Related Manuals for Polycom VVX 300
Summary of Contents for Polycom VVX 300
- Page 1 Phone training • Overview of Phone Functionality • Screens View • Placing & Receiving Calls • Recent, Placed & Missed Calls • Consultative Transferring / Blind Transferring • Conference Calls • Call Forwarding • Voicemail • Web Portal...
- Page 8 Logging in Customer Platform Credentials (Web Portal) As part of your voice service you now have access to the Access’ Voice Portal which contains all of your voice related information. We encourage you to log into the portal today and change your password. The portal is located at: Individual Log In: phone.myaccess.ca...
- Page 9 Enter the PIN Number • Follow the prompts • Option 3 - Setting up or retrieving an alternate voicemail from your Polycom Device - To retrieve voicemail or to record your Auto Attendant: Press the Voicemail Icon or dial *98 •...
- Page 10 EATT Recording Enter the Access Voicemail Center: Option 1 To record your Auto Attendant from your Polycom Handset Press the Voicemail Icon or *98 • Message Center, press select at the bottom of the screen. • Enter *, (this will bypass the original voicemail account registered to the phone you are calling from.) •...
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Page 11: Call Forwarding
Call Forwarding Option 1: From the Polycom Phone, press Forward on the Screen. Select the Forwarding Type, enter the forwarding number and press Enable. Option 2: Dial *72 plus the number, to cancel, Dial *73. Option 3: Remote Call Forwarding from the Web Portal. -
Page 12: Customer Support
Extension Lists (Copy and Paste from Master COP) Direct Phone Numbers Premium Extension Type Ext. # Rate Centre Anchoring DID Main Extension Name Ext. # Rate Centre (For Display and Company Directory) Anchoring DID Main Billing of the Access Communications Voice Service Access Communications will install and turn up the voice service at the customer’s site. - Page 13 Post Service Activation Problem Reporting Access Communications’ Network Operations Centre will support the service upon completion of the UAT and number porting. The support records and reference documentation will not be available to the NOC until completion of the UAT, and as such, all requests for support should go to the bscs@myaccess.coop until the interop is complete.
- Page 14 User Acceptance Tests (UAT) General Test Cases (Perform on at least one phone) Outcome Perform at least 3 Outbound calls to a Long-Distance number Perform at least 3 Outbound calls to a Toll-Free number Verify Inbound and Outbound DTMF (Touch-Tone) functionality Perform at least 3 Inbound multi-page faxes, if applicable Perform at least 3 Outbound multi-page faxes, if applicable Complete a walkthrough of the Call Flow and approve all sounds and...
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