Error Messages - Pitney Bowes DM50 Series Operator's Manual

10 • Troubleshooting

Error Messages

From time-to-time your DM50 Series may display an alert or error
message. An alert tells you that something needs attention; an error
message usually tells you about a DM50 Series condition you can fix.
Message Description
Account Refill amount exceeds funds
Balance Low available or credit limit.
Cannot Trouble getting a connection to
Reach Data the Data Centre.
Centre
Connection Connection made but lost
Lost before transaction completed.
Inspection This message displays if a refill
has not been performed within
Due (ROI
a specific number of days.
Only)
Inspection After a second defined period,
Required postage cannot be printed until
(ROI Only) a Refill/Inspection is carried
out.
In the ROI, Inspection Due
appears after 60 days, and
Inspection Required appears
after 90 days.
Insufficient Insufficient funds in your
Funds DM50 Series. Postage amount
selected exceeds maximum
funds available in meter.
Refill amount entered is more
Refill Too
High than the maximum
DM50 Series will allow.
Data An audit of your meter is
Capture required every 30 days. This
Required message will display if an you
(UK Only) have not connected to the
Data Centre in the last 30 days
and an audit is due. You have
5 days grace to complete the
connection.
If you encounter an error that has no accompanying message (such
as "1103", "2215", etc.), press Clear/Back. If nothing happens in
5 seconds, turn off machine; wait 15 seconds, and then turn on
machine. If problem persists, call your machine supplier.
10-2
Action
Perform Refill procedures for
smaller amount, make an advance
payment or call your machine
supplier for credit.
Try connecting again in a few
minutes.
Check the Data Centre phone
number under Setup.
Press Clear/Back; try again in a
few minutes. If problem persists
call your machine supplier.
Perform a Refill procedure. If you
do not want to add funds at this
time, simply check your account
balance.
Select a lower postage amount.
Perform a funds refill to add funds
to the DM50 Series.
Press Clear/Back. Repeat refill
procedure will a smaller refill
amount.
Connect to the Data Centre to
allow your meter to automatically
upload information to the Postal
Authority.
SDC667C