Page 1 X6004 IP PBX User’s Guide Version 1 6/2008 Edition 2 www.zyxel.com...
Page 3: About This User's Guide
About This User's Guide About This User's Guide Intended Audience This manual is intended for people who want to configure the X6004 using the web configurator. You should have at least a basic knowledge of TCP/IP networking concepts and topology.
Page 4: Document Conventions
Syntax Conventions • The X6004 may be referred to as the “X6004”, the “device” or the “system” in this User’s Guide. • Product labels, screen names, field labels and field choices are all in bold font.
Page 5 Document Conventions Icons Used in Figures Figures in this User’s Guide may use the following generic icons. The X6004 icon is not an exact representation of your device. The X6004 Computer Notebook computer Server DSLAM Firewall Telephone Switch Router Internet...
Page 6: Safety Warnings
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord. • Warning! To avoid risk of electric shock, remove only one card at a time and do not place fingers or objects inside the chassis. Cover empty slots with slot covers. X6004 User’s Guide...
Page 7 Your product is marked with this symbol, which is known as the WEEE mark. WEEE stands for Waste Electronics and Electrical Equipment. It means that used electrical and electronic products should not be mixed with general waste. Used electrical and electronic equipment should be treated separately. X6004 User’s Guide...
Page 8 Safety Warnings X6004 User’s Guide...
Page 9 Contents Overview Contents Overview Introduction and Tutorials ..................... 37 Getting to Know Your X6004 ..................... 39 How It Works ..........................45 Tutorials ............................. 49 Web Configurator & Network Setup ..................91 The Web Configurator ....................... 93 Network Deployment ....................... 103 IP PBX ..........................
Page 10 System File Maintenance ......................343 License Control ........................349 Web Portal and IVR ......................355 Web Portal ..........................357 Interactive Voice Response (IVR) System ................367 Appendices & Index ......................373 Troubleshooting ........................375 Product Specifications ......................381 X6004 User’s Guide...
Page 11: Table Of Contents
1.1.1 Voice over Internet Protocol (VoIP) Implementation ..........40 1.1.2 PBX Telephony Features ................... 40 1.1.3 Scalable Design ......................41 1.2 Ways to Manage the X6004 ....................41 1.3 Good Habits for Managing the X6004 ................. 42 1.4 LEDs ............................ 42 Chapter 2 How It Works ........................... 45 2.1 Call Routing .........................
Page 12 4.5 Saving Your Configuration ....................99 4.6 Icons in the Web Configurator ................... 100 4.7 Resetting the X6004 ....................... 100 4.8 Rebooting the X6004 ......................100 4.9 Logging Out of the Web Configurator ................101 4.10 Help ..........................101 Chapter 5 Network Deployment ......................
Page 13 7.1.2 What You Need to Know About Auto Provision ............131 7.1.3 Before You Begin ..................... 132 7.2 Auto Provision Screen ....................... 132 7.2.1 Auto Provision Edit Settings ..................133 7.2.2 Auto Provision View SPTGEN ................. 134 X6004 User’s Guide...
Page 14 11.2.2 How to Remove a DSP Module ................154 11.3 The DSP Management Screen ..................155 Chapter 12 Office Hours .......................... 157 12.1 Overview .......................... 157 12.1.1 What You Can Do in the Office Hour Screen ............157 X6004 User’s Guide...
Page 15 14.1 Overview .......................... 185 14.1.1 What You Can Do in the Ring Group Screen ............185 14.1.2 What You Need to Know about Ring Groups ............185 14.1.3 Before You Begin ....................186 14.1.4 Paging Group Example ..................186 X6004 User’s Guide...
Page 16 17.4.1 Configure a PRI Trunk ....................211 17.4.2 Auto-Attendant for Incoming PRI Calls ..............213 17.5 Add/Edit BRI Trunk ......................214 17.5.1 Configure a BRI Trunk ................... 214 17.5.2 Auto-Attendant for Incoming BRI Calls ..............216 17.6 Add/Edit SIP Trunk ......................216 X6004 User’s Guide...
Page 17 Chapter 21 Call Services.......................... 257 21.1 Overview .......................... 257 21.1.1 What You Can Do in the Call Services Screens ............. 257 21.1.2 What You Need to Know About Call Services ............258 21.1.3 Before You Begin ....................258 X6004 User’s Guide...
Page 18 22.4 ZyStack Status ........................ 280 Part IV: Monitor, Log & Maintenance..........283 Chapter 23 System Information ......................285 23.1 Overview .......................... 285 23.2 The System Information Screen ..................285 Chapter 24 Status Observation ....................... 289 24.1 Overview .......................... 289 X6004 User’s Guide...
Page 19 27.1.2 What You Need to Know About Administrator Accounts ........317 27.2 The Administrator Username/Password Screen ............. 317 27.3 The Administrator List Screen ..................318 27.3.1 Add an Administrator ..................... 319 27.3.2 Edit an Administrator Account ................320 X6004 User’s Guide...
Page 20 31.1.2 What You Need to Know About System File Maintenance ........343 31.2 The Backup & Restore Screen ..................344 31.3 The Firmware Upgrade Screen ..................346 31.4 System File Maintenance Technical Reference ............... 347 Chapter 32 License Control........................349 32.1 Overview .......................... 349 X6004 User’s Guide...
Page 21 35.2 X6004 Access and Login ....................376 35.3 Internet Access ........................ 378 35.4 Advanced Features ......................379 35.5 Reset the X6004 to Its Factory Defaults ................380 Chapter 36 Product Specifications ......................381 Appendix A IP Addresses and Subnetting ................387...
Page 22 Appendix B Open Software Announcements ............... 397 Appendix C Legal Information ....................417 Appendix D Customer Support..................... 421 Index............................427 X6004 User’s Guide...
Page 23 Figure 1 IP PBX Example ........................39 Figure 2 SIP Devices and the X6004 ....................40 Figure 3 Scalable Design ........................41 Figure 4 LEDs ............................42 Figure 5 FXS and FXO Ports ......................... 46 Figure 6 Auto-Attendant ........................46 Figure 7 Outbound Call Routing - Basic ....................
Page 24 Figure 82 Tutorial: Find Me List ......................84 Figure 83 Tutorial: Black List ........................84 Figure 84 Tutorial: Voicemail Tab ......................85 Figure 85 Tutorial: Setting Up Voicemail ....................85 Figure 86 Tutorial: Web Phone Tab ......................85 X6004 User’s Guide...
Page 25 Figure 107 Configuration > Network > Static Route > Add ..............110 Figure 108 Configuration > Network > VLAN ..................111 Figure 109 SIP Devices and the X6004 ....................115 Figure 110 Q.SIG Configuration Example .....................118 Figure 111 Avoid Voice Channel Collision in Q.SIG ................118 Figure 112 Configuration >...
Page 26 Figure 170 Page Group to Authority Group Assignment ..............188 Figure 171 Configuration > PBX > Extension Management > Ring Group .......... 189 Figure 172 Configuration > PBX > Extension Management > Ring Group > Add ........ 189 X6004 User’s Guide...
Page 27 Figure 210 Auto-Attendant Menus ......................233 Figure 211 Configuration > PBX > Outbound Line Management > Auto-Attendant ......233 Figure 212 Add/Edit Auto-Attendant ..................... 234 Figure 213 Auto-Attendant Menu Settings ................... 235 Figure 214 Add/Edit Auto-Attendant Option ..................237 X6004 User’s Guide...
Page 28 Figure 252 Internal Call Routing ......................275 Figure 253 Internal Call Routing ......................276 Figure 254 Configuration > ZyStack > Setting ..................277 Figure 255 ZyStack Add ........................277 Figure 256 ZyStack Edit ........................278 Figure 257 ZyStack Intranet ........................ 279 X6004 User’s Guide...
Page 29 Figure 296 Security Alert Dialog Box (Internet Explorer) ..............338 Figure 297 Security Certificate 1 (Netscape) ..................338 Figure 298 Security Certificate 2 (Netscape) ..................339 Figure 299 Example: Lock Denoting a Secure Connection ..............339 Figure 300 How SSH Works ......................... 340 X6004 User’s Guide...
Page 30 Figure 327 Subnetting Example: After Subnetting ................391 Figure 328 Conflicting Computer IP Addresses Example ..............395 Figure 329 Conflicting Computer IP Addresses Example ..............395 Figure 330 Conflicting Computer and Router IP Addresses Example ..........396 X6004 User’s Guide...
Page 31 Table 39 Configuration > PBX > Extension Management > Authority Group ........161 Table 40 Extension Query Result ......................162 Table 41 Add/Edit Authority Group ...................... 163 Table 42 Authority Group Configuration ....................164 Table 43 Add Multiple SIP Extensions ....................166 X6004 User’s Guide...
Page 32 Table 81 Configure a SIP Trunk ......................217 Table 82 AA for SIP Trunks ......................... 220 Table 83 Add/Edit Trusted Peer ......................221 Table 84 Trusted Peer Configuration ....................222 Table 85 AA for Incoming Trusted Peer Calls ..................225 X6004 User’s Guide...
Page 33 Table 126 Report > LOGS > System Log > Log Setting ..............303 Table 127 Report > LOGS > System Log > Log Setting > Active Log Summary ........ 304 Table 128 Report > LOGS > System Log > Log Setting > Edit Internal Log ........305 X6004 User’s Guide...
Page 34 Table 167 ISDN PRI Cable Pin Assignments ..................385 Table 168 ISDN BRI Cable Pin Assignments ..................385 Table 169 IP Address Network Number and Host ID Example ............388 Table 170 Subnet Masks ........................389 Table 171 Maximum Host Numbers ....................389 X6004 User’s Guide...
Page 35 Table 174 Subnet 2 ..........................392 Table 175 Subnet 3 ..........................392 Table 176 Subnet 4 ..........................392 Table 177 Eight Subnets ........................392 Table 178 24-bit Network Number Subnet Planning ................393 Table 179 16-bit Network Number Subnet Planning ................393 X6004 User’s Guide...
Page 36 X6004 User’s Guide...
Page 37: Introduction And Tutorials
Introduction and Tutorials Getting to Know Your X6004 (39) How It Works (45) Tutorials (49) ZyXEL V300 Voicemail Configuration Phone User Tutorial (80)
Page 39: Getting To Know Your X6004
H A P T E R Getting to Know Your X6004 This chapter introduces the main features and applications of the X6004. 1.1 Introduction An IP PBX is a telephone exchange device located at a company site which allows an organization to set up and control calls.
Page 40: Voice Over Internet Protocol (Voip) Implementation
F: SIP Servers - Servers (D) located at your Internet Telephony Service Provider (ITSP) which process outgoing calls from the X6004 and direct them to IP phones on the Internet or traditional phones on the PSTN.
Page 41: Scalable Design
• Import an LDAP-based (Lightweight Directory Access Protocol) contact list to serve as the phonebook for the IP phones on your network. • Set up the X6004 to send users email notifications or complete voice messages as attachments when they receive voicemail.
Page 42: Good Habits For Managing The X6004
Chapter 1 Getting to Know Your X6004 1.3 Good Habits for Managing the X6004 Do the following things regularly to make the X6004 more secure and to manage the X6004 more effectively. • Change the administrator password. Use a password that’s not easy to guess and that consists of different types of characters, such as numbers and letters.
Page 43 Indication) The ISDN physical layer is operating properly without any remote alarms. AIS (Alarm Yellow The X6004 detects an ISDN physical layer issue and sends Indication this local alarm. Signal) The ISDN physical layer is operating properly without any local alarms.
Page 44 Chapter 1 Getting to Know Your X6004 X6004 User’s Guide...
Page 45: How It Works
The following are some terms related to ZyXEL’s IP-PBX implementation. • Extension - This is a unique number assigned to each telephone connected to the X6004. Extensions are used to make calls between phones connected to the X6004 and to route calls from the outside world to their correct target.
Page 46: Figure 5 Fxs And Fxo Ports
• FXO (Foreign Exchange Office) Trunk - This type of outbound line group consists of telephone cables connected to ports on an FXO interface card on the X6004. The telephone cables lead to the PSTN (Public Switched Telephone Network), or in other words your traditional (non-VoIP) telephone company.
Page 47: Internal Call Routing
Internal call routing refers to calls between extensions on the X6004. People simply dial the extension they want to call. The X6004 checks to see if the number dialed is an existing extension and forwards the call to that extension. The X6004 by default allows people with extensions from one authority group to call extensions in another authority group.
Page 48: Figure 8 Outbound Call Routing - Advanced
The configuration requirement for setting up outbound call routing are: 1 Create an authority group. 2 Create extensions in the authority group. 3 Create an outbound line group. 4 Create LCRs and add outbound line groups to them. 5 Associate LCRs to authority groups. X6004 User’s Guide...
Page 49: Tutorials
Tutorials This chapter provides some examples of using the web configurator to set up and use the X6004. Specifically, the tutorials will show you how to set up the X6004 for a telephone network as shown in the following figure.
Page 50: Making Internal Calls
3.1.1 Configure SIP Extensions The following section introduces how to create the authority group called Basic and ten SIP extensions 1001 to 1010 on the X6004. The number of extensions you can create is limited by your service subscription (see Section 32.1.2 on page...
Page 51: Figure 11 Configuration > Pbx > Extension Management > Authority Group
Click the new authority group’s Advanced icon. Figure 13 Configuration > PBX > Extension Management > Authority Group 4 The following screen displays. Click Add SIP Peers to configure multiple SIP accounts at the same time. X6004 User’s Guide...
Page 52: Figure 14 Authority Group Configuration
1001 and the SIP password for this extension is 11100199. You do not need to configure the Prefix and Postfix values as long as the SIP password length is at least four digits long. Click Apply and wait for the X6004 to create the ten extensions. Figure 15 Add Multiple SIP Extensions 6 The SIP extensions display as shown here.
Page 53: Connect Ip Phones
You can now set up your IP phones. The next figure shows the network connections of the IP phones and the X6004. In this example, all of the IP phones and the X6004 are connected to an Ethernet switch and are all assigned IP addresses in the same subnet.
Page 54: Register Ip Phones
Appendix on page 381 for supported IP phones). The configuration file contains the SIP settings that the SIP device uses to register with the X6004. The following graphic shows an IP phone (A), softphone (B), VoIP gateway (C), and ATA (D) downloading configuration text files from the X6004.
Page 55: Figure 19 Auto Provisioning
2 Enter the SIP device’s MAC address (or serial number if it is a ZyXEL softphone). This example is for a softphone with a serial number of 1234567890. Click Set Profile. Figure 21 Configuration > PBX > Server Configuration > Auto Provision > Edit X6004 User’s Guide...
Page 56: Making Pstn Calls
Once the IP phones receive their configuration information via auto provisioning, they will automatically register with the X6004. You can make internal calls by dialing the extension number assigned to each phone. 3.2 Making PSTN Calls The following section shows you how to make and receive calls via a connection to the PSTN.
Page 57: The Pstn Connection
Chapter 3 Tutorials 3.2.1 The PSTN Connection This example assumes that the X6004 has an FXO interface card already installed (refer to the Quick Start Guide) and that you have connected your telephone cables to the outlets that connect to your local telephone company. The front of your X6004 should look as shown in the following figure.
Page 58: Figure 26 Add Fxo Trunk
Figure 29 Configuration > PBX > Outbound Line Management > Outbound Line Group 6 Make sure the Default AA option is selected (FAX is used to forward calls to a single extension, such as your FAX machine’s extension) and click Apply. X6004 User’s Guide...
Page 59: Creating A Dialing Rule For Pstn
Chapter 3 Tutorials Figure 30 Confirm AA Setting 7 People from the outside world can now call the X6004 using the PSTN numbers provided by your local telephone company. The Default AA prompts the callers to dial the extension they would like to reach. See Section 3.2.2 on page 59...
Page 60: Figure 33 Local_Call Lcr
• Specify an offset value. In our example, we configure an offset value of 1. The offset value tells the X6004 how many initial digits (if any) it should strip off of the dialed number before routing the call to the external line. See...
Page 61: Assigning An Lcr To An Authority Group
Figure 37 Outbound Calls via PSTN The X6004 The X6004 matches this number sends the call with the local_call to 5555555. PSTN LCR, applies the offset (strips off the 0) 5555555 Caller dials and routes the call to PSTN. 05555555 1001 X6004 User’s Guide...
Page 62: Making Itsp Calls
The following section introduces how to configure a connection to the ITSP. This example assumes that the X6004 has a network connection to the SIP server at your ITSP. The following figure shows the network configuration used in this example.
Page 63: Figure 40 Configuration > Pbx > Outbound Line Management > Outbound Line Group
(“ITSP1” in this example) and click Apply. Note the Machine ID field (this is a name automatically assigned to the X6004), in some management screens the outbound line group is identified in the following format Machine ID:Group Name, so in our example it is IPPBX_001:ITSP1.
Page 64: Figure 42 Configuration > Pbx > Outbound Line Management > Outbound Line Group
ITSP (in our example we use the sample information as shown in Table 3 on page 63). Click Apply when you are done. Figure 43 SIP Connection Configuration 5 The Outbound Line Group screen displays again. Click the Auto-Attendant icon in the SIP Trunk section of the screen. X6004 User’s Guide...
Page 65: Creating A Dialing Rule For Itsp
FAX machine’s extension) and click Apply. Figure 45 Confirm AA Setting 7 People from the outside world can now call the X6004 using the numbers provided by your ITSP. The Default AA prompts the callers to dial the extension they would like to reach.
Page 66: Figure 46 Outbound Calls Via Itsp
Section 3.3.1 on page 62), then click the Right icon to move it to the Selected column. Click Apply to save the outbound line group in the LCR and then click the Add icon to configure a dial condition. X6004 User’s Guide...
Page 67: Figure 48 Long_Distance_Call Lcr
• Specify an offset value. In our example, we configure an offset value of 1. The offset value tells the X6004 how many initial digits (if any) it should strip off of the dialed number before routing the call to the external line.
Page 68: Assigning An Lcr To An Authority Group
4 You are done configuring the LCR. However, before it can be used by any of the phones connected to the X6004, the LCR needs to be assigned to an appropriate authority group. 3.3.3 Assigning an LCR to an Authority Group The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition).
Page 69: Making Isdn Calls
/This example assumes that the X6004 has an ISDN PRI interface card already installed (refer to the Quick Start Guide) and that you have connected your telephone cables to the outlets that connect to your local telephone company. The front of your X6004 should look as shown in the following figure.
Page 70: Figure 54 Pri Interface Card Connection
PRI device or on the set up information provided by your telephone service provider. See Section 6.6 on page 123 for more information. Click Apply to save your changes. X6004 User’s Guide...
Page 71: Figure 55 Configuration > Pbx > Server Configuration > Server > Pri
(OG_PRI1 in this example) and click Apply. Note the Machine ID field (this is a name automatically assigned to the X6004). In some web configurator screens, the outbound line group is identified in the following format Machine ID:Group Name, so in our example it is IPPBX_001:OG_PRI1.
Page 72: Figure 58 Configuration > Pbx > Outbound Line Management > Outbound Line Group
7 Select the Default AA option and click Apply. Figure 61 Confirm AA Setting 8 People from the outside world can now call the X6004 using the ISDN numbers provided by your local telephone company. The Default AA prompts the callers to dial the extension they would like to reach.
Page 73: Creating A Dialing Rule For Isdn
The following sections show you how to create outbound dialing rules (also referred to as Least Cost Routing or LCR). The LCRs determine which outside line the X6004 should use to complete outbound calls. In our example we want to use the OG_PRI1 outbound line group to complete local calls.
Page 74: Assigning An Lcr To An Authority Group
4 You are done configuring the LCR. However, before it can be used by any of the phones connected to the X6004, the LCR needs to be assigned to an appropriate authority group. 3.4.3 Assigning an LCR to an Authority Group The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition).
Page 75: Isdn Network Configuration Examples
Caller dials 8005555555 BRI/PRI 1001 3.5 ISDN Network Configuration Examples The following section shows you some examples of deploying the X6004 using ISDN in organizations of various sizes. The following figure shows the three examples (1 ~ 3). X6004 User’s Guide...
Page 76: Example 1: Small/Medium Business
Figure 69 ISDN Network Configuration ISDN Line 3.5.1 Example 1: Small/Medium Business For a small/medium company, the X6004 is the only device that forwards ISDN calls between the company and the telephone service provider. • For an example of configuring ISDN settings, see Section 3.4 on page...
Page 77: Example 2: Company With Existing Pbx
In this example, we use one PRI line between the X6004 and the PBX to support up to 23 (using T1) or up to 30 (using E1) voice channels. The capacity and cost for call number support is greater than using FXO interface cards.
Page 78: Example 3: Company With Existing Pbx And Expanding Employees
For a company which has a PBX, and is expanding to include more employees, or a new branch office (for example). The X6004 is behind the PBX system connected using a PRI line. • See an example of configuring ISDN settings in Section 3.4 on page...
Page 79: Customizing Feature Codes
Click Configuration > PBX > Server Configuration > Server > Feature Code to display the codes used for the X6004’s call features. You can change the codes in this screen. Provide the users with a list of the features and corresponding codes. Users on your network can then dial a code from their telephone to activate a specific feature.
Page 80: Using Your Web Portal
3.7 Using Your Web Portal Every phone user has a personal web portal on the X6004. You can log in and make changes to your account setup, and IP phone users also use the web phone. The web phone is just like the telephone you usually use to make calls from this extension;...
Page 81: Changing Your Security Information
Chapter 3 Tutorials Don’t forget the “s” in “https://” - this “s” indicates a secure IP address, which means that communication between your computer and the X6004 (including your phone calls) cannot be intercepted by anyone else. The following screen displays.
Page 82: Personalizing Your Settings
Chapter 3 Tutorials The SIP Auth Password field does not display if you connect to the X6004 using a regular analog telephone system. Figure 78 Tutorial: Changing Security Information • Enter the new SIP Auth Password in the field on the left, and enter it again in the field on the right.
Page 83: Figure 80 Tutorial: Configuring Call Settings
Sun boxes. In the Time field, use the drop-down lists to enter 09 : 00 ~ 17 : 30. 2 Do Not Disturb: Ensure that Disable is selected. You can turn this on later if you want. X6004 User’s Guide...
Page 84: Figure 81 Tutorial: Dnd White List
Number field and click Add after each one. Click Apply when you are finished. Figure 83 Tutorial: Black List 6 Block Calls Without Caller ID: Ensure that Disable is selected. 7 Click Apply. Your call settings are successfully configured! X6004 User’s Guide...
Page 85: Setting Up Voicemail
Attached Voice File and select Delete Voice Message After Mailed. Click Apply. 3.7.6 Using the Web Phone (IP Phone Users Only) Click the Web Phone tab at the top of the screen. Figure 86 Tutorial: Web Phone Tab If a screen similar to the following displays, click Yes. X6004 User’s Guide...
Page 86: Figure 87 Tutorial: Security Pop-Up
) button. End a call Press the “Hang up” ( ) button. Adjust the speaker Use the slider on the left of the keypad. volume Adjust the microphone Use the slider on the right of the keypad. volume X6004 User’s Guide...
Page 87: Capturing Packets Using The Web Configurator
3.8 Capturing Packets Using the Web Configurator The following section shows you how to capture packets using the X6004 web configurator. You may need to do this if there are problems.In this example, a SIP phone (P) fails to register to the X6004.
Page 88: Figure 91 Tutorial: Packet Capture
Chapter 3 Tutorials 2 Open another browser and log into the X6004 using the newly created debug admin account. 3 Go to Maintenance > Administration > Diagnostics > Packet Capture and fill in the following information. • Interface: LAN • Host: 192.168.1.150 •...
Page 89: Figure 93 Tutorial: Analyze Packets Using Ethereal
You may be asked to provide another file containing more real-time system information. Select Maintenance > Administration > Diagnostics > Information Collect and click Collect Now. Wait several seconds, then click Download and Save to save the file on your computer. Figure 94 Tutorial: Get Real-Time System Information X6004 User’s Guide...
Page 90 Chapter 3 Tutorials X6004 User’s Guide...
Page 91: Web Configurator & Network Setup
Web Configurator & Network Setup The Web Configurator (93) Network Deployment (103)
Page 93: The Web Configurator
4.2 System Login 1 Start your web browser. 2 Type “https://” and the IP address of the X6004 (for example, the default LAN IP address is 192.168.1.12 and the default WAN IP address is 172.16.1.1) in the Location or Address field. Press [ENTER].
Page 94: Figure 95 Web Configurator: Login
Change the default password, note it down and put it in a safe place. Click Apply to go to the status screen of the web configurator. The first time you log in to the X6004 a wizard guides you through initial network configuration. See the Quick Start Guide for an initial setup example.
Page 95: The System Screen
Alternatively, mouse over the ZyXEL logo or the individual ports to view more detailed status information. Click on the ZyXEL logo to go to the status screen of the X6004 or click on the individual ports to go to their configuration screens.
Page 96: The Navigation Panel
Use this screen to configure the WAN IP address of the X6004. DDNS Use this screen to specify DNS servers that the X6004 uses for domain name to IP address mappings. Use this screen to configure the time settings on the X6004.
Page 97 Use this screen to check the status of peer X6004s. Monitor These screens allow you to view the status of your X6004 or if you set up a ZyStack you can view the status of all the participating X6004s. System...
Page 98: Dashboard - System Information
Chapter 4 The Web Configurator Table 10 Navigation Panel Links (continued) LINK DESCRIPTION Backup & Restore Use this screen to backup and restore the configuration or reset the X6004 to its factory defaults. Firmware Use this screen to perform firmware upgrades on the X6004.
Page 99: Saving Your Configuration
Refresh Now to apply your setting. You can also click Refresh Now to update the screen immediately. See the similar field descriptions in Table 115 on page 286. 4.5 Saving Your Configuration When you are done modifying the settings in a screen, click Apply to save your changes. X6004 User’s Guide...
Page 100: Icons In The Web Configurator
If you forget the administrator password, you will need to reset the X6004 back to the factory defaults. Use the RESET button on the front panel of the X6004 to reset the X6004 back to factory defaults. Press and hold the RESET button for 10 seconds. The X6004 will reload its factory defaults.
Page 101: Logging Out Of The Web Configurator
Figure 99 Web Configurator: Logout Link 4.10 Help The web configurator’s online help has descriptions of individual screens and some supplementary information. Click the Help ( ) link from a web configurator screen to view an online help description of that screen. X6004 User’s Guide...
Page 102 Chapter 4 The Web Configurator X6004 User’s Guide...
Page 103: Network Deployment
SIP server at the ITSP. SIP IP devices use the WAN IP address of the X6004 to connect to it. On the LAN, SIP IP phones use the LAN IP address of the X6004 to connect to it. Figure 100 Network Deployment Overview...
Page 104: What You Need To Know About Network Deployment
Network Time Protocol allows devices to synchronize their time setting with an external time server. Static Routes When you configure static routes on the X6004, you are informing the X6004 about how to reach networks and devices that are not reachable via the default gateway. VLANs Virtual Local Area Networks, standardized as IEEE 802.1Q, allow a physical network to be...
Page 105: The Lan Screen
Chapter 5 Network Deployment • If the X6004 is behind a firewall, then you must make sure that you create firewall rules to let VoIP traffic pass through to the X6004. • If the X6004 is behind a NAT router, then you must make sure that you configure forwarding rules for VoIP communication to get to the X6004.
Page 106: The Ddns (Dynamic Dns) Screen
DNS services so that anyone can contact you. SIP IP phones can access the SIP server on the X6004 using a domain name (for instance myhost.dhs.org, where myhost is a name of your choice) that will never change instead of using an IP address that changes each time you reconnect.
Page 107: Dyndns Wildcard
Select the check box to enable DynDNS Wildcard. Option Interface This field displays the interface registered to use DDNS services. On the X6004 it always displays “WAN”. Mail Exchanger Use this field if the mail exchange server in your organization has a dynamically assigned IP address and you have not already registered it with a Dynamic DNS provider.
Page 108: The Ntp (Network Time Protocol) Screen
Chapter 5 Network Deployment 5.5 The NTP (Network Time Protocol) Screen Use this screen to configure time settings on the X6004. To access this screen, click Configuration > Network > NTP. Figure 104 Configuration > Network > NTP Each field is described in the following table.
Page 109: The Static Route Screen
For instance, the X6004 knows about the IP phones in subnet N1 in the following figure. However, the X6004 is unable to route a packet to phones in subnet N2 because it doesn't know that there is a route through Router 1 (R). Static routes tell the X6004 about the subnets beyond the router its directly connected to.
Page 110: Adding A Static Route
Table 16 Configuration > Network > Static Route LABEL DESCRIPTION Delete Select this checkbox and click Delete to remove this static route from the X6004. Destination This parameter specifies the IP network address of the final destination. Routing is Network always based on network number.
Page 111: The Vlan Screen
Chapter 5 Network Deployment 5.7 The VLAN Screen Use this screen to configure VLAN settings in the X6004. Click Configuration > Network > VLAN to open the VLAN screen. Figure 108 Configuration > Network > VLAN The following table describes the labels in this screen.
Page 112 IEEE 802.1p defines up to eight separate traffic types by inserting a tag into a MAC-layer frame that contains bits to define class of service. Frames without an explicit priority tag are given the default priority of the incoming port. X6004 User’s Guide...
Page 113 IP PBX Server (115) Auto Provision (131) QoS (137) Voice Mail (141) Phonebook (147) Office Hours (157) Authority Group (159) Ring Group (185) Pickup Group (195) Call Access Code (199) DSP Management (153) Outbound Line Group (203) Auto-Attendant (231) LCR (243) Group Management (249) Call Services (257) ZyStack (273)
Page 115: Server
H A P T E R Server 6.1 Overview This chapter shows you how to set up your IP PBX SIP server settings on the X6004. It also covers parameters for FXO/FXS, ISDN BRI/PRI channels, call blocking settings, feature codes and email settings.
Page 116: What You Need To Know About Servers
PBX. FXS Channel An FXS channel is a connection from the X6004 to an analog phone via one of the FXS ports installed on the X6004. After you install the FXS interface card on the X6004 (see the Quick Start Guide), you can configure how the X6004 adjusts the signal volume sent to and received from a connected device such as an analog phone or a PBX.
Page 117: Figure 110 Q.sig Configuration Example
• AUS - Australian TS013 switches Q.SIG Q.SIG is a protocol used for ISDN PRI voice signaling. Q.SIG enables the X6004 to connect PBXs and central office switches (COs) using the Q.SIG protocol. The X6004 can be a Q.SIG master or Q.SIG slave.
Page 118: Before You Begin
X6004. 6.2 The IP-PBX Server Global Screen Use this screen to set up the SIP server settings on the X6004. SIP clients, such as the IP phones on your network, must enter this information when registering with the X6004. To access this screen, click Configuration >...
Page 119: The Fxo Screen
Click this to set every field in this screen to its last-saved value. 6.3 The FXO Screen Use this screen to configure settings related to the FXO lines configured on the X6004. To access this screen, click Configuration > PBX > Server Configuration > Server > FXO.
Page 120: The Fxs Screen
FXO lines. -6 is the quietest, and 6 is the loudest. Busy Detect The X6004 listens for a tone to detect if an FXO line has been hung up. This tone differs by region and it may also differ slightly between carriers. In some cases the X6004 may mistake background noise for a busy line signal.
Page 121: The Bri Screen
Use these fields to specify the FXS interface which you want to configure. Configuration Machine ID Specify the X6004 for which you want to configure FXS settings. This field is only configurable if you have more than one X6004 working in a ZyStack. Slot Specify which FXS interface card you want to configure.
Page 122: The Pri Screen
Use these fields to specify the ISDN BRI interface which you want to configure. Machine ID Specify the X6004 for which you want to configure ISDN BRI settings. This field is only configurable if you have more than one X6004 working in a ZyStack.
Page 123: Figure 116 Configuration > Pbx > Server Configuration > Server > Pri
Chapter 6 Server Figure 116 Configuration > PBX > Server Configuration > Server > PRI Figure 117 Settings for PRI Switch Types 4ESS 5ESS NET5 Q.SIG X6004 User’s Guide...
Page 124: Table 24 Configuration > Pbx > Server Configuration > Server > Pri
Use these fields to specify the ISDN PRI interface which you want to configure. Machine ID Specify the X6004 for which you want to configure ISDN PRI settings. This field is only configurable if you have more than one X6004 working in a ZyStack.
Page 125: The Call Block Screen
Click this to set every field in this screen to its last-saved value. 6.7 The Call Block Screen Use this screen to have the X6004 not accept incoming calls from specific phone numbers or calls without caller ID. Click Configuration > PBX > Server Configuration > Server > Call Block to view the screen as shown next.
Page 126: The Call Blacklist Screen
6.7.1 The Call Blacklist Screen Use this screen to set up a list of phone numbers that are not allowed to call into the X6004. You can also use the letters N, Z and X to represent numbers you want to block. The letter “N”...
Page 127: Figure 120 Configuration > Pbx > Server Configuration > Server > Feature Code
Enter the code used to enable call forwarding when there is no answer at an Answer On extension. Call Forward No Enter the code used to disable call forwarding when there is no answer at an Answer Off extension. X6004 User’s Guide...
Page 128: The E-Mail Screen
Click this to set every field in this screen to its last-saved value. 6.9 The E-Mail Screen Use this screen to configure the mail server information through which the X6004 sends voice mails and CDR (Call Detail Record) files to the email addresses which you configured in extension voice mail (see Section 13.3.8 on page...
Page 129: Network Technical Reference
• North America and Japan use 23B+1D, with a total bandwidth of 1.544 Mbps (T1). • Europe, Australia and most of the rest of the world use the slightly higher capacity E1 which is 30B+1D with a total bandwidth of 2.048 Mbps. X6004 User’s Guide...
Page 130 Chapter 6 Server X6004 User’s Guide...
Page 131: Auto Provision
Auto Provision 7.1 Overview This chapter shows you how to set up auto provisioning for the SIP clients of the X6004. Auto provisioning allows administrators to configure VoIP related settings on ZyXEL’s SIP clients from a central location. You can set up and maintain a configuration file associated with a SIP extension on the X6004.
Page 132: Before You Begin
Once a ZyXEL VoIP devices finds the X6004, it sends an HTTP request for a configuration file. The X6004 checks to see if it has a configuration file associated with the serial number or MAC address of the ZyXEL device requesting the configuration file. If the X6004 has the configuration file, then it sends the configuration file to the ZyXEL VoIP device.
Page 133: Auto Provision Edit Settings
Click the Advanced icon to view the settings in the configuration file. 7.2.1 Auto Provision Edit Settings Use this screen to set up the auto provisioning settings for an extension on the X6004 and associate it with a ZyXEL device on your network. To access this screen, click Configuration >...
Page 134: Auto Provision View Sptgen
Specify the amount of time in seconds to have SIP clients wait before the next time Interval Time of provision file downloading from the X6004. Enter the time range between 21600 to 604800 seconds (between 6 to 168 hours). The default value is 43200 seconds (12 hours).
Page 135: Figure 124 Configuration > Pbx > Server Configuration > Auto Provision > Advanced
Figure 124 Configuration > PBX > Server Configuration > Auto Provision > Advanced The SPTGEN file displays the configuration settings sent from the X6004 to a ZyXEL device configured for auto provisioning. Click Cancel to go back to the Auto Provision screen.
Page 136 Chapter 7 Auto Provision X6004 User’s Guide...
Page 137: Qos
Some degree of packet loss will not be noticeable to the end user, but as packet loss increases the quality of sound degrades. The X6004 can be configured to change the priority field of IP packets for all outgoing RTP (Real Time Protocol) packets. The X6004 supports Type of Service (ToS) and Differentiated Services (Diffserv) for implementing QoS.
Page 138: Before You Begin
8.1.3 Before You Begin Before you start configuring QoS on your X6004, you should know the type of QoS your network uses, and the relevant setting that you want to assign to the X6004’s traffic.
Page 139: The Qos Screen
Chapter 8 QoS 8.2 The QoS Screen Use this screen to set up the QoS settings on the X6004. To access this screen, click Configuration > PBX > Server Configuration > QoS. Figure 125 Configuration > PBX > Server Configuration > QoS Each field is described in the following table.
Page 140 Chapter 8 QoS X6004 User’s Guide...
Page 141: Voice Mail
Section 9.3 on page 142. 9.2 The Voice Mail Screen Use this screen to set up the voice mail settings on the X6004. To access this screen, click Configuration > PBX > Server Configuration > Voice Mail. X6004 User’s Guide...
Page 142: Accessing Voice Mail
Specify the maximum number of seconds for all voice mail messages for each Usage extension. When a user hits this limit then the X6004 will no longer save voice mail messages. This value can be from 1 to 300 seconds. A hard disk installed can increase this value to up to 5000 seconds.
Page 143: Figure 127 Personal Voice Mail Flow
The following figure describes the Voice Message Menu. From Voice Mail Main, press number 1 on your phone keypad to enter this menu. The X6004 will play you a new message. Then you can choose either one of the following options for the next action.
Page 144: Figure 128 Personal Voice Mail: Voice Message Menu
The following figure describes the Mail Box Options Menu. From Voice Mail Main, press number 0 on your phone keypad to enter this menu. This menu allows you to record your messages which are played for the initial greeting or when you (your extension) is unavailable, busy. X6004 User’s Guide...
Page 145: Figure 130 Personal Voice Mail: Mail Box Options Menu
A voice message is stored as a .wav file and the size is about 8 KB per second. A storage of 64 MB can store messages recorded for about two hours in total. When you enable ZyStack, voice messages are stored on each X6004, not on the master X6004 centrally.
Page 146 Chapter 9 Voice Mail X6004 User’s Guide...
Page 147: Phonebook
LDAP directory on your network. • You can also create local phonebook entries via the web configurator of the X6004. The entries in the phonebook are available to users on your network via the personal web...
Page 148: Before You Begin
10.2 The Phonebook Configuration Screen Use this screen to set up a connection to an LDAP server on the X6004 and to either import or export your local phonebook. To access this screen, click Configuration > PBX > Server Configuration >...
Page 149: The Import Phonebook Screen
The following screen appears after you click Import in the Phonebook Config screen. Figure 132 Import Phonebook Screen Review the phonebook entries and click Apply to save this phonebook to the X6004. This overrides any previously stored local phonebook entries. Click Cancel if you don’t want to save this phonebook to the X6004.
Page 150: Figure 133 Configuration > Pbx > Server Configuration > Phonebook > Ldap Phonebook
This table displays the phonebook entries retrieved from the LDAP database. department Regular update at Select this and specify the time in hour and minute format at which the X6004 should update the LDAP phonebook with the LDAP database. Click Set to save this setting.
Page 151: The Local Phonebook Screen
Chapter 10 Phonebook 10.4 The Local Phonebook Screen Use this screen to set up the local phonebook settings on the X6004. To access this screen, click Configuration > PBX > Server Configuration > Phonebook. Figure 134 Configuration > PBX > Server Configuration > Phonebook > Local Phonebook Each field is described in the following table.
Page 152: Figure 135 Local Phonebook Add/Edit Screen
Type a department value for this local phonebook entry. This field is limited to 127 printable ASCII characters, spaces are allowed but “=” is not. Apply Click Apply to save your settings. Cancel Click Cancel to return to the Local Phonebook screen without saving your changes. X6004 User’s Guide...
Page 153: Dsp Management
The X6004 is equipped with an onboard DSP module and two extensible DSP slots by default. You can upgrade the existing DSP module with one or two that can process more channels. You can also install a second module to increase the number of calls the X6004 can handle simultaneously. See the product specification in...
Page 154: Before You Begin
Take the following steps to install a second Digital Signal Processor in your X6004. 1 Ensure the power is off and all cables are disconnected. Lay the X6004 upside down on a flat, dry surface. The DSP hatch is located on the base of the X6004.
Page 155: The Dsp Management Screen
Figure 137 Removing a DSP Module 11.3 The DSP Management Screen Use this screen to manage the DSP channels available on the X6004. To access this screen, click Configuration > PBX > Server Configuration > DSP Management. Your changes of DSP resource reservation will be applied after all ongoing calls are finished.
Page 156: Table 37 Configuration > Pbx > Server Configuration > Dsp Management
Total available The X6004 automatically detects the total available DSP channels available on the X6004 and displays them in this field. This value is based on the DSP modules you have installed on the X6004. This field displays the total DSP channels assigned to the FXO ports on the X6004.
Page 157: Office Hours
Office Hours 12.1 Overview This chapter shows you how to set the office hours for the X6004. You can use office hours to have the X6004 deal with incoming calls differently at different times of day and night. 12.1.1 What You Can Do in the Office Hour Screen Use the Office Hour screen to configure the days of the week and times you are in the office.
Page 158: Figure 139 Configuration > Pbx > Server Configuration > Office Hour
Use this section to specify office hours on the X6004. Days of Week Check the days of the week which you want the X6004 to treat as working days. Time Specify the time range during the working days that you want the X6004 to treat as working hours.
Page 159: Authority Group
This chapter focuses on how to create authority groups on the X6004. It also shows you how to configure settings for SIP, FXS and ISDN BRI on the X6004. The following figure shows the X6004’s extensions divided into three authority groups (AG1, 2 and 3).
Page 160: What You Need To Know About Authority Groups
176. • Use the Add an FXS Extension and Configure FXS Extensions screens to add a regular telephone extension to an authority group on the X6004, and configure its settings. See Section 13.3.11 on page 177 Section 13.3.12 on page 177.
Page 161: The Authority Group Screen
13.2 The Authority Group Screen Use this screen to set up authority groups on the X6004. To access this screen, click Configuration > PBX > Extension Management > Authority Group. Figure 141 Configuration > PBX > Extension Management > Authority Group Each field is described in the following table.
Page 162: The Add/Edit Authority Group Screen
Back to Authority Click this to go back to the main Authority Group screen. Group The following screen appears if the X6004 cannot find the extension that you queried. Figure 143 13.2.2 The Add/Edit Authority Group Screen Use the Add Authority Group screen to create a new authority group. Use the Edit Authority Group screen to change the description of an existing authority group.
Page 163: The Authority Group Configuration Screen
DESCRIPTION Machine ID This field is only available when adding a new authority group. If you have configured ZyStack, select the X6004 on which you want to create this authority group. Group Name Type a new name or modify an existing name for this authority group. You can use up to 20 alphanumeric characters and underscore (_).
Page 164: Figure 145 Authority Group Configuration
IP phones connected to the X6004, the FXS Peer section shows you the extensions created for the analog phones connected to the X6004 and the BRI Peer section shows you the extensions created for the ISDN phones connected to the X6004.
Page 165: Extension Features
• Call Blocking - set up a list of telephone numbers that you don’t want to receive calls from. Or, stop calls without caller ID from reaching your extension. • Voice Mail Forwarding - Configure the X6004 to forward your voice mail messages to your email account.
Page 166: Figure 146 Add Multiple Sip Extensions
Type the first extension number for this range of extensions. Extensions can be from 1 to 20 digits long. Step/Interval Type the value of the increment, which the X6004 uses to create this range of extensions. Amount Type the number of extensions you want to create. The number of extensions you can create is limited by the subscription service registered on the X6004 (see Section 32.4 on page...
Page 167: Add A Sip Extension: The Basic Screen
13.3.2 Add a SIP Extension: The Basic Screen Use this screen to add a SIP extension to an authority group on the X6004. To access this screen, click the Add icon in the Authority Group configuration screen. X6004 User’s Guide...
Page 168: Configure Sip Extensions: The Basic Screen
Chapter 7 on page 131), you can select Random and type the length of the password (4 - 32). The X6004 will assign a random SIP password to this extension. The password will be automatically sent to the IP phone client.
Page 169: The Sip Extension Call Forward Screen
SIP Auth. User Type the SIP user name associated with this extension. The IP phone registering Name with the X6004 must provide this for authentication. The user name can be up to 32 alphanumeric characters long. Spaces are not allowed. SIP Auth.
Page 170: Figure 149 Sip Extension: Call Forward
Use this section to configure call forwarding settings for your extension. Setting Office Hours The X6004 has separate rules for call forwarding during office hours then after office hours. The settings you configure specify the office hours for this extension and affect call forwarding during those office hours.
Page 171: The Dnd White List Screen
Use this screen to edit the DND White List for your extension. This is a list of extensions that the X6004 will forward calls from even if you have DND enabled. To access this screen, click the DND White List button in the Call Forward screen.
Page 172: The Find Me List Screen
Use this screen to edit the Find Me List for your extension. This is a list of extensions that the X6004 tries to call if you do not pick up a call. To access this screen, click the Find Me List button in the Call Forward screen.
Page 173: The Blacklist Screen
Highlight an existing Find Me List extension and use the up arrow to move it up in the list or use the down arrow to move it down in the list. The X6004 will try to forward the call to the extensions in the list in the order they appear from top to bottom.
Page 174: The Sip Extension Advanced Screen
Select this feature if you want complete voice messages to be sent to the email File address you specified in the Received E-mail Address field. Delete Voice Mail Check this box to delete voicemail messages stored on the X6004 after they have After Mailed been emailed. Apply Click this to save your changes.
Page 175: Table 51 Sip Extension: Advanced
- Send the DTMF tones in SIP messages. MWI Mode Check this box to enable Message Waiting Indicator (MWI) mode for this extension. The X6004 sends a beeping tone to the IP phone when there is at least one voicemail for this extension. Group Pickup Check this box if you want to enable the group pickup feature for this extension.
Page 176: The Auto Provision Screen
Chapter 13 Authority Group 13.3.10 The Auto Provision Screen Use this screen to generate the auto provision file for the SIP extension on the X6004. To access this screen, click the Auto Provision tab in any of the SIP extension configuration screen to view the screen as shown.
Page 177: The Add An Fxs Extension Screen
Chapter 13 Authority Group 13.3.11 The Add an FXS Extension Screen Use this screen to add an FXS extension to an authority group on the X6004. To access this screen, click the Add icon in the Authority Group configuration screen.
Page 178: The Fxs Extension Call Forward Screen
13.3.14 The FXS Extension Voice Mail Screen The fields in this screen are the same as the fields for SIP extension voice mail screen. Refer to Table 50 on page 174 for detailed field descriptions. X6004 User’s Guide...
Page 179: The Fxs Extension Advanced Screen
Figure 158 FXS Extension: Advanced Screen 13.3.16 The Add a BRI Extension Screen Use this screen to add an BRI extension to an authority group on the X6004. To access this screen, click the Add icon in the Authority Group configuration screen.
Page 180: Configure Bri Extensions: The Basic Screen
In the following example, two ISDN phones are connected to a single ISDN BRI port. Each phone has a unique MSN. These MSNs must correspond to those configured on the X6004. The phone A only answers the call dialing to 5555.
Page 181: The Bri Extension Call Forward Screen
13.3.19 The BRI Extension Voice Mail Screen The fields in this screen are the same as the fields for SIP extension voice mail screen. Refer to Table 50 on page 174 for detailed field descriptions. X6004 User’s Guide...
Page 182: The Bri Extension Advanced Screen
(pass- rate of 16 KHz. G.722 provides excellent sound quality. through) Note: The X6004 supports G.722 pass-through, meaning that devices communicating via the X6004 must support this codec. G.722 AMR- G.722.2 is similar to G.722, but with a lower compression rate that can vary according to WB (pass- the amount of available bandwidth.
Page 183: Table 59 Video Codecs Supported
Video codecs are used by video phones to compress the amount of information sent between two devices. Video codecs encode video signals into digital signals and decode the digital signals back into video signals. Although the X6004 does not perform any video coding, it does support the passthrough of the following video codecs.
Page 184 Chapter 13 Authority Group X6004 User’s Guide...
Page 185: Ring Group
Incoming call 14.1.1 What You Can Do in the Ring Group Screen Use the Ring Group screen to view and configure the X6004’s ring groups. You can also add and edit page groups and hunt groups. See Section 14.2 on page 189.
Page 186: Before You Begin
Chapter 14 Ring Group 14.1.3 Before You Begin Before you configure the X6004’s ring groups, you should decide exactly how you want to divide your extensions into groups, and consider exactly how you want the extensions to behave when calls come in.
Page 187: Figure 165 Add Ring Group
Next, highlight the extensions you want to belong to the Marketing page group one at a time and use the Right icon to move them to the Selected Member column. Click Apply when you are done. X6004 User’s Guide...
Page 188: Figure 168 Ring Group For Marketing (Completed)
> PBX > Group Management and click the Advanced icon next to the Basic authority group as shown next. Figure 169 Configuration > PBX > Group Management 7 Select the Marketing entry in the Advanced Setting column and click Apply. Figure 170 Page Group to Authority Group Assignment X6004 User’s Guide...
Page 189: The Ring Group Screen
Marketing page group. 14.2 The Ring Group Screen Use this screen to set up ring groups on the X6004. To access this screen, click Configuration > PBX > Extension Management > Ring Group. Figure 171 Configuration > PBX > Extension Management > Ring Group Each field is described in the following table.
Page 190: The Edit Ring Group Screen
Add Ring Group Machine ID Select the ID of the X6004 on which you want to configure the ring group. This is an internal name (not configurable) of the X6004. Only one choice is shown if you have not configured ZyStack.
Page 191: The Add/Edit Page Group Screen
14.2.4 The Add/Edit Page Group Screen The screens for editing or adding page groups on the X6004 contain the same fields. Only the screen used to add page groups is shown below. Click the Add (or Edit) icon in the Paging section of the Ring Group configuration screen to view the screen as shown.
Page 192: The Add/Edit Hunt Group Screen
14.2.5 The Add/Edit Hunt Group Screen The screens for editing or adding hunt groups on the X6004 contain the same fields. Only the screen used to add hunt groups is shown below. Click the Add (or Edit) icon in the Hunt section of the Ring Group configuration screen to view the screen as shown.
Page 193: Figure 176 Add/Edit Hunt Group
Description Type a description for this hunt group. Ring Algorithm Select the method for the X6004 to decide the ring order of extensions in this hunt group. • Ring All - ring all extensions at the same time until one answers.
Page 194 Chapter 14 Ring Group X6004 User’s Guide...
Page 195: Pickup Group
This chapter shows you how to configure and manage pickup groups on the X6004. The X6004 allows you to organize sets of extensions into pickup groups. All telephone users with extensions in the same pickup group can answer incoming calls for any member of that group.
Page 196: Pickup Group Example
Group Pickup code answers the call. 15.2 The Pickup Group Screen Use this screen to manage pickup groups on the X6004. To access this screen, click Configuration > PBX > Extension Management > Pickup Group. Figure 179 Configuration > PBX > Extension Management > Pickup Group...
Page 197: Add/Edit Pickup Groups
This field displays a description given to this pickup group. Add, Edit, Delete Click: • Add - to set up a new pickup group on the X6004. • Edit - to change the pickup group settings of an existing pickup group. •...
Page 198 Click on an extension in the Extensions Select column to highlight it and use the Left icon to move it to the Extensions Pool column. This removes this extension from the pickup group. Apply Click Apply to save your changes. Cancel Click Cancel to go back to the previous screen. X6004 User’s Guide...
Page 199: Call Access Code
AG2 (which cannot make long distance calls). She enters the code number and is able to place a call over the long distance connection. Figure 181 Call Access Code Overview Long Distance Enter Code X6004 User’s Guide...
Page 200: What You Need To Know About Call Access
X6004’s feature codes. 16.2 The Call Access Code List Screen Use this screen to manage the access codes for authority groups on the X6004. To access this screen, click Configuration > PBX > Extension Management > Call Access Code.
Page 201: The Set Call Access Code Screen
Delete - remove an access code configured for an authority group. 16.2.1 The Set Call Access Code Screen Use this screen to edit or create an access code on the X6004. To access this screen, click the Edit or Add icons in the Call Access Code screen.
Page 202: Figure 184 Configuration > Pbx > Extension Management > Call Access Code > Internal Extension Length
Table 70 Configuration > PBX > Extension Management > Call Access Code > Internal Extension Length LABEL DESCRIPTION Internal Extension Specify the range of the length of telephone numbers that are treated by the Length X6004 as extension to extension calls. Apply Click this to save your changes. X6004 User’s Guide...
Page 203: Outbound Line Group
Telephone Network) or ISDN (Integrated Service Digital Network) via an FXO/PRI/BRI port on the X6004. You can also use the FXO ports to connect to a traditional analog PBX, use the PRI port to connect to a primary rate interface, use the BRI port to connect to a basic rate interface, if your organization has one.
Page 204: What You Can Do In The Outbound Line Group Screen
17.1.2 What You Need to Know About Outbound Line Groups Outbound Trunk The outbound lines define a connection between the X6004 and the PSTN, ISDN, ITSP or your trusted peer (another X6004). To make calls from extensions on your network you still...
Page 205: Figure 186 Auto Attendant (Aa) Example
This example also shows three call examples. A - When an outsider calls 555-123457, the call is mapped to the extension 1111. B - When someone makes an outgoing call from the extension 1111, the caller ID shown to the callee is 555-123457. X6004 User’s Guide...
Page 206: Figure 188 Direct Example
BRI line to one TSP (Telecommunications Service Provider). Each X6004 has a unique MSN. These MSNs must correspond to those configured on the connected ITSP’s ISDN device. Device A’s auto-attendant system answers the incoming call only when the number matches the MSN configured on device A.
Page 207: Before You Begin
(for example, IP address) and a network connection to the peer device. 17.2 Outbound Line Group Screen Use this screen to manage the outside lines on the X6004. To access this screen, click Configuration > PBX > Outbound Line Management > Outbound Line Group.
Page 208: Add/Edit Fxo Trunk
Trusted Peer telephone company) via the FXO port on the X6004. • PRI Trunk - refers to a connection from the X6004 to the ISDN T1 or E1 trunk line via the PRI port on the X6004. • BRI Trunk - refers to a connection from the X6004 to the basic rate ISDN trunk line via the BRI port on the X6004.
Page 209: Configure An Fxo Trunk
LABEL DESCRIPTION Machine ID Select the ID of the X6004 on which you want to configure the FXO interface. This is an internal name (not configurable) of the X6004. Only one choice is shown if you have not configured ZyStack.
Page 210: Auto-Attendant For Incoming Analog Calls
17.4 Add/Edit PRI Trunk The screens for editing or adding a PRI trunk on the X6004 contain the same fields. Only the screen used to add a PRI trunk is shown below. Click the Add (or Edit) icon in the PRI Trunk section of the Outbound Line Group configuration screen to view the screen as shown.
Page 211: Configure A Pri Trunk
LABEL DESCRIPTION Machine ID Select the ID of the X6004 on which you want to configure the PRI interface. This is an internal name (not configurable) of the X6004. Only one choice is shown if you have not configured ZyStack.
Page 212: Figure 196 Configure A Pri Trunk - Aa
DDI mapping table, the Directory Number is the number that displays on the callee’s caller ID. Available This column displays the available slots and ports on the X6004. Click one slot Interface and port and then click the Right icon if you want to add it to this group.
Page 213: Auto-Attendant For Incoming Pri Calls
Click one port and click the Left icon if you want to remove it from the group. If you configure more than one interfaces in this outbound line group, the X6004 check and pick one of them available for an outgoing call.
Page 214: Add/Edit Bri Trunk
17.5 Add/Edit BRI Trunk The screens for editing or adding BRI trunks on the X6004 contain the same fields. Only the screen used to add BRI trunks is shown below. Click the Add (or Edit) icon in the BRI Trunk section of the Outbound Line Group configuration screen to view the screen as shown.
Page 215: Table 79 Configure A Bri Trunk
DDI mapping table. Available This column displays the available slots and ports on the X6004. Click one slot Interface and port and then click the Right icon if you want to add it to this outbound group.
Page 216: Auto-Attendant For Incoming Bri Calls
LABEL DESCRIPTION Machine ID Select the ID of the X6004 on which you want to configure the SIP trunk. This is an internal name (not configurable) of the X6004. Only one choice is shown if you have not configured ZyStack.
Page 217: Figure 202 Configure A Sip Trunk
SIP trunk. In the full SIP URI, this is the part before the @symbol. You can use up to 127 printable ASCII characters. SIP Local Port Enter the X6004’s listening port number, if your VoIP service provider gave you one. Otherwise, keep the default value. X6004 User’s Guide...
Page 218 You can use up to 127 printable ASCII Extended set characters. DTMF Mode Control how the X6004 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number.
Page 219 When two SIP devices start a SIP session, they must agree on a codec. If these SIP extensions are assigned to videophones, you must specify the video codecs used for video calls. The X6004 allows the following video codecs to passthrough: •...
Page 220: Auto-Attendant For Sip Trunks
Fax machine you want to forward calls to. Extension This field is only available if you select Extension in the Apply AA field. Type an Number extension or a hunting group number you want to forward calls to. DDI/DID Mapping Setting X6004 User’s Guide...
Page 221: Add/Edit Trusted Peer
17.7 Add/Edit Trusted Peer The screens for editing or adding trusted peers on the X6004 contain the same fields. Only the screen used to add a trusted peer is shown below. Click the Add (or Edit) icon in the Trusted Peer section of the Outbound Line Group configuration screen to view the screen as shown.
Page 222: Configure A Trusted Peer
SIP Service Enter the SIP service domain name. In the full SIP URI, this is the part after the @ Domain symbol. You can use up to 127 printable ASCII Extended set characters. X6004 User’s Guide...
Page 223 DESCRIPTION DTMF Mode Control how the X6004 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your trusted peer.
Page 224: Auto-Attendant For Trusted Peer
You can remove a codec type from being used from these extension by highlighting it and hitting the Left button. Apply Click this to save your changes and to apply them to the X6004. Cancel Click this to set every field in this screen to its last-saved value.
Page 225: Figure 206 Aa For Incoming Trusted Peer Calls
Click this to add a new DDI/DID-to-extension mapping rule. Apply Click this to save your changes and to apply them to the X6004. Cancel Click this to go to the Outbound Group screen without saving your changes.
Page 226 Chapter 17 Outbound Line Group X6004 User’s Guide...
Page 227 Chapter 17 Outbound Line Group X6004 User’s Guide...
Page 228 Chapter 17 Outbound Line Group X6004 User’s Guide...
Page 229 Chapter 17 Outbound Line Group X6004 User’s Guide...
Page 230 Chapter 17 Outbound Line Group X6004 User’s Guide...
Page 231: Auto-Attendant
Auto-Attendant 18.1 Overview This chapter shows you how to configure auto-attendant on the X6004. An auto-attendant is software which acts as an automatic switchboard operator. auto- attendants help route incoming calls to their proper extension. An auto-attendant is assigned to each outbound line group and it services incoming calls on those lines.
Page 232: What You Need To Know About Auto-Attendants
18.2.1 What You Need to Know About Auto-Attendants Default Auto-Attendant Structure The X6004 comes with a default auto-attendant. The default auto-attendant simply prompts callers to enter the extension they wish to reach. There is only one time when a caller has to make a decision.
Page 233: The Auto-Attendant Management Screen
Menu-2 with the addition of going back to Menu-1 (D). 18.3 The Auto-Attendant Management Screen Use this screen to view, add, edit or delete auto-attendants from the X6004. To access this screen, click Configuration > PBX > Outbound Line Management > Auto-Attendant.
Page 234: The Add/Edit Auto-Attendant Screen
Type a description for this Auto-Attendant. You can use alphanumeric characters as well as the underscore “_”. Spaces are allowed. Add/Edit Click Add to save your changes. Cancel Click Cancel to go back to the previous screen without saving your changes. X6004 User’s Guide...
Page 235: The Auto-Attendant Menu Settings Screen
• G.711 format voice file (*.wav), µ-law 8-bit mono mode. • Size limit of a single auto-attendant message cannot exceed 1 MB. • Size limit of all auto-attendant voice files is 10 Mb per X6004 (or per ZyStack). Section 18.4 on page 239 for an example of recording an auto-attendant audio file.
Page 236: The Add/Edit Auto-Attendant Option Screen
Use this screen to configure an option for an auto-attendant menu. To access this screen, click the Add or Edit icon in the menu screen of an auto-attendant. Only the Add Option screen is shown. In the Edit Option screen, some of the labels change from Add to Edit. X6004 User’s Guide...
Page 237: The Night Service Screen
Click the Night Service tab in the Advanced screen of an auto-attendant to view the screen as shown. Only the screen for the initial auto-attendant menu is shown. In the sub-menu screens, some of the fields are not available. X6004 User’s Guide...
Page 238: Figure 215 Auto-Attendant Menu Settings - Night Service
This section displays the actions configured for this auto-attendant menu. Action This field displays the digits a caller must dial to perform an action. Description This field displays the description for this action. Action This field displays the function of an action. X6004 User’s Guide...
Page 239: Auto-Attendant Technical Reference
(and that it is enabled). 1 Open your sound recording software (Sound Recorder on Windows 2000). From your desktop, click Start > Programs > Accessories > Entertainment > Sound Recorder. Figure 216 Sound Recorder X6004 User’s Guide...
Page 240: Figure 217 Recording Audio
Press OK when you are done. Figure 219 Audio File Settings 5 Confirm your settings. Specify a location for the audio file by browsing to a suitable location on your file system. Click Save when you are finished. X6004 User’s Guide...
Page 241: Figure 220 Confirm File Settings
Chapter 18 Auto-Attendant Figure 220 Confirm File Settings X6004 User’s Guide...
Page 242 Chapter 18 Auto-Attendant X6004 User’s Guide...
Page 243: Lcr
LCR. When a call is made using an LCR with multiple outbound line groups, the X6004 tries to use the higher priority outbound line group first and, if the line is not available, then it tries a lower priority outbound line group.
Page 244: What You Can Do In The Lcr Screen
X6004 and then dial out from the X6004 using the outbound line groups configured in the LCR. • Outbound Line Groups - give anyone calling in via the associated outbound line group the right to use the X6004 to make calls via the outbound line groups configured in the LCR. Outbound Line Group The outbound lines define a connection between the X6004 and PSTN, ISDN, ITSP or your trusted peer.
Page 245: Lcr List
Chapter 19 LCR 19.2 LCR List Use this screen to view outbound dialing rules (LCRs) configured on the X6004. To access this screen, click Configuration > PBX > Outbound Line Management > LCR. Figure 223 Configuration > PBX > Outbound Line Management > LCR Each field is described in the following table.
Page 246: Figure 224 Lcr Configuration
Cancel Click this to go back to the LCR List screen without saving changes. Dial Condition List Delete Select the dial conditions that you want to remove in the Delete column and then click the Delete button. X6004 User’s Guide...
Page 247: Add/Edit Lcr Dial Condition
Figure 225 LCR: Dial Condition Each field is described in the following table. Table 93 LCR: Dial Condition LABEL DESCRIPTION Dial Condition LCR Name This field displays the name of the outbound dialing rule that this dialing condition applies to. X6004 User’s Guide...
Page 248 Specify a number which should be inserted at the beginning of the dialed number before it is sent out from the X6004. Use a “w” to have a 0.5 second pause between dialing numbers. For example, enter “0w5” to have the X6004 wait 0.5 second after dailing 0 and then dial 5.
Page 249: Group Management
This chapter shows you how to manage the X6004’s authority groups and outbound line groups. Group management allows you to control the types of calls made via the X6004. See the following figure for what you can configure in the group management.
Page 250: What You Can Do In The Group Management Screen
• Other Authority Groups - When you create an authority group it is by default linked to all other authority groups created on the X6004 and all the other authority groups are also linked to it. This means that any extension created on the X6004 can call any other extension created on the X6004 regardless if they are part of the same authority group.
Page 251: Figure 228 Group Management - Authority Group To Lcr
Outbound line groups include SIP, FXO, ISDN PRI/BRI Trunks and Trusted Peers as defined Chapter 17 on page 203. For management purposes the X6004 grants rights to calls coming in via these channels based on the outbound line group they are part of. You can manage incoming calls by associating (linking) outbound line groups with: X6004 User’s Guide...
Page 252: Figure 230 Group Management - Outbound Line Group To Authority Group
X6004. This means that calls coming in via this outbound line group are authorized to call any extension created on the X6004. You can remove the link from an outbound line group to an authority group to stop incoming calls from an outbound line group from going to a specific authority group.
Page 253: Before You Begin
• Configure authority group(s). See Section 13.2 on page 161. • Configure outbound line group(s) and the corresponding auto-attendant settings. See Section 17.2 on page 207. • Configure ring groups, page groups, hunt groups. See Chapter 14 on page 185. X6004 User’s Guide...
Page 254: Group Management Screen
FXO Trunk - These are outside lines via the FXO ports on the X6004. PRI Trunk, • PRI Trunk - refers to a connection from the X6004 to the ISDN T1 or E1 trunk SIP Trunk, line via the PRI port on the X6004.
Page 255: Edit Group Management Associations
Use this screen to configure links from an authority group or an outbound line group to authority groups, LCRs or ring groups configured on the X6004. To access this screen, click the Advanced icon next to the group you want to configure in the Configuration > PBX >...
Page 256 Chapter 20 Group Management X6004 User’s Guide...
Page 257: Call Services
Section 21.6 on page 264. • Use the Call Parking screen to configure the X6004 to allow users to put a call on hold at one extension and pick up the call from another extension in your organization. See Section 21.7 on page 265.
Page 258: What You Need To Know About Call Services
The X6004 tries to use FXO trunks for emergency calls. If all the lines on the X6004 are busy, the X6004 frees up a line by hanging up an existing FXO conversation and then passing the emergency call to the destination number.
Page 259: Configuring The Emergency Call Screen
For example, in the United States the emergency number is 911, so you want users to simply dial 911 in case of an emergency. Since extensions usually have to dial a prefix to dial out via the X6004, this might make it confusing for callers within your organization.
Page 260: The Conference Calling Screen
Use the Delete icon to remove an existing emergency number from the X6004. 21.3 The Conference Calling Screen The X6004 allows you to set up specific extension numbers which callers can dial to join a conference call. This type of extension is referred to as a conference room number. You can restrict the number of callers that can join the conference call.
Page 261: The Conference Calling Edit And Add Screen
LABEL DESCRIPTION DSP Resource This section displays the DSP resources available for each X6004 in a ZyStack. It only displays one X6004 if you have not implemented ZyStacking. Machine ID This field displays the name of the X6004 in the ZyStack.
Page 262: Figure 237 Conference Room Add
If you are editing an existing conference room entry, this field is read-only. Machine ID Select the X6004 you want to use for this conference call. If you are editing an existing conference room entry, this field is read-only. Max. Members Specify the maximum number of participants for this conference room.
Page 263: The Music On Hold Screen
21.4 The Music on Hold Screen The X6004 allows you to specify a music file to play when callers are placed on hold. This lets the callers know that they are still connected. Use the following guidelines for the music file:...
Page 264: The Auto Callback Screen
21.6 The Auto Callback Screen The auto callback feature is used when a caller encounters a busy signal when dialing one of the extensions. The caller can then request the X6004 to automatically call both parties when both of the extensions are free.
Page 265: The Call Parking Screen
The X6004 allows you to configure an extension for a call parking lot. The parking lot places a call in parking slot and informs you of the parking slot number that you can use to reconnect to the parked call.
Page 266: Configuring The Call Parking Screen
Conversation between caller A and B continues 21.7.1 Configuring the Call Parking Screen Use this screen to configure call parking on the X6004. Click Configuration > PBX > Call Services > Call Parking to open the screen. Figure 242 Call Parking Configuration The following table describes the labels in this screen.
Page 267: The Call Waiting Screen
Call waiting allows you to put a present call on hold and answer a new call. When a second call comes in, the X6004 sends a beep tone to you. You can decide to ignore it or to switch to the second call using one of the following methods.
Page 268: Configuring The Call Waiting Screen
B When B is busy, additional calls will hear a busy tone and then the X6004 will handle the calls according to what you configured in the Busy Forward setting configured in the Extension Management > Authority Group > Advanced > SIP Peer or FXS Peer > Call Forward...
Page 269: Call Waiting Example - 1
Setting List field and click the Left button. Apply Click this to save your changes and to apply them to the X6004. Reset Click this to set every field in this screen to its last-saved value.
Page 270: Call Waiting Example - 2
2 After you hear the ring signal or the second party answers it, hang up the phone. 21.9.1 Configuring the Call Transfer Screen Use this screen to configure call transfer on the X6004. Click Configuration > PBX > Call Services > Call Transfer to open the screen as following.
Page 271: Table 108 Call Transfer Settings
LABEL DESCRIPTION Interdigit Enter the maximum number of seconds the X6004 waits for each digit input of a timeout complete callee number after you press the flash key on the phone. If the X6004 cannot receive the next digit entered within this time period, the X6004 processes digits you have dialed.
Page 272 Chapter 21 Call Services X6004 User’s Guide...
Page 273: Zystack
• Use the Intranet screen to configure local subnets from which IP phones connect to the X6004s in the ZyStack. See Section 22.3 on page 279. • Use the Status screen to view ZyStack members’ status and perform network connectivity test(s) between ZyStack members. See Section 22.4 on page 280. X6004 User’s Guide...
Page 274: What You Need To Know About Zystack
X6004 one step higher in its hierarchy. The hierarchy is organized in the order that each X6004 joined the ZyStack. The first X6004 is the master and it is backed up by the X6004 that was the second member of the ZyStack. The second member is backed up by the third and so on.
Page 275: Figure 251 Zystack - Standby Mode
ZyStack Internal Call Routing When an IP phone is a SIP client of one X6004 (A in the figure) and it calls a telephone that is a SIP client of another X6004 (B in the figure). The default behavior of the X6004 (A) is to process the call and connect it to the X6004 (B) on which the SIP client is configured.
Page 276: Before You Begin
When X6004 A receives a call from a phone on Subnet 3 that is directed to a SIP client of X6004 B, it is then able to redirect the call directly to X6004 B. Subnet 2, however, has not been configured as a local subnet. Calls that originate from Subnet 2 must go through X6004 A and B in order to reach SIP clients connected to B.
Page 277: Zystack Add Screen
Click Delete to remove an existing member from a ZyStack. 22.2.1 ZyStack Add Screen Use this screen to add an X6004 to your ZyStack. Click the Add icon in the Configuration > ZyStack > Setting screen to view the screen as shown.
Page 278: Zystack Edit Screen
Use this section to add an additional member to your ZyStack. Serial Type the serial number of the X6004 you want to add to the ZyStack. You can get the serial number by clicking on the edit icon in the Configuration > ZyStack > Setting screen of an X6004 that is not part of a ZyStack.
Page 279: Zystack Intranet Setup
This field displays the interface (LAN or WAN) which the X6004s use to form the ZyStack. This interface is the same for all X6004 in the ZyStack. Type This field displays whether the X6004 is a Master or a Slave member of the ZyStack. WAN MAC This field displays the MAC address of the WAN interface of this X6004.
Page 280: Zystack Status
This field displays the system name of the X6004. The system name is automatically assigned to the X6004 based on when it was added to the ZyStack. IPPBX_001 is always the master followed by slaves IPPBX_002, IPPBX_003 and so on.
Page 281 This field displays the serial number that was entered when trying to add this X6004 to the ZyStack. Fail Reason This field displays the reason for not being able to add an X6004 to the ZyStack. The field displays: •...
Page 282 Chapter 22 ZyStack X6004 User’s Guide...
Page 283: Monitor, Log & Maintenance
Monitor, Log & Maintenance System Information (285) Status Observation (289) System Log (299) Call Detail Record (CDR) (309) Administrator Accounts (317) Diagnostics (321) Inactivity Timer (325) Remote Management (327) System File Maintenance (343) License Control (349)
Page 285: System Information
This chapter shows you how to view system information via the Monitor page. 23.2 The System Information Screen The System Information screen allows you to view essential information about the X6004. Click Monitor > System Information in the web configurator to view the screen as shown.
Page 286: Table 115 Monitor > System Information
ZyStack This field displays: Master - if the X6004 is the master for all of the X6004s in a ZyStack. This field also displays Master if this X6004 is set up as a stand alone IP PBX. Slave - if this X6004 is a slave in a ZyStack.
Page 287 X6004. The number of FXS extensions you are allowed to create on the X6004 is limited by the number of FXS ports you have installed on the X6004. The FXS ports are used to connect analog phones to the X6004.
Page 288 Chapter 23 System Information X6004 User’s Guide...
Page 289: Status Observation
FXO and SIP trunks configured on the X6004. 24.2 What You Can Do in the Status Observation Screens • Use the SIP Peer screen to view status information about the X6004’s SIP extensions. See Section 24.3 on page 290.
Page 290: The Sip Peer Screen
ISDN phone network (PRI Trunk). 24.3 The SIP Peer Screen Use the SIP Peer screen to view status information about the X6004’s SIP extensions. Click Monitor > Status Observation > SIP Peer in the web configurator to view the screen as shown.
Page 291: The Fxs Peer Status Screen
The web phone extensions allow you to see whether a web phone is being used for a specific SIP extension. Registration This field displays online, if an IP phone is registered with the X6004. It displays Status offline if no IP phone is registered with the X6004 for a specific extension.
Page 292: The Bri Peer Status Screen
24.5 The BRI Peer Status Screen Use the BRI Peer screen to view status information about the X6004’s ISDN extensions. Click Monitor > Status Observation > BRI Peer in the web configurator to view the screen as shown.
Page 293: The Fxo Trunk Status Screen
Use this section to specify your query criteria. You can select an attribute, value pair for your search. You can choose to query by: • Machine ID - choose the X6004 (if you have a ZyStack configured) for which you want to view status details of FXO connections. •...
Page 294: The Sip Trunk Status Screen
Use this section to specify your query criteria. You can select an attribute, value pair for your search. You can choose to query by: • Machine ID - choose the X6004 (if you have a ZyStack configured) for which you want to view status details of SIP trunks. •...
Page 295: The Bri Trunk Status Screen
This field displays online if the X6004 successfully registered with the SIP server Status for this SIP trunk, offline if the X6004 failed to register with the SIP server for this SIP trunk or Auth. Sent if the X6004 is in the process of registering with the SIP server associated with this SIP trunk.
Page 296: The Pri Trunk Status Screen
Use this section to specify your query criteria. You can select an attribute, value pair for your search. You can choose to query by: • Machine ID - choose the X6004 (if you have a ZyStack configured) for which you want to view status details of ISDN PRI connections. •...
Page 297 This field displays the dialed number of a call or N/A for configured PRI trunk(s) without any calls over it.. Direction This field displays In for an incoming call, Out for an outgoing call or N/A for configured PRI trunk(s) without any calls over it. X6004 User’s Guide...
Page 298 Chapter 24 Status Observation X6004 User’s Guide...
Page 299: System Log
The X6004 monitors different aspects of its operations and can be configured to record events based on the source of the event. The following are sources of events for which the X6004 can create logs: • IPPBX - activities related to the PBX functions of the X6004. Some examples include: an FXS interface card failure, the setup of a new SIP extension or a ZyStack member failure.
Page 300: What You Need To Know About System Log
25.1.2 What You Need to Know About System Log Log Severity The X6004 can also be configured to send email alerts to an administrator based on the severity of the event recorded. The following table outlines the severity levels of the logs on the X6004.
Page 301: Table 124 Report > Logs > System Log > View Log
Source. Destination This field lists the destination IP address of the incoming packet. This is typically the LAN or WAN IP address of the X6004. Click the column header to sort search results by Destination. Note This field displays additional information about the log entry.
Page 302: The Log Setting Screen
IP address. For example, an administrator logging into the X6004 from a computer with a particular IP address on your network. Type the IP address you want to search for as the source IP address of the X6004.
Page 303: Active Log Summary Screen
Screen 25.3.1 Active Log Summary The Active Log Summary screen allows you to view and edit the categories the X6004 logs in the internal and external log servers. Click the Active Log Summary button in the Report > LOGS > System Log > Log Setting screen to view the screen as shown next.
Page 304: Figure 271 Report > Logs > System Log > Log Setting > Active Log Summary
Category call blocking. Click Add and the number you entered displays in the field below. Log Category This column displays the source of log events that you can record on the X6004. The categories are: • All Logs - all logs generated on the X6004.
Page 305: Figure 272 Report > Logs > System Log > Log Setting > Edit Internal Log
Report > LOGS > System Log > Log Setting screen. The screen appears as shown. Use the Log Settings screen to configure to where the X6004 is to send logs; the schedule for when the X6004 is to send logs and which logs and/or immediate alerts the X6004 is to send.
Page 306 Enter the password associated with the user name above. Active Log and Alert Log Category This column displays the source of log events that you can record on the X6004. The categories are: • All Logs - all logs generated on the X6004.
Page 307: Figure 273 Report > Logs > System Log > Log Setting > Edit Remote Log
Specify the time interval during which the X6004 merges logs with identical Period messages into one log. Apply Click this to save your changes and to apply them to the X6004. Cancel Click Cancel to go back to the Log Setting screen without saving your changes. Screen 25.3.3 Edit Syslog Server Settings...
Page 308 Select the categories of logs that you want to record. The categories are: • All Logs - all logs generated on the X6004. • IPPBX - all activities related to the PBX functions of the X6004. • User - administrator activity, such as a successful login. •...
Page 309: Call Detail Record (Cdr)
X6004 continues to record telephone call details in an empty CDR database. Another way to deal with the limited capacity on the local CDR database of the X6004 is to actively manage the CDR database. This requires you to create backups of the CDR database and send them to an administrator via e-mail.
Page 310: The Cdr Management Screen
CDR Database Management via MySQL MySQL is a database management system based on SQL (Structured Query Language). You can configure a MySQL server to collect CDRs from the X6004 and expand the capacity of telephone records you can collect and review.
Page 311: Configure Your Remote Server
Use this section to specify the location and login credentials for a MySQL server Location that collects the CDR information from the X6004. Use built-in server Select this to have the X6004 uses the built-in MySQL server to collect CDR information. Use remote...
Page 312: Backup List Screen
X6004. Delete If you no longer want to store a CDR file on the X6004 then check the boxes next to the files you want to delete from the X6004 and click the Delete button. Backup Now Click the Backup Now button to save a CDR file on the X6004.
Page 313: Figure 276 Report > Logs > Cdr > Cdr Query
• extension / extension - to view internal calls; those made from one extension to another extension on the X6004. • extension / outbound - to view calls from within your organization made to the outside world via one of the outbound lines.
Page 314 Partially Match, if you want to enter only a part of the group name that you want to search for. Alternatively, use the button to select the outbound line group or authority group configured on the X6004 that you want to use as your search criterion. Channel Type the name of the type of channel for which you want to search the call detail record.
Page 315: Cdr Report Screen
This field displays the total pages created by this report. Report Output The format of your report depends on the criteria you select in the Report > LOGS Fields > CDR > CDR Query page. See Section 26.4 on page 312 for explanation of all criteria. X6004 User’s Guide...
Page 316: Cdr Technical Reference
`amaflags` int(11) NOT NULL default '0', `accountcode` varchar(20) NOT NULL default '', `userfield` varchar(255) NOT NULL default '' ALTER TABLE `cdr` ADD INDEX ( `calldate` ); ALTER TABLE `cdr` ADD INDEX ( `dst` ); ALTER TABLE `cdr` ADD INDEX ( `accountcode` ); X6004 User’s Guide...
Page 317: Administrator Accounts
27.1 Overview This chapter shows you how to create and manage administrator accounts on the X6004. The X6004 has a default administrator account, named “admin”. You can also configure up to four additional accounts on the X6004. 27.1.1 What You Can Do in the Administrator Accounts Screens •...
Page 318: The Administrator List Screen
Cancel Click this to begin configuring the fields again. 27.3 The Administrator List Screen Use this screen to manage administrator accounts on the X6004. To access this screen, click Maintenance > Administrator List. Figure 279 Maintenance > Administrator List X6004 User’s Guide...
Page 319: Add An Administrator
Read only - if this account is only able to view configuration details on the X6004. Add / Edit / Delete Click Add to configure a new administrator account on the X6004. Click Edit to edit an existing administrator account on the X6004.
Page 320: Edit An Administrator Account
• Debug admin - to allow this account to perform all configuration changes on the X6004. This type of account is reserved for use by service technicians. • Read only - to allow this account to only be able to view configuration details on the X6004.
Page 321: Diagnostics
WinRAR. The resulting decompressed files are: • diag.ezsh.dbg - contains the results of executing diagnostic and debug log commands on the X6004. This file can be opened using a spreadsheet application such as Excel or a text editor such as WordPad.
Page 322: The Information Collect Screen
28.2 The Information Collect Screen Use this screen to capture running configuration details on the X6004 and save them in compressed file format on your computer. A service technician may request that you send this file for troubleshooting. This feature is for a debug administrator only (see Section 27.3 on...
Page 323: The Packet Capture Screen
Click Download to save the file to your computer. 28.3 The Packet Capture Screen Use this screen to log network traffic going through the X6004 LAN or WAN interface. This feature is for a debug administrator only (see Section 27.3 on page 318).
Page 324 Click Capture Now to start collecting network traffic information going through the Stop Capture X6004. The Stop Capture button appears after you successfully start a network traffic collection. You can click it to stop the collection any time. Note: It may take several minutes to perform the data collection. Do not try to browse to other screens while the capture is in progress.
Page 325: Inactivity Timer
(not recommended). Apply Click this to save your changes and to apply them to the X6004. Reset Click this to set every field in this screen to its last-saved value.
Page 326 Chapter 29 X6004 User’s Guide...
Page 327: Remote Management
Remote management allows you to determine which computer(s) can access which X6004 interface. The following figure shows remote management of the X6004 coming in from the WAN. Use HTTPS or SSH to access the X6004 more securely than FTP and a ZyXEL V200 SIP phone.
Page 328: What You Need To Know About Remote Management
(you know if data has been changed). It relies upon certificates, public keys, and private keys. HTTPS on the X6004 is used so that you may securely access the X6004 using the web configurator. The SSL protocol specifies that the SSL server (the X6004) must always authenticate itself to the SSL client (the computer which requests the HTTPS connection with the X6004).
Page 329: The Www Screen
TCP/IP software and are directly apparent to the application user. 30.2 The WWW Screen Use this screen to configure trusted computers which is allowed to access your X6004’s World Wide Web. Click Maintenance > Administration > Remote Management to display the WWW screen.
Page 330: The Www > Add/Edit Screen
Delete button to delete record(s) at one time. 30.3 The WWW > Add/Edit Screen Use this screen to add trusted computer(s) which is allowed to access your X6004’s World Wide Web. Click the add or edit icon in the Maintenance > Administration > Remote Management >...
Page 331: The Ssh > Add/Edit Screen
Delete button to delete record(s) at one time. 30.5 The SSH > Add/Edit Screen Use this screen to add trusted computer(s) which is allowed to access your X6004 using SSH. Click the add or edit icon in the Maintenance > Administration > Remote Management >...
Page 332: The Ftp Screen
Cancel Click this to begin configuring the fields again. 30.6 The FTP Screen You can use FTP (File Transfer Protocol) to upload and download the X6004’s firmware and configuration files, please see the Chapter 31 on page 343 for firmware and configuration file maintenance details.
Page 333: The Ftp > Add/Edit Screen
Delete button to delete record(s) at one time. 30.7 The FTP > Add/Edit Screen Use this screen to add trusted computer(s) which is allowed to access your X6004 using FTP. Click the add or edit icon in the Maintenance > Administration > Remote Management >...
Page 334: The Icmp Screen
Chapter 30 Remote Management 30.8 The ICMP Screen If an outside user attempts to probe an unsupported port on your X6004, an ICMP response packet is automatically returned. This allows the outside user to know the X6004 exists. Your X6004 supports anti-probing, which prevents the ICMP response packet from being sent. This keeps outsiders from discovering your X6004 when unsupported ports are probed.
Page 335: The V200 Screen
Address Type Select ALL to have the X6004 respond ping packets from any computers. Select Host and specify the IP address of a trusted computer to have the X6004 respond ping packets from the computer. Select Subnet and specify the IP addresses of a trusted subnet to have the X6004 respond ping packets from all computers from the subnet network.
Page 336: The V200 > Add/Edit Screen
X6004 using this service. An IP address with a subnet mask displayed (for example, a.b.c.d/255.255.255.0) means only the V200s in the subnet network are allowed to access the X6004 using this service. Click Add to add a new trusted computer record.
Page 337: Remote Management Technical Reference
30.12 Remote Management Technical Reference HTTPS Example If you haven’t changed the default HTTPS port on the X6004, then in your browser enter “https://X6004 IP Address/” as the web site address where “X6004 IP Address” is the IP address or domain name of the X6004 you wish to access.
Page 338: Figure 297 Security Certificate 1 (Netscape)
Chapter 30 Remote Management Netscape Navigator Warning Messages When you attempt to access the X6004 HTTPS server, a Website Certified by an Unknown Authority screen pops up asking if you trust the server certificate. Click Examine Certificate if you want to verify that the certificate is from the X6004.
Page 339: Figure 299 Example: Lock Denoting A Secure Connection
The client automatically saves any new server public keys. In subsequent connections, the server public key is checked against the saved version on the client computer. 2 Encryption Method Once the identification is verified, both the client and server must agree on the type of encryption method to use. X6004 User’s Guide...
Page 340 Figure 301 SSH Example 1: Store Host Key 4 Enter the password to log in to the X6004. The SMT main menu displays next. Example 2: Linux This section describes how to access the X6004 using the OpenSSH client program that comes with most Linux distributions.
Page 341: Figure 302 Ssh Example 2: Test
2 Enter “ssh –1 192.168.1.1”. This command forces your computer to connect to the X6004 using SSH version 1. If this is the first time you are connecting to the X6004 using SSH, a message displays prompting you to save the host information of the X6004.
Page 342: Figure 304 Secure Ftp: Firmware Upload Example
Are you sure you want to continue connecting (yes/no)? yes Warning: Permanently added '192.168.1.1' (RSA1) to the list of known hosts. Administrator@192.168.1.1's password: sftp> put firmware.bin ras Uploading firmware.bin to /ras Read from remote host 192.168.1.1: Connection reset by peer Connection closed X6004 User’s Guide...
Page 343: System File Maintenance
This chapter shows you how to manage system files including configuration and firmware files on the X6004. • Configuration File - The X6004 allows you to save a configuration file to your local computer. You should create a backup file of your configuration when you have configured all your settings and the X6004 is functioning properly.
Page 344: The Backup & Restore Screen
31.2 The Backup & Restore Screen Use this screen to back up or restore a configuration on the X6004. You can also use this screen to reset the X6004 to the factory default settings. To access this screen, click Maintenance >...
Page 345: Figure 305 Maintenance > Backup & Restore
Click this to find the file you want to upload. Upload Click this to restore the selected configuration file. Do not turn off the X6004 while configuration file upload is in progress. After the configuration file is uploaded successfully a message appears at the bottom of the screen “Info : Restore success.
Page 346: The Firmware Upgrade Screen
Chapter 31 System File Maintenance 31.3 The Firmware Upgrade Screen Use this screen to view the current firmware version on the X6004 and to update the X6004 if you have newer firmware. To access this screen, click the Maintenance > Firmware Upgrade.
Page 347: System File Maintenance Technical Reference
X6004 (See Section 31.3 on page 346): Regardless of which file you want to upload to the X6004, you must first rename it to the internal firmware file name on the X6004: ZLD-current. Example FTP Commands Do the following to upload the firmware and configuration file to the X6004: 1 Rename the file you want to upload to ZLD-current and place it in the directory from which you launch your FTP session.
Page 348: Table 153 General Commands For Gui-Based Ftp Clients
Chapter 31 System File Maintenance This is a sample FTP session showing the transfer of the ZLD-current file to the X6004: C:\>ftp 172.23.37.201 Connected to 172.23.37.201. 220 ProFTPD 1.2.10 Server (ProFTPD Default Installation) [172.23.37.201] User (172.23.37.201:(none)): admin 331 Password required for admin.
Page 349: License Control
350. • Use the Service screen to view your licensed service(s) and upgrade your service licenses. If you reset your X6004 to the factory default, you can also use this screen to get your licensed service information. See Section 32.3 on page 351.
Page 350: Before You Begin
Microsoft Windows 2000 and Microsoft Windows XP After installation you can connect to the X6004 and use a computer to make calls via the X6004. Refer to the documentation that came with your ZyXEL softphone.
Page 351: The Service Screen
Use the Service screen to register and enter your license key information (provided in the box with your X6004). You can also view the services to which you currently subscribe. Click Maintenance > License Control > Service to open the screen as shown next.
Page 352: The License Status Screen
License Upgrade Use this section to update your license information. License Key Enter your license key (provided in the box with your X6004) and click Update to activate or extend a standard service subscription. Service License Click this button to renew service license information (such as the license key and Refresh registration status).
Page 353 Chapter 32 License Control X6004 User’s Guide...
Page 354 Chapter 32 License Control X6004 User’s Guide...
Page 355: Web Portal And Ivr
Web Portal and IVR Web Portal (357) Interactive Voice Response (IVR) System (367)
Page 357: Web Portal
Each extension created on the X6004 has an associated account which allows it to log into the web portal. When you login to the web portal you can pick up and make calls using your browser.
Page 358: What You Need To Know About The Web Portal
Web Portal Login 1 Start your web browser. 2 Type “https://” and the IP address of the X6004 (for example, the default LAN IP address is 192.168.1.12) in the Location or Address field. Press [ENTER]. 3 The login screen appears. Enter your extension number and the associated web password in the upper part of the login screen and click Login.
Page 359: Figure 312 Peer Info
This is a read-only field showing the SIP user name associated with this Name extension. This field is not available for FXS and BRI extensions on the X6004. SIP Auth. Use these fields to change the SIP password associated with this extension. Type Password and retype the new password for this extension.
Page 360: Call Forwarding And Blocking
Specify the time range in 24 hour format for the office hours. DND (Do Not Select Enable and the X6004 will not forward calls to your extension. Click on Disturb) White List to configure telephone numbers which ignore whether you have DND turned on or off.
Page 361: Dnd White List
Click this to begin configuring the fields again. 33.3.1 DND White List Use this screen to edit the DND White List for your extension. The X6004 will forward calls to these extensions even if you have DND enabled. To access this screen, click the DND White List button in the Forward/Block screen.
Page 362: Find Me List
Use this screen to edit the Find Me List for your extension. This is a list of extensions that the X6004 tries to call if you do not pick up a call. To access this screen, click the Find Me List button in the Forward/Block screen.
Page 363: Blacklist
Use this screen to edit the Black List for your extension. This is a list of phone numbers from which the X6004 will block calls to your extension. To access this screen, click the Black List button in the Forward/Block screen.
Page 364: Web Phone
Select this feature if you want complete voice messages to be sent to the e-mail File address you specified in the Received E-mail Address field. Delete Voice Mail Check this box to delete voicemail messages stored on the X6004 after they have After Mailed been e-mailed. Apply Click this to save your changes and to apply them to the X6004.
Page 365 Type or use your keypad to enter the phone number you want to dial. The web phone follows the same dialing rules that you have to follow when you are making calls from any other phone connected to the X6004. Status The status of your phone call is displayed below the text input field.
Page 366 Chapter 33 Web Portal X6004 User’s Guide...
Page 367: Overview
The X6004 has a personal IVR system which allows users to edit some of their personal (unique to each extension) settings. The IVR system on the X6004 allows users to: •...
Page 368: Figure 319 Personal Ivr Flow
PIN Menu. This menu allows you to change the PIN used to authenticate with your voicemail system, web phone, and personal IVR system. Figure 320 IVR: PIN Menu Modify PIN PIN Menu Back X6004 User’s Guide...
Page 369 Section 13.3.13 on page 178 for more information on call forwarding features and how to configure office hours settings for individual extensions. X6004 User’s Guide...
Page 370: Figure 321 Ivr: Call Forward & Blacklist
Blind Forward Number Voicemail Back Disable Enter Forward Enable Busy Forward Number Voicemail Back Disable Enter Forward Enable No Answer Number Forward Voicemail Back Disable Enter Forward After Office Enable Number Hours Voicemail Back Disable Blacklist Enable Back X6004 User’s Guide...
Page 371: Figure 322 Ivr: Voicemail
You can also have the system erase your voicemail from the X6004 once it has been forwarded to your email inbox. Enable this option if you do not want to use the built-in flash memory on the X6004 to store your voicemail messages.
Page 372 Chapter 34 Interactive Voice Response (IVR) System X6004 User’s Guide...
Page 373: Appendices & Index
Appendices & Index Troubleshooting (375) Product Specifications (381) IP Addresses and Subnetting (387) Open Software Announcements (397) Legal Information (417) Customer Support (421) Index (427)
Page 375: Troubleshooting
2 Make sure you are using the power adaptor or cord included with the X6004. 3 Make sure the power adaptor or cord is connected to the X6004 and plugged in to an appropriate power source. Make sure the power source is turned on.
Page 376: X6004 Access And Login
4 If you changed the IP address and have forgotten it, you might get the IP address of the X6004 by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the X6004 (it depends on the network), so enter this IP address in your Internet browser.
Page 377 4 Make sure you access the X6004 web configurator via HTTPS (https://the X6004’s IP address), not HTTP. 5 Make sure your computer is with an IP address which is in the white list of the X6004’s WWW access. 6 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled.
Page 378: Internet Access
2 Make sure you entered your network settings correctly in the wizard or in the Configuration > Network. 3 Connect a computer in the same network as the X6004’s WAN. Check if you can access the X6004, the X6004’s gateway, and Internet from the computer. See the...
Page 379: Advanced Features
35.4 Advanced Features Fail to add a device in a ZyStack. 1 The X6004 only supports up to five X6004s in a ZyStack. It would be failed If you try to add the sixth ZyStack X6004. 2 Make sure the ZyStack X6004 is up and connected to the network. You can make a ping from the X6004 to it through the CLI command mode.
Page 380: Reset The X6004 To Its Factory Defaults
35.5 Reset the X6004 to Its Factory Defaults If you reset the X6004, you lose all of the changes you have made. The X6004 re-loads its default settings, and the password resets to 1234. You have to make all of your changes again.
Page 381: Product Specifications
4-port FXS interface card • Combination 2-port FXS 2-port FXO interface card with lifeline support (calls can be made to the PSTN in case of a power failure on the X6004) • 1-port ISDN PRI interface card (T1/E1 configurable) •...
Page 382: Table 165 Firmware Specifications
The X6004 performs SIP proxy, registrar and redirect server functions. Auto Provisioning The X6004 can send auto configuration files to ZyXEL IP phones (for example, V100, V300 and V500). The X6004 can mark outgoing VoIP frames with DiffServ code point values, ToS priority values or user specified values for the ToS field in the IP header.
Page 383: Table 166 Standards Supported
Auto Callback The X6004 can automatically call back a busy extension once it frees up. Call Parking The X6004 allows you to put a call on hold and pick up the call again from another location within your organization. ZyStack Configure up to 5 X6004 to work together under a single management IP address.
Page 384: Figure 323 Isdn Pri Cable Pin Assignments
ISDN PRI Cable (E1/T1) Pin Assignments Use RJ-48 cables to connect the ISDN PRI ports to the PBX (Private Branch Exchange). The following diagram and chart show the pin assignments of the ISDN PRI cable. Figure 323 ISDN PRI Cable Pin Assignments X6004 User’s Guide...
Page 385: Figure 324 Isdn Bri Cable Pin Assignments
Use RJ-45 cables to connect the ISDN BRI ports to ISDN phones or PBXs. The following diagram and chart show the pin assignments of the ISDN BRI cable. Figure 324 ISDN BRI Cable Pin Assignments Table 168 ISDN BRI Cable Pin Assignments RJ-45 PIN RJ-45 PIN SIGNAL No connect No connect X6004 User’s Guide...
Page 386 RJ-45 PIN RJ-45 PIN SIGNAL Transmit Data + <--> Transmit Data - Receive Data + <--> Receive Data - Receive Data - <--> Receive Data + Transmit Data - <--> Transmit Data + No connect No connect X6004 User’s Guide...
Page 387 Therefore, each octet has a possible range of 00000000 to 11111111 in binary, or 0 to 255 in decimal. The following figure shows an example IP address in which the first three octets (192.168.1) are the network number, and the fourth octet (16) is the host ID. X6004 User’s Guide...
Page 388: Figure 325 Network Number And Host Id
Subnet masks can be referred to by the size of the network number part (the bits with a “1” value). For example, an “8-bit mask” means that the first 8 bits of the mask are ones and the remaining 24 bits are zeroes. X6004 User’s Guide...
Page 389: Table 170 Subnet Masks
For example, 192.1.1.0 /25 is equivalent to saying 192.1.1.0 with subnet mask 255.255.255.128. The following table shows some possible subnet masks using both notations. Table 172 Alternative Subnet Mask Notation ALTERNATIVE LAST OCTET LAST OCTET SUBNET MASK NOTATION (BINARY) (DECIMAL) 255.255.255.0 0000 0000 255.255.255.128 1000 0000 X6004 User’s Guide...
Page 390: Figure 326 Subnetting Example: Before Subnetting
The “borrowed” host ID bit can have a value of either 0 or 1, allowing two subnets; 192.168.1.0 /25 and 192.168.1.128 /25. The following figure shows the company network after subnetting. There are now two sub- networks, A and B. X6004 User’s Guide...
Page 391: Figure 327 Subnetting Example: After Subnetting
Table 173 Subnet 1 LAST OCTET BIT IP/SUBNET MASK NETWORK NUMBER VALUE IP Address (Decimal) 192.168.1. IP Address (Binary) 11000000.10101000.00000001. 00000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: Lowest Host ID: 192.168.1.1 192.168.1.0 Broadcast Address: Highest Host ID: 192.168.1.62 192.168.1.63 X6004 User’s Guide...
Page 392: Table 174 Subnet 2
Similarly, use a 27-bit mask to create eight subnets (000, 001, 010, 011, 100, 101, 110 and 111). The following table shows IP address last octet values for each subnet. Table 177 Eight Subnets SUBNET LAST BROADCAST SUBNET FIRST ADDRESS ADDRESS ADDRESS ADDRESS X6004 User’s Guide...
Page 393: Table 178 24-Bit Network Number Subnet Planning
SUBNET 255.255.128.0 (/17) 32766 255.255.192.0 (/18) 16382 255.255.224.0 (/19) 8190 255.255.240.0 (/20) 4094 255.255.248.0 (/21) 2046 255.255.252.0 (/22) 1022 255.255.254.0 (/23) 255.255.255.0 (/24) 255.255.255.128 (/25) 255.255.255.192 (/26) 1024 255.255.255.224 (/27) 2048 255.255.255.240 (/28) 4096 255.255.255.248 (/29) 8192 X6004 User’s Guide...
Page 394 You must also enable Network Address Translation (NAT) on the X6004. Once you have decided on the network number, pick an IP address for your X6004 that is easy to remember (for instance, 192.168.1.1) but make sure that no other device on your network is using that IP address.
Page 395: Figure 328 Conflicting Computer Ip Addresses Example
LAN and WAN addresses must be on different subnets. In the following example, the LAN and WAN are on the same subnet. The LAN computers cannot access the Internet because the router cannot route between networks. Figure 329 Conflicting Computer IP Addresses Example X6004 User’s Guide...
Page 396: Figure 330 Conflicting Computer And Router Ip Addresses Example
LAN port both use 192.168.1.1 as the IP address. The computer cannot access the Internet. This problem can be solved by assigning a different IP address to the computer or the router’s LAN port. Figure 330 Conflicting Computer and Router IP Addresses Example X6004 User’s Guide...
Page 397 No part may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, except the express written permission of ZyXEL Communications Corporation. This Product includes Linux Kernel 2.4.20, MySQL 5.0.20a, Asterisk 1.2.0, reportdhcp 2.1, nfs 1.1.0, qmail 1.3.17, rpc 2.3.6 and httptunnel 3.0.5 under...
Page 398 License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. X6004 User’s Guide...
Page 399 Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) X6004 User’s Guide...
Page 400 X6004 User’s Guide...
Page 401 OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS Appendix: How to Apply These Terms to Your New Programs X6004 User’s Guide...
Page 402 If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Library General Public License instead of this License. This Product includes ppp-2.4.4 software under the PPP License X6004 User’s Guide...
Page 403 The University of Delaware makes no representations about the suitability this software for any purpose. It is provided "as is" without express or implied warranty. This Product includes expat-1.95.8 software under the Expat License X6004 User’s Guide...
Page 404 OpenSSL Project. 6.Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org)" X6004 User’s Guide...
Page 405 1.Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2.Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. X6004 User’s Guide...
Page 406 CONTRIBUTORS ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OPENLDAP FOUNDATION, ITS CONTRIBUTORS, OR THE AUTHOR(S) OR OWNER(S) OF THE SOFTWARE BE X6004 User’s Guide...
Page 407 "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. X6004 User’s Guide...
Page 408 (c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and X6004 User’s Guide...
Page 409 Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability. X6004 User’s Guide...
Page 410 THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation. For more information on the Apache Software Foundation, please see <http://www.apache.org/>. X6004 User’s Guide...
Page 411 DEVELOPMENT TEAM OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) X6004 User’s Guide...
Page 412 3.Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. X6004 User’s Guide...
Page 413 THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NOTE: Some components of the X6004 incorporate source code covered under the Apache License, GPL License, BSD like License, Open SSL License, OpenLDAP License, NTP License, Expat License, PPP License, Netkit-telnet License and other third parties software licenses presented afore.
Page 414 SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE IS COMPATIBLE WITH ANY PARTICULAR PLATFORM. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY TO YOU. IF THIS EXCLUSION IS HELD TO BE UNENFORCEABLE BY A X6004 User’s Guide...
Page 415 ZyXEL all copies of the Software and Documentation and to certify in writing that all known copies, including backup copies, have been destroyed. All provisions relating to confidentiality, proprietary rights, and non-disclosure shall survive the termination of this Software License Agreement. 12.General X6004 User’s Guide...
Page 416 Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this License Agreement is found invalid or unenforceable by a court of competent jurisdiction, the remainder of this License Agreement shall be interpreted so as to reasonably effect the intention of the parties. X6004 User’s Guide...
Page 418 ZyXEL. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. X6004 User’s Guide...
Page 419 To obtain the services of this warranty, contact your vendor. You may also refer to the warranty policy for the region in which you bought the device at http://www.zyxel.com/web/ support_warranty_info.php. Registration Register your product online to receive e-mail notices of firmware upgrades and information at www.zyxel.com. X6004 User’s Guide...
Page 420 Appendix C Legal Information X6004 User’s Guide...
Page 421 • Sales E-mail: sales@zyxel.com.tw • Telephone: +886-3-578-3942 • Fax: +886-3-578-2439 • Web: www.zyxel.com • Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park, Hsinchu 300, Taiwan China - ZyXEL Communications (Beijing) Corp. • Support E-mail: cso.zycn@zyxel.cn • Sales E-mail: sales@zyxel.cn •...
Page 422 Czech Republic • E-mail: info@cz.zyxel.com • Telephone: +420-241-091-350 • Fax: +420-241-091-359 • Web: www.zyxel.cz • Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 - Modrany, Ceská Republika Denmark • Support E-mail: support@zyxel.dk • Sales E-mail: sales@zyxel.dk •...
Page 423 Tokyo 141-0022, Japan Kazakhstan • Support: http://zyxel.kz/support • Sales E-mail: sales@zyxel.kz • Telephone: +7-3272-590-698 • Fax: +7-3272-590-689 • Web: www.zyxel.kz • Regular Mail: ZyXEL Kazakhstan, 43 Dostyk Ave., Office 414, Dostyk Business Centre, 050010 Almaty, Republic of Kazakhstan X6004 User’s Guide...
Page 424 • Support Telephone: +1-800-978-7222 • Sales E-mail: sales@zyxel.com • Sales Telephone: +1-714-632-0882 • Fax: +1-714-632-0858 • Web: www.zyxel.com • Regular Mail: ZyXEL Communications Inc., 1130 N. Miller St., Anaheim, CA 92806- 2001, U.S.A. Norway • Support E-mail: support@zyxel.no • Sales E-mail: sales@zyxel.no •...
Page 425 • Support E-mail: support@zyxel.es • Sales E-mail: sales@zyxel.es • Telephone: +34-902-195-420 • Fax: +34-913-005-345 • Web: www.zyxel.es • Regular Mail: ZyXEL Communications, Arte, 21 5ª planta, 28033 Madrid, Spain Sweden • Support E-mail: support@zyxel.se • Sales E-mail: sales@zyxel.se • Telephone: +46-31-744-7700 •...
Page 426 • Sales E-mail: sales@zyxel.co.uk • Telephone: +44-1344-303044, 0845 122 0301 (UK only) • Fax: +44-1344-303034 • Web: www.zyxel.co.uk • Regular Mail: ZyXEL Communications UK Ltd., 11 The Courtyard, Eastern Road, Bracknell, Berkshire RG12 2XB, United Kingdom (UK) X6004 User’s Guide...
Page 427: Index
Analog Telephone Adapter auto provisioning 54, 176 see ATA client configuration Analysis-by-Synthesis MAC address see AbS overview anti-probing serial number Apache license settings applications, critical SIP extensions associating groups auto-attendant 46, 58, 64, 72, 157, 231 X6004 User’s Guide...
Page 428 Canonical Format Indicator auto-attendant see CFI settings busy detect aged file busy forward backup results executing SQL script external server local database management MySQL overview call access code query adding and editing remote server configuring procedure X6004 User’s Guide...
Page 429 257, 263 contact information setup copyright 112, 138 127, 165, 171, 360 white list cost, minimizing 104, 105, 106, 107 country code domain name 104, 106 critical applications Domain Name System customer support see DNS X6004 User’s Guide...
Page 430 46, 57 grouping interfaces ISDN BRI ports 46, 57 query number settings ring groups trunk 46, 57, 71, 204 adding and editing 208, 210 user login status 293, 295, 296 voice mail FXO trunk VoIP auto-attendant web portal X6004 User’s Guide...
Page 431 ISDN H.261 167, 183 Interactive Voice Response H.263 167, 183 see IVR H.264 interconnected VoIP interface hard drive 41, 381 for ZyStack hardware information interface status help, web configurator interfaces hold 257, 258 internal calls routing hostname X6004 User’s Guide...
Page 432 Linux introdution of functions listening volume main flow Local Area Network overview of functions see LAN PIN menu local calls voice mail local phonebook 147, 151 consolidation email server X6004 User’s Guide...
Page 433 OpenLDAP License monitoring OpenSSL license extension status 291, 292 outbound call routing FXO links 293, 295, 296 SIP links outbound line groups 45, 57, 63, 71, 203 and LCRs Motion Picture Experts Group BRI trunk see MPEG codecs X6004 User’s Guide...
Page 434 177, 179, 180 random ringing pipeline ranking accounts power specification read-only admin PPP License Real Time Transport Protocol PPPoE see RTP precedence realm 116, 130 reboot connections framing record of calls interface recording audio files settings registration trunk X6004 User’s Guide...
Page 435 166, 175 peer status ring peers random phone configuration ring differentiation realm registration ring groups server 40, 106 authority groups settings configuration trunk 63, 204, 289 creating adding and editing editing auto-attendant hunt group caller ID hunting X6004 User’s Guide...
Page 436 45, 204 system log 299, 307 adding and editing types of logs and codecs auto-attendant caller ID representative number settings tutorials authority group auto provisioning X6004 User’s Guide...
Page 437 Wide Area Network email notifications see WAN feature code wildcard forwarding listening voice messages mail box options message stored capability settings voice mail forwarding Voice over Internet Protocol Z_Interface see VoIP ZendEngine VoIP 40, 105 X6004 User’s Guide...
Page 438 Index ZyStack advantages call routing fail reason failover-active mode failover-standby mode fail-to-delete reason intranet setup master 274, 277 role serial number settings slave 274, 277 status ZyXEL end-user license X6004 User’s Guide...

ZyXEL Communications X6004 User Manual

Table of Contents

Table of Contents

Chapter 1 Getting to Know Your X6004

Chapter 2 How It Works

Chapter 3 Tutorials

Chapter 4 The Web Configurator

Chapter 5 Network Deployment

Table of Contents

Chapter 6 Server..................................................................................................................................... 115

Chapter 7 Auto Provision ...................................................................................................................... 131

Chapter 34 Interactive Voice Response (IVR) System .......................................................................... 367

Chapter 8 Qos......................................................................................................................................... 137

Chapter 9 Voice Mail............................................................................................................................... 141

Chapter 10 Phonebook ............................................................................................................................ 147

Chapter 11 DSP Management..................................................................................................................153

Chapter 13 Authority Group .................................................................................................................... 159

Chapter 15 Pickup Group ........................................................................................................................ 195

Chapter 16 Call Access Code.................................................................................................................. 199

Chapter 17 Outbound Line Group........................................................................................................... 203

Chapter 18 Auto-Attendant...................................................................................................................... 231

Chapter 19 LCR

Chapter 20 Group Management .............................................................................................................. 249

Chapter 21 Call Services.......................................................................................................................... 257

Chapter 22 Zystack .................................................................................................................................. 273

Art Monitor, Log & Maintenance

Chapter 25 System Log............................................................................................................................ 299

Chapter 26 Call Detail Record (CDR) ...................................................................................................... 309

Chapter 27 Administrator Accounts ....................................................................................................... 317

Chapter 28 Diagnostics............................................................................................................................ 321

Chapter 29 Inactivity Timer...................................................................................................................... 325

Chapter 30 Remote Management............................................................................................................ 327

Chapter 31 System File Maintenance ..................................................................................................... 343

Chapter 33 Web Portal

Chapter 35 Troubleshooting

Chapter 36

Quick Links

Chapters

Related Manuals for ZyXEL Communications X6004

Summary of Contents for ZyXEL Communications X6004