Fax Problems - Muratec MFX-3550 User Manual

Troubleshooting
The unit scans very slowly.
Message appears on your
computer screen:
Device can't be set to
the H/W mode you
want.
Port is being used by
another program.
Port is Disabled.
Scanner is busy
receiving or printing
data. When the current
job is completed., try
again.
Invalid handle.
Scanning has failed.

Fax problems

The machine is not working,
there is no display, or the buttons
are not working.
No dial tone.
The numbers stored in memory
do not dial correctly.
The original does not feed into
the machine.
Faxes are not received
automatically.
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CONDITION
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Make sure that the machine cable is not defective. Switch the
cable with a known good cable. If necessary, replace the cable.
Check that the scanner is configured correctly. Check scan
setting in the SmarThru Office or the application you want to
use to make certain that the scanner job is being sent to the
correct port (for example, USB001).
Check if the machine is printing received data. If so, scan the
document after the received data has been printed.
Graphics are scanned more slowly than text.
Communication speed slows in scan mode because of the large
amount of memory required to analyze and reproduce the
scanned image. Set your computer to the ECP printer mode
through BIOS setting. It will help to increase the speed. For
details about how to set BIOS, refer to your computer user's
guide.
There may be a copying or printing job in progress. Try your
job again when that job is finished.
The selected port is currently being used. Restart your
computer and try again.
The machine cable may be improperly connected or the power
may be off.
The scanner driver is not installed or the operating
environment is not set up properly.
Ensure that the machine is properly connected and the power
is on, then restart your computer.
The USB cable may be improperly connected or the power may
be off.
SUGGESTED SOLUTIONS
Unplug the power cord and plug it in again.
Ensure that there is power being supplied to the electrical
outlet.
Check that the phone line is properly connected.
Check that the phone socket on the wall is working by
plugging in another phone.
Make sure that the numbers are stored in memory correctly.
Print a Addess Book list. (See
Make sure that the paper is not wrinkled and you are
inserting it in correctly. Check that the original is the right
size, not too thick or thin.
Make sure that the document feeder is firmly closed.
The document feeder rubber pad may need to be replaced.
Contact a service representative.
The receiving mode should be set to fax.
Make sure that there is paper in the tray.
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Setting up address book.)
8/4/2009