Requirements For Ccr - Meridian Link/Customer Controlled Routing Installation And Upgrade Manual

Requirements for CCR

Chapter 3, ÒOverview of Customer Controlled RoutingÓ describes the
Meridian 1 software requirements in general. To use CCR Release 3
features, X11 Release 19 must be installed. Full support for Release 3
features in international markets requires global X11 Release 20. With CCR
Release 3C, the DNIS digits supported have been expanded from seven
digits to a maximum of 31 digits. Note that X11 Release 24 is required to
support the expanded DNIS feature. All Option 11 systems require X11
Release 20.
Meridian 1 software conversion/upgrade required: Yes ( ) No ( )
If required, from Release: __________ to Release: __________
CCR requires the Meridian 1 to have the following additional packages.
Table 15
CCRÑMeridian 1 software package requirements
Meridian 1 software package
Basic Automatic Call Distribution
(BACD 40)
ACD Package B (ACDB 41)
ACD Package A (ACDA 45)
Command Status Link (CSL 77)
Enhanced ACD Routing (EAR 214)
Customer Controlled Routing
(CCR 215)
Hold In Queue for IVR (IVR 218)
Call ID 247
Single Terminal Access (STA 228)
Multi-Purpose Serial Data Link
(MSDL 222)
MSDL Serial Data Interface
(MSDL SDI 227)
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 6: Site survey/installation checklist 97
Yes No