Altigen AltiServ Manuals

Manuals and User Guides for Altigen AltiServ. We have 4 Altigen AltiServ manuals available for free PDF download: User Manual

Altigen AltiServ User Manual (60 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0A, and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0.51 MB

User Guide
1
Table of Contents
3
Phone Feature Codes

7
- Altigen Voice Mail System Quick Features
  7
- Making Calls
  7
- Answering Calls
  7
- Call Management
  8
- Other Features
  8
Hapter

9
- Operator Features
  28
  - Call Handling and the Auto Attendant/Ivr
    28
  - Checking the General Mailbox
    28
  - Calls on Hold
    29
  - Operator Off-Line
    29
  - Outside Call Blocking
    29
Altiserv Telephone Functions

9
- Basic Functions
  9
  - Making Calls
    9
  - Answering Calls
    9
  - Putting a Call on Hold
    10
  - Transferring Calls
    10
  - Centrex Transfer
    10
  - Conference Calls
    11
  - Consultation
    13
  - Call Park
    13
  - System Call Park and Silent System Call Park
    13
  - Line Park
    14
  - Call Waiting
    14
  - Multiple Call Waiting
    15
  - Account Codes
    16
  - System Callback
    16
- Dialing a Remote Altiware/Acm System
  17
- Voice over IP Trunk Call Support
  18
  - Supported Features
    18
- Remote Locations IP Dialing Chart
  20
- Using Feature Codes
  21
- Answering Calls
  21
- Altigen Voice Mail System Quick Features
  24
- Making Calls
  24
- Call Management
  25
- Workgroup Features
  26
- Workgroup Supervisor Features
  27
- Other Features
  27
- C Hapter
  28
CHAPTER 2 Using the Altigen Mail Voice System

31
- C Hapter
  31
- Logging in
  31
- Altigen Voice Mail System Main Menu Options
  34
- Personal Options
  37
  - Recording Greetings
    38
  - Changing Your Password
    39
  - Using Message Notification
    39
  - Using Reminder Calls
    40
  - Call Forwarding
    41
  - Feature Tips
    42
  - Using Distribution Lists
    42
  - Creating a Distribution List
    43
  - Log On/Off IP Extension (Dynamic IP Addressing Only)
    44
  - One Number Access Options
    45
  - Dynamic Messaging
    45
    
    Zoomerang
    46
    
    Private Messaging
    47
  - Altigen Voice Mail System Mixed-Media Messaging
    48
    
    Accessing Altigen Voice Mail System Mixed-Media Messages42
    48
    
    Retrieving Messages
    49
CHAPTER 3 Using Altireach

51
- Logging in
  51
  - The Main Menu
    52
- Setting Call Management
  53
- One Number Access (ONA)
  54
- Message Notification
  58
- Station Speed Dialing Setup
  59

Altigen AltiServ User Manual (60 pages)

for AltiWare Open Edition (OE) Release 4.6 and AltiContact Manager (ACM) Release 4.6

Brand: Altigen | Category: Software | Size: 0.57 MB

User Guide
1
Table of Contents
3
Phone Feature Codes

7
- Altigen Voice Mail System Quick Features
  7
- Answering Calls
  7
- Making Calls
  7
- Call Management
  8
- Other Features
  8
Hapter

9
- Altiware/Alticontact Manager Telephone Functions
  
  9
  - Basic Functions
    9
    
    Answering Calls
    9
    
    Making Calls
    9
    
    Centrex Transfer
    10
    
    Putting a Call on Hold
    10
    
    Transferring Calls
    10
    
    Conference Calls
    11
    
    Call Park
    12
    
    Consultation
    12
    
    Call Waiting
    13
    
    System Call Park and Silent System Call Park
    13
    
    Multiple Call Waiting
    14
    
    Account Codes
    15
    
    System Callback
    15
  - Dialing a Remote Altiware/Acm System
    16
    
    Calling a Remote Extension Directly over IP
    16
    
    Calling a Remote Number (Hop off Dialing)
    16
    
    Calling Remote Auto Attendant/Ivr or Operator
    16
  - Voice over IP Trunk Call Support
    17
    
    Supported Features
    17
  - Remote Locations IP Dialing Chart
    19
  - Using Feature Codes
    20
    
    Answering Calls
    20
  - Altigen Voice Mail System Quick Features
    22
  - Making Calls
    22
  - Call Management
    23
  - Workgroup Features
    24
  - Workgroup Supervisor Features
    25
  - Other Features
    25
  - C Hapter
    27
  - Operator Features
    27
    
    Call Handling and the Auto Attendant/Ivr
    27
    
    Calls on Hold
    27
    
    Checking the General Mailbox
    27
    
    Operator Off-Line
    28
    
    Outside Call Blocking
    28
Hapter

29
- Logging in
  29
Using the Altigen Mail Voice System

29
- Altigen Voice Mail System Main Menu Options
  32
- Personal Options
  35
  - Recording Greetings
    35
  - Changing Your Password
    36
  - Using Message Notification
    37
  - Using Reminder Calls
    38
  - Call Forwarding
    39
  - Feature Tips
    39
  - Using Distribution Lists
    40
  - Log On/Off IP Extension (Dynamic IP Addressing Only)
    42
- Dynamic Messaging
  43
  - Zoomerang
    43
    
    Private Messaging
    44
    
    Accessing Altigen Voice Mail System Mixed-Media Messages39
    45
    
    Altigen Voice Mail System Mixed-Media Messaging
    45
Hapter

49
Using Altireach

49
- Logging in
  49
  - The Main Menu
    50
- Setting Call Management
  52
- One Number Access (ONA)
  54
- Message Notification
  58
- Station Speed Dialing Setup
  59

Altigen AltiServ User Manual (56 pages)

for AltiWare Open Edition (OE), Versions 3.5 & 4.0

Brand: Altigen | Category: Software | Size: 1.35 MB

User Guide
1
Table of Contents
3
Phone Feature Codes

5
- Altimail Quick Features
  5
- Making Calls
  5
- Answering Calls
  5
- Call Management
  5
- Workgroup Features
  6
- Supervisor Features1
  6
- Other Features
  6
Hapter

7
- Altiserv Telephone Functions
  
  7
  - Basic Functions
    7
    
    Making Calls
    7
    
    Answering Calls
    7
    
    Putting a Call on Hold
    8
    
    Transferring Calls
    8
    
    Centrex Transfer
    8
    
    Conference Calls
    9
    
    Consultation
    10
    
    Call Park
    10
    
    System Call Park and Silent System Call Park
    11
    
    Call Waiting
    11
    
    Multiple Call Waiting
    11
    
    System Callback
    12
  - Dialing a Remote Altiserv
    13
    
    Calling a Remote Extension Directly over IP
    13
    
    Calling Remote Auto Attendant or Operator
    13
    
    Calling a Remote Number (Hop off Dialing)
    14
  - Voice over IP Trunk Call Support
    15
    
    Supported Features
    15
  - Remote Locations IP Dialing Chart
    17
  - Using Feature Codes
    18
    
    Answering Calls
    18
    
    Altimail Quick Features
    20
    
    Making Calls
    20
    
    Call Management
    21
    
    Workgroup Features
    22
    
    Workgroup Supervisor Features
    22
    
    Other Features
    23
    
    C Hapter
    24
  - Operator Features
    24
    
    Call Handling and the Auto Attendant
    24
    
    Checking the General Mailbox
    24
    
    Calls on Hold
    24
    
    Operator Off-Line
    25
    
    Outside Call Blocking
    25
Hapter

27
- Using Altimail Voice Messaging
  
  27
  - Logging in
    27
  - Transfer to Altimail Feature
    28
  - Returning to Auto Attendant from Altimail
    29
  - Altimail Main Menu Options
    29
  - Listening to Messages
    29
  - Sending Messages
    31
  - Making a Call from Within Altimail
    31
  - Personal Options
    32
    
    Recording Greetings
    32
    
    Changing Your Password
    33
    
    Using Message Notification
    34
    
    Using Reminder Calls
    35
    
    Call Forwarding
    36
    
    Feature Tips
    36
    
    Using Distribution Lists
    36
    
    Enable/Disable IP Extension
    38
  - Dynamic Messaging
    38
    
    Zoomerang
    39
    
    Private Messaging
    40
  - Altimail Mixed-Media Messaging
    41
    
    Accessing Altimail Mixed-Media Messages
    41
CHAPTER 3 Using Altireach

43
- Logging in
  43
  - The Main Menu
    44
  - Setting Call Management
    45
  - Speed Dial Setup
    47
  - Callview
    47
    
    Workgroup View
    50
  - Message Notification Setup
    52
  - One Number Access
    53

Altigen AltiServ User Manual (48 pages)

for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1

Brand: Altigen | Category: Software | Size: 0.28 MB

User Guide
1
Table of Contents
3
Phone Feature Codes

7
- Logging in
  7
- Quick Access to Greeting Menu, Password Menu
  7
- Making Calls
  7
- Answering Calls
  7
- Call Management
  8
- Other Features
  8
Hapter

9
- Operator Features
  24
  - Call Handling and the Auto Attendant/Ivr
    24
  - Checking the General Mailbox
    25
  - Calls on Hold
    25
  - Operator Off-Line
    25
  - Outside Call Blocking
    25
- Using a Mobile Extension
  25
  - Making Calls
    26
  - Terminating Calls
    26
  - Answering Calls
    26
  - Putting a Call on Hold
    27
  - Transferring Calls
    27
  - Conference Calls
    28
  - Using a Client Application with a Mobile Extension
    28
Altiserv Telephone Functions

9
- Basic Functions
  9
  - Making Calls
    9
  - Answering Calls
    9
  - Putting a Call on Hold
    10
  - Transferring Calls
    10
  - Centrex Transfer
    10
  - Conference Calls
    11
  - Consultation
    12
  - Call Park
    12
  - System Call Park and Silent System Call Park
    13
  - Line Park
    13
  - Call Waiting
    13
  - Multiple Call Waiting
    14
  - Account Codes
    15
- Dialing a Remote Altiware System
  15
- Voice over IP Trunk Call Support
  16
  - Supported Features
    16
- Using Feature Codes
  17
  - Answering Calls
    18
- Altigen Voice Mail System Quick Features
  20
- Making Calls
  20
- Call Management
  21
- Workgroup Features
  22
- Workgroup Supervisor Features
  23
- Other Features
  23
- C Hapter
  24
CHAPTER 2 Using the Altigen Voice Mail System

29
- Logging in
  29
  - C Hapter
    29
  - About Passwords
    30
  - Remote Login
    30
  - Returning to Auto Attendant/Ivr from the Altigen Voice Mail
    31
  - System
    31
  - Transfer to Altigen Voice Mail System
    31
- Altigen Voice Mail System Main Menu Options
  31
- Personal Options
  34
  - Recording Greetings
    35
  - Changing Your Password
    36
    
    Using Message Notification
    36
    
    Using Reminder Calls
    38
    
    Call Forwarding
    39
    
    Feature Tips
    39
    
    Using Distribution Lists
    39
    
    Log On/Off IP Extension (Dynamic IP Addressing Only)
    41
    
    One Number Access Options
    42
  - Dynamic Messaging
    43
    
    Zoomerang
    43
    
    Private Messaging
    44
  - Altigen Voice Mail System Mixed-Media Messaging
    45
    
    Accessing Altigen Voice Mail System Mixed-Media Messages39
    45

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Software IP Phone Telephone Accessories

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Altigen AltiServ User Manual (60 pages)

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Altigen AltiServ User Manual (56 pages)

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Altigen AltiServ User Manual (48 pages)

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CHAPTER 2 Using the Altigen Voice Mail System

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