The Acd Global Screen - ZyXEL Communications X6004 User Manual

Chapter 24 ACD
Finally, link the skill with your auto-attendant by forwarding calls from it to the
3
skill you created in step 2
Advanced icon in the Configuration > PBX > Outbound Line Management >
Auto-Attendant > Customized to open this screen.

24.2 The ACD Global Screen

Use this screen to set the global "wrap up" time for each extension in the ACD
system. This is how long the X6004 waits before sending new calls to the agent.
Click Configuration > ACD > ACD Global to open this screen.
Figure 223 ACD > ACD Global Setting
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(Section 19.3.2 on page 297). You can click the
X6004 User's Guide