Meridian Link/Customer Controlled Routing Installation And Upgrade Manual page 379

Table 137
LD 11ÑDefining virtual agent DNs for voice channels
Prompt Response
REQ NEW
TYPE SL1
TN l s c u
CDEN <cr>
DES xxxxx
CUST x
KLS 1
FDN <cr>
TGAR <cr>
LDN <cr>
NCOS <cr>
RNPG <cr>
SSU <cr>
XLST <cr>
CLS VMA
HUNT <cr>
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Chapter 13: Meridian Mail configuration
Comment
Create a new ACD agent
New SL-1 set
The virtual agentÕs routing address on the
Meridian 1. If the channel already exists, this
value is found in the Channel Allocation Table
(CAT). Table 139 uses 10-1-2-3 through
10-1-2-6 as routing addresses for channel
DNs assigned to mail queue 7650.
Meridian Mail voice channels
Set description ("Voice Channel 1," for
example)
Customer that the Meridian Link-based
application will be serving
For virtual agents, the number of key lamp
strips is always 1.
Voice Messaging Allowed (VMA) defines this
TN as a virtual agent
Ñ continued Ñ
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