Host; Meridian Link Service Requirements - Meridian Link/Customer Controlled Routing Installation And Upgrade Manual

Host

Meridian Link service requirements

This section describes the services and software that Meridian Link requires
to support the connection to the host computer. Normally these services are
bundled in marketing packages that may vary by market.
Meridian Link requires specific software services to be installed in the IPE
Module or Application Module to support the host connection. The services
required depend on the type of host computer.
X.25 and TCP/IP services are compatible with commonly available host
computers (including those from Hewlett Packard, IBM Corporation, and
Tandem Corporation). At least one of the following services is required:
Ñ Inbound Call Management (service 97) supports inbound call
applications such as telemarketing and customer service (includes
transfer and conference). This service does not support outbound
applications.
Ñ Outbound Call Management (service 98) supports outbound call
applications such as power or predictive dialing (includes transfer and
conference). This service does not support inbound applications.
Ñ Host Enhanced Routing (service 100) supports the RouteRequest and
RouteCall messages, giving the host application the ability to route
incoming calls.
Ñ Host Enhanced Voice Processing (service 101) supports voice-
processing capability for applications.
Service No.
95
96
97
98
100
101
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 2: Overview of Meridian Link 23
Description
Obsolete
Obsolete
Inbound Call Management
Outbound Call Management
Host Enhanced Routing
Host Enhanced Voice Processing