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IVX 20
Function 6: Recording
Function 61: Re-record main greeting
The main greeting prompts are re-recorded here.
Recording a prompt
Practice the prompt by recording and re-recording (start and stop by pressing 1).
1.
When satisfied with its quality, press # to confirm.
2.
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the
default recording.
• Day main greeting — Plays to callers if the auto attendant is programmed to answer in
day mode. Press 1 to re-record.
Default: "Thank you for calling. Please dial the extension number of the party you wish to reach or
dial 0 for the operator."
• Night main greeting — Plays to callers when the system is in night mode. Press 2
to re-record.
Default: No recording.
• Holiday main greeting— Plays to callers when the system has been manually placed in holiday
mode. Press 3 to re-record.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial
your party's extension at any time or please call back during regular business hours."
Note: While in holiday mode, IVX follows night mode programming for call routing.
Function 62: Record directory names
The Directory branch (ID 18) is operational only if names have been recorded in this function. Enter
the extension or guest mailbox number and record the name.
Important: Make photocopies of the blank worksheet for preparing directories and making fu-
ture changes. As names change, the Administrator can enter this function and
change any field via the Administrator password.
Each programming step is defined as follows:
Extension number — Enter the extension or guest mailbox number for the Directory name.
1.
Record name — Press 1 to begin recording and press 1 again when finished.
2.
1.
2.
Ext.
Recorded name
102
George Straite
113
Janet Smith
Function 6: Recording
I.1
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