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15 Problem Solving
Error Code
021-515
021-516
021-517
021-518
021-519
021-520
021-521
021-522
021-523
021-524
021-525
021-526
021-527
021-528
021-529
021-530
021-531
021-532
021-533
021-534
021-535
021-536
15
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
492
[Cause]
The settings of the machine on the EP server is incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. Execute the operation again. If
the error still is not resolved, contact our Customer Support Center.
[Cause]
An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is
not resolved, contact our Customer Support Center.
[Cause]
An error occurred while connecting to EP system via the Internet.
[Remedy] Check the followings:
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
Check the following for BB-Direct configuration:
EP proxy server setting
If the error still is not resolved after checking the above settings, there
may be a network failure the DNS server failure. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact
our Customer Support Center.
[Cause]
An error occurred while communicating with the EP server.
[Remedy] Enable the SOAP port, switch off the machine power, make sure that the
touch screen is blank, and then switch on the machine power. If the
error still is not resolved, contact our Customer Support Center.
[Cause]
An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
[Cause]
The machine attempted to upgrade the software of EP system via the
Internet, but the latest software version is already installed.
[Remedy] Contact our Customer Support Center.
[Cause]
An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is
not resolved, contact our Customer Support Center.
[Cause]
The machine attempted to upgrade the software of EP system via the
Internet, but the software upgrade failed.
[Remedy] Contact our Customer Support Center.
[Cause]
The machine attempted to upgrade the software of EP system via the
Internet, but the software upgrade failed.
[Remedy] Reboot the machine and update the software to the latest version. (The
machine automatically reboots again.) Then, execute the operation
again.
Cause and Remedy
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