Before You Begin; Pickup Group Example - ZyXEL Communications X6004 User Manual

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Chapter 15 Pickup Group

15.1.2 Before You Begin

When you configure the X6004's pickup groups, a group member needs to enter a

specific feature code to pick up another group member's call. See

The following figure shows a pickup group called SALES. Extensions 1001 - 1005

are in the SALES pickup group. When a call comes in to extension 1001, then

people with extensions 1002, 1003, 1004 or 1005 can pickup the call by dialing

the feature code for Group Pickup (for example *94 is the default). Similarly,

when a call comes in to any of the other extensions in this pickup group, then any

of the group members can pick up that call.

Figure 123 Pickup Group Overview

When two calls come in at the same time, then the call that has rung the longest

is picked up first when a group member dials the Group Pickup code.

When two group members try to pick up a call for someone in their pickup group,

then the first person to dial the Group Pickup code answers the call.

for information on how to configure the X6004's feature codes.

Section 6.8 on

X6004 User's Guide