ZyXEL Communications X6004 User Manual page 512

Chapter 39 Troubleshooting
Press the RESET button on the front panel of the X6004 to reset to its factory
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defaults. Then try to access the X6004 with the default IP address. See
35.2 on page
If the problem continues, contact the network administrator or vendor, or try one
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of the advanced suggestions.
Advanced Suggestions
• Try to access the X6004 using another service, such as SSH. If you can access
the X6004, check the remote management settings to find out why the X6004
does not respond to HTTPS.
I can see the Login screen, but I cannot log in to the X6004
Make sure you have entered the user name and password correctly. The default
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user name is admin, and the default password is 1234. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
You cannot log in to the web configurator while someone who has logged into the
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X6004 using an administrator account with the same privilege rank as yours
(Section 30.3 on page
person who is logged in to log out.
Alternatively, you can check the status of the account you used and failed to login
using CLI commands. Log in to the X6004's console using a "Debug admin"
administrator account and type the following commands.
system admin show webuser logined
2a
system admin logout webuser username <admin-username>
2b
In this example, the account "admin" has been used to log into the X6004's web
configurator from an address 172.16.17.109. But the user has logged out.
> system admin show webuser logined
Username "admin" ClientIPaddr = 172.16.17.109
> system admin logout webuser username admin
admin logouted
Turn the X6004 off and on.
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Disconnect and re-connect the power adaptor or cord to the X6004.
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If this does not work, you have to press the RESET button on the front panel of
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the X6004 to reset to its factory defaults. See
512
471.
433). Log out of the X6004 in the other session, or ask the
Section 35.2 on page
X6004 User's Guide
Section
471.