ZyXEL Communications X2002 Manuals

Manuals and User Guides for ZyXEL Communications X2002. We have 2 ZyXEL Communications X2002 manuals available for free PDF download: User Manual

ZyXEL Communications X2002 User Manual

ZyXEL Communications X2002 User Manual (562 pages)

Brand: ZyXEL Communications | Category: PBX | Size: 11.68 MB

Table of Contents

About this User's Guide

3
Document Conventions

5
Safety Warnings

7
Contents Overview

9
- Table of Contents
  9
Table of Contents

11
User's Guide

25
PART I User's Guide

25
- Introduction
  27
Chapter 1 Introduction

27
- Overview
  27
  - Voice over Internet Protocol (Voip) Implementation
    28
  - PBX Telephony Features
    29
  - Scalable Design
    30
  - Automatic Call Distribution
    30
  - Click-To-Talk
    30
  - Mobile Phone Extensions
    31
- Ways to Manage the X2002
  31
- Good Habits for Managing the X2002
  31
- Leds
  32
- How It Works
  35
Chapter 2 How It Works

35
- Call Routing
  35
  - Call Routing Terms
    35
- Internal Call Routing
  37
- Outbound Call Routing
  38
- Tutorials
  41
Chapter 3 Tutorials

41
- Making Internal Calls
  43
  - Configure SIP Extensions
    43
  - Connect IP Phones
    46
  - Register IP Phones
    47
  - Auto Provisioning
    48
- Making PSTN Calls
  50
- Making ITSP Calls
  56
- Making ISDN Calls
  65
- ISDN Network Configuration Examples
  73
- Using Call Features
  76
  - Customizing Feature Codes
    77
  - Using the Voicemail Feature
    77
- Using Your Web Portal
  78
- Capturing Packets Using the Web Configurator
  86
- Creating an Automated Menu System
  89
  - Menu Design and Call Routing
    89
  - Create an Agent Identity
    91
  - Create a Skill
    92
  - Create an Auto-Attendant
    95
Technical Reference

99
Part II: Technical Reference

99
Chapter 4 The Web Configurator

101
- Introduction
  101
- System Login
  101
- The System Screen
  103
  - The Navigation Panel
    104
- Dashboard - System Information
  107
- Saving Your Configuration
  108
- Icons in the Web Configurator
  108
- Resetting the X2002
  109
- Rebooting the X2002
  109
- Logging out of the Web Configurator
  110
- Help
  110
Chapter 5 Network Deployment

111
- Overview
  111
  - What You Can Do in this Chapter
    111
  - What You Need to Know
    112
  - Before You Begin
    113
- The LAN Screen
  114
  - The Static LAN IP Address Screen
    115
- The WAN Screen
  116
- The DDNS (Dynamic DNS) Screen
  117
  - DYNDNS Wildcard
    117
  - Configuring the DDNS Screen
    118
- The NTP (Network Time Protocol) Screen
  119
- The Static Route Screen
  120
  - Configuring the Static Route Screen
    121
  - Adding a Static Route
    121
- The VLAN Screen
  122
- Network Technical Reference
  123
- Server
  125
Chapter 6 Server

125
- Overview
  125
  - What You Can Do in this Chapter
    126
  - What You Need to Know
    126
  - Before You Begin
    129
- The IP-PBX Server Global Screen
  130
- The FXO Screen
  132
- The FXS Screen
  133
- The BRI Screen
  134
- The PRI Screen
  136
- The Call Block Screen
  139
  - The Call Blacklist Screen
    140
- The Feature Code Screen
  141
- The E-Mail Screen
  144
- The Fake IP Screen
  145
- The Peer to Peer Screen
  146
- Network Technical Reference
  150
- Auto Provision
  151
Chapter 7 Auto Provision

151
- Overview
  151
  - What You Can Do in this Chapter
    151
  - What You Need to Know
    152
  - Before You Begin
    153
- The Auto Provision Screen
  153
  - Batch File Format
    154
  - Zyxel Profile Setup: Edit
    155
  - Zyxel Profile Setup: View SPTGEN
    156
- Snom Profile Setup
  157
  - What Is Snom
    158
  - Snom Batch Configuration XML File
    159
  - Snom Profile Setup: Edit
    159
  - Snom Profile Setup: View SPTGEN
    160
  - Snom Feature Key Setting
    161
  - Snom Firmware Upgrade
    162
- Auto Firmware Upgrade Screen
  163
- EZ Provision
  165
- Qos
  167
Chapter 8 Qos

167
- Overview
  167
  - What You Can Do in this Chapter
    167
  - What You Need to Know
    167
  - Before You Begin
    169
- The Qos Screen
  169
- Voice Mail
  171
Chapter 9 Voice Mail

171
- Overview
  171
  - What You Can Do in this Chapter
    171
  - What You Need to Know
    171
- The Voice Mail Screen
  172
- Accessing Voice Mail
  173
- Phonebook
  177
Chapter 10 Phonebook

177
- Overview
  177
  - What You Can Do in this Chapter
    177
  - What You Need to Know
    177
  - Before You Begin
    178
- The Phonebook Configuration Screen
  179
  - The Import Phonebook Screen
    180
- The LDAP Phonebook Screen
  181
- The Local Phonebook Screen
  182
  - Local Phonebook Add/Edit Screen
    183
- DSP Management
  185
Chapter 11 DSP Management

185
- Overview
  185
  - What You Can Do in this Chapter
    185
  - What You Need to Know
    185
  - Before You Begin
    186
- Installing and Removing DSP Modules
  186
  - How to Install a DSP Module
    186
  - How to Remove a DSP Module
    187
- The DSP Management Screen
  188
- Office Hours
  189
Chapter 12 Office Hours

189
- Overview
  189
  - What You Can Do in this Chapter
    189
  - What You Need to Know
    189
  - Before You Begin
    189
- Office Hour Screen
  190
- Authority Group
  193
Chapter 13 Authority Group

193
- Overview
  193
  - What You Can Do in this Chapter
    194
  - What You Need to Know
    195
- The Authority Group Screen
  196
- Extension Features
  200
  - The Batch Add Screen
    201
  - Add a SIP Extension: the Basic Screen
    203
  - Configure SIP Extensions: the Basic Screen
    204
  - The SIP Extension Call Forward Screen
    205
  - The DND White List Screen
    209
  - The Find Me List Screen
    210
  - The Blacklist Screen
    211
  - The SIP Extension Voice Mail Settings Screen
    212
  - The SIP Extension Advanced Screen
    213
  - The Auto Provision Screen
    215
  - The Add an FXS Extension Screen
    216
  - Configure FXS Extensions: the Basic Screen
    217
  - The FXS Extension Call Forward Screen
    218
  - The FXS Extension Voice Mail Screen
    218
  - The FXS Extension Advanced Screen
    219
  - The Add a BRI Extension Screen
    219
  - Configure BRI Extensions: the Basic Screen
    221
  - The BRI Extension Call Forward Screen
    222
  - The BRI Extension Voice Mail Screen
    222
  - The BRI Extension Advanced Screen
    222
- Authority Group Technical Reference
  223
Chapter 14 Ring Group

225
- Overview
  225
  - What You Can Do in this Chapter
    225
  - What You Need to Know
    225
  - Before You Begin
    226
- The Ring Group Screen
  229
  - The New Ring Group Screen
    229
  - The Edit Ring Group Screen
    230
  - The Configure Ring Group Screen
    231
  - The Add/Edit Page Group Screen
    232
  - The Add/Edit Hunt Group Screen
    233
Chapter 15 Pickup Group

235
- Overview
  235
  - What You Can Do in this Chapter
    235
  - Before You Begin
    236
  - Pickup Group Example
    236
- The Pickup Group Screen
  237
  - Add/Edit Pickup Groups
    238
Chapter 16

239
- Click-To-Talk Group
  
  239
  - Overview
    239
    
    What You Can Do in this Chapter
    240
    
    Before You Begin
    240
    
    Registering Your Click-To-Talk License
    240
  - The Click-To-Talk Group Screen
    242
    
    Add a Click-To-Talk Group
    243
    
    Edit a Click-To-Talk Group
    244
    
    Manage Click to Talk Group Extensions
    245
    
    Click-To-Talk Extension Settings
    247
Chapter 17 Group Access Code

249
- Overview
  249
  - What You Can Do in this Chapter
    250
  - What You Need to Know
    250
- The Group Access Code Screen
  250
  - The Group Access Code Screen
    251
Chapter 18 Outbound Line Group

253
- Overview
  253
  - What You Can Do in this Chapter
    254
  - What You Need to Know
    254
  - Before You Begin
    257
- Outbound Line Group Screen
  258
  - Add/Edit FXO Trunk
    259
  - Configure an FXO Trunk
    260
  - Auto-Attendant for Incoming Analog Calls
    261
- Add/Edit PRI Trunk
  262
  - Configure a PRI Trunk
    263
  - Auto-Attendant for Incoming PRI Calls
    266
- Add/Edit BRI Trunk
  267
  - Configure a BRI Trunk
    268
  - Auto-Attendant for Incoming BRI Calls
    272
- Add/Edit SIP Trunk
  272
  - Configure a SIP Trunk
    273
  - Auto-Attendant for SIP Trunks
    278
- Add/Edit Trusted Peer
  280
  - Configure a Trusted Peer
    281
  - Auto-Attendant for Trusted Peer
    285
- Auto-Attendant
  287
Chapter 19 Auto-Attendant

287
- Overview
  287
  - What You Can Do in this Chapter
    287
  - What You Need to Know
    288
- The Default Screen
  290
- The Customized Screen
  291
- Technical Reference
  301
- Lcr
  305
Chapter 20 LCR

305
- Overview
  305
  - What You Can Do in this Chapter
    306
  - What You Need to Know
    306
  - Before You Begin
    307
- LCR List
  307
  - LCR Configuration
    308
  - Add/Edit LCR Dial Condition
    310
- Group Management
  313
Chapter 21 Group Management

313
- Overview
  313
  - What You Can Do in this Chapter
    314
  - What You Need to Know
    314
  - Before You Begin
    318
- Group Management Screen
  318
  - The Overview Screen
    320
  - Edit Group Management Associations
    322
- Call Services
  323
Chapter 22 Call Services

323
- Overview
  323
  - What You Can Do in this Chapter
    323
  - What You Need to Know
    324
  - Before You Begin
    324
- The Emergency Call Screen
  325
  - Configuring the Emergency Call Screen
    325
- The Conference Calling Screen
  327
  - Configuring the Conference Calling Screen
    327
  - The Conference Calling Edit and Add Screen
    328
- The Music on Hold Screen
  329
  - Global Setting Screen
    330
  - Custom Music on Hold
    330
  - Add or Edit a Music on Hold Profile
    331
  - Upload a Music on Hold Profile
    332
- The Distinctive Ring Screen
  333
- The Auto Callback Screen
  334
- The Call Park Screen
  335
  - Configuring the Call Parking Screen
    336
- The Call Waiting Screen
  337
  - Configuring the Call Waiting Screen
    339
  - Call Waiting Example - 1
    340
  - Call Waiting Example - 2
    340
- The Call Transfer Screen
  341
  - Configuring the Call Transfer Screen
    341
- Tapi
  341
  - Setting up the TAPI Server Driver
    342
  - Sending Call Invites from Microsoft Outlook
    344
- Acd
  347
Chapter 23 ACD

347
- Overview
  347
  - What You Can Do in this Chapter
    348
  - What You Need to Know
    348
- The ACD Global Screen
  350
- The Agent Screen
  351
  - The Agent Settings Screen
    352
- The Skill Screen
  353
  - The Skill Settings Screen
    354
- The Skill Menu
  359
  - The Skill Menu Settings
    360
Chapter 24 System Information

361
- Overview
  361
- The System Information Screen
  361
- Snmp
  363
  - Supported Mibs
    365
  - SNMP Traps
    365
  - Configuring SNMP
    366
- Status Observation
  367
Chapter 25 Status Observation

367
- Overview
  367
- What You Can Do in this Chapter
  367
  - What You Need to Know
    367
- The SIP Peer Screen
  368
- The FXS Peer Status Screen
  370
- The BRI Peer Status Screen
  371
- The CTI Peer Status Screen
  372
- The FXO Trunk Status Screen
  373
- The SIP Trunk Status Screen
  374
- The BRI Trunk Status Screen
  375
- The PRI Trunk Status Screen
  376
- The ACD Queue Screen
  377
Chapter 26 System Log

381
- Overview
  381
  - What You Can Do in this Chapter
    381
  - What You Need to Know
    381
- The View Log Screen
  382
  - Filter Log Results Screen
    384
- The Log Setting Screen
  385
  - Active Log Summary Screen
    386
  - System Log Configuration Screen
    388
  - Edit Syslog Server Settings Screen
    391
Chapter 27 Call Detail Record (CDR)

393
- Overview
  393
  - What You Can Do in this Chapter
    393
  - What You Need to Know
    393
- The Configuration Screen
  394
  - Configure Your Remote Server
    396
- The Backup Screen
  397
- The Query Screen
  398
  - The Report Screen
    400
- CDR Technical Reference
  401
Chapter 28 ACD Logs

403
- Overview
  403
  - What You Can Do in this Chapter
    403
  - Before You Begin
    403
- The Configuration Screen
  403
  - Configure Your Remote Server
    405
- The Backup Screen
  406
- The Query Screen
  407
  - ACD Report Screen
    409
Chapter 29 Administrator Accounts

411
- Overview
  411
  - What You Can Do in this Chapter
    411
  - What You Need to Know
    411
- The Logged-In Administrator Screen
  412
- The Administrator List Screen
  413
  - Add an Administrator
    414
  - Edit an Administrator Account
    415
Chapter 30 Diagnostics

417
- Overview
  417
  - What You Can Do in this Chapter
    417
  - What You Need to Know
    417
- The Information Collect Screen
  418
- The Packet Capture Screen
  420
- The Voice Sniffer Screen
  422
Chapter 31 Inactivity Timer

425
- Overview
  425
- The Inactivity Timer Screen
  425
- Remote Management
  427
Chapter 32 Remote Management

427
- Overview
  427
  - What You Can Do in this Chapter
    427
  - What You Need to Know
    428
- The WWW Screen
  429
  - WWW: Add/Edit
    430
- The SSH Screen
  431
  - SSH: Add/Edit
    432
- The FTP Screen
  433
  - FTP: Add/Edit
    434
- The ICMP Screen
  434
  - ICMP: Add/Edit
    436
- The CTI Screen
  436
  - CTI: Add/Edit
    438
- Remote Management Technical Reference
  438
- TFTP Management
  447
Chapter 33 TFTP Management

447
Chapter 34 System File Maintenance

449
- Overview
  449
  - What You Can Do in this Chapter
    449
  - What You Need to Know
    449
- The Backup & Restore Screen
  451
  - Batch Add SIP Extensions Template File
    453
- The Firmware Upgrade Screen
  453
- Technical Reference
  454
Chapter 35 License Control

457
- Overview
  457
  - What You Can Do in this Chapter
    457
  - What You Need to Know
    457
  - Before You Begin
    458
- The Registration Screen
  459
- The Service Screen
  460
- The License Status Screen
  461
Chapter 36 Web Portal

463
- Overview
  463
  - What You Can Do in this Chapter
    464
  - What You Need to Know
    464
- Account Settings
  465
- Call Forwarding and Blocking
  467
  - Office Hours
    469
  - DND White List
    471
  - Find Me List
    471
  - Blacklist
    472
- Voice Mail Settings
  473
- Web Phone
  474
- Utility Download
  475
  - The Outlook Plugin
    476
  - TAPI Client Driver
    478
  - Sending Call Invites from Microsoft Outlook
    481
- IVR System
  483
Chapter 37 IVR System

483
- Overview
  483
  - What You Need to Know about IVR
    483
- Troubleshooting
  489
Chapter 38 Troubleshooting

489
- Power, Hardware Connections, and Leds
  489
- X2002 Access and Login
  490
- Internet Access
  493
- Advanced Features
  494
- Reset the X2002 to Its Factory Defaults
  495
- The Console Port
  496
  - Use the Console Port to Access the CLI
    496
  - The Login Screen
    496
  - The Initrd Screens
    497
Chapter 39 Product Specifications

501
Appendix A IP Addresses and Subnetting

509
Appendix B Open Software Announcements

521
Appendix C Legal Information

545
Index

549

Advertisement

ZyXEL Communications X2002 User Manual

ZyXEL Communications X2002 User Manual (416 pages)

IP-PBX

Brand: ZyXEL Communications | Category: PBX | Size: 8.85 MB

Table of Contents

About this User's Guide

3
Document Conventions

4
Safety Warnings

6
- Table of Contents
  9
Contents Overview

9
Introduction and Tutorials

37
Part I: Introduction and Tutorials

37
Chapter 1 Getting to Know Your X2002

39
- Introduction
  39
  - Voice over Internet Protocol (Voip) Implementation
    40
    
    PBX Telephony Features
    41
    
    Scalable Design
    41
    
    Good Habits for Managing the X2002
    42
    
    Ways to Manage the X2002
    42
    
    Leds
    43
    
    Call Routing
    47
    
    Call Routing Terms
    47
  - Configure SIP Extensions
    52
  - Making Internal Calls
    52
  - Connect IP Phones
    55
  - Auto Provisioning
    56
  - Register IP Phones
    56
  - Making PSTN Calls
    58
  - The PSTN Connection
    59
  - Creating a Dialing Rule for PSTN
    61
  - Assigning an LCR to an Authority Group
    63
  - Making ITSP Calls
    64
  - The ITSP Connection
    64
  - Creating a Dialing Rule for ITSP
    68
  - Assigning an LCR to an Authority Group
    70
  - Making ISDN Calls
    71
  - The ISDN Connection
    71
  - Creating a Dialing Rule for ISDN
    75
  - Assigning an LCR to an Authority Group
    77
  - Example 1: Small/Medium Business
    78
  - ISDN Network Configuration Examples
    78
  - Example 2: Company with Existing PBX
    79
  - Example 3: Company with Existing PBX and Expanding Employees
    80
  - Customizing Feature Codes
    81
  - Using Call Features
    81
  - Using the Voicemail Feature
    82
  - Phone User Tutorial
    83
Chapter 2 How It Works

47
- How It Works
  47
- Internal Call Routing
  49
- Outbound Call Routing
  49
Chapter 3 Tutorials

51
- Tutorials
  51
- Accessing the Web Portal
  83
Chapter 4 Phone User Tutorial

83
Web Configurator & Network Setup

91
Part II: Web Configurator & Network Setup

91
Chapter 5 The Web Configurator

93
- Overview
  93
- What You Can Do in this Chapter
  93
- System Login
  93
- The System Screen
  95
- The Navigation Panel
  96
- Dashboard - System Information
  98
- Saving Your Configuration
  100
- Icons in the Web Configurator
  100
- Resetting the X2002
  101
- Rebooting the X2002
  101
- Logging out of the Web Configurator
  101
- Help
  102
Chapter 6 Network Deployment

103
- Overview
  103
- What You Can Do in the Network Screens
  103
- What You Need to Know about Network Deployment
  104
- Before You Begin
  104
- The LAN Screen
  105
- The WAN Screen
  106
- The DDNS (Dynamic DNS) Screen
  107
- DYNDNS Wildcard
  107
- Configuring the DDNS Screen
  107
- The NTP (Network Time Protocol) Screen
  108
- The Static Route Screen
  109
- Configuring the Static Route Screen
  110
- Adding a Static Route
  110
- The VLAN Screen
  111
- Technical Reference
  112
Ip Pbx

113
Part III: IP PBX

113
Chapter 7 Server

115
- Overview
  115
- Server
  115
- What You Can Do in the Server Screens
  115
- What You Need to Know about SIP Servers
  116
- Before You Begin
  118
- The SIP Server Global Screen
  119
- The FXO Screen
  120
- The BRI Screen
  121
- The FXS Screen
  121
- The PRI Screen
  123
- The Call Block Screen
  126
- The Call Blacklist Screen
  127
- The Feature Code Screen
  128
- The E-Mail Screen
  129
- Technical Reference
  130
Chapter 8 Auto Provision

131
- Overview
  131
- What You Can Do in the Auto Provision Screen
  131
- What You Need to Know about Auto Provision
  131
- Before You Begin
  132
- Auto Provision Screen
  133
- Auto Provision Edit Settings
  134
- Auto Provision View SPTGEN
  135
- EZ Provision
  136
- IVR PIN Code
  136
Chapter 9 Qos

139
- Overview
  139
- Qos
  139
- What You Can Do in the Qos Screens
  139
- What You Need to Know about Qos
  139
- Before You Begin
  141
- The Qos Screen
  141
Chapter 10 Voice Mail

143
- Overview
  143
- What You Can Do in the Voice Mail Screen
  143
- What You Need to Know about Voice Mail
  143
- The Voice Mail Screen
  144
- Accessing Voice Mail
  144
Chapter 11 Phonebook

149
- Overview
  149
- What You Can Do in the Phonebook Screens
  149
- What You Need to Know about the Phonebook
  149
- Before You Begin
  150
- The Phonebook Configuration Screen
  150
- The Import Phonebook Screen
  151
- The LDAP Phonebook Screen
  152
- The Local Phonebook Screen
  153
- Local Phonebook Add/Edit Screen
  154
Chapter 12 DSP Management

157
- Overview
  157
- What You Can Do in the DSP Management Screen
  157
- What You Need to Know about DSP
  157
- Before You Begin
  158
- Installing and Removing the DSP Module
  158
- How to Install a DSP Module
  158
- How to Remove a DSP Module
  158
- The DSP Management Screen
  159
Chapter 13 Office Hours

161
- Overview
  161
- What You Can Do in the Office Hour Screen
  161
- What You Need to Know about Office Hours
  161
- Before You Begin
  161
- Office Hour Screen
  162
Chapter 14 Authority Group

163
- Overview
  163
- What You Can Do in the Authority Group Screens
  164
- What You Need to Know about Authority Groups
  165
- The Authority Group Screen
  165
- The Extension Query Result Screen
  166
- The Add/Edit Authority Group Screen
  167
- The Authority Group Configuration Screen
  168
- Extension Features
  169
- The Add SIP Peers Screen
  170
- The Add a SIP Extension Screen
  172
- The SIP Extension Basic Screen
  173
- The SIP Extension Call Forward Screen
  174
- The DND White List Screen
  176
- The Find Me List Screen
  176
- The Blacklist Screen
  177
- The SIP Extension Voice Mail Screen
  178
- The SIP Extension Advanced Screen
  179
- The SIP Extension Auto Provision Screen
  180
- The Add an FXS Extension Screen
  181
- The FXS Extension Basic Screen
  182
- The FXS Extension Call Forward Screen
  183
- The FXS Extension Voice Mail Screen
  184
- The FXS Extension Advanced Screen
  184
- The Add a BRI Extension Screen
  185
- The BRI Extensions Basic Screen
  186
- The BRI Extension Call Forward Screen
  187
- The BRI Extension Voice Mail Screen
  188
- The BRI Extension Advanced Screen
  188
- Technical Reference
  189
Chapter 15 Ring Group

191
- Overview
  191
- What You Can Do in the Ring Group Screen
  191
- What You Need to Know about Ring Groups
  191
- Before You Begin
  192
- Paging Group Example
  192
- The Ring Group Screen
  195
- The New Ring Group Screen
  196
- The Edit Ring Group Screen
  196
- The Configure Ring Group Screen
  197
- The Add/Edit Page Group Screen
  198
- The Add/Edit Hunt Group Screen
  199
Chapter 16 Pickup Group

201
- Before You Begin
  201
- Overview
  201
- What You Can Do in the Pickup Group Screen
  201
- Pickup Group Example
  202
- The Pickup Group Screen
  202
- Add/Edit Pickup Groups
  203
- Call Access Code
  205
Chapter 17 Call Access Code

205
- Overview
  205
- The Call Access Screen
  206
- What You Can Do in the Extension Management Screens
  206
- What You Need to Know about Call Access
  206
- The Set Call Access Code Screen
  207
Chapter 18 Outbound Line Group

209
- Overview
  209
- What You Can Do in the Outbound Line Group Screen
  210
- What You Need to Know about Outbound Line Groups
  210
- The Outbound Line Group Screen
  213
- Add/Edit FXO Trunk
  214
- Configure an FXO Trunk
  215
- Add/Edit PRI Trunk
  216
- Auto-Attendant for Incoming Analog Calls
  216
- Configure a PRI Trunk
  217
- Auto-Attendant for Incoming PRI Calls
  219
- Add/Edit BRI Trunk
  220
- Configure a BRI Trunk
  220
- Add/Edit SIP Trunk
  222
- Auto-Attendant for Incoming BRI Calls
  222
- Configure a SIP Trunk
  224
- Auto-Attendant for SIP Trunks
  227
- Add/Edit Trusted Peer
  228
- Configure a Trusted Peer
  229
- Auto-Attendant for Trusted Peer
  231
- Auto-Attendant
  233
  - Overview
    233
  - Overview
    247
  - Before You Begin
    248
  - What You Can Do in the LCR Screen
    248
  - What You Need to Know about LCR
    248
  - The LCR Configuration Screen
    249
  - The LCR List Screen
    249
  - The Add/Edit LCR Dial Condition Screen
    251
  - Group Management
    253
Chapter 19 Auto-Attendant

234
- What You Can Do in the Auto-Attendant Screens
  234
- What You Need to Know about Auto-Attendants
  234
- The Auto-Attendant Management Screen
  236
- The Add/Edit Auto-Attendant Screen
  237
- The Auto-Attendant Menu Settings Screen
  237
- The Add/Edit Auto-Attendant Option Screen
  239
- The Night Service Screen
  240
- IVR PIN Code
  242
- IVR AA Recording
  243
- Auto-Attendant Technical Reference
  245
Chapter 20 LCR

247
- Lcr
  247
Chapter 21 Group Management

253
- Overview
  253
- What You Can Do in the Group Management Screen
  254
- What You Need to Know about Group Management
  254
- Before You Begin
  257
- The Group Management Screen
  258
- The Edit Group Management Associations Screens
  259
- Call Services
  261
Chapter 22 Call Services

261
- Overview
  261
- What You Can Do in the Call Services Screens
  261
- Before You Begin
  262
- What You Need to Know about Call Services
  262
- Configuring the Emergency Call Screen
  263
- The Emergency Call Screen
  263
- The Conference Calling Screen
  264
- Configuring the Conference Calling Screen
  265
- The Conference Calling Edit and Add Screen
  266
- Configuring the Music on Hold Screen
  267
- The Music on Hold Screen
  267
- The Distinctive Ring Screen
  268
- The Auto Callback Screen
  269
- The Call Parking Screen
  269
- Configuring the Call Parking Screen
  270
- The Call Waiting Screen
  271
- Configuring the Call Waiting Screen
  273
- Call Waiting Example - 1
  274
- Call Waiting Example - 2
  274
- The Call Transfer Screen
  274
- Configuring the Call Transfer Screen
  275
Part IV: Monitor, Log & Maintenance

277
- Overview
  279
- System Information
  279
- The System Information Screen
  279
- Status Observation
  281
Monitor, Log & Maintenance

277
Chapter 23 System Information

279
Chapter 24 Status Observation

281
- Overview
  281
- What You Can Do in the Status Observation Screens
  281
- What You Need to Know about Status Observation
  281
- The SIP Peer Status Screen
  282
- The FXS Peer Status Screen
  283
- The BRI Peer Status Screen
  284
- The FXO Trunk Status Screen
  285
- The SIP Trunk Status Screen
  286
- The BRI Trunk Status Screen
  287
- The PRI Trunk Status Screen
  288
Chapter 25 System Log

291
- Overview
  291
- System Log
  291
- What You Can Do in the System Log Screen
  291
- The View Log Screen
  292
- What You Need to Know about System Log
  292
- The Filter Log Results Screen
  294
- The Log Setting Screen
  295
- The Active Log Summary Screen
  296
- The System Log Configuration Screen
  297
- The Edit Syslog Server Settings Screen
  299
Chapter 26 Call Detail Record (CDR)

301
- Overview
  301
- What You Can Do in the CDR Screen
  301
- What You Need to Know about CDR
  301
- The CDR Management Screen
  302
- Configure Your Remote Server
  303
- The Backup List Screen
  304
- The CDR Query Screen
  305
- The CDR Report Screen
  307
Chapter 27 Administrator Accounts

309
Chapter 28 Diagnostics

313
- Overview
  313
- What You Can Do in the Diagnostics Screen
  313
- What You Need to Know about Diagnostics
  313
- The Information Collect Screen
  314
- The Packet Capture Screen
  315
Chapter 29

317
- Inactivity Timer
  
  317
Chapter 30 Remote Management

319
- Overview
  319
- What You Can Do in the Remote Management Screens
  319
- What You Need to Know about Remote Management
  320
- The WWW Screen
  321
- The WWW > Add/Edit Screen
  322
- The SSH Screen
  323
- The SSH > Add/Edit Screen
  324
- The FTP Screen
  324
- The FTP > Add/Edit Screen
  325
- The ICMP Screen
  326
- The ICMP > Add/Edit Screen
  327
- The V200 Screen
  328
- The V200 > Add/Edit Screen
  329
- Remote Management Technical Reference
  329
Chapter 31 System File Maintenance

335
Chapter 32 License Control

341
- Overview
  341
- What You Can Do in the License Control Screens
  341
- What You Need to Know about the License Control Screens
  341
- Before You Begin
  342
- The Registration Screen
  342
- The Service Screen
  343
- The License Status Screen
  344
Part V: Web Portal

345
Chapter 33 Web Portal

347
- Overview
  347
- What You Can Do in the Web Portal Screens
  347
- The Account Settings Screen
  348
- What You Need to Know about the Web Portal
  348
- The Call Forwarding and Blocking Screen
  350
- The DND White List Screen
  351
- The Find Me List Screen
  352
- The Black List Screen
  353
- The Voice Mail Settings Screen
  353
- The Web Phone Screen
  354
Part VI: Appendices & Index

357
Chapter 34 Product Specifications

359
Appendix A Personal IVR

365
Appendix B IP Addresses and Subnetting

369
Appendix C Open Software Announcements

379
Appendix D Legal Information

399
Appendix E Customer Support

403
Index

409

Advertisement

Related Products

ZyXEL Communications Categories

Network Router

Switch

Switch Wireless Router Adapter

More ZyXEL Communications Manuals