Troubleshooting; Problem Resolution; General Resolutions - Datamax a-class mark ii Operator's Manual

6

Troubleshooting

6.1 Problem Resolution

When a problem is encountered, the information in this section will help resolve it. Locate the
description of the problem to find an appropriate solution. For problems that are accompanied by a
displayed message, see Section 6.1.2.
Depending on your labeling program and the printer's menu settings, some
commands and selections can be ignored. See HOST SETTINGS (Section 4.2.5) for

more information and consult your software vendor for program information. If you
have questions or if problems persist, contact a qualified technician or Datamax-
O'Neil Technical Support.

6.1.1 General Resolutions

The following table lists problems that may not be accompanied by a displayed message:
If experiencing this
problem...
Blank display (but the
backlight is ON):
Erratic feeding:
Erratic printing:
Intellifont will not
print:
104
The display contrast may set too low (press and hold the MENU
Key; see Section 4.1.1).
When using the remote display option, both the

remote display and the display mounted to the
printer share the same contrast setting.
Calibration may be needed (press and hold the FEED Key; see
Section 3.4).
Check the following possibilities:
Hex Dump Mode may be enabled (disable it; see Section
•
6.2); or,
If using serial communication, check the host and printer
•
port settings (settings must match; see Section 4.2.5).
You may be using an incorrect type – Intellifont
Little/Big Endian specific and the printer uses Big Endian (refer
to your font supplier for information).
Try this solution...
format is
A-Class