Meridian Link/Customer Controlled Routing Installation And Upgrade Manual page 363

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 345
Note: Systems with two modules (two Application Modules, two IPE
Modules, or one of each), with Meridian Link activated in one and
CCR activated in the other, will require two AMLs and hence two VAS
IDs. In that case, you must define two VSID numbers in Table 109 and
assign two status message groups in one of Tables 124Ð127.
Table 129
LD 23ÑDefine an ACD DN with IVR handling (if applicable)
Prompt Response
REQ NEW
TYPE ACD
CUST 0Ð99
ACDN xxxx
MWC <cr>
DSAC <cr>
MAXP xx
SDNB <cr>
BSCW <cr>
ISAP <cr>
VSID 0Ð15
IVR YES
TRDN xxxx
REQ NEW, END
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Comment
Create or change data in the database
Automatic Call Distribution data block
Customer number
ACD Directory Number
Maximum number of agent positions for
this ACD DN
CCR messages sent across the link
Value Added Server Identification as
defined in LD 17; only required if the
IVR/VRU unit is connected to Meridian 1
by an AML/CSL
This ACD DN handles IVR routing
Treatment DN for IVR calls (used by CCR
if IVR treatment is not specified in the
script)
This DN refers to treatment within an
IVR/VRU unit connected by an AML/CSL
Either define another ACD DN or exit the
overlay, saving changes