Using Edit Voice For The First Time; Example Of Customer Account Balance Query - Meridian Link/Customer Controlled Routing Installation And Upgrade Manual

Using Edit Voice for the first time

The first time the editvoice command is run, it prompts you to create a
VPE.PRO file. If someone else has already been using Edit Voice for
another application, you must use the maint filedelete command to delete
the existing VPE.PRO file before you start your session.
When creating your VPE.PRO file, Edit Voice prompts you for the mailbox
number (the mailbox you created earlier, for your application), the mailbox
password (which normally defaults to the same as the mailbox number), and
the phone you want to record from.

Example of customer account balance query

If your application wants to obtain a customerÕs account number and read
back the customerÕs current balance, the prompts might look like those in
Figure 296 and the session might resemble the Play Voice example session
in Figure 297.
Figure 296
Example of voice segment file
AddBalFile
Seg 1:Please enter your account number.
Seg 2:Your current balance is...
Seg 3:...dollars and...
Seg 4:...cents.
Seg 5:...One...
Seg 6:...Two...
Seg 7:...Three...
¥
¥
¥
Seg 13:...Nine...
Seg 14:...no...
Seg 15:...thousand...
Seg 16:...hundred
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 18: Acceptance testing 531