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Problem
Camera controls
The camera cannot be controlled. The VISCA cables are not
The camera preset disappears.
Streaming media
The video message, "Please wait
for a while and reconnect,"
appears in Real Player.
The ON LINE button does not
turn off.
The live contents cannot be
viewed using Real Player.
[Reconnecting] keeps appearing
for the status.
USB device connection
Cannot enter characters from a
USB keyboard, even after
disconnecting and reconnecting
it.
Text Typing Tool
Even with [Paint] selected and a
transparency set in the [BG] tab,
the background is not
transparent.
Even with [Transparent Black] or
[Transparent White] selected in
the [BG] tab, the background is
not black or white.
296
Troubleshooting
Possible causes
connected properly.
The camera has not been
registered for control.
The NEXT selection button
assigned to the video feed from
the camera you want to control is
not selected.
The camera status is No
Response.
The backup switch on the camera
(EVI-D100/EVI-D100P) is not
set to ON.
The ON LINE button has not
been pressed.
The file name is wrong.
Only the ON LINE button is
pressed.
The necessary settings for
viewing the live contents are not
set.
Real Player is stopped.
The streaming server does not
transmit the live contents on the
network.
A connection cannot be
established because of the
settings of the unit, network
environment, status of the
external server, etc.
The USB keyboard was not
recognized because it was
connected when the computer
was busy performing processing
for the software.
[BG] is selected in the view
operation section.
[Checker] or [Live] is selected in
the view operation section.
Possible solutions
Check that the VISCA cables are
connected properly (to the
VISCA connector on the unit and
the VISCA IN connector on the
camera).
Register the camera for control.
Select the NEXT selection button
assigned to the video feed from
the camera you want to control.
Reset the camera.
Set the backup switch on the
camera (EVI-D100/EVI-D100P)
to ON before saving the preset.
Press the ON LINE button.
Check that the file name set on
this unit and the file name set in
Real Player are the same.
Hold down the ESC button and
press the ON LINE button.
Set the necessary settings for
viewing the live contents.
Start Real Player playback.
Once set for [Off] in [Output] on
the top menu under [Streaming],
and then set for [Live] or [Live/
VOD] again.
Check the settings of the unit,
network environment, and status
of the external server.
Try connecting to the other USB
connector, or once set for [Off] in
[Output] on the top menu under
[Streaming]. Or, connect the
USB keyboard beforehand when
turning on the power.
Select [Checker] or [Live] in the
view operation section.
Select [BG] in the view operation
section.
See
page
56
69
160
165
160
261
251,
263, 264
263
263
–
251
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26, 251
141, 152
141, 152
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