000007300000000 or 0x4000007300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0115 User Response Information only; no action is required. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 251 • 40000074-00000000 : The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed May also be shown as 4000007400000000 or 0x4000007400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0116 User Response...
  • Page 252 Prefix: IMM ID: 0119 User Response Information only; no action is required. • 40000078-00000000 : Power capping was deactivated by user [arg1]. Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 253 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0120 User Response Information only; no action is required. • 40000079-00000000 : Static Power Savings mode has been turned on by user [arg1]. Static Power Savings mode turned on by user May also be shown as 4000007900000000 or 0x4000007900000000 Severity...
  • Page 254 • 4000007c-00000000 : Dynamic Power Savings mode has been turned off by user [arg1]. Dynamic Power Savings mode turned off by user May also be shown as 4000007c00000000 or 0x4000007c00000000 Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 255 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0124 User Response Information only; no action is required. • 4000007d-00000000 : Power cap and external throttling occurred. Power cap and external throttling occurred May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity Info Serviceable...
  • Page 256 • 40000080-00000000 : Remote Control session started by user [arg1] in [arg2] mode. Remote Control session started May also be shown as 4000008000000000 or 0x4000008000000000 Severity Info Serviceable Automatically notify support Alert Category IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 257 none SNMP Trap ID CIM Information Prefix: IMM ID: 0128 User Response Information only; no action is required. • 40000081-00000000 : PXE boot requested by user [arg1]. PXE boot requested May also be shown as 4000008100000000 or 0x4000008100000000 Severity Info Serviceable Automatically notify support Alert Category...
  • Page 258 A mismatch of IMM firmware has been detected between nodes May also be shown as 4000008400000000 or 0x4000008400000000 Severity Error Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 259 CIM Information Prefix: IMM ID: 0132 User Response Attempt to flash the IMM firmware to the same level on all nodes. • 40000085-00000000 : FPGA firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the FPGA firmware to the same level on all nodes. A mismatch of FPGA firmware has been detected between nodes May also be shown as 4000008500000000 or 0x4000008500000000 Severity...
  • Page 260 May also be shown as 4000008800000000 or 0x4000008800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0136 User Response IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 261 Information only; no action is required. • 40000089-00000000 : Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to complete. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete.
  • Page 262 (CMOS Battery) This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has asserted. May also be shown as 800100020701ffff or 0x800100020701ffff Severity Warning Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 263 Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0476 User Response Replace the system battery. • 80010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted.
  • Page 264 May also be shown as 800107010702ffff or 0x800107010702ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 265 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 266 May also be shown as 800107011001ffff or 0x800107011001ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 267 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 268 May also be shown as 800107011502ffff or 0x800107011502ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 269 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 270 May also be shown as 800107012d01ffff or 0x800107012d01ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 271 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 272 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109010703ffff or 0x800109010703ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 273 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 274 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011002ffff or 0x800109011002ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 275 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 276 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011a01ffff or 0x800109011a01ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 277 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 278 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109020701ffff or 0x800109020701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 279 User Response If the specified sensor is Planar 3.3V or Planar 5V, (Trained technician only) replace the system board. If the specified sensor is Planar 12V, complete the following steps until the problem is solved: 1. Check power supply n LED. 2.
  • Page 280 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 281 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 282 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 283 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 284 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 285 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 286 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action; information only. • 80030012-0601ffff : Sensor [SensorElementName] has deasserted. (SMM Mode/SMM Monitor) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 287 This message is for the use case when an implementation has detected a Sensor has deasserted. May also be shown as 800300120601ffff or 0x800300120601ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0509 User Response No action;...
  • Page 288 Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0520 User Response Complete the following step to solve PCI I/O resource errors: 1. Go to F1 Setup IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 289 2. System Settings 3. Device and I/O ports 4. PCI 64 bit Resource and choose enable • 80070114-2201ffff : Sensor [SensorElementName] has transitioned from normal to non-critical state. (TPM Phy Pres Set) This message is for the use case when an implementation has detected a Sensor transitioned to non-critical from normal.
  • Page 290 4. Reduce the Ambient temperature. The system must be operating within the specifications. (see Features and specifications for more information) 5. Make sure the PCI adapter is supported by the server. To confirm, see the IBM ServerProven website. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 291 6. Replace the PCI adapter and make sure the PCI adapter is functioning normally. • 80070201-0302ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU 2 OverTemp) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe.
  • Page 292 May also be shown as 800702011102ffff or 0x800702011102ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 293 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server).
  • Page 294 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702020701ffff or 0x800702020701ffff Severity Error Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 295 Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Check the system-event log. 2. Check for an error LED on the system board. 3. Replace any failing device. 4. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 296 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007020f2201ffff or 0x8007020f2201ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 297 User Response 1. If enabling TXT is not required, disable TXT from the Setup Utility. 2. If enabling TXT is required, verify that the TPM is enabled and activated from the Setup Utility. 3. If the problem remains, contact your service representative. •...
  • Page 298 4. Unplug and restore AC power cord, then, perform step 1 and 2 again. 5. If problems still occurred, (trained technician only) replace the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 299 • 8007021b-0301ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU 1 QPILinkErr) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007021b0301ffff or 0x8007021b0301ffff Severity Error Serviceable...
  • Page 300 2. Update the firmware (UEFI and IMM) to the latest level. If the error still appears, proceed step 3. 3. Replace the node. • 80070301-0301ffff : Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. (CPU 1 OverTemp) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 301 This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable from less severe. May also be shown as 800703010301ffff or 0x800703010301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0524 User Response...
  • Page 302 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 303 3. Make sure the fans are operating, and there are no obstructions to the airflow (both front and rear of the server). 4. Reduce the Ambient temperature. The system must be operating within the specifications. (see Features and specifications for more information) 5.
  • Page 304 This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable from less severe. May also be shown as 800703011104ffff or 0x800703011104ffff Severity Error Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 305 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0524 User Response 1. Make sure there is a node filler correctly installed for the empty node slot. 2. Make sure the air baffles are placed and correctly installed; and make sure the node cover is installed and completely closed.
  • Page 306 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0536 User Response No action; information only. • 800b010c-2581ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Backup Memory) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 307 This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b010c2581ffff or 0x800b010c2581ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1.
  • Page 308 This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. May also be shown as 806f00070301ffff or 0x806f00070301ffff Severity Error Serviceable Automatically notify support Alert Category IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 309 Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0042 User Response 1. Make sure that the latest level of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 310 This message is for the use case when an implementation has detected that memory was detected in the system. May also be shown as 806f000f220101ff or 0x806f000f220101ff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 311 SNMP Trap ID CIM Information Prefix: PLAT ID: 0794 User Response This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response.
  • Page 312 (ABR Status) This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable Keyboard failure has occurred. May also be shown as 806f000f220107ff or 0x806f000f220107ff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 313 Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0764 User Response This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text.
  • Page 314 This message is for the use case when an implementation has detected a CPU voltage mismatch with the socket voltage. May also be shown as 806f000f22010cff or 0x806f000f22010cff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 315 CIM Information Prefix: PLAT ID: 0050 User Response This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Info Center for the appropriate user response.
  • Page 316 4. Remove both adapters. 5. Replace the riser card. 6. (Trained service technicians only) Replace the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 317 • 806f0021-2582ffff : Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (All PCI Error) This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00212582ffff or 0x806f00212582ffff Severity Error Serviceable Automatically notify support Alert Category...
  • Page 318 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 319 4. Remove both adapters. 5. Replace the riser card. 6. (Trained service technicians only) Replace the system board. • 806f0021-3002ffff : Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (PCI 2) This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00213002ffff or 0x806f00213002ffff Severity Error...
  • Page 320 May also be shown as 806f00213004ffff or 0x806f00213004ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 321 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
  • Page 322 3. (Trained technician only) Replace microprocessor n. (n = microprocessor number) • 806f0107-0302ffff : An Over-Temperature Condition has been detected on [ProcessorElementName]. (CPU 2) This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 323 May also be shown as 806f01070302ffff or 0x806f01070302ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0036 User Response 1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of the server), the air baffles are in place and correctly installed, and the server cover is installed and completely closed.
  • Page 324 806f010c-2002ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2002ffff or 0x806f010c2002ffff Severity IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 325 Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2.
  • Page 326 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 327 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the problem follows the DIMM, replace the failing DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • Page 328 If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 8. (Trained Service technician only) Replace the affected microprocessor. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 329 • 806f010c-2007ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2007ffff or 0x806f010c2007ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory...
  • Page 330 This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2581ffff or 0x806f010c2581ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 331 CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 332 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0403ffff or 0x806f010d0403ffff Severity Error Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 333 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
  • Page 334 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0406ffff or 0x806f010d0406ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 335 CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
  • Page 336 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 337 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
  • Page 338 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 339 • 806f010f-2201ffff : The System [ComputerSystemElementName] encountered a firmware hang. (Firmware Error) This message is for the use case when an implementation has detected a System Firmware Hang. May also be shown as 806f010f2201ffff or 0x806f010f2201ffff Severity Error Serviceable Automatically notify support Alert Category System - Boot failure SNMP Trap ID...
  • Page 340 This message is for the use case when an implementation has detected a Reboot by a Watchdog occurred. May also be shown as 806f01232101ffff or 0x806f01232101ffff Severity Info Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 341 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0370 User Response No action; information only. • 806f0125-1001ffff : [ManagedElementName] detected as absent. (PCI Riser 1) This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01251001ffff or 0x806f01251001ffff Severity Info...
  • Page 342 This message is for the use case when an implementation has detected a Managed Element is Absent. May also be shown as 806f01252c01ffff or 0x806f01252c01ffff Severity Info Serviceable Automatically notify support Alert Category IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 343 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0392 User Response No action; information only. • 806f0207-0301ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 1) This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition.
  • Page 344 This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition. May also be shown as 806f02072584ffff or 0x806f02072584ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 345 CIM Information Prefix: PLAT ID: 0044 User Response 1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
  • Page 346 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0403ffff or 0x806f020d0403ffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 347 CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
  • Page 348 Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 349 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane.
  • Page 350 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 351 • 806f020d-040affff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (1U Storage HDD5) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d040affff or 0x806f020d040affff Severity Warning Serviceable Automatically notify support...
  • Page 352 806f0223-2101ffff : Powering off system [ComputerSystemElementName] initiated by [WatchdogElementName]. (IPMI Watchdog) This message is for the use case when an implementation has detected a Poweroff by Watchdog has occurred. May also be shown as 806f02232101ffff or 0x806f02232101ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 353 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0372 User Response No action; information only. • 806f030c-2001ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2001ffff or 0x806f030c2001ffff Severity Error...
  • Page 354 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 355 6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board.
  • Page 356 806f030c-2005ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2005ffff or 0x806f030c2005ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 357 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
  • Page 358 This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2007ffff or 0x806f030c2007ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 359 Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  • Page 360 • 806f0323-2101ffff : Power cycle of system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. (IPMI Watchdog) This message is for the use case when an implementation has detected a Power Cycle by Watchdog occurred. May also be shown as 806f03232101ffff or 0x806f03232101ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 361 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0374 User Response No action; information only. • 806f040c-2001ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2001ffff or 0x806f040c2001ffff Severity Info...
  • Page 362 This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2003ffff or 0x806f040c2003ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 363 CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
  • Page 364 May also be shown as 806f040c2006ffff or 0x806f040c2006ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 365 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event.
  • Page 366 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 367 • 806f0413-2582ffff : A PCI PERR has occurred on system [ComputerSystemElementName]. (PCIs) This message is for the use case when an implementation has detected a PCI PERR. May also be shown as 806f04132582ffff or 0x806f04132582ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID...
  • Page 368 3. Make sure that the installed microprocessors are compatible with each other. 4. (Trained technician only) Reseat microprocessor n. 5. (Trained technician only) Replace microprocessor n. (n = microprocessor number) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 369 • 806f0507-2584ffff : [ProcessorElementName] has a Configuration Mismatch. (All CPUs) This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred. May also be shown as 806f05072584ffff or 0x806f05072584ffff Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID...
  • Page 370 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 371 3. If the error still occurs on the same DIMM, replace the affected DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
  • Page 372 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2005ffff or 0x806f050c2005ffff Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 373 Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
  • Page 374 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 375 • 806f050c-2008ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2008ffff or 0x806f050c2008ffff Severity Warning Serviceable...
  • Page 376 Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 377 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-0402ffff : Array [ComputerSystemElementName] is in critical condition. (Computer HDD1) This message is for the use case when an implementation has detected that an Array is Critical.
  • Page 378 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 379 • 806f050d-0405ffff : Array [ComputerSystemElementName] is in critical condition. (1U Storage HDD0) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0405ffff or 0x806f050d0405ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive...
  • Page 380 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-0408ffff : Array [ComputerSystemElementName] is in critical condition. (1U Storage HDD3) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 381 This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0408ffff or 0x806f050d0408ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response...
  • Page 382 806f050d-040bffff : Array [ComputerSystemElementName] is in critical condition. (1U Storage HDD6) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d040bffff or 0x806f050d040bffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 383 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
  • Page 384 806f052b-2101ffff : Invalid or Unsupported firmware or software was detected on system [ComputerSystemElementName]. (IMM2 FW Failover) This message is for the use case when an implementation has detected an Invalid/Unsupported Firmware/Software Version. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 385 May also be shown as 806f052b2101ffff or 0x806f052b2101ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0446 User Response 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2.
  • Page 386 (All CPUs) This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted. May also be shown as 806f06072584ffff or 0x806f06072584ffff Severity Error Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 387 Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0816 User Response 1. Make sure that the installed microprocessors are compatible with each other (see Installing a microprocessor and heat sink for information about microprocessor requirements). 2.
  • Page 388 This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0403ffff or 0x806f060d0403ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 389 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5.
  • Page 390 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 391 • 806f060d-0407ffff : Array [ComputerSystemElementName] has failed. (1U Storage HDD2) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0407ffff or 0x806f060d0407ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
  • Page 392 • 806f060d-040affff : Array [ComputerSystemElementName] has failed. (1U Storage HDD5) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d040affff or 0x806f060d040affff Severity Error IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 393 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
  • Page 394 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2001ffff or 0x806f070c2001ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 395 CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2002ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
  • Page 396 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2005ffff or 0x806f070c2005ffff Severity Error Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 397 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2006ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 398 [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2581ffff or 0x806f070c2581ffff Severity Error IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 399 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. One of the DIMMs : •...
  • Page 400 806f070d-0404ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Computer HDD3) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0404ffff or 0x806f070d0404ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 401 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0405ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (1U Storage HDD0) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 402 • 806f070d-0408ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (1U Storage HDD3) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0408ffff or 0x806f070d0408ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 403 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0409ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (1U Storage HDD4) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 404 • 806f070d-040cffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (1U Storage HDD7) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d040cffff or 0x806f070d040cffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 405 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f072b-2101ffff : A successful software or firmware change was detected on system [ComputerSystemElementName]. (IMM Promotion/IMM Recovery) This message is for the use case when an implementation has detected a Successful Software or Firmware Change.
  • Page 406 • 806f0807-0302ffff : [ProcessorElementName] has been Disabled. (CPU 2) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08070302ffff or 0x806f08070302ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 407 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0061 User Response No action; information only. • 806f0807-2584ffff : [ProcessorElementName] has been Disabled. (All CPUs) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08072584ffff or 0x806f08072584ffff Severity Info...
  • Page 408 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0240 User Response 1. Check the system-event log. 2. Check the PCI LED. 3. Remove the adapter from the indicated PCI slot. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 409 4. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 5.
  • Page 410 806f090c-2002ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 2) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2002ffff or 0x806f090c2002ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 411 Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2003ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
  • Page 412 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 413 • 806f090c-2006ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 6) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2006ffff or 0x806f090c2006ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
  • Page 414 This message is for the use case when an implementation has detected a Processor is running in the Degraded state. May also be shown as 806f0a070301ffff or 0x806f0a070301ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - CPU SNMP Trap ID IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 415 CIM Information Prefix: PLAT ID: 0038 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
  • Page 416 Memory that has been Detected. May also be shown as 806f0a0c2002ffff or 0x806f0a0c2002ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 417 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
  • Page 418 Memory that has been Detected. May also be shown as 806f0a0c2005ffff or 0x806f0a0c2005ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 419 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
  • Page 420 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 421 2. Make sure that ambient temperature is within the specifications. 3. If a fan has failed, complete the action for a fan failure. 4. Replace DIMM n. (n = DIMM number) • 806f0a13-0301ffff : A Fatal Bus Error has occurred on system [ComputerSystemElementName]. (CPU 1 PECI) This message is for the use case when an implementation has detected a Bus Fatal Error.
  • Page 422 This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102020701ffff or 0x810102020701ffff Severity Info Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 423 Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. SysBrd 12V : SysBrd 3.3V : SysBrd 5V : • 81010701-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
  • Page 424 (HDD Inlet Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107010704ffff or 0x810107010704ffff Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 425 Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-1001ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (PCI Riser 1 Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
  • Page 426 (GPU Outlet Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011502ffff or 0x810107011502ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 427 Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-1a01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (HDD Outlet Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
  • Page 428 • 81010901-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109010701ffff or 0x810109010701ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 429 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-0702ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM AB Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
  • Page 430 (PCI Riser 1 Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011001ffff or 0x810109011001ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 431 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (PCI Riser 2 Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
  • Page 432 (HDD Outlet Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011a01ffff or 0x810109011a01ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 433 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-2c01ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (Mezz Card Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
  • Page 434 (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b010701ffff or 0x81010b010701ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 435 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81010b01-0702ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (DIMM AB Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
  • Page 436 (PCI Riser 1 Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011001ffff or 0x81010b011001ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 437 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81010b01-1002ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (PCI Riser 2 Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
  • Page 438 (HDD Outlet Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011a01ffff or 0x81010b011a01ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 439 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81010b01-2c01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (Mezz Card Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
  • Page 440 • 81030012-0601ffff : Sensor [SensorElementName] has asserted. (SMM Mode/SMM Monitor) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300120601ffff or 0x810300120601ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 441 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0508 User Response No action; information only. • 81030012-2301ffff : Sensor [SensorElementName] has asserted. (OS RealTime Mod) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300122301ffff or 0x810300122301ffff Severity Info...
  • Page 442 This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. May also be shown as 810701282e01ffff or 0x810701282e01ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 443 Serviceable Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0521 User Response No action; information only. • 81070201-0301ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 1 OverTemp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 444 (PCI 2 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702011102ffff or 0x810702011102ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 445 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070201-1103ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PCI 3 Temp) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 446 81070202-1501ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PIB Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702021501ffff or 0x810702021501ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 447 Severity Info Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070202-1502ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (PDB Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 448 81070214-2201ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (TPM Lock) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702142201ffff or 0x810702142201ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 449 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070219-0701ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 450 (IPMB IO Error) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702282e01ffff or 0x810702282e01ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 451 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. ME Error : ME Flash Error : • 81070301-0301ffff : Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state.
  • Page 452 (PCI 2 Temp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted. May also be shown as 810703011102ffff or 0x810703011102ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 453 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0525 User Response No action; information only. • 81070301-1103ffff : Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (PCI 3 Temp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted.
  • Page 454 810b030c-2581ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. May also be shown as 810b030c2581ffff or 0x810b030c2581ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 455 Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0807 User Response No action; information only. • 810b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Insufficient Resources.
  • Page 456 • 816f0009-1301ffff : [PowerSupplyElementName] has been turned on. (Host Power) This message is for the use case when an implementation has detected a Power Unit that has been Enabled. May also be shown as 816f00091301ffff or 0x816f00091301ffff Severity IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 457 Info Serviceable Automatically notify support Alert Category System - Power On SNMP Trap ID CIM Information Prefix: PLAT ID: 0107 User Response No action; information only. • 816f000f-2201ffff : The System [ComputerSystemElementName] has detected a POST Error deassertion. (ABR Status) This message is for the use case when an implementation has detected that Post Error has deasserted.
  • Page 458 [ComputerSystemElementName]. (All PCI Error) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00212582ffff or 0x816f00212582ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 459 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. One of PCI Error : • 816f0021-2c01ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName].
  • Page 460 [ComputerSystemElementName]. (PCI 3) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00213003ffff or 0x816f00213003ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 461 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. • 816f0021-3004ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (PCI 4) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed.
  • Page 462 • 816f0107-0302ffff : An Over-Temperature Condition has been removed on [ProcessorElementName]. (CPU 2) This message is for the use case when an implementation has detected a Over-Temperature Condition has been Removed for Processor. May also be shown as 816f01070302ffff or 0x816f01070302ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 463 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0037 User Response No action; information only. • 816f010c-2001ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 464 • 816f010c-2004ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2004ffff or 0x816f010c2004ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 465 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2005ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 466 • 816f010c-2008ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2008ffff or 0x816f010c2008ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 467 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. • 816f010c-2581ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery.
  • Page 468 • 816f010d-0403ffff : The Drive [StorageVolumeElementName] has been enabled. (Computer HDD2) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0403ffff or 0x816f010d0403ffff Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 469 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0404ffff : The Drive [StorageVolumeElementName] has been enabled. (Computer HDD3) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0404ffff or 0x816f010d0404ffff Severity Info...
  • Page 470 This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0407ffff or 0x816f010d0407ffff Severity Info Serviceable Automatically notify support Alert Category IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 471 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0408ffff : The Drive [StorageVolumeElementName] has been enabled. (1U Storage HDD3) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0408ffff or 0x816f010d0408ffff Severity Info...
  • Page 472 This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040bffff or 0x816f010d040bffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 473 Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-040cffff : The Drive [StorageVolumeElementName] has been enabled. (1U Storage HDD7) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040cffff or 0x816f010d040cffff Severity Info Serviceable...
  • Page 474 This message is for the use case when an implemenation has detected that a system has recovered from a Bus Timeout. May also be shown as 816f01130302ffff or 0x816f01130302ffff Severity Info Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 475 Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0225 User Response 1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). 2. If the problem persists and there is no other CPU with the same error indication, replace the system board.
  • Page 476 • 816f0125-2c01ffff : [ManagedElementName] detected as present. (Mezz Card) This message is for the use case when an implementation has detected a Managed Element is now Present. May also be shown as 816f01252c01ffff or 0x816f01252c01ffff Severity IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 477 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0390 User Response No action; information only. • 816f0207-0301ffff : [ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 1) This message is for the use case when an implementation has detected a Processor Recovered - FRB1/BIST condition.
  • Page 478 [ComputerSystemElementName]. (Computer HDD0) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0401ffff or 0x816f020d0401ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 479 Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0402ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Computer HDD1) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
  • Page 480 • 816f020d-0405ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (1U Storage HDD0) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0405ffff or 0x816f020d0405ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 481 Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-0406ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (1U Storage HDD1) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
  • Page 482 • 816f020d-0409ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (1U Storage HDD4) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0409ffff or 0x816f020d0409ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 483 Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. • 816f020d-040affff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (1U Storage HDD5) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
  • Page 484 816f030c-2001ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 1) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2001ffff or 0x816f030c2001ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 485 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2002ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 2) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2002ffff or 0x816f030c2002ffff Severity Info...
  • Page 486 816f030c-2005ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 5) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2005ffff or 0x816f030c2005ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 487 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. • 816f030c-2006ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 6) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2006ffff or 0x816f030c2006ffff Severity Info...
  • Page 488 816f0313-1701ffff : System [ComputerSystemElementName] has recovered from an NMI. (NMI State) This message is for the use case when an implementation has detected a Software NMI has been Recovered from. May also be shown as 816f03131701ffff or 0x816f03131701ffff Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 489 Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0230 User Response No action; information only. • 816f040c-2001ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2001ffff or 0x816f040c2001ffff Severity Info...
  • Page 490 [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2004ffff or 0x816f040c2004ffff Severity Info Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 491 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2005ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2005ffff or 0x816f040c2005ffff Severity Info...
  • Page 492 This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2008ffff or 0x816f040c2008ffff Severity Info Serviceable Automatically notify support Alert Category IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 493 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. • 816f040c-2581ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2581ffff or 0x816f040c2581ffff Severity Info...
  • Page 494 This message is for the use case when an implementation has Recovered from a Processor Configuration Mismatch. May also be shown as 816f05070302ffff or 0x816f05070302ffff Severity Info Serviceable Automatically notify support Alert Category IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 495 Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0063 User Response No action; information only. • 816f0507-2584ffff : [ProcessorElementName] has Recovered from a Configuration Mismatch. (All CPUs) This message is for the use case when an implementation has Recovered from a Processor Configuration Mismatch.
  • Page 496 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2003ffff or 0x816f050c2003ffff Severity Info Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 497 Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2004ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 498 Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2007ffff or 0x816f050c2007ffff Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 499 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. • 816f050c-2008ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed.
  • Page 500 816f050d-0402ffff : Critical Array [ComputerSystemElementName] has deasserted. (Computer HDD1) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0402ffff or 0x816f050d0402ffff Severity IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 501 Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0403ffff : Critical Array [ComputerSystemElementName] has deasserted. (Computer HDD2) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
  • Page 502 • 816f050d-0406ffff : Critical Array [ComputerSystemElementName] has deasserted. (1U Storage HDD1) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0406ffff or 0x816f050d0406ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 503 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0407ffff : Critical Array [ComputerSystemElementName] has deasserted. (1U Storage HDD2) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
  • Page 504 • 816f050d-040affff : Critical Array [ComputerSystemElementName] has deasserted. (1U Storage HDD5) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d040affff or 0x816f050d040affff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 505 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-040bffff : Critical Array [ComputerSystemElementName] has deasserted. (1U Storage HDD6) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
  • Page 506 • 816f0607-0302ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted. (CPU 2) This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted. May also be shown as 816f06070302ffff or 0x816f06070302ffff Severity IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 507 Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0817 User Response No action; information only. • 816f0607-2584ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted. (All CPUs) This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted.
  • Page 508 816f060d-0403ffff : Array in system [ComputerSystemElementName] has been restored. (Computer HDD2) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0403ffff or 0x816f060d0403ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 509 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0404ffff : Array in system [ComputerSystemElementName] has been restored. (Computer HDD3) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 510 816f060d-0407ffff : Array in system [ComputerSystemElementName] has been restored. (1U Storage HDD2) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0407ffff or 0x816f060d0407ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 511 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0408ffff : Array in system [ComputerSystemElementName] has been restored. (1U Storage HDD3) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 512 816f060d-040bffff : Array in system [ComputerSystemElementName] has been restored. (1U Storage HDD6) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d040bffff or 0x816f060d040bffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 513 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-040cffff : Array in system [ComputerSystemElementName] has been restored. (1U Storage HDD7) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
  • Page 514 816f070c-2003ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 3) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2003ffff or 0x816f070c2003ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 515 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2004ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 4) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 516 816f070c-2007ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 7) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2007ffff or 0x816f070c2007ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 517 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. • 816f070c-2008ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 8) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 518 816f070d-0402ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Computer HDD1) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0402ffff or 0x816f070d0402ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 519 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0403ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Computer HDD2) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 520 • 816f070d-0406ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (1U Storage HDD1) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0406ffff or 0x816f070d0406ffff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 521 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-0407ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (1U Storage HDD2) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 522 • 816f070d-040affff : Rebuild completed for Array in system [ComputerSystemElementName]. (1U Storage HDD5) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d040affff or 0x816f070d040affff IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 523 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. • 816f070d-040bffff : Rebuild completed for Array in system [ComputerSystemElementName]. (1U Storage HDD6) This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
  • Page 524 • 816f0807-0302ffff : [ProcessorElementName] has been Enabled. (CPU 2) This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08070302ffff or 0x816f08070302ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 525 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action; information only. • 816f0807-2584ffff : [ProcessorElementName] has been Enabled. (All CPUs) This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08072584ffff or 0x816f08072584ffff Severity Info...
  • Page 526 This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error. May also be shown as 816f08132584ffff or 0x816f08132584ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 527 Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0241 User Response No action; information only. • 816f090c-2001ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 1) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2001ffff or 0x816f090c2001ffff Severity Info...
  • Page 528 Throttled. (DIMM 4) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2004ffff or 0x816f090c2004ffff Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 529 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f090c-2005ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 5) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2005ffff or 0x816f090c2005ffff Severity Info...
  • Page 530 Throttled. (DIMM 8) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2008ffff or 0x816f090c2008ffff Severity Info Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 531 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. • 816f0a07-0301ffff : The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 1) This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state.
  • Page 532 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2002ffff or 0x816f0a0c2002ffff Severity Info Serviceable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 533 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2003ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 534 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2006ffff or 0x816f0a0c2006ffff Severity Info IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 535 Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. • 816f0a0c-2007ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 536 2. If the problem persists and there is no other CPU with the same error indication, replace the system board. 3. (Trained technician only) Replace the system board (see Removing the system board and Installing the system board). (n = microprocessor number) IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 537 • 816f0a13-0302ffff : System [ComputerSystemElementName] has recovered from a Fatal Bus Error. (CPU 2 PECI) This message is for the use case when an implementation has detected that a system has recovered from a Bus Fatal Error. May also be shown as 816f0a130302ffff or 0x816f0a130302ffff Severity Info Serviceable...
  • Page 538 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 539: Appendix B. Uefi (Post) Error Codes

    This section lists all messages that can be sent from UEFI. • I.11002 [I.11002] A processor mismatch has been detected between one or more processors in the system. Explanation: One or More Mismatched Processors Detected Severity © Copyright Lenovo 2014...
  • Page 540 2. Check IBM support site for an applicable retain tipservice bulletin or firmware update that applies to this Processor error. 3. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 541 • I.18007 [I.18007] A power segment mismatch has been detected for one or more processor packages. Explanation: Processors have mismatched Power Segments Severity Error User Response Complete the following steps: 1. Processors installed do not have the same power requirements 2.
  • Page 542 2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. 3. (Trained Service technician only) Replace the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 543 • I.1800D [I.1800D] A cache associativity mismatch has been detected for one or more processor packages. Explanation: Processors have one or more cache levels with mismatched associativity Severity Error User Response Complete the following steps: 1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product.
  • Page 544 NOTE: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded. Gen1/Gen2 settings can be IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 545 configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility. 4. Replace adapter. • I.3048005 [I.3048005] UEFI has booted from the backup flash bank. Explanation: Booting Backup UEFI Image Severity Info User Response...
  • Page 546 1. Check system event log for uncorrected DIMM failures and replace those DIMMs. • I.580A5 [I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy. Explanation: DIMM Mirror Fail-over Detected IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 547 Severity Info User Response Complete the following steps: 1. Check the system-event log for uncorrected DIMM failures and replace those DIMMs. • I.580A6 [I.580A6] Memory spare copy has completed successfully. Explanation: Spare Copy Complete Severity Info User Response Complete the following steps: 1.
  • Page 548 Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. (Trained service technician only) Replace the system board. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 549 • S.3028002 [S.3028002] Boot permission timeout detected. Explanation: Boot Permission Negotiation Timeout Severity Error User Response Complete the following steps: 1. Check FPC/IMM logs for communication errors and resolve. 2. Reseat system 3. If problem persists escalate to the next level of support •...
  • Page 550 3. (Trained service technician only) Replace the system board. • S.3070007 [S.3070007] A firmware fault has been detected in the UEFI image. Explanation: Internal UEFI Firmware Fault Detected, System halted Severity Error User Response IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 551 Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. (Trained service technician only) Replace the system board. • S.3108007 [S.3108007 ] The default system settings have been restored. Explanation: System Configuration Restored to Defaults Severity Error...
  • Page 552 Support site for information related to this problem. 4. Reflash UEFI firmware. 5. Replace DIMM 6. (Trained Service technician only) Replace Processor. • S.51009 [S.51009] No system memory has been detected. Explanation: No Memory Detected IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 553 Severity Error User Response Complete the following steps: 1. Make sure that one or more DIMMs are installed in the server. 2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU).
  • Page 554 3. If error recurs, or socket damage is found, replace the system board (Trained Service technician only) . • W.11004 [W.11004] A processor within the system has failed the BIST. Explanation: Processor Self Test Failure Detected Severity Error User Response Complete the following steps: IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 555 1. If the Processor or firmware was just updated, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. 2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry.
  • Page 556 Warning User Response Complete the following steps: 1. Reboot the system. 2. If problem persists, switch to backup UEFI or reflash current UEFI image. 3. (Trained Service Technician Only) Replace system board. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 557 • W.305800D [W.305800D] DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'. Explanation: DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot' Severity Warning User Response Complete the following steps: 1. Reboot the system to reconnect the controller. 2. If problem persists, switch to backup UEFI or reflash current UEFI image. 3.
  • Page 558 3. If the event persists, continue booting system and reflash UEFI image. 4. (Trained service technician only) Replace the system board. • W.381800D [W.381800D] TPM physical presence is in asserted state Explanation: TPM physical presence is in asserted state IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 559 Severity Warning User Response Complete the following steps: 1. Complete any administrative tasks requiring the TPM physical presence switch to be in the "ON" position.. 2. Restore the physical presence switch to the "OFF" position and reboot the system. 3. (Trained service technician only) Replace the system board. •...
  • Page 560 1. If a DIMM connector error LED is lit, resolve the failure. 2. Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service information for this product. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 561 • W.580A2 [W.580A2] Invalid memory configuration for Sparing Mode. Please correct memory configuration. Explanation: Unsupported DIMM Population for Spare Mode Severity Error User Response Complete the following steps: 1. Make sure that the DIMM connectors are correctly populated for sparing mode, according to the service information for this product.
  • Page 562 IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 563: Appendix C. Dsa Diagnostic Test Results

    Latest level of BMC/IMM • 405-001-000 : BRCM:TestMIIRegisters Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM © Copyright Lenovo 2014...
  • Page 564 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-004-000 : BRCM:TestInterrupt Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 565 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-005-000 : BRCM:TestLoopbackMAC Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA –...
  • Page 566 405-801-000 : BRCM:TestMIIRegisters Test Aborted The MII register test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 567 • 405-802-000 : BRCM:TestEEPROM Test Aborted The EEPROM test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-803-000 : BRCM:TestInternalMemory Test Aborted The internal memory test was canceled.
  • Page 568 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-807-000 : BRCM:TestLEDs Test Aborted Verification of status LEDs was canceled. Recoverable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 569 Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-900-000 : BRCM:TestControlRegisters Test Failed A failure was detected while testing internal MAC registers Recoverable Severity Error Serviceable Automatically notify support User Response...
  • Page 570 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 405-903-000 : BRCM:TestInternalMemory Test Failed A failure was detected while testing internal memory. Recoverable Severity IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 571 Error Serviceable Automatically notify support User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. 2.
  • Page 572 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 573: Dsa Brocade Test Results

    • 405-907-000 : BRCM:TestLEDs Test Failed A failure was detected while verifying operation of the status LEDs. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component.
  • Page 574 Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-003-000 : Brocade:PCILoopbackTest Passed The test passed. Recoverable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 575 Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-004-000 : Brocade:ExternalEthLoopbackTest Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website –...
  • Page 576 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-801-000 : Brocade:ExternalLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 577 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-802-000 : Brocade:SerdesLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA –...
  • Page 578 • 218-806-000 : Brocade:InternalLoopbackTest Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 579 • 218-900-000 : Brocade:MemoryTest Failed A failure was detected while testing the adapter memory. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Rerun the test. 2. Verify whether the firmware is at proper level. 3.
  • Page 580 User Response Complete the following steps: 1. Rerun the test. 2. Verify whether the firmware is at proper level. 3. Rerun the test. 4. If the problem remains, contact your IBM technical-support representative. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 581 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 218-904-000 : Brocade:ExternalEthLoopbackTest Failed A failure was detected during the Loopback test. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.

  • Page 582: Dsa Checkpoint Panel Test Results

    Test results for the DSA checkpoint panel test The following messages can result when you run the DSA checkpoint panel test. • 180-000-000 : Check-point Panel Test Passed Check-point Panel Test Passed. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 583 Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 180-801-000 : Check-point Panel Test Aborted Check-point Panel Test Aborted. BMC is unable to verify that the operator information panel cable is connected.

  • Page 584: Dsa Cpu Stress Test Results

    The following messages can result when you run the DSA CPU stress test. • 089-000-000 : CPU Stress Test Passed CPU Stress Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 585 – Latest level of BMC/IMM • 089-801-000 : CPU Stress Test Aborted CPU Stress Test Aborted. Internal Program Error. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Turn off and restart the system. 2. Make sure that the DSA Diagnostic code is at the latest level. 3.
  • Page 586 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 089-804-000 : CPU Stress Test Aborted CPU Stress Test Aborted. User pressed Ctrl-C. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 587: Dsa Emulex Adapter Test Results

    Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 089-901-000 : CPU Stress Test Failed CPU Stress Test Failed. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 588 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 516-002-000 : ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 589 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 516-800-000 : ELXUCNA: NIC MAC LoopBackTest Aborted Loopback testing at the MAC layer was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website –...
  • Page 590 – Latest level of BMC/IMM • 516-901-000 : ELXUCNA: NIC PHY LoopBackTest Failed A failure was detected during the loopback test at the physical layer. Recoverable Severity Error Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 591: Dsa Exa Port Ping Test Results

    User Response Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide"...
  • Page 592 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 401-802-000 : EXA Port Ping Test Aborted EXA Port Ping Test Aborted. Port connections may not be correct. Recoverable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 593 Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Remove power cables, wait for 45 seconds, reconnect and rerun the test. 2. Make sure that the scalability cable connections are as per specification. 3. Make sure that DSA and BIOS/uEFI are at the latest level. 4.

  • Page 594: Dsa Hard Drive Test Results

    Complete the following steps: 1. Check cable connections. 2. Rerun the test. 3. Verify that Hard drive supports self test and self test logging. 4. If the problem remains, contact your technical-support representative. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 595: Dsa Intel Network Test Results

    – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 217-900-000 : HDD Test Failed HDD Test Failed. The hard drive self-test detected a failure. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 596 The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-003-000 : IANet:Interrupts Test Passed IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 597 The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-004-000 : IANet:Loopback Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
  • Page 598 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-803-000 : IANet:Interrupts Test Aborted Interrupt test was canceled. Recoverable Severity Warning IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 599 Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 406-804-000 : IANet:Loopback Test Aborted Loopback test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website –...
  • Page 600 Complete the following steps: 1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 601 2. Rerun the test. 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM •...

  • Page 602: Dsa Lsi Hard Drive Test Results

    • 407-000-000 : LSIESG:DiskDefaultDiagnostic Test Passed The test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 603 • 407-800-000 : LSIESG:DiskDefaultDiagnostic Test Aborted The test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 407-900-000 : LSIESG:DiskDefaultDiagnostic Test Failed The hard drive self-test detected a failure. Recoverable Severity Error...

  • Page 604: Dsa Mellanox Adapter Test Results

    Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 408-800-000 : MLNX:MLNX_DiagnosticTestEthernetPort Test Aborted Port Test was canceled. Recoverable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 605 Severity Warning Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 408-801-000 : MLNX:MLNX_DiagnosticTestIBPort Test Aborted Port Test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...

  • Page 606: Dsa Memory Isolation Test Results

    Test results for the DSA memory isolation test The following messages can result when you run the DSA memory isolation test. • 201-000-000 : Standalone Memory Test Passed Quick/Full Memory Test All CPUs Passed. Recoverable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 607 Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-000-001 : Standalone Memory Test Passed Quick/Full Memory Test CPU 1 Passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
  • Page 608 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-811-000 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 609 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 610 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-812-000 : Standalone Memory Test Aborted Memory test is not supported for this system. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 611 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 612 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 613 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-813-000 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 614 Latest level of DSA – Latest level of BMC/IMM • 201-813-003 : Standalone Memory Test Aborted Chipset Error: Can not turn OFF ECC error reporting in CPU. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 615 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 616 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-814-003 : Standalone Memory Test Aborted Chipset Error: Can not disable Scubbing feature for CPU. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 617 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 618 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 619 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-815-003 : Standalone Memory Test Aborted Program Error with Quick Memory Menu Option Selection. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 620 – Latest level of DSA – Latest level of BMC/IMM • 201-816-002 : Standalone Memory Test Aborted Program Error with Full Memory Menu Option Selection. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 621 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 622 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-818-002 : Standalone Memory Test Aborted Unable to Locate SMBIOS key "_SM_". IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 623 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 624 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 625 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-819-002 : Standalone Memory Test Aborted The start-end address ranges in the restricted area of the memory. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 626 – Latest level of DSA – Latest level of BMC/IMM • 201-820-001 : Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 627 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 628 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-821-001 : Standalone Memory Test Aborted Variable range MTRR registers are larger than fixed range MTRR registers. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 629 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 630 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 631 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-822-001 : Standalone Memory Test Aborted Invalid MTRR service request. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 632 201-824-000 : Standalone Memory Test Aborted Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run the test. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 633 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 634 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-826-000 : Standalone Memory Test Aborted IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 635 BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 636 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 637 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-827-000 : Standalone Memory Test Aborted BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. Recoverable Severity Warning Serviceable Automatically notify support...
  • Page 638 Latest level of BMC/IMM • 201-827-003 : Standalone Memory Test Aborted BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 639 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 640 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-844-003 : Standalone Memory Test Aborted Chipset Error: Problem in masking MSR machine check control MASK registers. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 641 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 642 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 643 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-845-003 : Standalone Memory Test Aborted Chipset Error: Problem clearing MSR machine check control registers. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 644 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-859-002 : Standalone Memory Test Aborted INVALID XSECSRAT type. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 645 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 646 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-860-002 : Standalone Memory Test Aborted No OEM0 type 1 found. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 647 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 648 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 649 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-861-002 : Standalone Memory Test Aborted No SRAT type 1 found. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 650 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-862-001 : Standalone Memory Test Aborted No OEM1 structure found. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 651 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 652 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-863-001 : Standalone Memory Test Aborted No IBMERROR key in OEM1 structure. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 653 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 654 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 655 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-864-001 : Standalone Memory Test Aborted No GAS located in OEM1. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 656 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-865-000 : Standalone Memory Test Aborted No XSECSRAT key in OEM0 structure. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 657 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 658 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-866-000 : Standalone Memory Test Aborted EFI-SAL Invalid parameter from GetMemoryMap function. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 659 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 660 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 661 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-867-000 : Standalone Memory Test Aborted EFI/SAL: Buffer not allocated. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2.
  • Page 662 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-867-003 : Standalone Memory Test Aborted EFI/SAL: Buffer not allocated. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 663 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 664 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-868-003 : Standalone Memory Test Aborted EFI/SAL: Buffer allocated in GetMemoryMap too small. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 665 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 666 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 667 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-869-003 : Standalone Memory Test Aborted EFI/SAL Invalid parameter from GetMemoryMap function. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 668 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-870-002 : Standalone Memory Test Aborted CPU Doamin in ACPI not valid. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 669 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 670 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-871-002 : Standalone Memory Test Aborted Data Mis-compare encountered. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 671 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 672 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 673 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-877-002 : Standalone Memory Test Aborted BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps:...
  • Page 674 Latest level of BMC/IMM • 201-878-001 : Standalone Memory Test Aborted Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 675 User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 676 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-885-001 : Standalone Memory Test Aborted Processor does not support MTRR register manipulation. Can not write to memory without cache. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 677 Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 678 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 4. Make sure that DSA and BIOS/uEFI are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 679 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-886-001 : Standalone Memory Test Aborted Memory Upper limit is less than 16 Mbytes. Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1.
  • Page 680 IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-899-000 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 681 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-899-001 : Standalone Memory Test Aborted Memory Diagnostics Test Aborted by user. Recoverable Severity Warning Serviceable Automatically notify support Related links – IBM Support website –...
  • Page 682 Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 201-901-001 : Standalone Memory Test Failed Memory Diagnostics Test Failed. Recoverable IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 683 Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Perform the actions mentioned one at a time and try the test after each action. 2. If the problem remains, contact your technical-service representative. 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.

  • Page 684: Dsa Memory Stress Test Results

    The following messages can result when you run the memory stress test. Test results for the DSA memory stress test The following messages can result when you run the DSA memory stress test. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 685 • 202-000-000 : MemStr Test Passed Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 202-801-000 : MemStr Test Aborted Internal program error. Recoverable Severity Warning...
  • Page 686 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 202-901-000 : MemStr Test Failed Test Failed. Recoverable Severity Error Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 687 User Response Complete the following steps: 1. Execute the standard DSA memory diagnostics to validate all memory. 2. Make sure that the DSA Diagnostic code is at the latest level. 3. Turn off the system and disconnect it from power. 4.

  • Page 688: Dsa Nvidia Gpu Test Results

    Nvidia GPU Bandwidth test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-004-000 : Nvidia::DiagnosticServiceProvider::Query Test Passed IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 689 Nvidia GPU Query test passed. Recoverable Severity Event Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-005-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Passed Nvidia GPU Matrix test passed. Recoverable Severity Event Serviceable...
  • Page 690 Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-804-000 : Nvidia::DiagnosticServiceProvider::Query Test Aborted Nvidia GPU Query test was canceled. Recoverable Severity Warning IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 691 Serviceable Automatically notify support Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-805-000 : Nvidia::DiagnosticServiceProvider::Matrix Test Aborted Nvidia GPU Matrix test was canceled. Recoverable Severity Warning Serviceable Automatically notify support Related links –...
  • Page 692 4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM technical-support representative. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 693 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 409-904-000 : Nvidia::DiagnosticServiceProvider::Query Test Failed Nvidia GPU Query Test Failed. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1.

  • Page 694: Dsa Optical Drive Test Results

    Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM DSA optical drive test results The following messages can result when you run the optical drive test. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 695: Test Results For The Dsa Optical Drive Test

    Test results for the DSA optical drive test The following messages can result when you run the DSA optical drive test. • 215-000-000 : Optical Drive Test Passed Optical Drive Test Passed. Recoverable Severity Event Serviceable Automatically notify support Related links –...
  • Page 696 Optical Drive Test Failed. Disk may be in use by the operating system. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Wait for the system activity to cease 2. Run the test again IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 697 3. Turn off and restart the system. 4. Run the test again. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 215-804-000 : Optical Drive Test Aborted Optical Drive Test Aborted. The media tray is open. Recoverable Severity Warning...
  • Page 698 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 215-903-000 : Optical Drive Test Aborted Optical Drive Test Aborted. Could not access the device. IBM NeXtScale nx360 M4 Installation and Service Guide...

  • Page 699: Dsa System Management Test Results

    Recoverable Severity Warning Serviceable Automatically notify support User Response Complete the following steps: 1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test. 2. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if damage is present.
  • Page 700 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 701 – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-803-001 : IMM I2C Test Aborted Node Busy. Try later. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
  • Page 702 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 703 • 166-807-001 : IMM I2C Test Aborted Out of space. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2.
  • Page 704 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-811-001 : IMM I2C Test Aborted Request data field length limit exceeded. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 705 Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2.
  • Page 706 2. Make sure that DSA and BMC/IMM are at the latest level. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-815-001 : IMM I2C Test Aborted Invalid data field in Request. Recoverable Severity Warning IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 707 Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links –...
  • Page 708 Latest level of DSA – Latest level of BMC/IMM • 166-819-001 : IMM I2C Test Aborted Command response could not be provided. SDR Repository in?update mode. Recoverable Severity Warning Serviceable Automatically notify support IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 709 User Response Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. Related links –...
  • Page 710 Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 711 Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 166-824-001 : IMM I2C Test Aborted Cannot execute command. Recoverable Severity Warning Serviceable Automatically notify support User Response Perform the actions mentioned one at a time and try the test after each action: 1.
  • Page 712 Perform the actions mentioned one at a time and try the test after each action: 1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power. 2. Make sure that DSA and BMC/IMM are at the latest level. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 713 3. Run the test again. 4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM •...

  • Page 714: Dsa Tape Drive Test Results

    Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM • 264-901-000 : Tape Test Failed An error was found in the tape alert log. Recoverable Severity IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 715 Error Serviceable Automatically notify support User Response Complete the following steps: 1. Clean the tape drive using the appropriate cleaning media and install new media. 2. Run the test again. 3. Clear the error log. 4. Run the test again. 5.
  • Page 716 1. Check the tape drive cabling for loose or broken connections or damage to the cable. Replace the cable if damage is present. 2. Clean the tape drive using the appropriate cleaning media and install new media. 3. Run the test again. IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 717 4. Make sure that the drive firmware is at the latest level. 5. Rerun the test after upgrading to the latest firmware level. 6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Related links –...
  • Page 718 Complete the following steps: 1. Clean the tape drive using the appropriate cleaning media and install new media. Related links – IBM Support website – Latest level of DSA – Latest level of BMC/IMM IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 719 • 264-908-000 : Tape Test Failed An error was found in getting tape capacity. Recoverable Severity Error Serviceable Automatically notify support User Response Complete the following steps: 1. Make sure that medium is present. 2. Clean the tape drive using the appropriate cleaning media and install new media. Related links –...

  • Page 720: Getting Help And Information From The World

    Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

  • Page 721: Creating A Personalized Support Web

    How to send DSA data to IBM Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM. Before you send diagnostic data to IBM, read the terms of use at http://www.ibm.com/de/support/ecurep/terms.html. You can use any of the following methods to send diagnostic data to IBM: •...
  • Page 723 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.

  • Page 724: Important Notes

    Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.

  • Page 725: Documentation Format

    Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the device to malfunction or cease functioning altogether. This specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits must not be viewed or used as definitive limits, because numerous other factors, such as temperature or moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer.

  • Page 726: Telecommunication Regulatory Statement

    Telecommunication regulatory statement This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor.
  • Page 727 914-499-1900 European Community contact: IBM Deutschland GmbH Technical Regulations, Department M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com Germany Class A statement Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein.
  • Page 728 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A. Japan VCCI Class A statement This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.

  • Page 729: German Ordinance For Work Gloss Statement

    Taiwan Class A compliance statement German Ordinance for Work gloss statement The product is not suitable for use with visual display work place devices according to clause 2 of the German Ordinance for Work with Visual Display Units. Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der Bildschirmarbeitsverordnung geeignet.

  • Page 731: Index

    IBM Electronic Service Agent deassertion event, system-event log call home tools device drivers Canada Class A electronic emission statement dccxii devices, static-sensitive caution statements handling chassis management module diagnostic check log LED on-board programs, starting © Copyright Lenovo 2014...
  • Page 732 Integrated Management Module II (IMM2) error symptoms general gaseous contamination dccxi hard disk drive general hypervisor flash device problems intermittent German Ordinance for Work gloss statement dccxv keyboard Germany Class A statement dccxiii memory IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 733 Japan Class A electronic emission statement dccxiv humidity Japan Electronics and Information Technology Industries hypervisor flash device Association statement dccxiv problems JEITA statement dccxiv jumper UEFI boot recovery jumpers IBM Advanced Settings Utility program system board overview © Copyright Lenovo 2014...
  • Page 734 People's Republic of China Class A electronic emission statement dccxiv policy option POST New Zealand Class A statement dccxii error codes node bay filler event log NOS installation POST event log IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 735 3.5-inch hard disk drive location adapter/GPU adapter serial port problems air baffle server , backup firmware battery, system starting components server components compute node server firmware, recovering DIMM ServeRAID SAS/SATA controller drives cable routing © Copyright Lenovo 2014...
  • Page 736 LED using system event log system pulse LEDs system reliability guidelines system-board assembly viewing event log components VMware Hypervisor support system-event log system-event log, assertion event IBM NeXtScale nx360 M4 Installation and Service Guide...
  • Page 738 Part Number: 00KC216 Printed in China (1P) P/N: 00KC216 *1P00KC216*...

Table of Contents