ZyXEL Communications X6004 User Manual page 302

Chapter 19 Auto-Attendant
Each field is described in the following table.
Table 106 Night Service Setting
LABEL
Night Service Setting [Auto-Attendant Name]
Night
Service
Audio File
Upload
Audio File
State
Dial
Extension
Number
Forward to a
specific
extension
directly
Play audio
file before
forward to a
specific
extension
Operator
Key
Extension
ACD
Action for Time
Out
Hang Up
Extension
Options
Key
Description
Action
302
DESCRIPTION
Select Enable to activate the night service settings for this auto-
attendant.
Select Disable to turn them off.
Click Browse to locate an audio file to be used as the auto-attendant
greeting message, and Upload to copy it to IP-PBX.
The audio file you upload must meet the following criteria:
• G.711 format voice file (*.wav), µ-law 8-bit mono mode.
• Size limit of a single announcement cannot exceed 1 MB.
• Size limit of all voice files is 10 Mb per X6004 (or per ZyStack).
This indicates whether an audio file has been uploaded to the X6004 or
not. You can also Playback the audio file to hear how it sounds.
Select Enable if you want to allow incoming calls to dial extensions that
are not associated with specific key codes on the Options list below.
Select Disable if you want to limit all input to the key codes listed on
the Options table below.
Select this option and then input an Extension number if you want all
incoming calls to this auto-attendant to bypass the auto-attendant
options and go straight to the specified extension.
Select this opton to play the uploaded audio file before forwarding the
call to the specified extension.
Select either 0 or 9 to be the default operator key. When a caller
presses the operator key, his calls is routed to the associated
Extension.
Enter an extension number to associate with the operator Key. When
that key is pressed, the call is routed to this extension.
The auto-attendant routes the call to the specified ACD skill group.
These options indicate how the auto-attendant should proceed if no key
is pressed for 5 seconds or the caller inputs an incorrect key code three
times in a row.
The auto-attendant disconnects the call.
The auto-attendant routes the call to the specified extension.
This section displays the actions configured for this auto-attendant
menu.
This field displays the digits a caller must dial to perform an action.
This field displays the description for this action.
This field displays the function of an action.
X6004 User's Guide