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5
Troubleshooting
The purpose of this section is to provide the Operator with specific procedures for recovering
the printer from an error condition.
If you encounter problems beyond the situations described below, contact
support.hidglobal.com.
5.1
Communications Errors
Symptom(s): Incorrect output, communications error on PC, stalling, no response from Printer
or no job printed.
Step
Procedure
1
Confirm that the system meets the minimum requirements:
•
IBM-PC or compatible.
•
Windows 7 (32 bit & 64 bit), Windows XP ( 32 bit), Windows 2003 (R1 and R2 32 bit),
Windows 2008, R2 (32 bit and 64 bit), Vista (32 bit and 64 bit),
•
Pentium
•
500 MB free hard disk space or more
•
USB Port
2
Confirm the correct installation of the printer driver.
Note: This pertains especially if an obsolete driver was recently removed.
a.
Close the software program.
b.
Reboot the computer.
c.
Click Control Panel > Devices and Printers > Card Printer.
d.
Right-click > click Printing Preferences > Card > About.
e.
Check the date and version number of the printer driver.
4
Print a test print:
a.
Click Start > Devices and Printers > Card Printer (USB).
b.
Right-click Card Printer (USB) > Printing preferences > Card > Test Print.
5
Determine whether adequate disk space is available.
Note: A large volume of temporary files on the computer can cause communications errors.
June 2013
™
class 500 MHz computer with 256 MB of RAM or higher
© 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved
C50 Card Printer User Guide, Part Number PLT-01277, Rev 1.1
Page 36
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