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Troubleshooting
Feature
Problem
Panel (continued)
Panel power LED is on constantly, display indicates Main Low Battery or voice sounds Main Low Battery.
Panel power LED quickly flashes once a second, and after pressing 1 + 9, the touchpad indicates Main Power Failure.
(Panel continues to operate from backup battery.)
Panel power LED blinks. (Panel power is on and receiving AC power).
Partitions/Areas
Only partition/area one (1) functions.
Phones
Loss of dial tone on premises phones after wiring the RJ-31X jack or connecting the DB-8 Cord.
Constant dial tone is preventing dial-out on premises phones.
Phone does not work.
52
1. Check that the panel backup battery is installed correctly, the battery wires are connected, and
the AC power transformer is connected.
2. Measure the incoming AC voltage at the panel terminals. It should read about 24 VAC at panel
terminals 1 and 2.
3. Remove the panel backup battery power by disconnecting the red (positive) battery wire.
4. Check for 13.6 to 14.2 VDC battery charging voltage between panel terminal 3 (GND) and the
disconnected red battery wire.
5. Check fuse in the red battery wire.
6. Check for 11.5 to 13.9 VDC battery voltage between the backup battery spade lugs. If the bat-
tery voltage is not within the recommended range, allow the battery time to charge or replace
faulty battery.
Note
When the panel is running a backup battery test, the reading at the connected battery can
range from 11.4 to 13.7 VDC. The panel automatically runs a backup battery test once
every 4 or 24 hours (programmed test interval) and at STIME.
7. Restore the backup battery power by reconnecting the red wire from the battery.
Note
While the AC power transformer is plugged in, the panel automatically charges the bat-
tery. While the battery is charging for the first time it is normal for the system to indicate
Main Low Battery. This can take a number of hours depending on the initial battery
charge. Once the battery reaches full charge as measured while in battery test, trouble
indication will stop once cleared by pressing the * button. If the trouble condition persists
after 24 hours, replace the backup battery.
1. Check the AC circuit breaker to be sure the circuit is live.
2. Check for proper panel and transformer wiring.
3. Check that the AC transformer is wired to a non-switched circuit.
4. Check that the transformer is supplying AC to the panel. (Transformer internal breaker or fuse
may be blown.)
Panel internal failure is detected - service is required:
q
3 Blinks - Program memory checksum failure.
q
4 Blinks - Voice memory checksum failure.
q
5 Blinks - EVAC memory checksum failure.
q
7 Blinks - RAM failure.
1. Check that other partitions/areas are enabled.
2. Check that devices are correctly added (learned) into the other enabled partitions/areas.
1. Wait 2 minutes and try again. The panel may be busy trying to report to the central station
receiver.
2. Check the RJ-31X jack wiring.
3. Check the panel connection to the DB-8 cord.
4. Replace the RJ-31X jack.
5. Replace the DB-8 cord.
6. Perform a phone test after troubleshooting the phone line.
Polarity-sensitive phones exist on the premises. Reverse the phone wires connected to the brown
and gray wire terminals on the RJ-31X jack.
Disconnect the panel DB-8 Cord from the RJ-31 jack. If the phone still doesn't work, the system is
okay and the problem is in the wiring.
Solution
Commercial Burglary and Home Navigator System
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