The Skill Screen - ZyXEL Communications X6004 User Manual

Table 141 Agent List > Agent Setting (continued)
LABEL
Apply
Cancel

24.4 The Skill Screen

This screen allows you to manage the ACD skills. It can also serve as a jumping off
point for creating new ones or editing ones previously created.
Click Configuration > ACD > Skill to open this screen.
Figure 226 ACD > Skill List
Each field is described in the following table.
Table 142 ACD > Skill List
LABEL
Delete
Select
Number
Skill Name
Description
Create Time
Add
Edit
X6004 User's Guide
DESCRIPTION
Click this to save your changes.
Click this to go back to the previous screen without saving your
changes.
DESCRIPTION
Click this button to remove any selected entries from the list.
Check a box in an entry row to flag it for deletion.
This indicates the phone number dialed to reach the agents associated
with this particular skill.
This indicates the name of the skill.
This displays the description associated with this skill.
This indicates the time and date the skill was created.
Click this to add a new skill to the list.
Click this to modify an existing skill's information.
Chapter 24 ACD
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