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554
List of terms
attendant
Automatic Call Distribution (ACD)
Automatic Call Distribution Directory Number (ACD DN)
Base Operating System (BOS)
CDN
Command and Status Link (CSL)
Control Directory Number (CDN)
CSL
553-3202-210 Standard October 1998
A PBX operator position. Attendants typically receive incoming calls and
extend them to the desired party. PBX users typically contact the attendant
by dialing 0. The Meridian 1 supports multiple attendants, and offers
features such as busy lamp field showing the busy/idle state of DNs.
This is a feature offered by the Meridian 1 that queues and distributes
incoming calls to a number of answering positions. Calls are queued until an
agent is available. If multiple agents are available, calls are serviced in the
order they arrive and are distributed so that the workload at each answering
position is approximately equal. ACD has many additional features,
including recorded announcement (RAN), music while queued, night
treatment, overflows, statistics/reports, and networking with ISDN.
An ACD DN is the queue where incoming calls wait until they are
answered. Calls are answered in the order in which they entered the queue.
MotorolaÕs SYSTEM V/68 Base Operating System (UNIX). UNIX
System V Release 3 Version 7.1 (V/68 R3V7.1) is used with the IPE
Module or the Application Module.
See control directory number (CDN).
A Nortel internal and proprietary link, also known as AML.
A Control DN is a special ACD DN, configured in Meridian 1, to which no
agents are assigned. To control calls in the CDN you need to create a script,
otherwise the calls are put into the default mode. A call script is associated
with a CDN, so that all calls entering a CDN are handled by the same call
script.
See Command and Status Link (CSL).
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