The Query Screen - ZyXEL Communications X6004 User Manual

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29.4 The Query Screen

Use this screen to configure search criteria for ACD call records on the X6004. You

also use this screen to execute your query and create ACD reports. Click Report

> LOGS > ACD > Query to view the screen as shown next.

Figure 254 ACD > Query

Each field is described in the following table.

Table 171 ACD > Query

Query Condition Use this section to specify your query details.

Call In Time

X6004 User's Guide

Call in time is the time a caller dials into a skill.

Select a time frame (such as Last 24 Hours or Last 7 Days) from the

drop down menu or enter a range From a starting date (yyyy/mm/dd)

and time (hh:mm:ss) To an ending date and time.

Select the skill group for which you want to run the query.

Select an agent. Only agent names that are associated with the skill

selected in the Skill query option appear here.

If you want to search only for calls based on how long they waited

before an agent answered, use this query option.

Enter a starting wait range and an ending wait range. You can enter up

to 99999 seconds, minutes or hours per field.

Chapter 29 ACD Logs