Table of Contents
Advertisement
15 Problem Solving
Error Code
117-337
117-338
118-310
118-311
121-310
121-311
121-312
121-313
121-314
121-316
121-317
121-318
121-319
121-320
121-321
15
121-322
121-323
121-324
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
526
[Cause]
PCIEX Option No Support Device Fail.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
[Cause]
SD Card Connection Fail.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
[Cause]
An error occurred during software processing.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
[Cause]
GCP Soft Fatal Error.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
[Cause]
An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
[Cause]
An error occurred between the machine and the device connected.
[Remedy] Once IC Card Reader is connected to the machine, the machine
automatically changes the [Passcode Entry for Smart Card Login]
setting to [On] under [Tools] > [Authentication/Security Settings] >
[Authentication] > [Passcode Policy]. Change the setting as required.
[Cause]
An error occurred between the machine and the device connected.
[Remedy] Switch on the machine power without connecting the device for EP
system, and then set [Login Type] to any option other than [Login to
Remote Accounts] under [Tools] > [Authentication/Security Settings] >
[Authentication].
[Cause]
An error occurred between the machine and the device connected.
[Remedy] Switch on the machine power without connecting the device for EP
system, and then set [Login Type] to any option other than [Login to
Remote Accounts] under [Tools] > [Authentication/Security Settings] >
[Authentication].
[Cause]
An error occurred between the machine and the device connected.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
Cause and Remedy
Advertisement
Chapters
Table of Contents
