Error Messages - Pitney Bowes DM300c series Operator's Manual

Error Messages

From time-to-time your DM300c/DM400c Seres may display an alert
or error message. An alert tells you that something needs attention;
an error message usually tells you about a DM300c/DM400c Seres
condition you can fix.
Message Description
Account
Refill amount exceeds funds
available or credit limit.
Balance
Low
Cannot
Trouble getting a connection to
the Data Centre.
Reach
Data
Centre
Connection made but lost
before transaction completed.
Inspecton
This message displays if a refill
has not been performed within
Due
a specific number of days.
Inspecton
After a second defined period,
postage cannot be printed until
Requred
a Refill/Inspection is carried
out.
In the ROI and UK, Inspection
Due appears after 60 days,
and Inspection Required
appears after 90 days.
Not
Insufficient funds in your
DM300c/DM400c Series.
Enough
Postage amount selected
Funds
exceeds maximum funds
available in meter.
Refll Too
Refill amount entered is more
than the maximum
Hgh
DM300c/DM400c Series will
allow.
If you encounter an error that has no accompanying message (such
as "1103", "2215", etc.), press Clear/Back. If nothing happens in
5 seconds, turn off machine; wait 15 seconds, and then turn on
machine. If problem persists, call your machine supplier.
SDC755A
8 • Troubleshooting
Action
Perform Refill procedures for
smaller amount, make an advance
payment or call your machine
supplier for credit.
Try connecting again in a few
minutes.
Check the Data Centre phone
number under Setup.
Press Clear/Back; try again in a
few minutes. If problem persists
call your machine supplier.
Perform a Refill procedure. If you
do not want to add funds at this
time, simply check your account
balance.
Check your account balance.
Select a lower postage amount.
Perform a funds refill to add funds
to the DM300c/DM400c Series.
Press Clear/Back. Repeat refill
procedure will a smaller refill
amount.
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