Datamax E-Class Mark III Operator's Manual
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Datamax E-Class Mark III Operator's Manual

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Ope r a t or 's M a n u a l
Basic and Advanced Models
Serial# 3xxxxxxx or earlier

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  • Page 1 Ope r a t or ’s M a n u a l Basic and Advanced Models Serial# 3xxxxxxx or earlier...
  • Page 3 Copyr igh t I n for m a t ion CG Trium virat e is a t radem ark of Agfa Corporat ion. CG Tim es based upon Tim es New Rom an under license from t he Monot ype Corporat ion. Windows is a regist ered t radem ark of t he Microsoft Corporat ion.
  • Page 4 Age n cy Com plia n ce a n d Appr ova ls UL60950- 1, Second Edit ion, 2007- 03- 27, I nform at ion Technology Equipm ent CSA C22.2 No. 60950- 1- 07, Second Edit ion, 2007- 03 Listed The m anufact urer declares under sole responsibilit y t hat t his product conform s t o t he following st andards or ot her norm at ive docum ent s: EMC: EN 55022 ( 2008) Class A...

  • Page 5: Table Of Contents

    I nt roduct ion ......................1 Unpacking t he Print er ................... 1 I nt roduct ion ......................3 Connect ing t he Print er ..................3 2.2.1 Power Connect ions ..................3 2.2.2 I nt erface Connect ions ................. 4 Cable Requirem ent s ....................
  • Page 6 & & & I nt roduct ion ...................... 27 Cleaning t he Print head ..................28 Ribbon Tension Adj ust m ent ................. 30 Adj ust able Media Sensor ..................31 Print head Replacem ent ..................32 Plat en Roller Replacem ent ................... 34 Downloading Firm ware and Font s .................
  • Page 7 The E- Class Mark I I I print er ( hereaft er referred t o as “ t he print er” ) is user- friendly t herm al print ing device t hat blends qualit y and durabilit y in an affordable package t o m eet all of your labeling needs. This m anual provides t he inform at ion necessary t o operat e and m aint ain t he print er.
  • Page 8 Ch a pt e r 1 – Ge t t in g St a r t e d...

  • Page 9: Power Connect Ions

    This sect ion explains how t o connect your print er and load m edia ( including ribbon, if equipped for t herm al t ransfer operat ion) . 2 .2 .1 Pow e r Con n e ct ion s The print er is powered by an ext ernal aut o- ranging power supply, which connect s bet ween t he print er and an elect rical out let .

  • Page 10: I Nt Erface Connect Ions

    2 .2 .2 I n t e r fa ce Con n e ct ion s The print er can be connect ed t o t he host syst em via t he parallel, serial, Et hernet or USB port s. ...

  • Page 11: Loading Roll Media

     I f t he print er is equipped wit h an Adj ust able Media Sensor it m ay require adj ust m ent t o m at ch your m edia choice. I f t he print er is equipped wit h t his t ype of sensor, proceed t o Sect ion 4.4. 2 .3 .1 Loa din g Roll M e dia Load m edia as follows:...
  • Page 12 4) I f using t herm al t ransfer m edia ( ribbon) proceed t o Sect ion 2.4 Loading Ribbon. Ot herwise close t he print er’s Cover and press downward unt il lat ched.  Cover 5) Press t he but t on several t im es t o advance t he m edia ( if t he Fault Light is lit , see Sect ion 3.7.) ...

  • Page 13: Loading Ext Ernal Or Fan- Fold Media

    2 .3 .2 Loa din g Ex t e r n a l or Fa n - Fold M e dia Load m edia as follows: 1) Slide t he Media Guides out ward. 2) Slide t he Media Hangers out ward and inst all t he t wo Media Chut e Guides int o t he Media Hangers. ...
  • Page 14 4) Rout e t he m edia t hrough t he Ext ernal Media Slot in t he rear of t he print er. Pull out enough m edia t o exit t he front of t he print er. Adj ust t he Media Guides so t hey are light ly t ouching t he edge of t he m edia.

  • Page 15: Loading Media Wit H T He Peel And Present Opt Ion

    2 .3 .3 Loa din g M e dia w it h t he Pe e l a n d Pr e se n t Opt ion Load m edia for peeling ( if t he print er is equipped wit h t he opt ion) as follows: ...

  • Page 16: Loading Media Wit H T He Cut T Er Opt Ion

    2 .3 .4 Loa din g M e dia w it h t h e Cu t t e r Opt ion Load m edia for cut t ing ( if t he print er is equipped wit h t he opt ion) as follows: 1) Load m edia as described in Sect ion 2.3, ( st eps 1- 3) .
  • Page 17 The print er is capable of using C.S.I ( Coat ed Side I n) and C.S.O ( Coat ed Side Out ) ribbons in t he following configurat ions: ½ ” Core Ribbons Ribbon Cor e W idt h : 4.3 inches ( 110m m ) Ribbon W idt h : 1.0 - 4.3 inches ( 25 - 110m m ) ;...
  • Page 18 2) Push out t he Supply Hub and load t he Supply Roll int o t he print er as shown. Depending on t he size of t he Supply Roll, t he Media Bouncer m ay need t o be pushed out of t he way. 3) Once t he Supply Roll is loaded, slide t he Ribbon Handler Lat ch downward t o unlat ch t he Ribbon Handler Assem bly.
  • Page 19 5) Rout e t he ribbon from t he supply roll t o t he Ribbon Core, as shown below. 6) I f not already at t ached, affix t he leader of t he ribbon t o t he Ribbon Core using Tape. Rot at e t he Take- up Hub Wheel several t im es t o secure t he ribbon.

  • Page 20: Using T He Ribbon Core Adapt Ers

    2 .4 .1 Usin g t h e Ribbon Cor e Ada pt e r s When using ribbons wit h a 1” ( 25.4m m ) I .D. core, a Core Adapt er m ust be used. 1) Slide t he Ribbon Roll ( wit h t he leader posit ioned as shown above) ont o a Core Adapt er. Slide an em pt y Ribbon Core ont o t he rem aining Core Adapt er.

  • Page 21: Mult I- Funct Ion But T On

    The Front Panel consist s of t wo indicat or light s and one m ult i- funct ion but t on, as det ailed in t he follow ing sect ions.  Green/ Orange St at us LED  Red Error LED ...
  • Page 22 The m ult i- funct ion but t on perform different funct ions depending upon t he m ode of t he print er: LED 1 – Gr e e n LED 1 – Gr e e n LED 1 – Or a n ge LED 2 –...

  • Page 23: Windows Driver

    The print er cont ains m any user adj ust able param et ers. These param et ers are configurable using a few m et hods. The t able below list s t he m ost popular ways of configuring t he print er and t he advant ages of each. Choose t he m et hod t hat best addresses your applicat ion.
  • Page 24 DMXConfig ( locat ed on t he Accessories CD- ROM) is a Windows- based configurat ion ut ilit y t hat allows t he user t o m ake changes t o t he exist ing print er set up via a direct connect ion t o t he host com put er’s serial, USB, or parallel port s.
  • Page 25 Once you have inst alled t he DMXConfig ut ilit y: 1) Connect t he host t o t he print er wit h a serial, parallel, or ( USB cable if driver is inst alled) . 2) Turn ON t he print er and launch t he DMXConfig ut ilit y.
  • Page 26 The Windows driver is locat ed on t he Accessories CD- ROM included wit h your print er. For t he lat est version please visit our web sit e at ht t p: / / www.dat am ax- oneil.com I nst alling t he Windows Driver: 1) Place t he Accessories CD- ROM included wit h your print er int o your com put ers CD- ROM drive.

  • Page 27: I M Port Ant Not Es

    I m por t a n t N ot e s: The Windows driver funct ions t he sam e as any ot her Windows print er. While built - in help files provide inform at ion on all set t ings, t here are som e im port ant set t ing param et ers t hat should be observed for t rouble free print ing: Pa ge Se t u p Ta b: St ock Options Tab: Print Speed &...

  • Page 28: Calibrat Ion Ensures Correct M Edia Det Ect Ion

    Calibrat ion ensures correct m edia det ect ion. 3 .7 .1 Qu ick Ca libr a t ion The Quick Calibrat ion can be perform ed using t he DMXConfig Ut ilit y ( see Sect ion 3.5) or by holding down t he m ult i- funct ion but t on, ( see sect ion 3.3) .

  • Page 29: Media Calibrat Ion Wizard

    3 .7 .2 M e dia Ca libr a t ion W iza r d The Media Calibrat ion Wizard can be perform ed using t he DMXConfig Ut ilit y ( see Sect ion 3.5) . Once you have inst alled t he DMXConfig ut ilit y and t he print er is properly loaded wit h m edia, proceed wit h calibrat ion as follows: 1) Connect t he host t o t he print er wit h a serial,...
  • Page 30 7) The Calibrat ion Wizard will now prom pt you t o Load Backing. Peel off a few labels and posit ion t he backing m at erial over t he m edia sensor. Close t he cover and click OK. 6) The Calibrat ion Wizard will now prom pt you t o Load St ock.

  • Page 31: Dat Abase Configurat Ion Label

    The follow ing sect ion det ails t he resident inform at ion and t est labels. 3 .8 .1 D a t a ba se Con figu r a t ion La be l The Dat abase Configurat ion Label provides inform at ion including t he print er firm ware version, m em ory allocat ions, enabled opt ions, and label- count er dat a.
  • Page 32 Ch a pt e r 3 – Pr in t e r Ope r a t ion...
  • Page 33 & & & This sect ion det ails t he cleaning, adj ust ing, and t roubleshoot ing t ips for t he print er. The following t able out lines t he recom m ended m aint enance schedule for t he various print er part s. Ar e a M e t h od I n t e r va l...
  • Page 34 Never use a sharp, hard, or abrasive obj ect on t he print head. I f print qualit y declines ( sym pt om s can include unreadable bar codes or st reaks t hrough t ext and graphics) , t he t ypical cause is debris buildup on t he print head which, left unat t ended, can lead t o prem at ure dot failure.
  • Page 35 Cle a n in g Ca r d Pr oce du r e I f print ing wit h direct t herm al m edia, t herm al t ransfer m edia wit h wax/ resin ribbon com binat ions, or if t he Cot t on Swab t echnique was not successful, clean t he print head as follows: 1) Open t he print er.
  • Page 36 The adj ust able ribbon handler feat ure, found on print ers equipped wit h t he t herm al t ransfer opt ion, allows t he opt im um am ount t ension t o be supplied by t he ribbon supply hub. Adj ust t he ribbon t ension as follows: 1) Turn ‘off’...
  • Page 37 The opt ional Adj ust able Media Sensor ( AMS) allows t he print er t o accept a wider variet y of m edia configurat ions. The t able below defines general AMS posit ions for various m edia and Top of Form ( TOF) t ypes. AM S Posit ioning M e dia Type Se n sor Loca t ion...
  • Page 38 I f t he Print head becom es dam aged or worn, replace it as follows:  Always follow proper Elect ro St at ic Discharge procedures when replacing t he print head. 1) Turn OFF t he print er and rem ove t he ribbon if inst alled. 2) Lower t he Ribbon Handler Assem bly.
  • Page 39 5) Loosen t he Print head Screw and allow t he Print head t o fall free. 6) Rem ove t he Print head Cable.  Print head Shield  Print head Screw  Print head  Print head Cable ...
  • Page 40 The Plat en Roller can be easily rem oved for cleaning, replacem ent , or clearing m edia j am s. 1) Turn OFF t he print er and rem ove t he m edia if inst alled. 2) Lift up on t he t wo Plat en Roller Tabs. ...
  • Page 41 The operat ing program s and font s for t he print er are st ored in Flash m em ory on t he Main PCB. When program updat es and/ or new feat ures are added, t hey can be downloaded t o t he print er as follows: I dent ify t he new version for your m odel of print er from t he Dat am ax- O’Neil FTP sit e at ft p.dat am ax- oneil.com and download it ont o your com put er’s hard drive or a floppy disk.
  • Page 42 Ch a pt e r 4 – M a in t e n a n ce Adj u st m e n t s...
  • Page 43 Occasionally, sit uat ions arise t hat require t roubleshoot ing. Possible problem sit uat ions and pot ent ial solut ions are list ed below. Cont act a qualified t echnician for problem s t hat persist or problem s not covered in t his sect ion.
  • Page 44 Sk ips e ve r y ot h e r la be l ( print qualit y is good, but every ot her label is skipped) :  The label is form at t ed t oo close t o t he t op edge of t he label: Leave whit e space equal t o 8- dot rows ( about .02 inch [ .5m m ] ) at t he t op of t he label.
  • Page 45 M e ch a n ica l Widt h 8.01 inches ( 20.4 cm ) Dept h 11.10 inches ( 28.2 cm ) Height 7.36 inches ( 18.7 cm ) Weight 5.25 pounds ( 2.4 kg) 40 t o 95 F ( 4 t o 35 C) Operat ing Tem perat ure AC I nput Volt age Power Supply...
  • Page 46 M e dia / Ribbon Media Types Roll- Fed, Die- Cut , Cont inuous, Fan- Fold Max. Media Widt h 4.4 inches ( 110m m ) Min. Media Widt h 0.75 inches ( 19m m ) 203 DPI Models: 4.25 inches ( 108m m ) Max.
  • Page 47 Appr ove d M e dia To achieve opt im um print qualit y and m axim um print head life, Dat am ax- O’Neil specifies t he use of Dat am ax- O’Neil brand m edia and ribbons. These supplies are specially form ulat ed for use in our print ers; use of ot her supplies m ay affect t he print qualit y, perform ance, and life of t he print er or it s com ponent s.
  • Page 48 Appe n dix A – Spe cifica t ion s...
  • Page 49 The Print Server m akes I P request s at power- up, so before m aking a net work connect ion t o t he print er consider how your I P addressing needs t o be assigned. The I P addressing of t he I nt ernal Et hernet Print Server can be configured in one of t wo ways: Using a st at ic I P Address or Using I P Discovery ( DHCP, Boot P, or RARP) .
  • Page 50 B.1 .1 W ir e d Con figu r a t ion - St a t ic I P Addr e ss: DMXConfig ( locat ed on t he Accessories CD- ROM) is a Windows based configurat ion ut ilit y t hat allows t he user t o m ake changes t o t he exist ing print er set up via a direct connect ion t o t he host com put ers serial and parallel connect ion.
  • Page 51 6) Click on t he Wired Et hernet Configurat ion but t on. First select t he ‘Disabled’ radio but t on. Then ent er valid values ( wit hin your net work’s range) for t he following fields: - Print er I P Address - Print er Subnet Mask - Print er Gat eway 7) Send t he set t ings t o t he print er using t he...
  • Page 52 ’ ’ ’ Open your web browser. Type in t he I P Address of t he print er. The Default I P is: 192.168.10.26.  N ot e : I f you ( or DHCP) have assigned a different I P address t o t he print er, m ake sure t o use t his address.
  • Page 53 Ge n e r ic N e t w or k Con figu r a t ion Pa ge N e t BI OS ( W I N S) Se t t in gs Net BI OS Nam e I s t he nam e used t o reference t he print er inst ead of t he I P address. A WI NS or DNS server is required for t his capabilit y.
  • Page 54 W ir e d Et h e r n e t Con figu r a t ion Pa ge D H CP DHCP Cont rols I P Address discovery, where: Enabled: Broadcast s over t he net work t o receive addresses from t he responsible server at st art up.
  • Page 55 I nst all t he Print er Driver as follows ( screen shot s below are sam ples t aken using Windows 2000; ot her versions will be sim ilar) : St art t he Make sure t hat Windows Add Local Print er is Print er Wizard.
  • Page 56 I nsert t he Browse t o t he Accessories CD- \ DRI VERS\ ROM and click folder on t he Browse. CD- ROM. Ensure t he file “ Dat am ax- O’Neil.inf” is select ed t hen click OK. Click OK.
  • Page 57 a lph a n u m e r ic Consist ing of alphabet ic, num eric, punct uat ion and ot her sym bols. ba ck in g m a t e r ia l The silicon- coat ed paper carrier m at erial t o which labels wit h adhesive backing are affixed.
  • Page 58 fon t A set of alphanum eric charact ers t hat share a part icular t ypeface. ga p A space bet ween die- cut or not ched labels used t o sense t he t op of form . I PS ( in ch e s pe r se con d) I m perial m easurem ent of print er speeds.

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