Copying Problems; Scanning Problems - Muratec MFX-3550 User Manual

Troubleshooting
An unknown image repetitively
appears on a few sheets or
loose toner, light print, or
contamination occurs.

Copying problems

Copies are too light or too dark
Smears, lines, marks, or spots
appear on copies.
Copy image is skewed.
Blank copies print out.
Image rubs off the copy easily.
Frequent copy paper jams occur.
Toner cartridge produces fewer
copies than expected before
running out of toner.

Scanning problems

The scanner does not work.
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machine:
Your machine is probably being used at an altitude of 1,500 m
(4,921 ft) or above.The high altitude may affect the print
quality, such as loose toner or light imaging. Change the correct
altitude setting to your machine. (See
CONDITION
CONDITON
manuals search engine
Turn the stack of paper over in the tray. Also try rotating the
paper 180° in the tray.
Change the printer option and try again. Go to Printing
Preferences, click Paper tab, and set type to Thin. (See
Opening printing preferences.)
SUGGESTED SOLUTION
Use Darkness in Copy feature to lighten or darken the
backgrounds of copies. (See
If the defects are on the original, use Darkness in Copy
feature to lighten the background of your copies. (See
Changing the darkness.)
If there are no defects on the original, clean the scan unit.
(See Cleaning the scan
Ensure that the original is face down on the scanner glass
or face up in the document feeder.
Check that the copy paper is loaded correctly.
Ensure that the original is face down on the scanner glass or
face up in the document feeder.
Replace the paper in the tray with paper from a new
package.
In high humidity areas, do not leave paper in the machine
for extended periods of time.
Fan the stack of paper, then turn it over in the tray.
Replace the paper in the tray with a fresh supply.
Check/adjust the paper guides, if necessary.
Ensure that the paper is the proper paper weight.
Check for copy paper or pieces of copy paper remaining in
the machine after a paper jam has been cleared.
Your originals may contain pictures, solids, or heavy lines.
For example, your originals may be forms, newsletters,
books, or other documents that use more toner.
The scanner lid may be left open while copies are being
made.
Turn the machine off and back on.
SUGGESTED SOLUTIONS
Make sure that you place the original to be scanned face down
on the scanner glass, or face up in the document feeder.
There may not be enough available memory to hold the
document you want to scan. Try the Prescan function to see if
that works. Try lowering the scan resolution rate.
Check that the machine cable is connected properly.
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Altitude adjustment.)
Changing the darkness.)
unit.)
8/4/2009