Sign in today to find solutions:

Don't have an account? Sign up

ZyXEL Communications IP PBX X6004 User's Manual

Zyxel communications ip pbx user's guide.

 
X6004
IP PBX
User's Guide
Version 1
9/2007
Edition 1
www.zyxel.com
Next page ->

Summary of Contents

  • Page 1

    X6004 IP PBX User’s Guide Version 1 9/2007 Edition 1 www.zyxel.com...

  • Page 3: About This User's Guide

    Help us help you. Send all documentation-related comments, questions or suggestions for improvement to the following address, or use e-mail instead. Thank you! The Technical Writing Team, ZyXEL Communications Corp., 6 Innovation Road II, Science-Based Industrial Park, Hsinchu, 300, Taiwan.

  • Page 4: Document Conventions

    Document Conventions Document Conventions Warnings and Notes These are how warnings and notes are shown in this User’s Guide. Warnings tell you about things that could harm you or your device. Notes tell you other important information (for example, other things you may need to configure or helpful tips) or recommendations.

  • Page 5

    Icons Used in Figures Figures in this User’s Guide may use the following generic icons. The X6004 icon is not an exact representation of your device. The X6004 Server Telephone X6004 User’s Guide Computer Notebook computer DSLAM Firewall Switch Router...

  • Page 6: Safety Warnings

    Safety Warnings For your safety, be sure to read and follow all warning notices and instructions. • Do NOT use this product near water, for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids. •...

  • Page 7

    Safety Warnings This product is recyclable. Dispose of it properly. X6004 User’s Guide...

  • Page 8

    Safety Warnings X6004 User’s Guide...

  • Page 9: Table Of Contents

    Introduction and Tutorials ... 31 Getting to Know Your X6004 ... 33 How It Works ... 37 Tutorials ... 41 Phone User Tutorial ... 65 Web Configurator & Network Setup ... 73 The Web Configurator ... 75 Network Deployment ... 85 IP PBX ...

  • Page 10: Table Of Contents

    Contents Overview myZyXEL.com ... 259 Web Portal and IVR ... 263 Web Portal ... 265 Interactive Voice Response (IVR) System ... 275 Appendices & Index ... 281 Product Specifications ... 283 X6004 User’s Guide...

  • Page 11: Table Of Contents

    About This User's Guide ... 3 Document Conventions... 4 Safety Warnings... 6 Contents Overview ... 9 Table of Contents... 11 List of Figures ... 21 List of Tables... 27 Part I: Introduction and Tutorials ... 31 Chapter 1 Getting to Know Your X6004... 33 1.1 Introduction ...

  • Page 12: Table Of Contents

    Table of Contents 3.1.4 Auto Provisioning ... 46 3.2 Making PSTN Calls ... 49 3.2.1 Connecting to PSTN ... 49 3.2.2 Dialing Rule for PSTN ... 52 3.2.3 LCR to Authority Group Assignment ... 54 3.3 Making ITSP Calls ... 55 3.3.1 Connecting to ITSP ...

  • Page 13: Table Of Contents

    6.1 Network Deployment Overview ... 85 6.2 LAN Configuration ... 86 6.3 WAN Configuration ... 86 6.3.1 DNS Server Address Assignment ... 86 6.3.2 Configure WAN Settings ... 86 6.4 DDNS (Dynamic DNS) ... 87 6.4.1 DYNDNS Wildcard ... 88 6.4.2 DDNS Configuration ...

  • Page 14: Table Of Contents

    Table of Contents 9.1.3 DSCP and Per-Hop Behavior ... 108 9.2 QoS Settings ... 108 Chapter 10 Voice Mail... 111 10.1 Voice Mail Overview ...111 10.1.1 Mail Relay ...111 10.2 Voice Mail Screen ...111 Chapter 11 Phonebook ... 113 11.1 Phonebook Overview ...113 11.1.1 LDAP Based Phonebook ...113 11.1.2 Local Phonebook ...114 11.2 Phonebook Configuration Screen ...114...

  • Page 15: Table Of Contents

    14.3.1 Add Multiple SIP Peers ... 131 14.3.2 Add a SIP Extension ... 133 14.3.3 Configure SIP Extensions ... 134 14.3.4 SIP Extension Call Forward Screen ... 135 14.3.5 DND White List ... 137 14.3.6 Find Me List ... 137 14.3.7 Blacklist ...

  • Page 16: Table Of Contents

    Table of Contents 18.3.1 Add/Edit FXO Trunk ... 165 18.3.2 Configure an FXO Trunk ... 165 18.3.3 Auto-Attendant for Incoming Calls 18.4 SIP Trunk Configuration ... 166 18.4.1 Add/Edit SIP Trunk ... 167 18.4.2 Configure a SIP Trunk ... 167 18.5 Auto-Attendant for SIP Trunks ...

  • Page 17: Table Of Contents

    22.2 Emergency Call Overview ... 198 22.2.1 Emergency Call Configuration ... 198 22.3 Conference Calling Overview 22.3.1 Conference Calling Configuration ... 200 22.3.2 Conference Calling Edit and Add ... 201 22.4 Music on Hold Overview ... 202 22.4.1 Music on Hold Management ... 202 22.5 Distinctive Ring Configuration 22.6 Auto Callback Overview ...

  • Page 18: Table Of Contents

    Table of Contents 26.1 System Log Overview ... 229 26.2 View Log ... 230 26.2.1 Filter Log Results ... 231 26.3 Log Setting ... 232 26.3.1 Active Log Summary ... 233 26.3.2 System Log Configuration ... 234 26.3.3 Edit Syslog Server Settings Chapter 27 Call Detail Record (CDR) ...

  • Page 19: Table Of Contents

    31.1 myZyXEL.com Overview ... 259 31.1.1 Subscription Services Available on the X6004 ... 259 31.2 Registration ... 260 31.3 Service ... 261 31.4 License Status ... 262 Part V: Web Portal and IVR... 263 Chapter 32 Web Portal ... 265 32.1 Web Portal Overview ...

  • Page 20

    Table of Contents Index... 327 X6004 User’s Guide...

  • Page 21: List Of Figures

    List of Figures List of Figures Figure 1 IP PBX Example ... 33 Figure 2 SIP Devices and the X6004 ... 34 Figure 3 Scalable Design ... 35 Figure 4 LEDs ... 36 Figure 5 FXS and FXO Ports ... 38 Figure 6 Auto-Attendant ...

  • Page 22

    List of Figures Figure 39 Network Connection to ITSP ... 56 Figure 40 Configuration > PBX > Outbound Line Management > Outbound Line Group ... 56 Figure 41 Add SIP Trunk ... 57 Figure 42 Configuration > PBX > Outbound Line Management > Outbound Line Group ... 57 Figure 43 SIP Connection Configuration ...

  • Page 23

    List of Figures Figure 82 SIP Devices and the X6004 ... 95 Figure 83 Configuration > PBX > Server Configuration > SIP Server > Global Set ... 96 Figure 84 Configuration > PBX > Server Configuration > SIP Server > FXO ... 97 Figure 85 Configuration >...

  • Page 24

    List of Figures Figure 125 Add/Edit Page Group ... 148 Figure 126 Add/Edit Hunt Group ... 149 Figure 127 Paging Group Example ... 151 Figure 128 Configuration > PBX > Extension Management > Ring Group ... 151 Figure 129 Add Ring Group ... 151 Figure 130 Ring Group for Marketing ...

  • Page 25

    List of Figures Figure 167 LCR Components Example ... 186 Figure 168 Configuration > PBX > Outbound Line Management > LCR ... 186 Figure 169 LCR Configuration ... 187 Figure 170 LCR: Dial Condition ... 189 Figure 171 Group Management - Authority Group to Authority Group ... 191 Figure 172 Group Management - Authority Group to LCR ...

  • Page 26

    List of Figures Figure 210 Report > LOGS > CDR > CDR Query ... 242 Figure 211 Report > LOGS > CDR > CDR Query > Report ... 244 Figure 212 Maintenance > Administrator Username/Password ... 245 Figure 213 Maintenance > Administrator List ... 246 Figure 214 Maintenance >...

  • Page 27: List Of Tables

    List of Tables List of Tables Table 1 LEDs ... 36 Table 2 Tutorials Overview ... 41 Table 3 Sample VoIP Account Information ... 56 Table 4 Your Information ... 65 Table 5 Tutorial: Call Settings ... 68 Table 6 Tutorial: Voicemail Settings ... 70 Table 7 Tutorial: Basic Web Phone Call Features ...

  • Page 28

    List of Tables Table 39 Authority Group Configuration ... 130 Table 40 Add Multiple SIP Extensions ... 131 Table 41 Add a SIP Extension ... 133 Table 42 SIP Extension: Basic ... 134 Table 43 SIP Extension: Call Forward ... 136 Table 44 DND White List ...

  • Page 29

    List of Tables Table 81 Configuration > PBX > Group Management > Advanced ... 196 Table 82 Call Services Summary ... 197 Table 83 Emergency Call Configuration ... 198 Table 84 Conference Room List ... 200 Table 85 Conference Room Add ... 201 Table 86 Music on Hold File Guidelines ...

  • Page 30

    List of Tables Table 124 Maintenance > License Control > Service ... 261 Table 125 Maintenance > License Control > Service ... 262 Table 126 Peer Info..267 Table 127 Forward/Block ... 268 Table 128 Forward/Block > DND White List ... 270 Table 129 Forward/Block >...

  • Page 31: Introduction And Tutorials

    Introduction and Tutorials Getting to Know Your X6004 (33) How It Works (37) Tutorials (41) Phone User Tutorial (65)

  • Page 33: Introduction

    Internet connection to an Internet Telephony Service Provider (ITSP). Each telephone connected to an IP PBX has an extension assigned to it. An extension is a unique telephone number within an organization typically consisting of only a few digits.

  • Page 34: Voice Over Internet Protocol (voip) Implementation, Pbx Telephony Features

    Figure 2 SIP Devices and the X6004 PSTN 1.1.2 PBX Telephony Features The X6004 allows you to set up and manage features on an internal telephone network without relying on your telephone service provider. The following are just a few examples: • Conference calls •...

  • Page 35

    The X6004 can be used stand alone to provide intercom (calling by extension) and VoIP features in a small business environment. The X6004’s capability can be expanded by: • A - Adding DSP (Digital Signal Processing) modules to handle more concurrent telephone connections. DSP modules are chips which convert analog information into digital data and vice versa.

  • Page 36: Leds

    Chapter 1 Getting to Know Your X6004 • Write down the administrator password and put it in a safe place. • Back up the configuration (and make sure you know how to restore it). Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes.

  • Page 37: How It Works, How It Works, Call Routing, Call Routing Terms

    The following are some terms related to ZyXEL’s IP-PBX implementation. • Extension - This is a unique number assigned to each telephone connected to the X6004. Extensions are used to make calls between phones connected to the X6004 and to route calls from the outside world to their correct target.

  • Page 38

    • FXO (Foreign Exchange Office) Trunk - This type of outbound line group consists of telephone cables connected to ports on an FXO interface card on the X6004. The telephone cables lead to the PSTN (Public Switched Telephone Network), or in other words your traditional (non-VoIP) telephone company.

  • Page 39: Internal Call Routing, Outbound Call Routing

    Outbound call routing refers to calls originating from an extension on the X6004, going via an outbound line group to a telephone outside your organization. Outbound call routing requires that an authority group is linked to an outbound line group. The link between the two is an LCR (Least Cost Routing).

  • Page 40

    Chapter 2 How It Works Figure 8 Outbound Call Routing - Advanced Authority Group SALES Authority Group R&D The configuration requirement for setting up outbound call routing are: 1 Create an authority group. 2 Create extensions in the authority group. 3 Create an outbound line group.

  • Page 41: Tutorials, Tutorials

    H A P T E R This chapter provides some examples of using the web configurator to set up and use the X6004. Specifically, the tutorials will show you how to set up the X6004 for a telephone network as shown in the following figure.

  • Page 42: Configure Sip Extensions

    3.1 Making Internal Calls This tutorial sets up the internal telephone extensions on your network. At the end of this tutorial you should be able to call between extensions. The next figure shows the telephone extensions (1001 - 1010) configured in this tutorial. All of the extensions are members of an...

  • Page 43

    2 Click the Add icon to open the following screen. Enter the name of the group (Basic in this example) and click Add. The Machine ID field is a name automatically assigned to the X6004. Figure 12 Add/Edit Authority Group 3 The new authority group displays in the following screen.

  • Page 44

    Chapter 3 Tutorials Prefix value is 11 and the Postfix value is 99. The SIP username for extension 1001 is 1001 and the SIP password for this extension is 11100199. You do not need to configure the Prefix and Postfix values as long as the SIP password length is at least four digits long.

  • Page 45: Register Ip Phones

    The extension number serves as the password the user uses to log into the X6004 to configure his extension’s call forwarding, call blocking, phonebook, voice mail, and other settings. See 8 If the IP phone is from ZyXEL and supports auto provisioning, use section on page 46 to map the SIP extensions to your network’s SIP devices.

  • Page 46: Auto Provisioning

    Chapter 3 Tutorials Figure 18 Example IP Phone SIP Registration Screen Complete the SIP registration for all the IP phones on your network. When all the phones are registered, you can make internal calls by dialing the extension number assigned to each phone.

  • Page 47

    Figure 19 Auto Provisioning After you configure the SIP extensions (see connections (see Figure 17 on page extension to the appropriate SIP device. You need the MAC address of each SIP device (or the serial number if it is a softphone). 1 Click Configuration >...

  • Page 48

    Chapter 3 Tutorials Figure 21 Configuration > PBX > Server Configuration > Auto Provision > Edit 3 The serial number of the softphone that is to use the SIP extension displays in the summary screen. Figure 22 Configuration > PBX > Server Configuration > Auto Provision 4 Repeat these steps to map each SIP extension to a SIP device’s MAC address or serial number.

  • Page 49: Making Pstn Calls, Connecting To Pstn

    This example assumes that the X6004 has an FXO interface card already installed (refer to the Quick Start Guide) and that you have connected your telephone cables to the outlets that connect to your local telephone company. The front of your X6004 should look as shown in the following figure.

  • Page 50

    Chapter 3 Tutorials Procedure: 1 In the web configurator, click Configuration > PBX > Outbound Line Management > Outbound Line Group to open the following screen. Figure 25 Configuration > PBX > Outbound Line Management > Outbound Line Group 2 Click the Add icon in the FXO Trunk section to open the following screen. Enter the name of the group (PSTN1 in this example) and click Apply.

  • Page 51

    Figure 30 Confirm AA Setting 7 People from the outside world can now call the X6004 using the PSTN numbers provided by your local telephone company. The Default AA prompts the callers to dial the extension they would like to reach. See how to set up a dialing rule so that the extensions on your network can connect to the PSTN.

  • Page 52: Dialing Rule For Pstn

    Chapter 3 Tutorials 3.2.2 Dialing Rule for PSTN The following sections show you how to create outbound dialing rules (also referred to as Least Cost Routing or LCR). The LCRs determine which outside line the X6004 should use to complete outbound calls. In our example we want to use the PSTN1 outbound line group to complete local calls.

  • Page 53

    Figure 33 local_call LCR 3 The Dial Condition screen appears as shown. • Type 0 followed by a period (.) in the Dial Condition field. This means that this LCR will be used when callers dial any number that begins with a 0. The period (.) is a wildcard character, meaning anything can follow the zero.

  • Page 54: Lcr To Authority Group Assignment

    Chapter 3 Tutorials 3.2.3 LCR to Authority Group Assignment The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition). In our example, we give the authority group Basic the right to call out using the LCR local_call.

  • Page 55: Making Itsp Calls, Connecting To Itsp

    Figure 37 Outbound Calls via PSTN The X6004 matches this number with the local_call LCR, applies the offset (strips off the 0) Caller dials and routes the call to PSTN. 05555555 1001 3.3 Making ITSP Calls The following section shows you how to make and receive calls via a connection to the PSTN. This example covers: •...

  • Page 56

    Chapter 3 Tutorials Figure 39 Network Connection to ITSP The following table describes our sample account information as provided by the ITSP: Table 3 Sample VoIP Account Information INFO SIP Number SIP Server Address SIP Server Port Register Server Address Register Server Port Procedure: 1 In the web configurator, click Configuration >...

  • Page 57

    Figure 41 Add SIP Trunk 3 The new outbound line group displays in the following screen. Now you will configure the connection to your ITSP. Click the outbound line group’s Advanced icon. Figure 42 Configuration > PBX > Outbound Line Management > Outbound Line Group 4 The following screen displays.

  • Page 58

    Chapter 3 Tutorials Figure 43 SIP Connection Configuration 5 The Outbound Line Group screen displays again. Click the Auto-Attendant icon in the SIP Trunk section of the screen. Figure 44 Configuration > PBX > Outbound Line Management > Outbound Line Group 6 Make sure the Default AA option is selected (FAX is used to forward calls to a single extension, such as your FAX machine’s extension) and click Apply.

  • Page 59: Dialing Rule For Itsp

    Figure 45 Confirm AA Setting 7 People from the outside world can now call the X6004 using the numbers provided by your ITSP. The Default AA prompts the callers to dial the extension they would like to reach. See Section 3.3.2 on page 59 that the extensions on your network can make calls via your ITSP.

  • Page 60

    Chapter 3 Tutorials 2 Click the Edit icon in the long_distance_call section to open the following screen. Select the outbound line group from the pool column that you want to add to this LCR (in our example this is IPPBX_001:ITSP1 as configured in then click the Right icon to move it to the Selected column.

  • Page 61

    Figure 49 Dial Condition for long_distance_call LCR 4 You are done configuring the LCR. However, before it can be used by any of the phones connected to the X6004, the LCR needs to be assigned to an appropriate authority group. 3.3.3 LCR to Authority Group Assignment The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition).

  • Page 62: Using Call Features, Customizing Feature Codes

    X6004’s call features. You can change the codes in this screen. Provide the users with a list of the features and corresponding codes. Users on your network can then dial a code from their telephone to activate a specific feature. For example, dialing *96 transfers a call.

  • Page 63: Using The Voicemail Feature

    Figure 53 Configuration > PBX > Server Configuration > SIP Server > Feature Code 3.4.2 Using the Voicemail Feature The voicemail feature code as assigned in followed by their extension number to access their voicemail. For example, a caller from extension 1001 can dial **1001 to access voicemail messages.

  • Page 64

    Chapter 3 Tutorials X6004 User’s Guide...

  • Page 65: Phone User Tutorial, Phone User Tutorial, Using Your Web Portal, Accessing The Web Portal

    IP phone users also use the web phone. The web phone is just like the telephone you usually use to make calls from this extension; you can call all the same numbers in the same way.

  • Page 66: Changing Your Security Information

    Chapter 4 Phone User Tutorial Don’t forget the “s” in “https://” - this “s” indicates a secure IP address, which means that communication between your computer and the X6004 (including your phone calls) cannot be intercepted by anyone else. The following screen displays. Figure 56 Tutorial: Log In Enter your extension number (“1001”) in the Extension field, and enter your PIN code (“5678”) in the PIN Code field.

  • Page 67: Personalizing Your Settings

    The SIP Auth Password field does not display if you connect to the X6004 using a regular analog telephone system. Figure 58 Tutorial: Changing Security Information • Enter the new SIP Auth Password in the field on the left, and enter it again in the field on the right.

  • Page 68

    Chapter 4 Phone User Tutorial Figure 60 Tutorial: Configuring Call Settings The following table shows the example call setting information. You can also use this table to make a note of the call settings you want to configure, if you like. Table 5 Tutorial: Call Settings Office Hours Do Not Disturb...

  • Page 69

    In the Time field, use the drop-down lists to enter 09 : 00 ~ 17 : 30. 2 Do Not Disturb: Ensure that Disable is selected. You can turn this on later if you want. 3 White List: Click the White List button. In the screen that displays, enter each phone number in the Number field and click Add after each one.

  • Page 70: Setting Up Voicemail, Using The Web Phone (ip Phone Users Only)

    Chapter 4 Phone User Tutorial 6 Block Calls Without Caller ID: Ensure that Disable is selected. 7 Click Apply. Your call settings are successfully configured! 4.1.5 Setting Up Voicemail Next, you can set up your voicemail inbox to automatically send your received messages as audio files to your email inbox.

  • Page 71

    Chapter 4 Phone User Tutorial Figure 66 Tutorial: Web Phone Tab If a screen similar to the following displays, click Yes. Figure 67 Tutorial: Security Pop-Up The following screen displays. Figure 68 Tutorial: The Web Phone Make sure you have a headset (or speakers and a microphone) connected to your computer, and that your soundcard is working correctly (try listening to an audio file or recording a voice note to check, if there is a problem).

  • Page 72

    Chapter 4 Phone User Tutorial The following table describes how to use the web phone to perform some basic phone functions. Table 7 Tutorial: Basic Web Phone Call Features FEATURE Dial a number Make a call Receive a call End a call Adjust the speaker volume Adjust the microphone...

  • Page 73

    Web Configurator & Network Setup The Web Configurator (75) Network Deployment (85)

  • Page 75: The Web Configurator, The Web Configurator, Introduction, System Login

    H A P T E R The Web Configurator This section introduces the configuration and functions of the web configurator. 5.1 Introduction The web configurator is an HTML-based management interface that allows easy X6004 setup and management via an Internet browser. Use Internet Explorer 6.0 and later or Netscape Navigator 7.0 and later versions.

  • Page 76

    Chapter 5 The Web Configurator Figure 69 Web Configurator: Login 4 A screen opens up prompting you to change the default user name and password. Change the default password, note it down and put it in a safe place. Click Apply to go to the status screen of the web configurator.

  • Page 77: The System Screen

    5.3 The System Screen The System screen is the first screen that displays when you access the web configurator. The following figure shows the navigating components of the web configurator screen. Figure 70 Web Configurator Home Screen (System) A - The navigation buttons link you to configuration menus of the X6004, the quick keys allow you to view built-in help files, access the wizard, view the about screen and logout.

  • Page 78: The Navigation Panel

    Chapter 5 The Web Configurator 5.3.1 The Navigation Panel Go to individual feature configuration screens via the navigation buttons. The following table shows you the submenus (navigation panels) associated with each navigation button. Table 8 Navigation Buttons Sub-links Overview CONFIGURATION The following table describes the links in the navigation panels.

  • Page 79: Dashboard - System Information

    Table 9 Navigation Panel Links (continued) LINK DESCRIPTION Intranet Use this screen to specify IP subnets for which the X6004 routes IP phones to a ZyStack member. Status Use this screen to check the status of peer X6004s. Monitor These screens allow you to view the status of your X6004 or if you set up a ZyStack you can view the status of all the participating X6004s.

  • Page 80

    Chapter 5 The Web Configurator Figure 71 Dashboard Each field is described in the following table. Table 10 Dashboard LABEL DESCRIPTION Refresh Interval Select how often you want to update the information in the Dashboard screen and click Refresh Now to apply your setting. You can also click Refresh Now to update the screen immediately.

  • Page 81

    (WAN, LAN or interface card ports) to go to their configuration screens. X6004 User’s Guide FXO Trunk - connections via the FXO ports to your local telephone company. SIP Trunk - connections to a SIP server at your VoIP provider.

  • Page 82: Saving Your Configuration, Icons In The Web Configurator

    Chapter 5 The Web Configurator Table 10 Dashboard (continued) LABEL DESCRIPTION This field displays the index number of the X6004. If you have a ZyStack configured then this screen displays information about all the X6004 in the ZyStack. File System These fields display the current utilization of the available memory on the X6004.

  • Page 83: Logging Out Of The Web Configurator

    Table 11 Icon Explanation Table (continued) ICON NAME Left Right 5.7 Resetting the X6004 If you forget the administrator password, you will need to reset the X6004 back to the factory defaults. Use the RESET button on the front panel of the X6004 to reset the X6004 back to factory defaults.

  • Page 84: Help

    Chapter 5 The Web Configurator Figure 73 Web Configurator: Logout Link 5.10 Help The web configurator’s online help has descriptions of individual screens and some supplementary information. Click the Help ( ) link from a web configurator screen to view an online help description of that screen.

  • Page 85: Network Deployment, Network Deployment, Network Deployment Overview

    H A P T E R This chapter shows you how to deploy the X6004 on your network. 6.1 Network Deployment Overview The following diagram shows a sample network deployment of the X6004. The WAN port is connected to a DMZ interface on the default gateway router. The X6004 uses the WAN interface to connect to a SIP server at the ITSP.

  • Page 86: Lan Configuration, Wan Configuration, Dns Server Address Assignment, Configure Wan Settings

    Chapter 6 Network Deployment 6.2 LAN Configuration Use this screen to set up the LAN IP address of the X6004. To access this screen, click Configuration > Network > LAN. Figure 75 Configuration > Network > LAN Each field is described in the following table. Table 12 Configuration >...

  • Page 87: Ddns (dynamic Dns)

    Figure 76 Configuration > Network > WAN Each field is described in the following table. Table 13 Configuration > Network > WAN LABEL DESCRIPTION WAN Ethernet TCP/IP Settings Get automatically Select this if your ISP did not assign you a static IP address. Click Renew to send from ISP a request to the DHCP server for a new IP address.

  • Page 88: Dyndns Wildcard, Ddns Configuration

    Chapter 6 Network Deployment 6.4.1 DYNDNS Wildcard Enabling the wildcard feature for your host causes *.yourhost.dyndns.org to be aliased to the same IP address as yourhost.dyndns.org. This feature is useful if you want to be able to use, for example, www.yourhost.dyndns.org and still reach your hostname. If you have a private WAN IP address, then you cannot use Dynamic DNS.

  • Page 89: Ntp (network Time Protocol) Configuration

    6.5 NTP (Network Time Protocol) Configuration Use this screen to configure time settings on the X6004. To access this screen, click Configuration > Network > NTP. Figure 78 Configuration > Network > NTP Each field is described in the following table. Table 15 Configuration >...

  • Page 90: Static Route Overview, Configuring Static Route

    Chapter 6 Network Deployment Table 15 Configuration > Network > NTP LABEL DESCRIPTION End Date Enter which hour on which day of which week of which month daylight-savings time ends. Offset Enter the amount of time (in hours) by which to adjust the time during daylight saving period.

  • Page 91: Add A Static Route

    The following table describes the labels in this screen. Table 16 Configuration > Network > Static Route LABEL DESCRIPTION Delete Select this checkbox and click Delete to remove this static route from the X6004. Destination This parameter specifies the IP network address of the final destination. Routing is Network always based on network number.

  • Page 92

    Chapter 6 Network Deployment X6004 User’s Guide...

  • Page 93

    IP PBX SIP Server (95) Auto Provision (103) QoS (107) Voice Mail (111) Phonebook (113) DSP Management (119) Office Hours (123) Authority Group (125) Ring Group (145) Pickup Group (155) Call Access Code (159) Outbound Line Group (163) Auto-Attendant (175) LCR (185) Group Management (191) Call Services (197)

  • Page 95: Sip Server, Sip Server Overview

    H A P T E R This chapter shows you how to set up your SIP server settings on the X6004. It also covers parameters for FXO/FXS channels, call blocking settings and feature codes. 7.1 SIP Server Overview The following diagram shows SIP devices communicating with the X6004. In SIP some devices act as clients and others as servers.

  • Page 96

    Chapter 7 SIP Server 7.2 SIP Server Global Settings Use this screen to set up the SIP server settings on the X6004. SIP clients, such as the IP phones on your network, must enter this information when registering with the X6004. To access this screen, click Configuration >...

  • Page 97: Fxo Channel, Configure Fxo Settings

    Table 18 Configuration > PBX > Server Configuration > SIP Server > Global Set LABEL DESCRIPTION Apply Click this to save your changes. Reset Click this to set every field in this screen to its last-saved value. 7.3 FXO Channel An FXO channel is a connection from the X6004 to a traditional PBX (for example a PSTN connection) via one of the FXO ports installed on the X6004.

  • Page 98: Configure Fxs Settings

    Chapter 7 SIP Server Table 19 Configuration > PBX > Server Configuration > SIP Server > FXO LABEL DESCRIPTION Listening Volume Select the volume level transmitted by the X6004 to the phones on your network for calls via the FXO lines. -6 is the quietest, and 6 is the loudest. Busy Detect The X6004 listens for a tone to detect if an FXO line has been hung up.

  • Page 99: Call Blocking, Call Blacklist

    (from FXS extensions) before it makes the phone call. Country Code The signals used by telephone companies to indicate a busy line or an available line differ by country. You must select the country code for the location of the X6004.

  • Page 100: Setting Feature Codes

    Type the telephone number you want the X6004 to block from calling extensions in your telephone network. Click Add to place this number in the blacklist. You can also use the letters N, X and Z to represent numbers and the period “.” to include any number that starts with the digits you specify.

  • Page 101

    Figure 88 Configuration > PBX > Server Configuration > SIP Server > Feature Code The following table describes the labels in this screen. Table 23 Configuration > PBX > Server Configuration > SIP Server > Feature Code LABEL DESCRIPTION Feature code The codes you enter are dialed by individuals to manage the features listed below setting for their extension.

  • Page 102

    Chapter 7 SIP Server Table 23 Configuration > PBX > Server Configuration > SIP Server > Feature Code LABEL DESCRIPTION Direct Pickup Enter the code used to pick up calls for your extension from a different extension. DND On Enter the code used to turn the Do Not Disturb feature on for this extension. DND Off Enter the code used to turn the Do Not Disturb feature off for this extension.

  • Page 103: Auto Provision, Auto Provision, Auto Provisioning Overview, How To Configure Auto Provisioning

    ATA or other device to see if it supports auto provisioning. The configuration file contains the settings you configure for a specific telephone extension in your organization. It also contains SIP settings necessary for the device to register with the X6004.

  • Page 104: Auto Provision Screen

    Chapter 8 Auto Provision for auto provisioning with the X6004. See the documentation that came with your ZyXEL device for information on how to do this. 8.1.2 How Auto Provisioning Works When a ZyXEL device is configured for auto provisioning, it attempts to find an auto provisioning server on its network.

  • Page 105: Auto Provision Edit Settings

    Each field is described in the following table. Table 24 Configuration > PBX > Server Configuration > Auto Provision LABEL DESCRIPTION Configuration Phone Numbers This field displays the extension number configured on the X6004. MAC Address This field displays the MAC address of the ZyXEL device specified to receive configuration settings from the X6004.

  • Page 106: Auto Provision View Sptgen

    Select this if the ZyXEL device to which you are sending this configuration file is an ATA device. An ATA (Analog Telephone Adapter) device typically has multiple analog telephones connected to it and can have unique configuration files for each port that it supports.

  • Page 107: Qos Overview

    H A P T E R This chapter shows you how to configure Quality of Service (QoS) settings on the X6004. 9.1 QoS Overview Quality of Service (QoS) refers to both a network's ability to deliver data with minimum delay, and the networking methods used to control the use of bandwidth.

  • Page 108: Diffserv, Dscp And Per-hop Behavior

    Chapter 9 QoS It is recommended to use the Minimize Delay class for VoIP traffic. 9.1.2 DiffServ DiffServ (Differentiated Services) is a class of service (CoS) model that marks packets (based on the application types and traffic flow) so that they receive specific per-hop treatment at DiffServ-compliant network devices along their route.

  • Page 109

    Figure 92 Configuration > PBX > Server Configuration > QoS Each field is described in the following table. Table 26 Configuration > PBX > Server Configuration > QoS LABEL DESCRIPTION Select the QoS method you want to use to mark outgoing frames on the X6004. You can choose: •...

  • Page 110

    Chapter 9 QoS X6004 User’s Guide...

  • Page 111: Voice Mail, Voice Mail Overview, Mail Relay, Voice Mail Screen

    Another way to manage your voice mail messages is to forward them to email accounts associated with each telephone extension on the X6004. See Chapter 14 on page 125 of voice mail messages.

  • Page 112

    Chapter 10 Voice Mail Figure 93 Configuration > PBX > Server Configuration > Voice Mail Each field is described in the following table. Table 27 Configuration > PBX > Server Configuration > Voice Mail LABEL Voice Mail Management Per call Max Length Per user Max Usage...

  • Page 113: Phonebook, Phonebook Overview, Ldap Based Phonebook

    H A P T E R This chapter shows you how to set up a phonebook for the X6004. 11.1 Phonebook Overview There are two ways to set up a phone book on the X6004. You can create an LDAP (Lightweight Directory Access Protocol) phonebook, which imports entries from an LDAP directory on your network.

  • Page 114: Local Phonebook, Phonebook Configuration Screen

    Chapter 11 Phonebook 11.1.2 Local Phonebook The local phonebook on the X6004 can be created by adding phonebook entries via the web configurator. You can also export the local phonebook into a text file. The text file can be edited and imported back to the X6004 via the web configurator. 11.2 Phonebook Configuration Screen Use this screen to set up a connection to an LDAP server on the X6004 and to either import or export your local phonebook.

  • Page 115: Import Phonebook Screen, Ldap Phonebook Screen

    Table 28 Configuration > PBX > Server Configuration > Phonebook LABEL DESCRIPTION Export phonebook Click Export to save your local phonebook to your local computer or another file location on your network. A screen appears prompting you for a location to download your phonebook file.

  • Page 116

    Chapter 11 Phonebook Figure 96 Configuration > PBX > Server Configuration > Phonebook > LDAP Phonebook Each field is described in the following table. Table 29 Configuration > PBX > Server Configuration > Phonebook > LDAP Phonebook LABEL name e-mail logon name mobile ext.

  • Page 117: Local Phonebook Screen, Local Phonebook Add/edit Screen

    11.3.1 Local Phonebook Screen Use this screen to set up the local phonebook settings on the X6004. To access this screen, click Configuration > PBX > Server Configuration > Phonebook. Figure 97 Configuration > PBX > Server Configuration > Phonebook > Local Phonebook Each field is described in the following table.

  • Page 118

    Chapter 11 Phonebook Figure 98 Local Phonebook Add/Edit Screen Each field is described in the following table. Table 31 Local Phonebook Add/Edit Screen LABEL New/Edit PBX Phonebook name ext. home mobile e-mail logon name country department Apply Cancel DESCRIPTION Use these fields to add (or edit) local phonebook entries. Note: You must fill in the name field in order to save this local phonebook entry.

  • Page 119: Dsp Overview, Installing A Second Dsp Module

    H A P T E R This chapter shows you how to install additional Digital Signal Processing (DSP) modules in the X6004 and how to manage the DSP resources on the X6004. 12.1 DSP Overview The X6004 uses Digital Signal Processing (DSP) modules to convert analog audio to digital signals, and vice versa.

  • Page 120: Removing A Dsp Module, Dsp Management

    The X6004 automatically detects the number of DSP channels available for processing telephone conversations. The number of DSP channels is based on the DSP modules installed on the X6004. The X6004 automatically assigns DSP channels to service the analog phone connections (FXS ports) available on the X6004.

  • Page 121: Dsp Management Screen

    • A typical conversation uses two channels. • A conference call uses one channel per participant. • Unassigned DSP channels are shared between conference calls and SIP connections. 12.2.1 DSP Management Screen Use this screen to manage the DSP channels available on the X6004. To access this screen, click Configuration >...

  • Page 122

    Chapter 12 DSP Management X6004 User’s Guide...

  • Page 123: Office Hours, Office Hours Overview, Office Hour Screen

    H A P T E R This chapter shows you how to set the office hours for the X6004. 13.1 Office Hours Overview The office hours you specify on the X6004 are used by the auto-attendant feature to determine how the X6004 handles incoming calls. For example, when calls come into your organization during office hours you may want to allow them to enter any extension they wish to call.

  • Page 124

    Chapter 13 Office Hours Table 33 Configuration > PBX > Server Configuration > Office Hour LABEL Time Apply Default DESCRIPTION Specify the time range during the working days that you want the X6004 to treat as working hours. Click Apply to save your changes. Click this button to set every field in this screen to factory default configuration.

  • Page 125: Extension Management Overview

    H A P T E R This chapter shows you how to create and manage SIP and FXS extensions on the X6004. 14.1 Extension Management Overview The X6004 allows you to manage individual SIP and FXS extensions. Before extensions can be created, you need to create at least one authority group on the X6004.

  • Page 126: Voice Codecs

    Chapter 14 Authority Group 14.1.1 Voice Codecs A codec (coder/decoder) codes analog voice signals into digital signals and decodes the digital signals back into voice signals. The following table describes the codecs supported on the X6004 Table 34 Voice Codecs Supported CODEC DESCRIPTION G.711...

  • Page 127: Video Codecs, Authority Group

    14.1.2 Video Codecs Video codecs are used by video phones to compress the amount of information sent between two devices. Video codecs encode video signals into digital signals and decode the digital signals back into video signals. The X6004 does not perform any video coding, it does support the passthrough of the following video codecs.

  • Page 128: Extension Query Result Screen, Add/edit Authority Group

    Chapter 14 Authority Group Table 36 Configuration > PBX > Extension Management > Authority Group LABEL Description Add, Advanced, Edit, Delete 14.2.1 Extension Query Result Screen The following screen appears when you click Query in the Authority Group screen. This screen displays the results of your extension query.

  • Page 129: Authority Group Configuration Screen

    Only the Add Authority Group screen is shown. In the Edit Authority Group screen, not all of the fields are available. Figure 105 Add/Edit Authority Group Each field is described in the following table. Table 38 Add/Edit Authority Group LABEL DESCRIPTION Machine ID This field is only available when adding a new authority group.

  • Page 130

    Chapter 14 Authority Group Figure 106 Authority Group Configuration Each field is described in the following table. Table 39 Authority Group Configuration LABEL Peer List Group Name Description Add SIP Peers SIP Peer / FXS Peer Delete User Name Type Extension Number Description...

  • Page 131: Extension Features, Add Multiple Sip Peers

    • Call Blocking - set up a list of telephone numbers that you don’t want to receive calls from. Or, stop calls without caller ID from reaching your extension.

  • Page 132

    Chapter 14 Authority Group Table 40 Add Multiple SIP Extensions LABEL Start Number Step/Interval Amount SIP Auth. Password DTMF Mode Codec Setting Codec Pool Codec List DESCRIPTION Type the first extension number for this range of extensions. Extensions can be from 1 to 20 digits long.

  • Page 133

    Table 40 Add Multiple SIP Extensions LABEL DESCRIPTION Apply Click Apply to save your changes. Cancel Click Cancel to go back to Authority Group configuration page without saving your changes. 14.3.2 Add a SIP Extension Use this screen to add a SIP extension to an authority group on the X6004. To access this screen, click the Add icon in the Authority Group configuration screen.

  • Page 134

    Chapter 14 Authority Group Table 41 Add a SIP Extension LABEL Apply Cancel 14.3.3 Configure SIP Extensions After you create SIP extensions you can click on the Edit button in the Authority Group configuration screen to configure further settings. The Basic screen for a SIP extension appears as shown.

  • Page 135: Sip Extension Call Forward Screen

    Table 42 SIP Extension: Basic LABEL DESCRIPTION Last Name Type the last name of the person this SIP extension is assigned to. This field can be left blank. Description Type a brief description for this SIP extension. This field can be left blank. Apply Click Apply to save your changes.

  • Page 136

    ID. Click this to save your changes. Click this to go back to the Authority Group configuration screen without saving your changes. 137) to configure telephone numbers Section 14.3.6 on page 137) to Section 14.3.7 on page 138)

  • Page 137: Dnd White List, Find Me List

    LABEL DESCRIPTION Number Enter the telephone number you want to allow to call you even if you DND turned on. Click Add and the number you entered displays in the field below. Delete Highlight an existing DND White List number and click the Delete icon to remove it from the list.

  • Page 138

    Apply Cancel DESCRIPTION Enter the telephone extension you want the X6004 to forward calls to when you do not pick up a call. Click Add and the number you entered displays in the field below. Highlight an existing Find Me List extension and use the up arrow to move it up in the list or use the down arrow to move it down in the list.

  • Page 139: Voice Mail Settings, Sip Extension Advanced Screen

    14.3.8 Voice Mail Settings Use this screen to set up a voice mail settings for this extension. To access this screen, click the Voice Mail tab in any of the SIP extension configuration screens. Figure 114 SIP Extension: Voice Mail Each field is described in the following table.

  • Page 140

    Chapter 14 Authority Group Figure 115 SIP Extension: Advanced Screen Each field is described in the following table. Table 48 SIP Extension: Advanced Screen LABEL Codec Setting Codec Pool Codec List Extra Setting DESCRIPTION Select the type of voice coder/decoder (codec) that you want this extension to use when communicating with the X6004.

  • Page 141: Add An Fxs Extension

    Table 48 SIP Extension: Advanced Screen LABEL DESCRIPTION DTMF Mode Control how the X6004 handles the tones that the IP phone using this extension makes when you push its buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your VoIP service provider.

  • Page 142: Configure Fxs Extensions

    Chapter 14 Authority Group Table 49 Add an FXS Extension LABEL Description Apply Cancel 14.3.11 Configure FXS Extensions After you create FXS extensions you can click on the Edit button in the Authority Group configuration screen to configure further settings associated with the extensions. The Basic screen for an FXS extension appears as shown.

  • Page 143: Fxs Extension Call Forward Screen, Fxs Extension Voice Mail Screen

    Table 50 FXS Extension: Basic LABEL DESCRIPTION Apply Click Apply to save your changes. Back to Peer List Click Back to Peer List to go back to Authority Group configuration page without saving your changes. 14.3.12 FXS Extension Call Forward Screen Use this screen to set up call forwarding and call blocking rules for your extension.

  • Page 144

    Chapter 14 Authority Group Figure 119 FXS Extension: Voice Mail The fields in this screen are the same as the fields for SIP extension voice mail screen. Refer to Table 47 on page 139 14.3.14 FXS Extension Advanced Screen Check the Group Pickup box in this screen if you want to enable the group pickup feature for this extension.

  • Page 145: Ring Group, Ring Group Overview, Ring Group Configuration

    H A P T E R This chapter shows you how to create and manage ring groups on the X6004. 15.1 Ring Group Overview Ring groups on the X6004 refer to grouping sets of extensions for: • Paging - the caller can simply dial a number configured for a group of extensions. The telephones with the extensions in the group automatically pick up.

  • Page 146: Create A New Ring Group

    Chapter 15 Ring Group Table 51 Configuration > PBX > Extension Management > Ring Group LABEL Description Add, Advanced, Edit, Delete 15.2.1 Create a New Ring Group Use this screen to create a new ring group. To access this screen, click >...

  • Page 147: Configure Ring Group Settings

    Figure 123 Configuration > PBX > Extension Management > Ring Group > Edit Each field is described in the following table. Table 53 Configuration > PBX > Extension Management > Ring Group > Edit LABEL DESCRIPTION Ring Group Edit Group Name This field displays the name of this ring group.

  • Page 148: Add/edit Page Group Screen

    Chapter 15 Ring Group Table 54 Configuration > PBX > Extension Management > Ring Group > Advanced LABEL Type Description Add, Edit, Delete Hunt Delete Entry Number Type Description Add, Edit, Delete 15.2.4 Add/Edit Page Group Screen The screens for editing or adding page groups on the X6004 contain the same fields. Only the screen used to add page groups is shown below.

  • Page 149: Add/edit Hunt Group Screen

    Table 55 Add/Edit Page Group LABEL DESCRIPTION Max Paging Time Type the maximum number of seconds that a person can page a group of extensions. Description Type a description for this page group. Extensions Move the extensions you want to be in this page group to the Selected Member column by highlighting them in the Peer Pool column and clicking the Right icon.

  • Page 150: Paging Group Example

    Chapter 15 Ring Group Table 56 Add/Edit Hunt Group LABEL Ring Algorithm Office Hours Night Service Apply Cancel 15.2.6 Paging Group Example The following sections show you how to create page groups. Paging groups are sets of extensions that can all be called at the same time by dialing a single number (page group number).

  • Page 151

    Figure 127 Paging Group Example 1001 1002 1004 1005 1007 1008 Procedure: 1 In the web configurator, click Configuration > PBX > Extension Management > Ring Group to open the following screen. Figure 128 Configuration > PBX > Extension Management > Ring Group 2 Click the Add icon to open the following screen.

  • Page 152

    Chapter 15 Ring Group Figure 131 Ring Group for Marketing 5 The Page screen opens up. Type 888 in the Entry Number field, 444 in the Pincode field and 300 in the Max Paging Time field (this last entry keeps the paging time to a maximum of five minutes).

  • Page 153

    Chapter 15 Ring Group Figure 133 Configuration > PBX > Group Management 7 Select the Marketing check box in the Advanced Setting column and click Apply. Figure 134 Page Group to Authority Group Assignment Callers from extensions in the Basic authority group can now dial 888, enter the PIN code 444 and page the Marketing page group.

  • Page 154

    Chapter 15 Ring Group X6004 User’s Guide...

  • Page 155: Pickup Group, Pickup Group Overview

    This chapter shows you how to configure and manage pickup groups on the X6004. 16.1 Pickup Group Overview The X6004 allows you to organize sets of extensions into pickup groups. All telephone users with extensions in the same pickup group can answer incoming calls for any member of that group.

  • Page 156: Pickup Group Settings

    Chapter 16 Pickup Group 16.1.1 Pickup Group Settings Use this screen to manage pickup groups on the X6004. To access this screen, click Configuration > PBX > Extension Management > Pickup Group. Figure 136 Configuration > PBX > Extension Management > Pickup Group Each field is described in the following table.

  • Page 157

    Each field is described in the following table. Table 58 Configuration > PBX > Extension Management > Pickup Group: Add/Edit LABEL DESCRIPTION Pickup Group Machine ID Select the X6004 on which you want to configure this pickup group. This field is read-only when editing an existing pickup group. Group name Type a name for this pickup group.

  • Page 158

    Chapter 16 Pickup Group X6004 User’s Guide...

  • Page 159: Call Access Code, Call Access Code

    H A P T E R This chapter shows you how to configure a call access code for authority groups and how to set a maximum length for extensions. 17.1 Call Access Code The call access code allows you to use the outbound dialing rules assigned to your authority group from extensions that do not have the same outbound dialing rules assigned to them.

  • Page 160: Set Call Access Code Screen, Internal Extension Length

    Chapter 17 Call Access Code 17.1.1 Set Call Access Code Screen Use this screen to edit or create an access code on the X6004. To access this screen, click the Edit or Add icons in the Call Access Code screen. Figure 139 Configuration >...

  • Page 161

    Table 61 Configuration > PBX > Extension Management > Call Access Code > Internal Extension Length LABEL DESCRIPTION Internal Extension Specify the range of the length of telephone numbers that are treated by the Length X6004 as extension to extension calls. Apply Click this to save your changes.

  • Page 162

    Chapter 17 Call Access Code X6004 User’s Guide...

  • Page 163: Outbound Line Group, Outbound Line Group Overview

    The following diagram shows the X6004 connected to three possible types of outside connections: • FXO Trunk (A): shows the X6004 connected to the PSTN (Public Switched Telephone Network) via an FXO port on the X6004. You can also use the FXO ports to connect to a traditional PBX, if your organization has one.

  • Page 164: Outbound Line Group Screen, Fxo Trunk Configuration

    Attendant 18.3 FXO Trunk Configuration FXO trunks allow you to connect to the PSTN (your local traditional telephone service provider) or a traditional PBX in your organization. In order to create an FXO trunk you must already have an FXO interface card installed on the X6004. See the Quick Start Guide for information on installing your FXO interface card.

  • Page 165: Add/edit Fxo Trunk, Configure An Fxo Trunk

    18.3.1 Add/Edit FXO Trunk The screens for editing or adding FXO trunks on the X6004 contain the same fields. Only the screen used to add FXO trunks is shown below. Click the Add (or Edit) icon in the FXO Trunk section of the Outbound Line Group configuration screen to view the screen as shown.

  • Page 166

    Chapter 18 Outbound Line Group Each field is described in the following table. Table 64 Configure an FXO Interface LABEL Available Interface Used Interface Apply Cancel 18.3.3 Auto-Attendant for Incoming Calls Use this screen to select which auto-attendant should be used with this outbound line group. Chapter 19 on page 175 Attendant icon in the in the FXO Trunk section of the Outbound Group configuration screen to view the screen as shown.

  • Page 167: Add/edit Sip Trunk

    18.4.1 Add/Edit SIP Trunk The screens for editing or adding SIP trunks on the X6004 contain the same fields. Only the screen used to add SIP trunks is shown below. Click the Add (or Edit) icon in the SIP Trunk section of the Outbound Line Group configuration screen to view the screen as shown.

  • Page 168

    Chapter 18 Outbound Line Group Figure 147 Configure a SIP Trunk Each field is described in the following table. Table 67 Configure a SIP Trunk LABEL SIP Setting Number SIP Local Port SIP Server Address SIP Server Port REGISTER Server Address REGISTER Server Port SIP Service...

  • Page 169

    Table 67 Configure a SIP Trunk LABEL DESCRIPTION DTMF Mode Control how the X6004 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your VoIP service provider.

  • Page 170: Auto-attendant For Sip Trunks, Configuring Direct Inward Dialing Settings

    Chapter 18 Outbound Line Group 18.5 Auto-Attendant for SIP Trunks Use this screen to select which auto-attendant should be used with this outbound line group. Chapter 19 on page 175 configure your DID (Direct Inward Dialing) settings. Click the Auto-Attendant icon in the in the SIP Trunk section of the Outbound Group configuration screen to view the screen as shown.

  • Page 171: Trusted Peer Configuration, Add/edit Trusted Peer

    Select Enable to have the X6004 inspect either the first or the last digits of incoming telephone numbers and to check them against the extensions configured on the X6004. Select Disable to have the X6004 inspect the entire telephone number of incoming calls against the extensions configured on the X6004. Match Part Specify whether to inspect the first or the last set of digits of incoming calls and compare them against the extensions on the X6004.

  • Page 172

    Chapter 18 Outbound Line Group Each field is described in the following table. Table 70 Add/Edit Trusted Peer LABEL Machine ID Group Name Description Apply Back to Outbound Group 18.6.2 Trusted Peer Configuration Use this screen to configure a trusted peer. Click the Advanced icon in the Trusted Peer section of the Outbound Line Group configuration screen to view the screen as shown.

  • Page 173

    Table 71 Trusted Peer Configuration LABEL DESCRIPTION DTMF Mode Control how the X6004 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your trusted peer.

  • Page 174

    Chapter 18 Outbound Line Group X6004 User’s Guide...

  • Page 175: Auto-attendant, Auto-attendant Structure

    If your organization has two outbound line groups, each with a specific telephone number for incoming calls, then you can assign a different auto-attendant for each incoming line. Assign one auto-attendant for general calls to your organization (for example, AA1) and one auto-attendant (for example FAX) for direct routing to a FAX machine.

  • Page 176: Configuring Menus

    Chapter 19 Auto-Attendant Figure 153 Auto-Attendant Default Structure Incoming Call Menu1 You can configure a more complex auto-attendant structure to fit your organization’s needs. An auto-attendant can contain several more complex menus that can guide an incoming call to a specific extension or a group of extensions. In the following example, an incoming caller is prompted to specify whether they want to talk to a sales representative, customer service representative or the operator.

  • Page 177: Auto-attendant Audio Files, Recording Auto-attendant Audio Files

    The caller dials the number specified in the prompt to navigate through the auto-attendant’s menus. When configuring auto-attendant, you must choose a number that the caller should dial and an associated function for that option. The following example shows the options you can assign when the caller dials 1 as he or she moves through your customized auto-attendant.

  • Page 178

    Chapter 19 Auto-Attendant Figure 156 Sound Recorder 2 Record your audio file. When you are ready to record, press the Record button (A). When you are finished recording, press the Stop button (B). Press the Play button (C) to review your recording. Figure 157 Recording Audio 3 Save your audio file.

  • Page 179: Auto-attendant Management

    Figure 159 Audio File Settings 5 Confirm your settings. Specify a location for the audio file by browsing to a suitable location on your file system. Click Save when you are finished. Figure 160 Confirm File Settings 19.4 Auto-Attendant Management Use this screen to view, add, edit or delete auto-attendants from the X6004.

  • Page 180: Auto-attendant Menu Settings

    Chapter 19 Auto-Attendant Table 72 Configuration > PBX > Outbound Line Management > Auto-Attendant LABEL Description Add, Advanced, Edit, Delete 19.4.1 Add/Edit Auto-Attendant Use this screen to add or edit an auto-attendant. To access this screen, click the Add or Edit icon in the Configuration >...

  • Page 181

    Only the screen for the initial auto-attendant menu is shown. In the sub menu screens, some of the fields are not available. Figure 163 Auto-Attendant Menu Settings Each field is described in the following table. Table 74 Auto-Attendant Menu Settings LABEL DESCRIPTION Auto-Attendant...

  • Page 182: Add/edit Auto-attendant Option

    Chapter 19 Auto-Attendant Table 74 Auto-Attendant Menu Settings (continued) LABEL Extension Add/Edit/Delete Apply Cancel 19.4.3 Add/Edit Auto-Attendant Option Use this screen to configure an option for an auto-attendant menu. To access this screen, click the Add or Edit icon in the menu screen of an auto-attendant. Only the Add Option screen is shown.

  • Page 183: Auto-attendant Night Service Settings

    Table 75 Add/Edit Auto-Attendant Option LABEL DESCRIPTION Extension Specify the extension you want to forward this call to. This field is only applicable, if you select Forward to an extension in the Action field. Apply Click this to save your changes. Cancel Click this to go back to the previous screen without saving your changes.

  • Page 184

    Chapter 19 Auto-Attendant Each field is described in the following table. Table 76 Auto-Attendant Menu Settings - Night Service LABEL Auto-Attendant (Night Service) [Auto-Attendant Name] Night Service Audio File Upload Browse Upload Audio File State Playback Dial Extension Number Forward to a specific extension directly (Extension)

  • Page 185: Lcr Overview

    H A P T E R This chapter shows you how to configure dialing rules, also referred to as LCR (Least Cost Routing) on the X6004. 20.1 LCR Overview LCRs are made up of two components. The first part of an LCR is a set of 1 or more outbound line groups (see Chapter 18 on page pattern of digits that distinguish each individual LCR.

  • Page 186: Lcr List

    Chapter 20 LCR When an LCR contains more than one outbound line group, as in the LCR1 example, the administrator can prioritize the outbound line groups in the LCR. When a call is made using an LCR with multiple outbound line groups, the X6004 tries to use the higher priority outbound line group first and, if the line is not available, then it tries a lower priority outbound line group.

  • Page 187: Lcr Configuration

    Table 77 Configuration > PBX > Outbound Line Management > LCR LABEL DESCRIPTION Description This text describes the LCR. Add/Edit/Delete Click Add to create a new LCR. Click Edit to change the settings of an existing LCR. Click Delete to remove an existing LCR. 20.2.1 LCR Configuration Use this screen to choose the outbound line groups and create dialing conditions for an LCR.

  • Page 188

    Chapter 20 LCR Each field is described in the following table. Table 78 LCR Configuration LABEL LCR Data LCR Name Description Max Call Time Outbound Line Group Apply Cancel Dial Condition List Delete Dial Condition Add/Edit/Delete 20.2.2 Add/Edit LCR Dial Condition Use this screen to set up a dialing condition for an LCR.

  • Page 189

    When creating a new LCR, you must first configure the LCR Data portion of the LCR configuration screen and press Apply before you can add a dial condition. Figure 170 LCR: Dial Condition Each field is described in the following table. Table 79 LCR: Dial Condition LABEL DESCRIPTION...

  • Page 190

    Chapter 20 LCR Table 79 LCR: Dial Condition LABEL Channel Offset Length Prefix Postfix Apply Cancel DESCRIPTION This column identifies the outbound line groups for this outbound dialing rule (LCR). Specify how many initial digits of the dialed number should not be included in the number going out of the X6004.

  • Page 191: Group Management, Group Management Overview

    H A P T E R This chapter shows you how to manage authority groups and outbound line groups on the X6004. 21.1 Group Management Overview Group management allows you to control the types of calls made via the X6004. You can manage the types of calls extensions within authority groups can make, as well as the types of calls that callers from outside your organization can complete via the X6004.

  • Page 192

    LCR1 (this could be an LCR for calls via your local telephone service provider - PSTN and calls via a link to your branch office - TrustedPeer) and LCR2 (this could be an LCR for long distance calls via your VoIP service provider ITSP).

  • Page 193: Managing Outbound Line Groups

    SIP trunk to your VoIP service provider. PSTN represents a link to your local traditional telephone service provider and TrustedPeer is a connection to your branch office. Incoming calls from ITSP and from PSTN are allowed to only reach extensions of your sales team (AG1).

  • Page 194

    LCR1 is comprised of two outbound line groups: a SIP trunk to your VoIP service provider - ITSP and a connection to your local traditional telephone company - PSTN. Calls coming in via the TrustedPeer connection can use the ITSP and PSTN connections to complete their calls.

  • Page 195: Group Management Screen, Edit Group Management Associations

    21.2 Group Management Screen Use this screen to view and manage the associations for the authority and outbound line groups configured on the X6004. To access this screen, click Configuration > PBX > Group Management. Figure 177 Configuration > PBX > Group Management Each field is described in the following table.

  • Page 196

    Chapter 21 Group Management Figure 178 Configuration > PBX > Group Management > Advanced Each field is described in the following table. Table 81 Configuration > PBX > Group Management > Advanced LABEL Accessible Group List Group Name Description Group Type Associations Apply Cancel...

  • Page 197: Call Services, Call Services Overview

    H A P T E R This chapter shows you how to configure and use call services on the X6004. 22.1 Call Services Overview The following table summarizes call services available on the X6004: Table 82 Call Services Summary FEATURE Call Emergency Meet-me Conference Music on Hold...

  • Page 198: Emergency Call Overview, Emergency Call Configuration

    Chapter 22 Call Services 22.2 Emergency Call Overview The X6004 allows you to specify and give higher priority to emergency calls to the outside world. You can configure a list of emergency phone numbers, for example police or fire department, on the X6004. The X6004 recognizes when an emergency number is dialed and tries to send the call to the configured destination number.

  • Page 199

    Table 83 Emergency Call Configuration (continued) LABEL DESCRIPTION Edit Highlight an outside channel and click the edit icon to add a prefix which should be appended to emergency calls when using this outside line. The prefix is what allows callers to simply dial the well known emergency number for their region.

  • Page 200

    Chapter 22 Call Services Callers within your organization simply call the conference room number to join the conference call. Callers from the outside dial the conference room number after they are prompted by auto-attendant to dial the extension they wish to call. 22.3.1 Conference Calling Configuration Use this screen to manage conference calling on the X6004.

  • Page 201: Conference Calling Edit And Add

    22.3.2 Conference Calling Edit and Add Use this screen to configure a new conference room. Click the Add icon to see the screen as shown. The screen for editing an existing conference room has the same fields as the screen shown below. You can access the Conference Room Edit screen by clicking the Edit icon in the Conference Room List screen.

  • Page 202: Music On Hold Overview, Music On Hold Management

    Chapter 22 Call Services 22.4 Music on Hold Overview The X6004 allows you to specify a music file to play when callers are placed on hold. This lets the callers know that they are still connected. Use the following guidelines for the music file: Table 86 Music on Hold File Guidelines SPECIFICATION Format...

  • Page 203

    Figure 183 Distinctive Ring The following table describes the labels in this screen. Table 88 Distinctive Ring LABEL DESCRIPTION Active Select this to activate the distinctive ring feature. Ring Tone Select a ring tone and press Playback to listen to the ring tone on the computer that you are configuring the X6004.

  • Page 204

    Call parking is similar to placing a call on hold. The difference is that you can pick the call up again from another telephone extension in your organization. The X6004 allows you to configure an extension for a call parking lot. The parking lot places a call in parking slot and informs you of the parking slot number that you can use to reconnect to the parked call.

  • Page 205: Call Parking Configuration

    LABEL DESCRIPTION Call Parking Setting Representative Enter the telephone number users should dial to park a telephone call. Number Amount of Enter the number of call parking extensions available. This also establishes the Parking range of numbers that users will have to dial to retrieve a parked call.

  • Page 206

    Chapter 22 Call Services X6004 User’s Guide...

  • Page 207: Zystack, Zystack Overview, Zystack Requirements, Zystack Failover Mode - Active

    H A P T E R This chapter shows you how to combine two or more X6004s to expand your IP PBX capabilities and utilize a failsafe mechanism in case of a breakdown. 23.1 ZyStack Overview A ZyStack is the aggregation of multiple X6004s under a single management IP address. A ZyStack provides two major advantages.

  • Page 208

    Chapter 23 ZyStack Figure 187 ZyStack - Active Mode When one of the X6004 fails, then its backup X6004 services the SIP clients that used to connect to the X6004. The backup can not, however, recreate extensions created for the analog phones on the X6004 that is down, nor can it recreate the outside lines via the FXO ports.

  • Page 209: Zystack Setting, Zystack Add Screen

    23.2 ZyStack Setting Use this screen to view and manage your ZyStack settings. Click Configuration > ZyStack > Settings in the navigation panel to view the screen as shown. Figure 189 Configuration > ZyStack > Setting The following table describes the labels in this screen. Table 92 ZyStack >...

  • Page 210: Zystack Edit Screen

    Chapter 23 ZyStack The following table describes the labels in this screen. Table 93 ZyStack Add LABEL DESCRIPTION ZyStack Add Use this section to add an additional member to your ZyStack. Serial Type the serial number of the X6004 you want to add to the ZyStack. You can get the serial number by clicking on the edit icon in the Configuration >...

  • Page 211: Zystack Internal Call Routing

    23.3 ZyStack Internal Call Routing When an IP phone is a SIP client of one X6004 (A in the figure) and it calls a telephone that is a SIP client of another X6004 (B in the figure). The default behavior of the X6004 (A) is to process the call and connect it to the X6004 (B) on which the SIP client is configured.

  • Page 212: Zystack Intranet Setup

    Chapter 23 ZyStack The following example shows an example where your IP phones are located in different subnets on your network. The X6004s are still on the same subnet (Subnet 1). IP phones in Subnet 2 and Subnet 3 are both SIP clients of X6004 A. In this example, Subnet 3 has been configured as a local subnet.

  • Page 213: Zystack Add Intranet

    Table 95 ZyStack Intranet (continued) LABEL DESCRIPTION Intranet This field displays the intranet configured for this ZyStack. It is displayed in CIDR (Classless Inter-Domain Routing) format. The CIDR format is displayed as follows: “IP address/number of matching initial bits in the IP address”. For example, 192.168.1.0/24 indicates the range of IP addresses 192.168.1.0 - 192.168.1.255 with the subnet mask 255.255.255.0.

  • Page 214

    Chapter 23 ZyStack Figure 196 ZyStack Status The following table describes the labels in this screen. Table 97 ZyStack Status LABEL DESCRIPTION ZyStack Status This table displays the X6004s participating in the ZyStack and their current status. List Machine ID This field displays the system name of the X6004.

  • Page 215

    Table 97 ZyStack Status (continued) LABEL DESCRIPTION Fail Reason This field displays the reason for not being able to add an X6004 to the ZyStack. The field displays: • Timeout - if the master X6004 was unable to establish a connection with the X6004 that wanted to join the ZyStack.

  • Page 216

    Chapter 23 ZyStack X6004 User’s Guide...

  • Page 217

    Monitor, Log & Maintenance System Information (219) Status Observation (223) System Log (229) Call Detail Record (CDR) (239) Maintenance (245) Diagnostics (249) System File Maintenance (253) myZyXEL.com (259)

  • Page 219: System Information, System Information Overview

    H A P T E R This chapter shows you how to view system information via the Monitor page. 24.1 System Information Overview The System Information screen allows you to view essential information about the X6004. Click Monitor > System Information in the web configurator to view the screen as shown. Figure 197 Monitor >...

  • Page 220

    These fields display the number of outside lines configured on the X6004. They are divided into the following categories: • FXO Trunk - connections via the FXO ports to your local telephone company. • SIP Trunk - connections to a SIP server at your VoIP provider.

  • Page 221

    Table 98 Monitor > System Information (continued) LABEL DESCRIPTION This field displays the index number of the X6004. If you have a ZyStack configured then this screen displays information about all the X6004 in the ZyStack. File System These fields display the current utilization of the available memory on the X6004. They are divided into the following categories: •...

  • Page 222

    Chapter 24 System Information X6004 User’s Guide...

  • Page 223: Status Observation, Sip Peer Status

    H A P T E R This chapter shows you how to view detail status information about SIP and FXS extensions as well as the FXO and SIP trunks configured on the X6004. 25.1 SIP Peer Status Use the SIP Peer screen to view status information about the SIP extensions configured on the X6004.

  • Page 224: Fxs Peer Status

    Chapter 25 Status Observation Each field is described in the following table. Table 99 Monitor > Status Observation > SIP Peer LABEL Query Refresh interval SIP Peer Machine ID Group Name User Name Extension Number Registration Status Call Status 25.2 FXS Peer Status Use the FXS Peer screen to view status information about the FXS extensions configured on the X6004.

  • Page 225

    Figure 199 Monitor > Status Observation > FXS Peer Each field is described in the following table. Table 100 Monitor > Status Observation > FXS Peer LABEL DESCRIPTION Query Use this section to specify your query criteria. You can select an attribute, value pair for your search.

  • Page 226: Sip Trunk Status

    Chapter 25 Status Observation Figure 200 Monitor > Status Observation > FXO Trunk Each field is described in the following table. Table 101 Monitor > Status Observation > FXO Trunk LABEL Query Refresh interval FXO Trunk Machine ID Slot Port Group Name Call Status 25.4 SIP Trunk Status...

  • Page 227

    Figure 201 Monitor > Status Observation > SIP Trunk Each field is described in the following table. Table 102 Monitor > Status Observation > SIP Trunk LABEL DESCRIPTION Query Use this section to specify your query criteria. You can select an attribute, value pair for your search.

  • Page 228

    Chapter 25 Status Observation X6004 User’s Guide...

  • Page 229: System Log, System Log Overview

    H A P T E R This chapter contains information about configuring log settings and viewing the X6004’s logs. 26.1 System Log Overview The X6004 monitors different aspects of its operations and can be configured to record events based on the source of the event. The following are sources of events for which the X6004 can create logs: •...

  • Page 230: View Log

    Chapter 26 System Log Table 103 Log Severity (continued) SEVERITY LEVEL INFO DEBUG 26.2 View Log The web configurator allows you to look at all of the X6004’s logs in one location. Click Report > LOGS > System Log > View Log to open the View Log screen. Use this screen to see the logs for the categories that you selected in the Log Setting screen (see Section 26.3 on page The log wraps around and deletes the old entries after it fills.

  • Page 231: Filter Log Results

    Table 104 Report > LOGS > System Log > View Log (continued) LABEL DESCRIPTION Left / Right Click the Left button to view the previous log page or click the Right button to view the next log page. This field displays a sequential number of the log. Time This field displays the time the log was recorded.

  • Page 232: Log Setting

    Chapter 26 System Log 26.3 Log Setting The log setting screen lets you view the settings configured for the internal system log and the remote syslog servers. Use this screen to access the configuration pages for internal and external log servers. Click Report > Logs > System Log > Log Setting to view the screen as shown next.

  • Page 233: Active Log Summary

    Table 107 Report > LOGS > System Log > Log Setting > Active Log Summary LABEL DESCRIPTION Active Log Enter the telephone number you want to block from calling you when you enable Category call blocking. Click Add and the number you entered displays in the field below. Log Category This column displays the source of log events that you can record on the X6004.

  • Page 234: System Log Configuration

    Chapter 26 System Log Table 107 Report > LOGS > System Log > Log Setting > Active Log Summary LABEL Apply Cancel 26.3.2 System Log Configuration To change your X6004’s log settings, click the edit icon of the System Log entry in the Report >...

  • Page 235

    Each field is described in the following table. Table 108 Report > LOGS > System Log > Log Setting > Edit Internal Log LABEL DESCRIPTION E-mail Server 1/2 You can configure a single e-mail address or two e-mail addresses for sending your logs to.

  • Page 236: 26.3.3 Edit Syslog Server Settings

    Chapter 26 System Log Table 108 Report > LOGS > System Log > Log Setting > Edit Internal Log LABEL System Log E-mail Server 1/2 Log Consolidation Active Log Consolidation Period Apply Cancel 26.3.3 Edit Syslog Server Settings Use this screen to edit the remote syslog server settings. To access this screen, click the Edit icon of one of the Remote Server columns in the Report >...

  • Page 237

    Each field is described in the following table. Table 109 Report > LOGS > System Log > Log Setting > Edit Remote Log LABEL DESCRIPTION Log Settings for Remote Server Active Click Active to enable syslog logging. Server Address Enter the server name or IP address of the syslog server that will log the selected categories of logs.

  • Page 238

    Chapter 26 System Log X6004 User’s Guide...

  • Page 239: Call Detail Record (cdr), Cdr Overview, Cdr Database Management Via Mysql

    Call Detail Records (CDRs) are telephone records containing details such as the time of call, duration of call, source telephone number and so on. The X6004 has a built in CDR database that automatically stores calls made to or from its extensions. You can search the CDR database to find out details about the calls made within your organization.

  • Page 240: Cdr Management Screen

    Chapter 27 Call Detail Record (CDR) 27.2 CDR Management Screen Use this screen to set up an external server to collect CDR information. You can also configure an administrator e-mail address to send alerts and CDR files for later viewing. Click Report > LOGS >...

  • Page 241: Backup List Screen

    Type the IP address or the domain name of the server to which you want to send your CDR files. Then type the port number on which the remote server receives records of telephone calls from the X6004. Username Type the username of the account set up on a remote server to which you want to send your CDR files.

  • Page 242: Cdr Query Screen

    Chapter 27 Call Detail Record (CDR) Table 111 Report > LOGS > CDR > Backup List LABEL Forward Delete Backup Now 27.4 CDR Query Screen Use this screen to configure search criteria for call records on the X6004. You also use this screen to execute your query and create CDR reports.

  • Page 243

    Use the drop down listbox to choose Totally Match, if you want to display only call records that exactly match the criteria you type in or select Partially Match, if you want to enter only a part of the telephone number to search for.

  • Page 244: Cdr Report Screen

    Fields DESCRIPTION Use this section to specify which details you want to display in the CDR report for each telephone call record displayed. You can choose to display the following details: • Call Date - The date and time the call took place (start time).

  • Page 245: Maintenance, Administrator Accounts, Administrator Account Screen

    H A P T E R This chapter shows you how to create and manage administrator accounts on the X6004. 28.1 Administrator Accounts The X6004 has a default administrator account, named “admin”. You can also configure up to four additional accounts with different privilege levels on the X6004. The X6004 supports the following types of accounts: •...

  • Page 246: Administrator List Screen

    Chapter 28 Maintenance Each field is described in the following table. Table 114 Maintenance > Administrator Username/Password LABEL Old Password Username Password Confirm Password Apply Cancel 28.3 Administrator List Screen Use this screen to manage administrator accounts on the X6004. To access this screen, click Maintenance >...

  • Page 247

    Table 115 Maintenance > Administrator List LABEL DESCRIPTION Rank This field displays the rank of an administrator account on the X6004. This field displays: • • • Add / Edit / Delete Click Add to configure a new administrator account on the X6004. Click Edit to edit an existing administrator account on the X6004.

  • Page 248: Edit An Administrator Account

    Chapter 28 Maintenance Table 116 Maintenance > Administrator List > Add LABEL Apply Cancel 28.3.2 Edit an Administrator Account Use this screen to change the password, description or rank of an existing administrator account. To access this screen, click Maintenance > Administrator List > Edit. Figure 215 Maintenance >...

  • Page 249: Diagnostics, Diagnostics Overview, Information Collect

    H A P T E R This chapter shows you how to collect diagnostic information and capture network traffic for analysis from the X6004. 29.1 Diagnostics Overview The X6004 comes with advanced diagnostic tools to help a service technician troubleshoot problems or simply to ensure that everything is running smoothly on the X6004.

  • Page 250: Packet Capture Screen

    Chapter 29 Diagnostics Figure 216 Maintenance > Administration > Diagnostic > Information Collect Each field is described in the following table. Table 118 Maintenance > Administration > Diagnostic > Information Collect LABEL Machine ID Collect Now Filename Last Modified Size Download 29.1.2 Packet Capture Screen Use this screen to log network traffic going through the X6004 LAN or WAN interface.

  • Page 251

    Figure 217 Maintenance > Administration > Diagnostic > Packet Capture Each field is described in the following table. Table 119 Maintenance > Administration > Diagnostic > Packet Capture LABEL DESCRIPTION Machine ID If you have more than one X6004 configured in a ZyStack, select the one from which you want to collect information.

  • Page 252

    Chapter 29 Diagnostics Table 119 Maintenance > Administration > Diagnostic > Packet Capture LABEL Capture Now Filename Last Modified Size Download DESCRIPTION Click Capture Now to start collecting network traffic information from the X6004. Note: It may take several minutes to perform the data collection. Do not try to browse to other screens while the capture is in progress.

  • Page 253: System File Maintenance, Configuration File Maintenance

    H A P T E R System File Maintenance This chapter shows you how to upload new firmware and manage the configuration file on the X6004. 30.1 Configuration File Maintenance The X6004 allows you to save a configuration file to your local computer. You should create a backup file of your configuration when you have configured all your settings and the X6004 is functioning properly.

  • Page 254

    Chapter 30 System File Maintenance Figure 218 Maintenance > Backup & Restore Each field is described in the following table. Table 120 Maintenance > Backup & Restore LABEL Backup Configuration Backup Restore Configuration File Path Browse Upload Back to Factory Defaults Default DESCRIPTION...

  • Page 255: Firmware Upgrade Screen

    30.2 Firmware Upgrade Screen The X6004 accepts two kinds of firmware files. The first type of file has a “.bin” extension. This type of file contains instructions on how the device drivers interact with the main processing unit of the X6004. In other words, when you upload a new “.bin” file you might not see any changes in the GUI of the X6004, but you may experience improved performance.

  • Page 256: Filename Conventions

    Chapter 30 System File Maintenance Table 121 Maintenance > Firmware Upgrade LABEL Browse... Upload 30.3 FTP Command Line This section shows some examples of uploading files to the X6004 using FTP commands. First, understand the filename conventions. 30.3.1 Filename Conventions The following types of files can be uploaded to the X6004: •...

  • Page 257: Gui-based Ftp Clients

    This is a sample FTP session showing the transfer of the ZLD-current file to the X6004: C:\>ftp 172.23.37.201 Connected to 172.23.37.201. 220 ProFTPD 1.2.10 Server (ProFTPD Default Installation) [172.23.37.201] User (172.23.37.201:(none)): admin 331 Password required for admin. Password: **** 230 User admin logged in. ftp>...

  • Page 258

    Chapter 30 System File Maintenance X6004 User’s Guide...

  • Page 259: Myzyxel.com

    H A P T E R This chapter shows you how to register your X6004 and subscribe to services available at myZyXEL.com. 31.1 myZyXEL.com Overview myZyXEL.com is ZyXEL’s online services center where you can register your X6004 and manage subscription services available for the X6004. You need to create an account before you can register your device and activate the services at myZyXEL.com.

  • Page 260

    Chapter 31 myZyXEL.com At the time of writing ZyXEL offers the V100 SoftPhone. Contact your vendor for more information. • SIP extension registration - the number of SIP extensions you can create on the X6004 is limited by your service subscription. In order to add more SIP extensions to the X6004, you need to register additional extensions via myZyXEL.com.

  • Page 261: Service

    Table 123 Maintenance > License Control > Registration LABEL DESCRIPTION Password Enter a password of between 6 ~ 20 alphanumeric characters. Underscores are allowed but spaces are not. Confirm Enter the password again for confirmation. Password E-Mail Address Enter your e-mail address. You can use up to 80 alphanumeric characters (periods and the underscore are also allowed) without spaces.

  • Page 262: License Status

    Chapter 31 myZyXEL.com Table 124 Maintenance > License Control > Service LABEL License Key Service License Refresh 31.4 License Status Use this screen to view the registration status of your subscription services. Click Maintenance > License Control > License Status to open the screen as shown next. Figure 222 Maintenance >...

  • Page 263: Web Portal And Ivr

    Web Portal and IVR Web Portal (265) Interactive Voice Response (IVR) System (275)

  • Page 265: Web Portal, Web Portal Overview, Web Portal Login

    The web portal is a HTML-based phone as well as a management tool that allows users to manage some of the settings related to their telephone extension. Each extension created on the X6004 has an associated account which allows it to login to the web portal. When you login to the web portal you can pick up and make calls via your browser.

  • Page 266: Account Settings

    Chapter 32 Web Portal 3 The login screen appears. Enter your extension number and the associated Web password in the upper part of the login screen and click Login. The web password is set up by the administrator when the extension is initially created.

  • Page 267: Call Forwarding And Blocking

    Figure 225 Peer Info. Each field is described in the following table. Table 126 Peer Info. LABEL DESCRIPTION Group This is a read-only field showing the authority group this extension belongs to. SIP Auth. User This is a read-only field showing the SIP user name associated with this Name extension.

  • Page 268

    Specify the time range in 24 hour format for the office hours. Select Enable and the X6004 will not forward calls to your extension. Click on White List to configure telephone numbers which ignore whether you have DND turned on or off. See Section 32.4.1 on page...

  • Page 269

    Table 127 Forward/Block LABEL DESCRIPTION No Answer Select Enable and the X6004 will forward all incoming calls to the extensions you Forward specify when you do not answer the phone within the default ring time. The default ring time is configured in the Configuration > PBX > Server Configuration > Global Set screen.

  • Page 270: Find Me List

    Cancel DESCRIPTION Enter the telephone number you want to allow to call you even if you DND turned on. Click Add and the number you entered displays in the field below. Highlight an existing DND White List number and click the Delete icon to remove it from the list.

  • Page 271

    LABEL DESCRIPTION Number Enter the telephone number you want to block from calling you when you enable call blocking. Click Add and the number you entered displays in the field below. Delete Highlight an existing Black List number and click the Delete icon to remove it from the list.

  • Page 272: Web Phone

    Chapter 32 Web Portal Each field is described in the following table. Table 131 Voice Mail LABEL Received E-mail Address Attached Voice File Delete Voice Mail After Mailed Apply Reset 32.6 Web Phone Use this screen to make calls from the web phone. To access this screen, click the Web Phone tab in the web portal.

  • Page 273

    “Bye”. It also displays the phone number you dialed from the web phone. Phone Keypad You can use your mouse to click on the numbers that make up the telephone number you want to dial. Use the Clear icon (...

  • Page 274

    Chapter 32 Web Portal X6004 User’s Guide...

  • Page 275: Ivr Overview, Accessing Ivr

    H A P T E R Interactive Voice Response (IVR) This chapter shows you how to use the personal IVR system on the X6004. 33.1 IVR Overview IVR is a phone technology that allows a computer to detect voice and touch tones using a normal phone.

  • Page 276: Personal Ivr Main Flow, Personal Ivr Pin Menu

    Chapter 33 Interactive Voice Response (IVR) System 33.3 Personal IVR Main Flow The following figure describes the main flow in the personal IVR system. Figure 232 Personal IVR Flow Exit PIN Menu 33.4 Personal IVR PIN Menu The following figure describes the PIN Menu. From IVR Main, press number 1 on your phone keypad to enter the PIN Menu.

  • Page 277

    Do Not Disturb, Blind Forward, Busy Forward, No Answer Forward, After Office Hours (forward) and Blacklist functions. You can also specify the telephone extension you want your calls forwarded to or alternatively you can choose to forward calls to your voicemail.

  • Page 278

    Chapter 33 Interactive Voice Response (IVR) System Figure 234 IVR: Call Forward & Blacklist Do Not Disturb Call Forward and Blacklist Blind Forward Busy Forward No Answer Forward After Office Hours Blacklist Back Disable Enable Voicemail Back Disable Enable Voicemail Back Disable Enable...

  • Page 279

    33.6 Personal IVR Voicemail The following figure describes the Voicemail Menu. From IVR Main, press number 3 on your phone keypad to enter the Voicemail Menu. This menu allows you to enable sending your voicemail as an audio file attachment to your email inbox. You can also enable erasing your voicemail from the X6004 once it has been forwarded to your email inbox.

  • Page 280

    Chapter 33 Interactive Voice Response (IVR) System X6004 User’s Guide...

  • Page 281

    Appendices & Index Product Specifications (283) IP Addresses and Subnetting (287) Open Software Announcements (297) Legal Information (317) Customer Support (321) Index (327)

  • Page 283: Product Specifications

    H A P T E R Product Specifications The following tables summarize the X6004’s hardware and firmware features. Table 133 Hardware Specifications SPECIFICATION Dimensions Weight Power Specification Interfaces Expansion Slots Hard Drive Support DSP Module Support LEDs Operating Environment Storage Environment Power Wire Gauge Fuse Specification X6004 User’s Guide...

  • Page 284

    (page group number). When a page group number is dialed, all of the extensions automatically pick up via speakerphone. Configure emergency telephone numbers which are given the highest priority for outbound lines on the X6004. Configure conference rooms which can be accessed by callers from within your organization as well as from outside your organization.

  • Page 285

    Table 134 Firmware Specifications FEATURE Music on Hold Distinctive Ring Auto Callback Call Parking ZyStack Call Detail Record Syslog Firmware Upgrade Configuration Backup & Restoration The following list, which is not exhaustive, illustrates the standards supported in the X6004. Table 135 Standards Supported STANDARD RFC 791 RFC 793...

  • Page 286

    Chapter 34 Product Specifications Table 135 Standards Supported (continued) STANDARD Safety DESCRIPTION UL 60950-1 CSA 60950-1 EN 60950-1 IEC 60950-1 FCC Part 15 (Class A) CE EMC (Class A) X6004 User’s Guide...

  • Page 287

    P P E N D I X IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify individual devices on a network. Every networking device (including computers, servers, routers, printers, etc.) needs an IP address to communicate across the network.

  • Page 288

    Appendix A IP Addresses and Subnetting Figure 236 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the subnet mask. Subnet Masks A subnet mask is used to determine which bits are part of the network number, and which bits are part of the host ID (using a logical AND operation).

  • Page 289

    Subnet masks are expressed in dotted decimal notation just like IP addresses. The following examples show the binary and decimal notation for 8-bit, 16-bit, 24-bit and 29-bit subnet masks. Table 137 Subnet Masks BINARY OCTET 8-bit mask 11111111 16-bit mask 11111111 24-bit mask 11111111...

  • Page 290

    Appendix A IP Addresses and Subnetting Table 139 Alternative Subnet Mask Notation (continued) SUBNET MASK 255.255.255.192 255.255.255.224 255.255.255.240 255.255.255.248 255.255.255.252 Subnetting You can use subnetting to divide one network into multiple sub-networks. In the following example a network administrator creates two sub-networks to isolate a group of servers from the rest of the company network for security reasons.

  • Page 291

    Figure 238 Subnetting Example: After Subnetting In a 25-bit subnet the host ID has 7 bits, so each sub-network has a maximum of 2 possible hosts (a host ID of all zeroes is the subnet’s address itself, all ones is the subnet’s broadcast address).

  • Page 292

    Appendix A IP Addresses and Subnetting Table 141 Subnet 2 IP/SUBNET MASK IP Address IP Address (Binary) Subnet Mask (Binary) Subnet Address: 192.168.1.64 Broadcast Address: 192.168.1.127 Table 142 Subnet 3 IP/SUBNET MASK IP Address IP Address (Binary) Subnet Mask (Binary) Subnet Address: 192.168.1.128 Broadcast Address:...

  • Page 293

    Table 144 Eight Subnets (continued) SUBNET SUBNET ADDRESS Subnet Planning The following table is a summary for subnet planning on a network with a 24-bit network number. Table 145 24-bit Network Number Subnet Planning NO. “BORROWED” HOST BITS The following table is a summary for subnet planning on a network with a 16-bit network number.

  • Page 294

    Appendix A IP Addresses and Subnetting Table 146 16-bit Network Number Subnet Planning (continued) NO. “BORROWED” HOST BITS Configuring IP Addresses Where you obtain your network number depends on your particular situation. If the ISP or your network administrator assigns you a block of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask.

  • Page 295

    IP Address Conflicts Each device on a network must have a unique IP address. Devices with duplicate IP addresses on the same network will not be able to access the Internet or other resources. The devices may also be unreachable through the network. Conflicting Computer IP Addresses Example More than one device can not use the same IP address.

  • Page 296

    Appendix A IP Addresses and Subnetting Conflicting Computer and Router IP Addresses Example More than one device can not use the same IP address. In the following example, the computer and the router’s LAN port both use 192.168.1.1 as the IP address. The computer cannot access the Internet.

  • Page 297

    No part may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, except the express written permission of ZyXEL Communications Corporation. This Product includes Linux Kernel 2.4.20, MySQL 5.0.20a, Asterisk 1.2.0, reportdhcp 2.1, nfs 1.1.0, qmail 1.3.17, rpc 2.3.6 and httptunnel 3.0.5 under...

  • Page 298

    Appendix B Open Software Announcements When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs;...

  • Page 299

    Appendix B Open Software Announcements 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.

  • Page 300

    Appendix B Open Software Announcements The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable.

  • Page 301

    Appendix B Open Software Announcements This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded.

  • Page 302

    Appendix B Open Software Announcements If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.

  • Page 303

    PPP License Copyright (c) 1993 The Australian National University. All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the Australian National University.

  • Page 304

    Appendix B Open Software Announcements Expat License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/ or sell copies of the Software, and to permit persons to whom the Software is furnished to do...

  • Page 305

    THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR...

  • Page 306

    Appendix B Open Software Announcements 3.All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)". The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).

  • Page 307

    LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • Page 308

    Appendix B Open Software Announcements "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below). "Derivative Works"...

  • Page 309

    Appendix B Open Software Announcements (d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works;...

  • Page 310

    Appendix B Open Software Announcements END OF TERMS AND CONDITIONS Version 1.1 Copyright (c) 1999-2003 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Page 311

    Portions of this software are based upon public domain software originally written at the National Center for Supercomputing Applications, University of Illinois, Urbana-Champaign. This Product includes php software under the PHP License The PHP License, version 3.0 Copyright (c) 1999 - 2006 The PHP Group. All rights reserved. Redistribution and use in source and binary forms, with or without modification, is permitted provided that the following conditions are met: 1.

  • Page 312

    Appendix B Open Software Announcements INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This software consists of voluntary contributions made by many individuals on behalf of the PHP Group.

  • Page 313

    ZyXEL Communications Corporation at: ZyXEL Technical Support. End-User License Agreement for "X6004" WARNING: ZyXEL Communications Corp. IS WILLING TO LICENSE THE ENCLOSED SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ THE TERMS CAREFULLY BEFORE COMPLETING THE INSTALLATION PROCESS AS INSTALLING THE SOFTWARE WILL INDICATE YOUR ASSENT TO THEM.

  • Page 314

    Appendix B Open Software Announcements You have no ownership rights in the Software. Rather, you have a license to use the Software as long as this License Agreement remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein shall remain at all times with ZyXEL.

  • Page 315

    Appendix B Open Software Announcements COURT OF COMPETENT JURISDICTION, THEN ALL EXPRESS AND IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO A PERIOD OF THIRTY (30) DAYS FROM THE DATE OF PURCHASE OF THE SOFTWARE, AND NO WARRANTIES SHALL APPLY AFTER THAT PERIOD. 7.Limitation of Liability IN NO EVENT WILL ZyXEL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT...

  • Page 316

    Appendix B Open Software Announcements This License Agreement shall be construed, interpreted and governed by the laws of Republic of China without regard to conflicts of laws provisions thereof. The exclusive forum for any disputes arising out of or relating to this License Agreement shall be an appropriate court or Commercial Arbitration Association sitting in ROC, Taiwan.

  • Page 317

    ZyXEL Communications Corporation. Published by ZyXEL Communications Corporation. All rights reserved.

  • Page 318

    Appendix C Legal Information FCC Warning This device has been tested and found to comply with the limits for a Class A digital switch, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

  • Page 319

    Note Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any kind to the purchaser.

  • Page 320

    Appendix C Legal Information X6004 User’s Guide...

  • Page 321

    • Sales E-mail: sales@zyxel.com.tw • Telephone: +886-3-578-3942 • Fax: +886-3-578-2439 • Web: www.zyxel.com, www.europe.zyxel.com • FTP: ftp.zyxel.com, ftp.europe.zyxel.com • Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park, Hsinchu 300, Taiwan Costa Rica • Support E-mail: soporte@zyxel.co.cr • Sales E-mail: sales@zyxel.co.cr •...

  • Page 322

    Appendix D Customer Support • Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 - Modrany, Ceská Republika Denmark • Support E-mail: support@zyxel.dk • Sales E-mail: sales@zyxel.dk • Telephone: +45-39-55-07-00 • Fax: +45-39-55-07-07 • Web: www.zyxel.dk • Regular Mail: ZyXEL Communications A/S, Columbusvej, 2860 Soeborg, Denmark Finland •...

  • Page 323

    India • Support E-mail: support@zyxel.in • Sales E-mail: sales@zyxel.in • Telephone: +91-11-30888144 to +91-11-30888153 • Fax: +91-11-30888149, +91-11-26810715 • Web: http://www.zyxel.in • Regular Mail: India - ZyXEL Technology India Pvt Ltd., II-Floor, F2/9 Okhla Phase -1, New Delhi 110020, India Japan •...

  • Page 324

    Appendix D Customer Support • Regular Mail: ZyXEL Communications Inc., 1130 N. Miller St., Anaheim, CA 92806- 2001, U.S.A. Norway • Support E-mail: support@zyxel.no • Sales E-mail: sales@zyxel.no • Telephone: +47-22-80-61-80 • Fax: +47-22-80-61-81 • Web: www.zyxel.no • Regular Mail: ZyXEL Communications A/S, Nils Hansens vei 13, 0667 Oslo, Norway Poland •...

  • Page 325

    • Telephone: +44-1344-303044, 08707-555779 (UK only) • Fax: +44-1344-303034 • Web: www.zyxel.co.uk • FTP: ftp.zyxel.co.uk • Regular Mail: ZyXEL Communications UK Ltd., 11 The Courtyard, Eastern Road, Bracknell, Berkshire RG12 2XB, United Kingdom (UK) X6004 User’s Guide Appendix D Customer Support...

  • Page 326

    Appendix D Customer Support X6004 User’s Guide...

  • Page 327

    X6004 alternative subnet mask notation analog phones status Analog Telephone Adapter (ATA) analog telephones Apache License associating groups ATA (Analog Telephone Adapter) audio files for auto-attendant recording audio files format...

  • Page 328

    Index aged files and MySQL backup results local database management overview report screen types of files viewing results CDR (Call Detail Record) certifications notices viewing changing privilege level codecs and SIP trunk and trusted peers conference call and DSP usage configuration overview conference room...

  • Page 329

    Interactive Voice Response, see IVR interfaces for ZyStack internal call routing internal calls internal extension length internal telephone network Internet Assigned Numbers Authority See IANA Internet Telephony Service Provider, see ITSP introduction IP address defaults IP network...

  • Page 330

    Index voicemail IVR (Interactive Voice Response) add dial condition advanced setup and authority group 54, 61 and dial conditions and dialing conditions and Outbound Line Groups and outbound line groups associations associations example basic setup components components example configuration delete dial condition example 39, 59, 60 tutorial...

  • Page 331

    WAN 86, 88, 89, 96, 105, 143 product registration PSTN 38, 163 connection PSTN (Public Switched Telephone Network) Public Switched Telephone Network, see PSTN X6004 User’s Guide rank of accounts read-only admin Real Time Transport Protocol reboot record of calls...

  • Page 332

    IP PBX temperature terms explained trademarks traditional PBX trusted peer 37, 163, 172 adding and editing and codecs configuration...

  • Page 333

    white list weight white list 267, 269 www.dyndns.org X6004 registration Z_Interface ZendEngine ZyStack advantages call routing failover mode intranet setup master requirements role settings slave status ZyXEL End-User License X6004 User’s Guide Index...

  • Page 334

    Index X6004 User’s Guide...

Comments to this Manuals

Symbols: 0

Latest comments:

×

Select the desired size and copy embed code

Copy your embed code and put on your site: