About This Guide - Meridian Link/Customer Controlled Routing Installation And Upgrade Manual

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About this guide

This document details the steps and procedures required to successfully
install the hardware and software for your Meridian Link and/or Customer
Controlled Routing (CCR) system.
Meridian Link enables the call and voice processing capabilities of a
Meridian 1 system to be integrated with a customerÕs computer-based
business applications. Through Meridian Link, an application can place and
answer calls, route calls, and even implement Interactive Voice Response
applications.
CCR enables you to control and route Automatic Call Distribution (ACD)
calls entering your Meridian 1 system. For example, for an incoming ACD
call, you can provide a specific recorded announcement, music, or both,
before assigning the call to an agent.
The hardware for both applications can be either an Intelligent Peripheral
Equipment (IPE) Module or an Application Module.
The software consists of a base operating system (BOS) and application
programs, referred to as the Meridian Applications.
This guide contains the following main areas of information:
The first chapter provides an
Chapter 1: Meridian Link/CCR co-residency
overview of Meridian Link/CCR co-residency and describes the keycode
and the Ethernet LAN-based PC features.
This chapter provides an overview
Chapter 2: Overview of Meridian Link
of Meridian Link, describes its concepts, and lists required hardware and
software.
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide