Software Overview - Meridian Link/Customer Controlled Routing Installation And Upgrade Manual

36 Chapter 3: Overview of Customer Controlled Routing

Software overview

Table 4
X11 software compatibility matrix
Application
Meridian Link 4B
and CCR 3B
CCR 3B
Meridian Link 5
and CCR 3B
Meridian Link 5
Upissue and CCR 3B
Meridian Link 5C and
CCR 3C
553-3202-210 Standard October 1998
The Meridian 1 must be equipped with one of the following software
releases:
¥ Customer Controlled Routing: X11 Release 17 or later (Release 20 for
all Option 11 systems) or X81
¥ Customer Controlled Routing with access to Interactive Voice
Response (IVR) applications: X11 Release 18 (or later)
Following is a minimum software requirement compatibility matrix for the
Meridian Link/CCR application.
Rls. 17 Rls. 18
Yes Yes
Yes Yes
No No
No No
No No
The following software packages (and their prerequisites) are required for
Customer Controlled Routing:
¥ Basic ACD (packages 40, 41, and 45)
¥ Command and Status Link (CSL) (package 77)
¥ Enhanced ACD Routing (package 214)
¥ Customer Controlled Routing (package 215)
Rls. 19 Rls. 20
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Rls. 21 Rls. 22-24
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes