Call Services; Chapter 22 Call Services; Overview; What You Can Do In This Chapter - ZyXEL Communications X6004 User Manual

C
H A P T E R

22.1 Overview

This chapter shows you how to configure and use call services on the X6004.
There are a variety of call services that can be configured.

22.1.1 What You Can Do in this Chapter

• Use the Call Emergency screen to configure emergency numbers, which the
X6004 treats with the highest priority. Even if all outbound lines from the X6004
are busy, the X6004 will drop an existing FXO channel and allow an emergency
call to complete. See
• Use the Meet-me Conference screen to configure conference room
extensions. Callers from within and outside your organization can join
conference calls by dialing a conference room extension. See
page 331.
• Use the Music on Hold screen to upload your choice of audio to play while
callers are placed on hold. See
• Use the Distinctive Ring screen to configure different ring tones for incoming
calls. This allows you to differentiate where the call is coming from (within or
outside your organization, for example). See
• Use the Auto Callback screen to configure the X6004 to automatically call an
extension once it becomes available (ends an existing conversation). This
eliminates the need for you to keep trying to call a busy extension. See
22.6 on page
• Use the Call Parking screen to configure the X6004 to allow users to put a call
on hold at one extension and pick up the call from another extension in your
organization. See
• Use the Call Waiting screen to configure the X6004 to allow users to put a call
on hold at one extension and pick up another incoming call. See
page 341.
• Use the Call Transfer screen to configure the X6004 to allow users to transfer
an incoming call that they have answered to another extension in your
organization. See
• Use the Call Recording screens to record all the calls going to or from specific
extensions or trunks. See
X6004 User's Guide
Section 22.2 on page
Section 22.4 on page
338.
Section 22.7 on page
Section 22.9 on page
Section 22.10 on page

Call Services

329.
Section 22.3 on
333.
Section 22.5 on page
339.
345.
345.
22
337.
Section
Section 22.8 on
327