Error Messages - Pitney Bowes dm475m series Operator's Manual

Error Messages

From time-to-time your DM300M/DM400M/DM475M Series may
display an alert or error message. An alert tells you that something
needs attention; an error message usually tells you about a DM300M/
DM400M/DM475M Series condition you can fix.
Message Description
Account
Refill amount exceeds funds
available or credit limit.
Balance
Low
Cannot
Trouble getting a connection to
the Data Centre.
Reach
Data
Centre
Connection
Connection made but lost
before transaction completed.
Lost
Data
Periodically your system must
connect to the Data Centre to
Upload
provide usage data to Royal
Due/
Mail. These messages remind
Required
you that a connection is due.
If 'Data Upload Required'
appears, you MUST connect
to the Data Centre before you
can use the machine.
Not
Insufficient funds in your
DM300M/DM400M/DM475M
Enough
Series. Postage amount
Funds
selected exceeds maximum
funds available in meter.
Refill Too
Refill amount entered is more
than the maximum
High
DM300M/DM400M/DM475M
Series will allow.
If you encounter an error that has no accompanying message (such
as "1103", "2215", etc.), press Clear/Back. If nothing happens in
5 seconds, turn off machine; wait 15 seconds, and then turn on
machine. If problem persists, call your machine supplier.
SDC2036A
8 • Troubleshooting
Action
Perform Refill procedures
for smaller amount, make an
advance payment or call your
machine supplier for credit.
See "Problems with Postage
Refill" on page 8-9.
See "Problems with Postage
Refill" on page 8-9.
Connect to the Data Centre to
perform the audit.
Select a lower postage amount.
Perform a funds refill to add
funds to the DM300M/DM400M/
DM475M Series.
Press Clear/Back. Repeat refill
procedure will a smaller refill
amount.
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