Polycom VVX 500 Quick Reference Manual

Polycom VVX 500 & 600 Business Media

Quick Reference Guide

The information in this guide applies to both
the Polycom® VVX 500 and Polycom® VVX
6000 Business Media Phones. Note that
configurations vary and the screen displays
used in this guide may not reflect those on
your phone. See your system administrator
for more information. For use with Polycom®
UC Software 4.1.2 or later.
About the Touchscreen
Tap to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
To go back to a previous screen, tap Back.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call and Lines view (the default). You can access Home
and Lines view at any time. If your phone has one or more
calls, you can also access Calls or view.
For Home view from any menu, press
Press to alternate between Home and Lines view
Home View
Home view displays icons you can select to access phone
functions. Touch and hold the Page Indicator (shown
below) to display more or fewer icons. You can also
swipe the screen to display more icons.
VVX 500 VVX 600
Page Indicator Page Indicator
From Home view, tap the phone Line to display your
phone Lines and Favorites (shown next). To go back, tap
Close (shown next).
VVX 500 VVX 600
Skyway West Business Internet Services
Sales: 1 877 771 1077 ext 2
www.skywayuc.com
Lines View
Lines view displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can:
• Tap the phone Line to access the Dialer.
• Swipe to switch between Lines view and the Browser
(if enabled on your phone).
Active Call View
If your phone only has one
call - and it's active – you
can access Active Call view.
Calls View
If your phone
has multiple
calls, or one
held call, you
can access
Calls view. Tap
a call to high-
light it.
Call Color Indicates Status:
• Dark green - Active call
• Dark blue - Incoming and held calls
• Bright green - Active call is highlighted
• Bright blue - Incoming or held call is highlighted
The soft keys control the highlighted call.
Entering Data
Use the onscreen keyboard or the dialpad keys to enter
information. To Backspace, tap
To use the onscreen keyboard, tap
To type with the dialpad keys, press a dialpad key
repeatedly to view the character options and stop to
select. To type other characters, tap Encoding or Mode.
When using the dialpad keys, use the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time. You can use the
handset, speakerphone, or headset for calls.
During a call, you can change modes by picking up
the handset, or by pressing
If you navigate away from your call(s), tap
Active Call or Calls view again.
Placing Calls
Pick up the handset, or press
number, and tap .
From Lines view: Tap the phone Line, enter the phone
number, and tap .
From Home view: Tap New Call, enter the phone number,
and tap .
TIMESAVER: Tap a recent call or Favorite,
Active and
Placing Calls or tap a contact's phone
highlighted
Quickly number in the Contact Directory.
Incoming
Held
Answering Calls
Held
To answer with the speakerphone, press
Answer. To answer with the handset, pick up the
handset. To answer with a headset, press
a new call while on an active call, press Answer. The
current call will be held.
Ending Calls
To end an active call, replace the handset, press
. Or, press End Call. To end a held call, navigate to
Calls view and highlight the held call. Press Resume,
and press End Call.
Holding Calls
From Lines, Calls, or Active Call view, tap Hold. If you're
in Calls view, remember to highlight the call first. To
resume a held call, tap Resume from either Lines or
Calls view.
Note: About Headsets
Your phone supports wired and wireless
headsets, including electronic hookswitch
(EHS headsets. VVX 600 phones also
support Bluetooth headsets. For
connection directions, refer to your
headset documentation.
or .
to see
or . Enter the phone
or tap
. To answer
or