Printing Problems - Pitney Bowes dm475m series Operator's Manual

8 • Troubleshooting

Printing Problems

Machine won't print
Machine is in seal-only mode
This mode disables printing. Press Home to return to Home screen
and resume printing.
Digital meter stamp is incomplete or streaked; poor print quality
Print nozzles clogged
IMPORTANT: Always ensure that your prints are clear
and complete. Poor prints may be rejected by Royal Mail.
If you notice missing lines in the print as shown in the
illustration, perform a printhead purge as described on
page 7-14 of this guide.
The indicia above is a black and white representation of the approved
Blue indicia. Only Blue Non-Fluorescent approved ink should be used
in the machine.
The print nozzles may be clogged. Perform a print purge in an effort
to fix the problem see Chapter 7 Maintenance.
If printer maintenance fails to correct the problem, call your machine
supplier. You may have to replace the printhead.
8-4 SDC2036A