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Troubleshooting
Printing problems
The machine does not
print.
(Continued) The
machine does not
print.
The machine selects
print materials from
the wrong paper
source.
A print job is extremely
slow.
Half the page is blank.
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CONDITION
POSSIBLE CAUSE
The machine is not
receiving power.
The machine is not
selected as the default
machine.
Check the machine for the following:
The front door is not closed. Close the front door.
Paper is jammed. Clear the paper jam. (See
No paper is loaded. Load paper. (See
The toner cartridge is not installed. Install the toner cartridge.
If a system error occurs, contact your service representative.
The connection cable
between the computer and
the machine is not
connected properly.
The connection cable
between the computer and
the machine is defective.
The port setting is
incorrect.
The machine may be
configured incorrectly.
The printer driver may be
incorrectly installed.
The machine is
malfunctioning.
The document size is so
big that the hard disk
space of the computer is
insufficient to access the
print job.
The paper option that was
selected in the Printing
Preferences may be
incorrect.
The job may be very
complex.
The page orientation
setting may be incorrect.
The paper size and the
paper size settings do not
manuals search engine
SUGGESTED SOLUTIONS
Check the power cord connections. Check
the power switch and the power source.
Select your machine as your default
machine in your Windows.
Loading paper in the
Disconnect the machine cable and reconnect
it.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a different
machine cable.
Check the Windows printer setting to make
sure that the print job is sent to the correct
port. If the computer has more than one
port, make sure that the machine is
attached to the correct one.
Check the Printing Preferences to ensure
that all of the print settings are correct. .
(See
Opening printing
Repair the machine software. (See
USB connected machine's
Check the display message on the control
panel to see if the machine is indicating a
system error. Contact a service
representative.
Get more hard disk space and print the
document again.
For many software applications, the paper
source selection is found under the Paper
tab within the Printing Preferences.
Select the correct paper source. See the
printer driver help screen. (See
printing
preferences.)
Reduce the complexity of the page or try
adjusting the print quality settings.
Change the page orientation in your
application. See the printer driver help
screen.
Ensure that the paper size in the printer
driver settings matches the paper in the
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Page 17 of 27
Clearing paper
jams.)
tray.)
preferences.)
Installing
driver.)
Opening
8/4/2009
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